Call Answering Service Hastings | Telephone Answering Service

Get the support you need, when you need it

Opportunity calls, we answer....

Whether you’re looking for a front-line team to answer all of your incoming calls or an overflow service on-hand to answer any calls your team can’t, you’ll have a dedicated team, hand-picked to look after your customers as if they were our own.

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Stay in control of your bills and get a service designed around you… your callers will speak to a dedicated receptionist who will spend as much or as little time on the phone with your callers as you want, giving you complete control over your team, the service and your budget.

Create a fantastic first impression
Never miss a call or a business opportunity again
Increase productivity & improve customer service
Take the stress out of manning the phones
Save money – costs just a fraction compared to hiring staff

How Does A Telephone Answering Service Work?

To the caller, your telephone answering team are just like one of your in-house staff.

1

Select the telephone answering plan that matches your needs.

2

Once you have completed your setup online or over the phone, your calls can be forward to our team of receptionists.

3

We use intelligent systems to identify your customers, and your dedicated telephone answering team will answer calls with your pre-approved greeting.

4

Your receptionist can put calls through
to you or forward you the details of the call via email or SMS. The end result is seamless. To the caller, your telephone answering team are just like one of your in-house staff.

Flexible, tailored telephone answering services

These are the FREE extras customers enjoy as part of their service with us

Your Own Dedicated Account Manager

A single point of contact for your business who is there to look after you every step of the way.

Rowena Cross

CSnotepad have provided telephone answering services to businesses across the UK Since 2007.

Based in Brighton (East Sussex), we provide our customers with a reliable team of receptionists who aim to help and support callers, just like one of your in-house team

As a customer you’ll receive your own personal team of virtual receptionists, able to deliver far more than a basic message taking service, taking your customers experience to the next level.

24/7 telephone cover
Simple setup
South East based service
Instant call notification as well as a daily summary report via email
Flexibility to change your call plan month to month
No long contracts - stay with us because you want to, not because you have to

Select The Call Plan That Works Best For You

We provide a fantastic service at a great price, always putting our customers’ first.

What Our Customers Say

John

★★★★★ 5/5

We have been using CSnotepad for several years and they have helped us to run our business whilst on holiday or during busy periods. They answer calls, take orders and any after-service queries. One or two blips over the years but highly recommended.

Elvire

★★★★★ 5/5

CS is a real business partner. The quality of service is excellent. They were very helpful during the Covid-19 lock down.

Matthew Woodall

★★★★★ 5/5

We have been using the services of CSnotepad now for a number of years. They are such a flexible company that provides a great time saving and cost effective service for our business.

John Squires

★★★★★ 5/5

We have been using CSnotepad for over ten years and they’ve never failed to satisfy. Property Europe Online Ltd are pleased to offer their recommendation to other business users, seeking a competitive & comprehensive selection professional services, they’re an invaluable asset to enhance ones profile.

Tyler Jordan

★★★★★ 5/5

I’ve been with CS for years and never had a bad experience. Their customer service is perfect for my needs and I’m not sure I could have the business I do today without them. During these recent months, they have clearly adapted quickly to the changing needs and maintained the good level of service they’ve always provided. In a world of so much uncertainty, it’s been great to have that constant to rely on. I do and have recommended CS to others as they’ve earned my trust and proven themselves to be a reliable company; I hope to grow my business further and I know CS will be able to support me doing that.

Thomas

★★★★★ 5/5

I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.

Ian Mitchell

★★★★★ 5/5

They truly offer a professional service. The staff is super friendly and highly trained. I never had one problem with their service. Just all around a great company. The prices are also great. We shopped around and in terms of value and service nobody comes close. No hesitation recommending them. Thanks again.

Charlie Burnard

★★★★★ 5/5

We have been using CSnotepad for the past 2 years. They are absolutely amazing, extremely polite and always give a professional service. They have helped us while on holidays and unable to take calls and dealing with new customers. Particularly Ben Cassan and Warren Frances have always gone above and beyond with any questions we have had and any issues we needed amending such as changes to personal numbers and our stuff. The money we have managed to saved by not having to pay someone to man our office for incoming calls has been a god send. We can not recommended them enough!!

Jason Novis

★★★★★ 5/5

I’ve been using CSnotepad for almost a year now and cannot recommend them highly enough. I needed someone I could trust to professionally deal with my clients whilst I was unavailable and the team at CSnotepad have been exceptional. Everyone I have dealt with from the telephony staff to the Directors have been first class. Fast, effective, professional and considerate.

Mike Ganson

★★★★★ 5/5

Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.

Matthew Francis

★★★★★ 5/5

We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.

Adam

★★★★★ 5/5

I have been using CSnotepad for years and their service is fantastic. No calls get missed and everyone is always extremely polite and professional. I would highly recommend CSnotepad to anyone needing a virtual assistant.