The Right plan at the right price
Industry-leading telephone answering & live chat service
Select The Plan That Works For You
Brilliant receptionists, fair pricing & no long contracts.
Entry
£45
per month
includes:
No set up fees
30 minutes included
free every month
Free telephone number
Includes FREE Virtual office address
Standard
INC
£96
per month
includes:
No set up fees
100 minutes included
free every month
Includes FREE live chat service
Includes FREE Virtual office address
Intermediate
INC
£170
per month
includes:
No set up fees
200 minutes included
free every month
Includes FREE live chat service
Includes even more
bolt-on services for FREE
Advanced
INC
£310
per month
includes:
No set up fees
400 minutes included
free every month
Includes FREE live chat service
Includes every
bolt-on service for FREE
Services
Entry
E
Standard
S
Intermediate
I
Advanced
A
Free setup
Free 01, 02, 03 or
08 telephone number
Personalised out of hours voicemail
Message quality guarantee
Call patching/forwarding*
Ad-hoc outbound calls
Upgrade or downgrade your call plan each month
Virtual address (Brighton)
24/7 telephone answering
VIP caller recognition
Daily report summary
Live Chat (inc software)
Advanced call handling
Personalised on-hold recording **
Carry over unused
minutes ***
Included free minutes ****
30
100
200
400
*Does not include patched/forwarded call minutes.
**Customers must provide us with a recording of the on-hold music/message they require in the correct format.
***Up to a maximum of 10% of your call plan can be carried over to the following month.
****Included free minutes can be used for both telephone answering and live chat services.
Frequently Asked Questions
Because we provide a fantastic service at a great price, always putting our customers’ first and constantly looking for ways to improve.
Some companies want to appear bigger, others want to sound more professional, but for most it’s because they know customers’ won’t leave a message, and so every time they miss a call they’re either irritating an existing customer or losing out on new business.
Your service comes with a 30 day trial period, so that you can make sure it’s right for you.
No, we don’t offer a free trial of our Telephone Answering service.
Providing there are no unexpected delays we will have your account setup within 48 hours. If you require order taking or support ticket logging we will aim to have your account setup within 72 hours.
You can set your service up online or over the phone, whichever you prefer.
Your scriptwriter will discuss this with you when setting your service up, and your team will then undergo specific training on your account so that to your customers’ we sound just like one of your in-house team.
Yes… it’s usually hidden behind your existing telephone number, but if you want a customer facing number then we can provide you with any 01/02/08 or 07 number you’d like.
No. Not unless you want to.
Your scriptwriter will talk you through all of the different options available and make sure that you know exactly how to divert your calls.
Not automatically since GDPR, but we can record all of your calls if you’d like us to.
Yes we do… and at no extra cost.
You pay for your call plan monthly in advance and any calls over your plan monthly in arrears. Payment can be made via debit or credit card, Direct Debit or Bank Transfer.
During the first 30 days you can stop your service at any time. After your first 30 days it’s just 2 months notice to stop your service.
Just give us a call or send us an email… it’s that easy.
Yes. You automatically get 2 months free when you upgrade to our yearly service, which works out to almost an 18% discount.
Yes, if you’re a UK registered charity you’ll automatically get 10% off the cost of your service with us.
Each of our call plans comes with minutes included. The larger the call plan the larger the number of inclusive minutes. If you exceed your inclusive minutes in the month then you will be charged our PAYG rate of £1.02 a minute.
Want To See If Csnotepad Is Right For You?
Talk to an account manager today about how we can help support and grow your business.
What Our Customers Say
John Squires
Gayna Ballard
Adam Francis
Carole Fookes
John
Charlie Burnard
Stuart Gibson
Rob Hall
Mike Ganson
Matthew Woodall
Ian Mitchell
John Berry
