24/7 telephone answering service

Professional Telephone Answering Services to Enhance Customer Satisfaction and Streamline Your Business

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Expert Telephone Answering and Call Handling Services

At CSnotepad, we know that every call is an opportunity to make a lasting impression. Our expert telephone answering service ensures you never miss an important call and provides your customers with a consistently positive experience, building trust and supporting your business growth.

Why Choose Our Service?

  • 24/7 Availability: We’re here around the clock to answer your calls, ensuring your clients can reach you whenever they need to.
  • Personalised Call Handling: Each call is answered with your company’s name, maintaining a professional and consistent image.
  • Experienced Team: Our trained staff are skilled in customer service, ensuring every interaction is positive and effective.
  • Tailored Solutions: We tailor our services to meet your unique business needs, from basic call answering to more specialised call handling.
  • Cost-Effective: Reduce overhead costs associated with hiring in-house staff while still providing excellent customer service.

How Does A Telephone Answering Service Work?

To the caller, your telephone answering team are just like one of your in-house staff.

1

Sign Up: Choose a plan that fits your needs.

2

Set Up: We’ll work with you to understand your business and how you want calls handled.

3

Start Receiving Calls: Our team will seamlessly take over your incoming calls, providing a smooth experience for your clients.

4

Refer Us and Earn: Share the benefits of our service with your network! For every successful referral, you’ll receive a £75 reward as our way of saying thank you for helping us grow.

Flexible, tailored telephone answering services

These are the FREE extras customers enjoy as part of their service with us

Free set up
Free 01/02/03/08 telephone number
24/7 telephone answering
Daily summary
Out of hours personalised voicemail
Ad-hoc outbound calls
Virtual office address
Live Chat
(inc software)
VIP customer recognition
Advanced call handling
Personalised on-hold recording
Automatically carry over unused minutes

Your Own Dedicated Account Manager

Get a personalised experience with your own dedicated account manager – a single point of contact who’s here to help you every step of the way.

From onboarding to ongoing support, your account manager will make sure everything is set up to fit your needs.

We are here to take the pressure off, so you can focus on what you do best, knowing we’ve got your back.

Rowena Cross

CSnotepad have provided telephone answering services to businesses across the UK Since 2007.

Based in Brighton (East Sussex), we provide our customers with a reliable team of receptionists who aim to help and support callers, just like one of your in-house team

As a customer you’ll receive your own personal team of virtual receptionists, able to deliver far more than a basic message taking service, taking your customers experience to the next level.

Select The Call Plan That Works Best For You

We provide a fantastic service at a great price, always putting our customers’ first.

What Our Customers Say

Sharon Beds

5/5
Fantastic at taking calls and representing my business. Have been using for 3 years and I couldn’t do without their professionalism. They have also been understanding during the pandemic and adjusted pricing to match the tough times we have been going through. Nice people.

Matthew Francis

5/5
We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.

Annalese Ferrari

5/5
The customer service is excellent and the staff are extremely well trained with accurate answering and message recording skills. Definitely a helping hand for any small business.

Elvire

5/5
CS is a real business partner. The quality of service is excellent. They were very helpful during the Covid-19 lock down.

Matthew Woodall

5/5
We have been using the services of CSnotepad now for a number of years. They are such a flexible company that provides a great time saving and cost effective service for our business.

Rob Hall

5/5
We have been using CSnotepad for a number of years and have always found them professional, responsive and flexible. Their call plans are good value and using them has freed up time to allow us to concentrate on helping callers.

Adam

5/5
I have been using CSnotepad for years and their service is fantastic. No calls get missed and everyone is always extremely polite and professional. I would highly recommend CSnotepad to anyone needing a virtual assistant.

Tyler Jordan

5/5
I’ve been with CS for years and never had a bad experience. Their customer service is perfect for my needs and I’m not sure I could have the business I do today without them. During these recent months, they have clearly adapted quickly to the changing needs and maintained the good level of service they’ve always provided. In a world of so much uncertainty, it’s been great to have that constant to rely on. I do and have recommended CS to others as they’ve earned my trust and proven themselves to be a reliable company; I hope to grow my business further and I know CS will be able to support me doing that.

Adam Francis

5/5
I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!

James Costello

5/5
Delivered on exactly what they said they would, flexible subscription options & found the manager there a pleasant guy to deal with. Perfect for small to mid companies who are growing, or need that in house presence when away from the office. I even had a couple of compliments from my customers saying how impressed they were with the service & how we should run a call centre!

Thomas

5/5
I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.

Ian Mitchell

5/5
They truly offer a professional service. The staff is super friendly and highly trained. I never had one problem with their service. Just all around a great company. The prices are also great. We shopped around and in terms of value and service nobody comes close. No hesitation recommending them. Thanks again.

Find out if CSnotepad is right for your business...

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