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Telephone Answering...

Since 2007 CSnotepad has been providing professional front-line and overflow telephone answering services to hundreds of businesses across the UK.

Based in Brighton, we provide our customers with a reliable team of receptionists who know all about you and your business, just like they were one of your in-house team.

Having a reliable Telephone Answering service supporting your business enables you to concentrate on growing your business without the headache of taking on additional staff and alleviating the burden of general staff management.

   Professional and reliable front line support for you and your business.
   No sickness, lateness, staff holidays or staff shortages.
   More cost effective and reliable than hiring additional staff.

Our telephone answering service is designed around your business needs and designed to work seamlessly alongside your in-house team. You'll get your own personal team of virtual receptionists able to deliver far more than a basic message taking service, taking your customers experience to the next level.

   Improved customer service levels
   No missed calls or lost customer opportunities
   Enhancement of your reputation
   Peace of mind that all of your calls are answered quickly and efficiently.

Whether you are a small business looking for support during busy periods or a large company requiring extra help, we'll make sure you get the support you need when you need it.

Talk to an account manager today about how we can help support and grow your business:
Call 01273 741400.

Key features of our Telephone Answering Service:

Orange TickSimple setup.
Orange TickSouth East based service.
Orange TickNo charge for cold calls, wrong numbers or for you testing your own line.
Orange TickInstant call notification as well as a daily summary report via email.
Orange TickCall patching and customer VIP list included as standard.
Orange TickFlexibility to change your call plans month to month.
Orange TickOptional 24/7 service or free out of hour’s voicemail to email.
Orange TickFree 01, 02, 03 or 08 telephone number included with your service.
Orange TickNo long contracts - stay with us because you want to, not because you have to.

“It’s not until we’re speaking to customers that they really start to appreciate how differently we go about things and how we really do design the whole service around what they are trying to achieve… which is why one of my first questions when setting up a new customer is “In an ideal world what would happen when a call comes in?” and we go from there. You get to pick everything, from the hours we’re here supporting you to what happens depending on the type of call we receive. It’s a service completely designed around YOU and that’s what customers love about it” – Laurian Borkum (Customer Service Manager).

How the service works...

* You select a monthly telephone answering plan that matches your anticipated call volume.

* We guide you through configuration of your telephone setup enabling you to forward your calls to our team of virtual receptionists.

* When your calls forward to our trained team of receptionists we use intelligent systems to identify your customers and your dedicated team of virtual receptionists will answer with your pre-approved greeting.

* Your virtual receptionist can patch calls through to you or can instantly forward you the details of the call via your preferred method - email or SMS. The end result is seamless. To the caller your virtual receptionist is just another member of your in-house team.

Download our information pack and pricelist to find out more…

We cater for both large and small businesses…

Our telephone answering plans are designed to support growing businesses and established companies with variable overflow call handling options available.

If you have a requirement for more than 10,000 calls per month, please call us for a bespoke quote.

Need some help finding the right service for you?

Talk to one of our friendly staff who will gladly help you find the perfect solution for you

Call today… 01273 741400


Review Stars JTX Info

Have recently started using CSnotepad and they have been a fantastic and really helpful addition to our business providing a excellent service to our customers. Very flexible with the information we want explained and they provide detailed callback messages and daily summaries.

Testimonial Healy Newsom

Very happy with the service. The email messages we receive are detailed and prompt.

Testimonial Damien Burke

I have used this service for about 2 years now and highly recommend it. I don't often have to contact them direct as their notification service is really good but every time I have I have been impressed. I run my own business and cannot afford to spend most of my time answering the phone when dealing directly with clients. This service really helped me keep existing clients happy, manage calls from potential new clients and maintain productivity.

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Testimonial_LornaClarkI've only been using CSNotepad for about 5 months, but I can see the relationship lasting a long time. They are totally professional and as a system, it just works. My clients are happy to be speaking to a person and not a
machine, the emails are clear, concise and I actually use them on my database to document timelines for each client.
Emergency calls are patched through to my mobile for continuity of service and I've recommended them to everyone who has spoken to me about problems with calls. Highly recommended.
Testimonial_EdwardFirstI've used CSnotepad for a few years now and they've been great. Very reliable service, lovely
team. I'm a very happy customer.
Want to see if CSnotepad is right for you? Click on the button below and one of our expert team will be in touch!
Call 01273 741400 or email
  • CSnotepad is a trading name of Call Solutiuon Ltd
  • Registered in England and Wales: 06107188
  • VAT No: 907531922
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD
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CSnotepad Virtual Receptionist CSnotepad Virtual Receptionist
Gemini House 140 Old Shoreham Rd, Brighton, Hove, BN3 7BD, GB |Tel: 01273 741400 |Email: .
4.9out of 5based on 64 user ratings.
CSnotepad Virtual Receptionist CSnotepad Virtual Receptionist
4.8 out of 5 based on 61 user ratings.