Our Plans & Pricing
Flexible plans for call answering and customer enquiry handling. No long-term contracts.
Only pay more if your inclusive monthly allowance is exceeded
No set-up fees
No long-term contracts
Only pay more if your inclusive monthly allowance is exceeded
No set-up fees
No long-term contracts
Only pay more if your inclusive monthly allowance is exceeded
No set-up fees
No long-term contracts
Only pay more if your inclusive monthly allowance is exceeded
No set-up fees
No long-term contracts
How our plans work
Every plan gives you the same complete service. You simply choose the monthly enquiry capacity that best suits your company.
The same service on every plan
Every plan includes our complete call answering and enquiry management service. We can handle calls, website enquiries, live chat, WhatsApp messages and other online enquiries in your company name.
Choose the capacity you need
The difference between the plans is the number of enquiry minutes included each month. Choose the level that most closely matches the number of customer enquiries your company receives.
Change plans as you grow
Your enquiry levels will not always stay the same. You can move up or down a plan whenever your requirements change, without having to change the service your customers receive.
Frequently Asked Questions
We can handle far more than just phone calls. Our team manages calls, website enquiries, live chat messages, WhatsApp messages and enquiries from platforms such as Checkatrade and social media. All enquiries are handled in your company name, just as if we were part of your team.
Most businesses simply activate call forwarding with their phone provider. This can usually be done in a few minutes. We’ll guide you through the process and provide simple instructions if needed.
Most services can be set up within one working day. Once we have your instructions and call handling details, our team will configure your account and confirm when everything is ready.
No. You can keep your existing number. Calls can simply be forwarded to us whenever you need support.
We create a simple call handling brief with you when the service starts. This tells our receptionists how you would like calls and enquiries handled, what information to take, and when to transfer calls to you.
Yes. If you would like certain calls transferred to you or a colleague, we can patch them through immediately.
Yes. We can provide a UK business telephone number if required, including 01, 02, 03 or 08 numbers.
No. Our receptionists answer calls in your company name and follow your instructions, so callers experience the service as if they are speaking directly with your business.
We work with businesses of all sizes, from sole traders to larger organisations. Many clients use CSnotepad to ensure enquiries are always handled professionally when they are busy, unavailable or outside the office.
Enquiry minutes are the time our team spends handling your calls and enquiries. This includes speaking with callers, responding to messages and processing enquiries on your behalf.
If your enquiry volume exceeds the minutes included in your plan, any additional minutes are simply billed at our standard pay-as-you-go rate.
If this happens regularly, or earlier in the month, your account manager will contact you to discuss whether moving to a different plan would be more suitable. This ensures you always have the right level of support without paying more than necessary.
Yes. You can move up or down a plan whenever your enquiry volume changes, ensuring you always have the right level of support.
Our standard plans are flexible. If you decide to cancel the service, we simply ask for three months’ notice from the end of the month in which notice is given.
Some clients choose longer-term plans, such as annual, three-year or five-year agreements, which come with discounted pricing. These options are entirely optional and can be discussed with your account manager.
Yes. All calls and enquiries are answered in your company name, giving your callers the impression they are speaking directly with your business.
Yes. We can answer your calls 24 hours a day, 7 days a week if required, ensuring your business never misses an important call.
Enquiry management for channels such as website enquiries, WhatsApp messages and live chat is handled during normal office hours.
Yes, calls can be recorded for quality assurance and training purposes where appropriate.
Calls can be answered 24 hours a day, 7 days a week if required.
Enquiries from other channels, such as website enquiries, WhatsApp messages and live chat, are handled during normal office hours.
You can cancel your plan at any time. Simply contact our team and we’ll take care of the rest.