Frequently Asked Questions
If you can’t find the answer to your question then click the chat box below or give us a call… you’ll get straight through to one of our friendly receptionists who will be happy to talk to you.
Our core hours are Monday to Friday 8:30am – 6:00pm and Saturday 9:00am – 3:30pm, however you can have your calls answered 24/7.
We answer your calls just like a member of your in-house staff would, in your company name, with your pre-approved greeting.
Each account is looked after by a dedicated team who are trained on your account, familiar with your business and who get to know your customers. Each team consists of 4 experienced receptionists who are first in line for your calls. If all 4 of your team happen to be busy on calls when one comes in, it will immediately overflow to a free receptionist on another team. Your caller will never be kept waiting.
We provide you with a unique telephone number when you register, which you divert your calls to. Our system recognises calls coming in on this number and your account information pops up on your receptionist’s screen.
We can either e-mail you, text you or transfer the call through to you (call patching). It’s entirely up to you.
No, we don’t charge you for wrong numbers, sales cold calls or for you testing your own line.
We can provide you with a telephone number to use as your own, free of charge. You can decide which type of number works best for you as we stock a huge selection including freephone 0800 numbers, and most specific area codes.
You can divert your calls to us simply by activating call diversion from the keypad on your telephone. We will go through diverting your calls to us step by step.
Yes, you can divert any type of line to us or multiple lines at the same time.
Yes you can, and as long as you’re happy for all of the calls to be answered in the same way then there’s no additional cost for this.
Yes we can, there’s no need to change your number you can simply divert that number to us.
Yes. We assign a local rate 0845/0844 number to your account. You are free to use this number on your website and advertising material… and there’s no extra charge. We can also offer other numbers such as 0800 freephone numbers.
Absolutely. In fact we can provide almost any nationwide numbers, just let us know what area you would like a number for and we’ll email you over a selection to choose from.
Providing there are no unexpected delays we will have your account setup within 48 hours. If you require order taking or support ticket logging, we will have your account setup within 72 hours.
For the same reason that you wouldn’t choose to hire a member of staff at 9am and have them on the phones at 9:02am, they wouldn’t know enough about who you are, what you do or how you do it.
… In short, because we take your business seriously.
You are able to have the service set up in several different ways.
1. Divert all calls.
2. Divert calls only when the line is busy.
3. Divert calls that have gone unanswered for 15 seconds.
View our call plans to find out more…
No, we don’t believe customers’ should be tied into long contracts. Should you ever wish to cancel, all we require is 2 full calendar months’ notice.
You choose when your calls are diverted to us, so you have complete control over how many calls we answer and therefore the costs.
We also send you an end of day report, letting you know how many calls we have answered for you that day.
I’m afraid that we don’t provide short-term cover. Our minimum period is 2 months.
For customers whose call numbers change substantially month to month we recommend our flexi plans.
Flexi plans are designed for customers who have fluctuating call volumes. This is common amongst seasonal business and event based companies where they may receive several hundred calls one month and almost none the next. Our flexi plans provide customers with an annual allowance of calls to use at any point throughout the year, without a minimum monthly usage.
If your telephone calls are still diverted when our offices close and you are not on our 24/7 service, your calls will go through to our state of the art voicemail facility that is personalised to your company. You will then be emailed your voicemail in real time (the moment the call has finished) for you to listen to via your PC.
No. Our professional receptionists answer your telephone calls in your business name and speak to your callers in exactly the same way your in-house staff would. On top of that our system recognises the telephone number of someone who has called before and automatically provides your receptionist with the caller’s details. This means regular callers will be greeted with familiarity, and not have to provide their contact information each time they call.
Don’t worry, we email you a summary report of all your messages at the end of each day, free of charge. And if it’s really urgent, just give us a call and we’ll retrieve it for you there and then.
Yes. Call us and we will be happy to discuss a tailored answering service specific for your needs.
Yes, for every customer you introduce who signs up for a service with us we will email you a £50 Amazon voucher that day.
You can find out more about our referral scheme here
Yes, anyone who has referred 3 or more customers can move to our reseller scheme and earn 10% ongoing commission every month on any referrals. Commission is capped at £100 per referral per month.
Select The Call Plan That Works Best For You
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