The Right plan at the right price

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Select The Call Plan That Works For You

Industry-leading telephone answering: Brilliant receptionists, fair pricing & no long contracts.

Entry

£39

per month

includes:

phone

No set up fees

40 minutes included
free every month

Free 01, 02, 03 or
08 telephone number

Personalised out of hours voicemail

Standard

£90

per month

includes:

phone
chat

No set up fees

100 minutes included
free every month

Includes FREE live chat service

Includes FREE Virtual office address

Intermediate

£155

per month

includes:

phone
chat
virtual address

No set up fees

200 minutes included
free every month

Includes FREE live chat service

Includes even more
FREE bolt on services

Advanced

£285

per month

includes:

phone
chat
virtual address

No set up fees

400 minutes included
free every month

Includes FREE live chat service

Includes every
FREE bolt on service

Services

Entry

E

Standard

S

Intermediate

I

Advanced

A

Free setup

Free 01, 02, 03 or
08 telephone number

Personalised out of hours voicemail

Message quality guarantee

Call patching/forwarding*

Ad-hoc outbound calls

24/7 telephone answering

Virtual office address (Brighton)

VIP caller recognition

Daily report summary

Live Chat (inc software)

Advanced call handling

Personalised on-hold recording **

Carry over unused
minutes ***

Included free minutes ****

40

100

200

400

*Does not include patched/forwarded call minutes. 

**Customers must provide us with a recording of the on-hold music/message they require in the correct format.

***Up to a maximum of 10% of your call plan can be carried over to the following month. 

****Included free minutes can be used for both telephone answering and live chat services.

Frequently Asked Questions

Because we provide a fantastic service at a great price, always putting our customers’ first and constantly looking for ways to improve.

Some companies want to appear bigger, others want to sound more professional, but for most it’s because they know customers’ won’t leave a message, and so every time they miss a call they’re either irritating an existing customer or losing out on new business.

Yes. Your service comes with a 30 day trial period, so that you can make sure it’s right for you.

No, we don’t offer a free trial on any of our services.

1-3 days depending on what you’re after and how complicated it is. We can set you up the same day if needed, but we’d rather not.

You can set your service up online or over the phone. We find that we get a much better feel for how you’d like your calls answered and how you would like the service to work if you talk through the set up of your account with us.

Your scriptwriter will discuss this with you when setting your service up, and your team will then undergo specific training on your account. Also by having your own dedicated team of receptionists our knowledge of what you do and how you do it grows and grows.

Yes… it’s usually hidden behind your existing number, but if you don’t yet have a number for your business, or if you want another one, then we can provide you with pretty much any 01/02/08 or 07 number for free.

No. Not unless you want to.

Your scriptwriter will talk you through all of the different options available and make sure that you know exactly how to divert your calls.

Not automatically since GDPR, but we can record all of your calls if you’d like us to.

Yes we do… and at no extra cost.

You pay for your call plan monthly in advance and any calls over your plan monthly in arrears. Payment can be made via debit or credit card, Direct Debit or Bank Transfer.

During the first 30 days you can terminate your contract and stop your service with immediate effect at any time. After your first 30 days it’s just 2 months notice to stop your service.

Just give us a call or send us an email… it’s that easy.

Yes. You automatically get 2 months free when you upgrade to our yearly service, which works out to almost an 18% discount.

Yes, if you’re a UK registered charity you’ll automatically get 10% off the cost of your service with us.

Talk to one of our friendly team on 01273 741400 or chat online with us now.

Want To See If Csnotepad Is Right For You?

Talk to an account manager today about how we can help support and grow your business.

What Our Customers Say

Lorna Clark

5/5
I’ve only been using CSnotepad for about 5 months, but I can see the relationship lasting a long time. They are totally professional and as a system, it just works. My clients are happy to be speaking to a person and not a machine, the emails are clear, concise and I actually use them on my database to document timelines for each client. Emergency calls are patched through to my mobile for continuity of service and I’ve recommended them to everyone who has spoken to me about problems with calls. Highly recommended.

Sharon Beds

5/5
Fantastic at taking calls and representing my business. Have been using for 3 years and I couldn’t do without their professionalism. They have also been understanding during the pandemic and adjusted pricing to match the tough times we have been going through. Nice people.

Stephen Shannon

5/5
Excellent company and service. I can get on with my work and go on holiday in the knowledge that my customers are going to be talked to.

Matthew Francis

5/5
We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.

Matthew Woodall

5/5
We have been using the services of CSnotepad now for a number of years. They are such a flexible company that provides a great time saving and cost effective service for our business.

Charlie Burnard

5/5
We have been using CSnotepad for the past 2 years. They are absolutely amazing, extremely polite and always give a professional service. They have helped us while on holidays and unable to take calls and dealing with new customers. Particularly Ben Cassan and Warren Frances have always gone above and beyond with any questions we have had and any issues we needed amending such as changes to personal numbers and our stuff. The money we have managed to saved by not having to pay someone to man our office for incoming calls has been a god send. We can not recommended them enough!!

Thomas

5/5
I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.

Adam

5/5
I have been using CSnotepad for years and their service is fantastic. No calls get missed and everyone is always extremely polite and professional. I would highly recommend CSnotepad to anyone needing a virtual assistant.

Tyler Jordan

5/5
I’ve been with CS for years and never had a bad experience. Their customer service is perfect for my needs and I’m not sure I could have the business I do today without them. During these recent months, they have clearly adapted quickly to the changing needs and maintained the good level of service they’ve always provided. In a world of so much uncertainty, it’s been great to have that constant to rely on. I do and have recommended CS to others as they’ve earned my trust and proven themselves to be a reliable company; I hope to grow my business further and I know CS will be able to support me doing that.

Gayna Ballard

5/5
Provide us with an answering service that enables us to be always accessible to the public in spite of being a volunteer organisation run part-time. Prompt response when scripts need tweaking and if we need to query a message that’s been taken. Occasional blips with straying from the script or inaccuracy of message taking but always swiftly resolved.

John Berry

5/5
I have worked with CSnotepad for many years and have always found them to be attentive, competent and versatile with their call answering. What I get from them is a bespoke script, which many companies I contacted initially could not do. I can change it when I want so my callers are always updated accurately. An Invaluable service.

Mike Ganson

5/5
Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.

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