24/7 telephone answering service

Professional Telephone Answering Services to Enhance Customer Satisfaction and Streamline Your Business

Expert Telephone Answering and Call Handling Services

At CSnotepad, we know that every call is an opportunity to make a lasting impression. Our expert telephone answering service ensures you never miss an important call and provides your customers with a consistently positive experience, building trust and supporting your business growth.

Why Choose Our Service?

  • 24/7 Availability: We’re here around the clock to answer your calls, ensuring your clients can reach you whenever they need to.
  • Personalised Call Handling: Each call is answered with your company’s name, maintaining a professional and consistent image.
  • Experienced Team: Our trained staff are skilled in customer service, ensuring every interaction is positive and effective.
  • Tailored Solutions: We tailor our services to meet your unique business needs, from basic call answering to more specialised call handling.
  • Cost-Effective: Reduce overhead costs associated with hiring in-house staff while still providing excellent customer service.

How Does A Telephone Answering Service Work?

To the caller, your telephone answering team are just like one of your in-house staff.

1

Sign Up: Choose a plan that fits your needs.

2

Set Up: We’ll work with you to understand your business and how you want calls handled.

3

Start Receiving Calls: Our team will seamlessly take over your incoming calls, providing a smooth experience for your clients.

4

Refer Us and Earn: Share the benefits of our service with your network! For every successful referral, you’ll receive a £75 reward as our way of saying thank you for helping us grow.

Flexible, tailored telephone answering services

These are the FREE extras customers enjoy as part of their service with us

Free set up
Free 01/02/03/08 telephone number
24/7 telephone answering
Daily summary
Out of hours personalised voicemail
Ad-hoc outbound calls
Virtual office address
Live Chat
(inc software)
VIP customer recognition
Advanced call handling
Personalised on-hold recording
Automatically carry over unused minutes

Your Own Dedicated Account Manager

Get a personalised experience with your own dedicated account manager – a single point of contact who’s here to help you every step of the way.

From onboarding to ongoing support, your account manager will make sure everything is set up to fit your needs.

We are here to take the pressure off, so you can focus on what you do best, knowing we’ve got your back.

Rowena Cross

CSnotepad have provided telephone answering services to businesses across the UK Since 2007.

With offices in Brighton (East Sussex) and Swindon (Wiltshire), we provide our customers with a reliable team of receptionists who aim to help and support callers, just like one of your in-house team

As a customer you’ll receive your own personal team of virtual receptionists, able to deliver far more than a basic message taking service, taking your customers experience to the next level.

Whether you’re a Brighton, Swindon, or UK-wide business, our tailored call answering solutions are built around your needs.

Select The Call Plan That Works Best For You

We provide a fantastic service at a great price, always putting our customers’ first.

What Our Customers Say

Google Review

Damien Burke

Rated 5 out of 5
I have used this service for about 2 years now and highly recommend it. I don’t often have to contact them direct as their notification service is really good but every time I have I have been impressed. I run my own business and cannot afford to spend most of my time answering the phone when dealing directly with clients. This service really helped me keep existing clients happy, manage calls from potential new clients and maintain productivity.
Yell Review

Carole Fookes

Rated 5 out of 5
I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.
Yell Review

Anwar

Rated 5 out of 5
I have been using CSnotepad for over 4 years and can’t recommend them enough. There customer service is great, have proven to be super flexible to adapt to changes with my requirements and super friendly. Before using CSnotepad I had experience of their larger competitors but due to their size I always felt like I was dealign with a call centre and therefore so would my clients as they couldn’t give the the same local personal touch these guys can give. 10/10 and thoroughly recommend to others.
Google Review

Jason Novis

Rated 5 out of 5
I’ve been using CSnotepad for almost a year now and cannot recommend them highly enough. I needed someone I could trust to professionally deal with my clients whilst I was unavailable and the team at CSnotepad have been exceptional. Everyone I have dealt with from the telephony staff to the Directors have been first class. Fast, effective, professional and considerate.
Yell Review

Mike Ganson

Rated 5 out of 5
Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.
Yell Review

Matthew Francis

Rated 5 out of 5
We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.
Google Review

Rob Hall

Rated 5 out of 5
We have been using CSnotepad for a number of years and have always found them professional, responsive and flexible. Their call plans are good value and using them has freed up time to allow us to concentrate on helping callers.
Google Review

Adam Francis

Rated 5 out of 5
I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!
Yell Review

John Squires

Rated 5 out of 5
We have been using CSnotepad for over ten years and they’ve never failed to satisfy. Property Europe Online Ltd are pleased to offer their recommendation to other business users, seeking a competitive & comprehensive selection professional services, they’re an invaluable asset to enhance ones profile.
Google Review

Lisa Reynolds

Rated 5 out of 5
I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.
Google Review

Stuart Gibson

Rated 5 out of 5
My company has used CSnotepad for over 5 years. They provide customer service that goes beyond just answering phone calls. CSnotepad have integrated with bespoke systems to become an integral part of our operations from initial order placement to aftercare support. I would not hesitate to recommend them to any e-commerce business looking to improve overall satisfaction for their customers.
Yell Review

Stephen Shannon

Rated 5 out of 5
Excellent company and service. I can get on with my work and go on holiday in the knowledge that my customers are going to be talked to.

Find out if CSnotepad is right for your business...

Fill in your details and one of our team will get in touch for a quick chat about what you’re looking for and how we can help.

By clicking Get in touch you hereby agree to your details being held by Call Solution Ltd (trading as CSnotepad) for the purposes of contacting you via email and/or telephone regarding the services it provides.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
Name*