Flexible, tailored telephone answering services
giving your business the benefits of an in-house receptionist, at a fraction of the cost.


Get the support you need, when you need it.
Whether you’re looking for a front-line receptionist service to answer all of your incoming calls or an overflow service on-hand to answer any calls your team can’t, our virtual receptionists provide a complete suite of telephone answering services designed around you.
So whether you’re a small business looking for support during busy periods or a large company requiring extra help, we’ll make sure you get the support you need when you need it.
- Create a fantastic first impression
- Never miss a call or a business opportunity again
- Increase productivity & improve customer service
- Take the stress out of manning the phones
- Save money – costs just a fraction compared to hiring staff
- Quick & easy set up
- 30-day risk-free trial
- 100% UK based
- 24/7 service
- No long contracts – stay because you want to
How Does A Telephone Answering Service Work?
To the caller your virtual receptionist is just another member of your in-house team.
Talk to an account manager today about how we can help support and grow your business.
1
Select the telephone answering plan that matches your needs.
2
Once you have completed your setup online or over the phone, your calls can be forward to our team of virtual receptionists.
3
We use intelligent systems to identify your customers, and your dedicated team of virtual receptionists will answer calls with your pre-approved greeting.
4
Your virtual receptionist can put calls through
to you or forward you the details of the call via your preferred method (email or SMS). The end result is seamless. To the caller your virtual receptionist is just another member of your in-house team.
Flexible, tailored telephone answering services
Choose any of the FREE extras below as part of your service with us
Your service will be set up completely free of charge.

Free set up
Providing an exceptional service is our top priority. If any of the information in a message in incorrect then you won’t be charged for the call.

Message quality guarantee
You have access to as many telephone numbers as you’d like, included free with your service.

Free 01/02/03/08 telephone number
Does not include patched/forwarded call minutes, charged at 3ppm (pence per minute) to landlines and 8ppm to mobiles.

Call patching
If you don’t want your calls answered 24/7 then calls out of hours can go to a personalised voicemail and are then emailed to you.

Out of hours personalised voicemail
Unable to return a customer's call until later… your receptionist will gladly phone them to let them know.

Ad-hoc outbound calls
Does not include patched/forwarded call minutes, charged at 3ppm (pence per minute) to landlines and 8ppm.
Choose the hours you would like your calls answered. Standard message taking is available 24/7 365 days a year at no extra cost.

24/7 telephone answering
Our virtual office address service is included free with any Standard or above call plan.

Virtual office address (Brighton)
Intelligent call recognition software that enables us to identify key callers and follow specific instructions directly relating to them.

VIP customer recognition
Receive an end of day email summary detailing all of the calls taken for you that day.

Daily summary
Award winning live chat software for your website combined with our expert staff on-hand to chat with customers whilst they’re live on your website.

Live Chat
(inc software)
Up to a maximum of 10% of your call plan can be carried over to the following month.

Automaticallly carry over unused minutes
Customer helpdesk, support ticket logging, order taking & payment processing at no extra cost.

Advanced call handling
Customers must provide us with a recording of the on-hold music/message they require in the correct format.

Personalised on-hold recording
Included free minutes can be used for both telephone answering and live chat services.

Included free minutes

Dedicated Account Manager
A single point of contact for your business who is there to look after you every step of the way.
Rowena Cross
Since 2007 CSnotepad have been providing professional front-line and overflow telephone answering services to hundreds of businesses across the UK.
Based in Brighton (East Sussex), we provide our customers with a reliable team of receptionists who aim to help and support callers, just like one of your in-house team
As a customer you’ll receive your own personal team of virtual receptionists, able to deliver far more than a basic message taking service, taking your customers experience to the next level.
Telephone Answering Key Features
- 24/7 telephone cover
- Automatic caller recognition
- A personal account manager who there to look after you every step of the way
- Diary management, outbound calls, payment processing and live chat support available
- Simple setup
- South East based service
- Instant call notification as well as a daily summary report via email
- Call patching and customer VIP list included as standard
- Flexibility to change your call plans month to month
- Free 01, 02, 03 or 08 telephone number included with your service
- No long contracts - stay with us because you want to, not because you have to

Select The Call Plan That Works Best For You
We provide a fantastic service at a great price, always putting our customers’ first.
What Our Customers Say
Rob Hall


Adam


John


Charlie Burnard


Thomas


Annalese Ferrari


Matthew Woodall


Anwar


Carole Fookes


John Berry


Damien Burke


Stuart Gibson

