The Perfect Plan

Expert Telephone Answering Services for a Better Customer Experience

CSnotepad customer reviews

Choose Your Perfect Call Plan!

Exceptional receptionists, competitive pricing, and no long-term contracts.

Entry

£65

per month

includes:

phone
virtual address

No set up fees

30 minutes included
free every month

Free telephone number

Includes FREE Virtual office address

Standard

£135

per month

includes:

phone
chat
virtual address

No set up fees

100 minutes included
free every month

Includes FREE live chat service

Includes FREE Virtual office address

Intermediate

£238

per month

includes:

phone
chat
virtual address

No set up fees

200 minutes included
free every month

Includes FREE live chat service

Includes even more
bolt-on services for FREE 

Advanced

£434

per month

includes:

phone
chat
virtual address

No set up fees

400 minutes included
free every month

Includes FREE live chat service

Includes every
bolt-on service for FREE 

Services

Entry

E

Standard

S

Intermediate

I

Advanced

A

Free setup

Free 01, 02, 03 or
08 telephone number

Personalised out of hours voicemail

Message quality guarantee

Call patching/forwarding*

Ad-hoc outbound calls

Upgrade or downgrade your call plan each month

Virtual address (Brighton)

24/7 telephone answering

VIP caller recognition

Daily report summary

Live Chat (inc software)

Advanced call handling

Personalised on-hold recording **

Carry over unused
minutes ***

Included free minutes ****

30

100

200

400

*Does not include the cost of patching or forwarding a call.

**Customers must provide us with a recording of the on-hold music/message they require in the correct format.

***Up to a maximum of 10% of your call plan can be carried over to the following month. 

****Included free minutes can be used for both telephone answering and live chat services.

Frequently Asked Questions

Choose CSnotepad for our expert telephone answering services, 24/7 availability, and personalised support that enhances customer satisfaction and drives business growth.

Companies use a telephone answering service to ensure they never miss important calls, improve customer service, manage peak times efficiently, and project a professional image.

Yes, we offer a trial period for our services, allowing you to experience the benefits of our telephone answering support before committing.

While we don’t offer a free trial, we provide flexible packages and a satisfaction guarantee to ensure you find the right fit for your needs.

Our telephone answering service can typically be set up within 24 to 48 hours, allowing you to start enjoying the benefits quickly.

Setting up the service is easy. Simply contact us through our website or phone, and our team will guide you through the process to get started.

Our team works closely with you to understand your business and tailor our call scripts accordingly, ensuring we communicate your message accurately and professionally.

Yes, we can provide you with a dedicated phone number for your business, which will be managed by our team for seamless call handling.

No, you don’t have to change your existing telephone number. We can set up our service to work with your current number or provide you with a new one if needed.

You can easily divert your calls to us by setting up call forwarding through your phone provider. Our team will provide detailed instructions to guide you through the process.

We do not record calls unless requested for quality assurance. Your privacy and confidentiality are our top priorities.

Yes, we offer a 24/7 telephone answering service, ensuring your calls are handled at any time, day or night.

You can pay for the service via direct debit or credit card. We offer flexible payment options to suit your needs.

No, you’re not tied to a long-term contract. You can stop your service at any time during the first 30 days. After that, simply provide two months’ notice to cancel.

You can cancel the service by contacting our support team via phone or email. We’ll guide you through the cancellation process and ensure it’s handled smoothly.

Yes, we offer discounts for customers who commit to a yearly service plan, providing you with savings and enhanced value.

Yes, we offer special discounts for registered charities to support their valuable work. Please contact us for more details on our charity rates.

Charges for calls exceeding your plan allowance vary based on your specific package. Our standard PAYG call rate for calls outside of your plan is £1.49 per minute.

Want To See If Csnotepad Is Right For You?

Talk to an account manager today about how we can help support and grow your business.

What Our Customers Say

Google Review

Kim Hayes

5/5
I have been using CSnotepad for a while now and my only concern is why I didn’t use them earlier. Having just had two weeks away on holiday they handled all the calls and emailed plus at my request sent text messages to my mobile so I always knew what was going. If you run a small business, you should give them a try.
Yell Review

Stephen Shannon

5/5
Excellent company and service. I can get on with my work and go on holiday in the knowledge that my customers are going to be talked to.
Google Review

Rob Hall

5/5
We have been using CSnotepad for a number of years and have always found them professional, responsive and flexible. Their call plans are good value and using them has freed up time to allow us to concentrate on helping callers.
Yell Review

Mike Ganson

5/5
Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.
Yell Review

Thomas

5/5
I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.
Google Review

Adam Francis

5/5
I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!
Google Review

Jason Novis

5/5
I’ve been using CSnotepad for almost a year now and cannot recommend them highly enough. I needed someone I could trust to professionally deal with my clients whilst I was unavailable and the team at CSnotepad have been exceptional. Everyone I have dealt with from the telephony staff to the Directors have been first class. Fast, effective, professional and considerate.
Yell Review

Gayna Ballard

5/5
Provide us with an answering service that enables us to be always accessible to the public in spite of being a volunteer organisation run part-time. Prompt response when scripts need tweaking and if we need to query a message that’s been taken. Occasional blips with straying from the script or inaccuracy of message taking but always swiftly resolved.
Yell Review

Carole Fookes

5/5
I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.
Yell Review

Sharon Beds

5/5
Fantastic at taking calls and representing my business. Have been using for 3 years and I couldn’t do without their professionalism. They have also been understanding during the pandemic and adjusted pricing to match the tough times we have been going through. Nice people.
Yell Review

Matthew Francis

5/5
We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.
Google Review

Lorna Clark

5/5
I’ve only been using CSnotepad for about 5 months, but I can see the relationship lasting a long time. They are totally professional and as a system, it just works. My clients are happy to be speaking to a person and not a machine, the emails are clear, concise and I actually use them on my database to document timelines for each client. Emergency calls are patched through to my mobile for continuity of service and I’ve recommended them to everyone who has spoken to me about problems with calls. Highly recommended.

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