24/7 telephone answering service
Get the support you need, when you need it
Opportunity calls, we answer....
Whether you’re looking for a front-line team to answer all of your incoming calls or an overflow service on-hand to answer any calls your team can’t, we’re here to make sure you capture every opportunity.
How Does A Telephone Answering Service Work?
To the caller, your telephone answering team are just like one of your in-house staff.
Select the telephone answering plan that matches your needs.
Once you have completed your setup online or over the phone, your calls can be forward to our team of receptionists.
We use intelligent systems to identify your customers, and your dedicated telephone answering team will answer calls with your pre-approved greeting.
Your receptionist can put calls through
to you or forward you the details of the call via email or SMS. The end result is seamless. To the caller, your telephone answering team are just like one of your in-house staff.
Flexible, tailored telephone answering services
These are the FREE extras customers enjoy as part of their service with us
Your service will be set up completely free of charge.
Free set up
You have access to as many telephone numbers as you’d like, included free with your service.
Free 01/02/03/08 telephone number
Does not include patched/forwarded call minutes, charged at 3ppm (pence per minute) to landlines and 8ppm.
Choose the hours you would like your calls answered. Standard message taking is available 24/7 365 days a year at no extra cost.
24/7 telephone answering
Receive an end of day email summary detailing all of the calls taken for you that day.
If you don’t want your calls answered 24/7 then calls out of hours can go to a personalised voicemail and are then emailed to you.
Out of hours personalised voicemail
Unable to return a customer's call until later… your receptionist will gladly phone them to let them know.
Ad-hoc outbound calls
Our virtual office address service is included free with any Standard or above call plan.
Virtual office address
Award winning live chat software for your website combined with our expert staff on-hand to chat with customers whilst they’re live on your website.
Intelligent call recognition software that enables us to identify key callers and follow specific instructions directly relating to them.
VIP customer recognition
Customer helpdesk, support ticket logging, order taking & payment processing at no extra cost.
Advanced call handling
Customers must provide us with a recording of the on-hold music/message they require in the correct format.
Personalised on-hold recording
Up to a maximum of 10% of your call plan can be carried over to the following month.
Automatically carry over unused minutes
Your Own Dedicated Account Manager
A single point of contact for your business who is there to look after you every step of the way.
CSnotepad have provided telephone answering services to businesses across the UK Since 2007.
Based in Brighton (East Sussex), we provide our customers with a reliable team of receptionists who aim to help and support callers, just like one of your in-house team
As a customer you’ll receive your own personal team of virtual receptionists, able to deliver far more than a basic message taking service, taking your customers experience to the next level.
Select The Call Plan That Works Best For You
We provide a fantastic service at a great price, always putting our customers’ first.
What Our Customers Say