Flexible, tailored telephone answering services

giving your business the benefits of an in-house receptionist, at a fraction of the cost.

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Get the support you need, when you need it.

Whether you’re looking for a front-line receptionist service to answer all of your incoming calls or an overflow service on-hand to answer any calls your team can’t, our virtual receptionists provide a complete suite of telephone answering services designed around you.

So whether you’re a small business looking for support during busy periods or a large company requiring extra help, we’ll make sure you get the support you need when you need it.

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How Does A Telephone Answering Service Work?

To the caller your virtual receptionist is just another member of your in-house team.

Talk to an account manager today about how we can help support and grow your business.

1

Select the telephone answering plan that matches your needs.

2

Once you have completed your setup online or over the phone, your calls can be  forward to our team of virtual receptionists.

3

We use intelligent systems to identify your customers, and your dedicated team of virtual receptionists will answer calls with your pre-approved greeting.

4

Your virtual receptionist can put calls through
to you or forward you the details of the call via your preferred method (email or SMS). The end result is seamless. To the caller your virtual receptionist is just another member of your in-house team.

Flexible, tailored telephone answering services

Choose any of the FREE extras below as part of your service with us

Your service will be set up completely free of charge.

Free set up

Providing an exceptional service is our top priority. If any of the information in a message in incorrect then you won’t be charged for the call.

Message quality guarantee

You have access to as many telephone numbers as you’d like, included free with your service.

Free 01/02/03/08 telephone number

Does not include patched/forwarded call minutes, charged at 3ppm (pence per minute) to landlines and 8ppm to mobiles.

Call patching

If you don’t want your calls answered 24/7 then calls out of hours can go to a personalised voicemail and are then emailed to you.

Out of hours personalised voicemail

Unable to return a customer's call until later… your receptionist will gladly phone them to let them know.

Ad-hoc outbound calls

Does not include patched/forwarded call minutes, charged at 3ppm (pence per minute) to landlines and 8ppm. 

Choose the hours you would like your calls answered. Standard message taking is available 24/7 365 days a year at no extra cost.

24/7 telephone answering

Our virtual office address service is included free with any Standard or above call plan.

Virtual office address (Brighton)

Intelligent call recognition software that enables us to identify key callers and follow specific instructions directly relating to them.

VIP customer recognition

Receive an end of day email summary detailing all of the calls taken for you that day.

Daily summary

Award winning live chat software for your website combined with our expert staff on-hand to chat with customers whilst they’re live on your website.

Live Chat
(inc software)

Up to a maximum of 10% of your call plan can be carried over to the following month.

Automaticallly carry over unused minutes

Customer helpdesk, support ticket logging, order taking & payment processing at no extra cost.

Advanced call handling

Customers must provide us with a recording of the on-hold music/message they require in the correct format.

Personalised on-hold recording

Included free minutes can be used for both telephone answering and live chat services.

Included free minutes

Dedicated Account Manager

A single point of contact for your business who is there to look after you every step of the way.

Rowena Cross

Since 2007 CSnotepad have been providing professional front-line and overflow telephone answering services to hundreds of businesses across the UK.

Based in Brighton (East Sussex), we provide our customers with a reliable team of receptionists who aim to help and support callers, just like one of your in-house team

As a customer you’ll receive your own personal team of virtual receptionists, able to deliver far more than a basic message taking service, taking your customers experience to the next level.

Telephone Answering Key Features

Select The Call Plan That Works Best For You

We provide a fantastic service at a great price, always putting our customers’ first.

What Our Customers Say

Rob Hall

5/5
We have been using CSnotepad for a number of years and have always found them professional, responsive and flexible. Their call plans are good value and using them has freed up time to allow us to concentrate on helping callers.

Adam

5/5
I have been using CSnotepad for years and their service is fantastic. No calls get missed and everyone is always extremely polite and professional. I would highly recommend CSnotepad to anyone needing a virtual assistant.

John

5/5
We have been using CSnotepad for several years and they have helped us to run our business whilst on holiday or during busy periods. They answer calls, take orders and any after-service queries. One or two blips over the years but highly recommended.

Charlie Burnard

5/5
We have been using CSnotepad for the past 2 years. They are absolutely amazing, extremely polite and always give a professional service. They have helped us while on holidays and unable to take calls and dealing with new customers. Particularly Ben Cassan and Warren Frances have always gone above and beyond with any questions we have had and any issues we needed amending such as changes to personal numbers and our stuff. The money we have managed to saved by not having to pay someone to man our office for incoming calls has been a god send. We can not recommended them enough!!

Thomas

5/5
I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.

Annalese Ferrari

5/5
The customer service is excellent and the staff are extremely well trained with accurate answering and message recording skills. Definitely a helping hand for any small business.

Matthew Woodall

5/5
We have been using the services of CSnotepad now for a number of years. They are such a flexible company that provides a great time saving and cost effective service for our business.

Anwar

5/5
I have been using CSnotepad for over 4 years and can’t recommend them enough. There customer service is great, have proven to be super flexible to adapt to changes with my requirements and super friendly. Before using CSnotepad I had experience of their larger competitors but due to their size I always felt like I was dealign with a call centre and therefore so would my clients as they couldn’t give the the same local personal touch these guys can give. 10/10 and thoroughly recommend to others.

Carole Fookes

5/5
I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.

John Berry

5/5
I have worked with CSnotepad for many years and have always found them to be attentive, competent and versatile with their call answering. What I get from them is a bespoke script, which many companies I contacted initially could not do. I can change it when I want so my callers are always updated accurately. An Invaluable service.

Damien Burke

5/5
I have used this service for about 2 years now and highly recommend it. I don’t often have to contact them direct as their notification service is really good but every time I have I have been impressed. I run my own business and cannot afford to spend most of my time answering the phone when dealing directly with clients. This service really helped me keep existing clients happy, manage calls from potential new clients and maintain productivity.

Stuart Gibson

5/5
My company has used CSnotepad for over 5 years. They provide customer service that goes beyond just answering phone calls. CSnotepad have integrated with bespoke systems to become an integral part of our operations from initial order placement to aftercare support. I would not hesitate to recommend them to any e-commerce business looking to improve overall satisfaction for their customers.

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