Never Miss a Call or Chat Again

CSnotepad telephone answering services: we ensure your calls and chats are answered promptly, keeping your clients satisfied and engaging potential customers.

Think of us as your safety net, ready to handle every enquiry so you never miss a call or chat again.

Choose The Service That's Right For Your Business

Telephone Answering

Includes

cs-notepad-live-web-chat

A reliable telephone answering service lets you focus on growing your business while eliminating the stress and costs of hiring additional staff. This ensures every call is answered professionally, freeing up your time for core operations.

Live Web Chat

Includes

cs-notepad-live-web-chat

Transform your website with CSnotepad’s live web chat service – a faster, more personal, and effective way to connect with your customers. Deliver real-time assistance that reduces bounce rates, keeps visitors engaged, and turns prospects into loyal customers.

Virtual Address

Includes

A virtual address is an ideal, cost-effective solution for businesses, sole traders, freelancers, and entrepreneurs looking for a professional office address. It can also serve as a registered address with Companies House, enhancing your professional image.

Whatever Your Business
We’ve Got You Covered

At CSnotepad, our telephone answering services are tailored to meet your specific needs, ensuring optimal support for your business. Our dedicated team of professional receptionists go beyond basic message-taking, providing reliable support that keeps your customers happy.

Whether you’re a small business requiring assistance during busy periods or a large company seeking additional support, we provide the expert help you need, precisely when you need it.

A Team Of Receptionists At A Fraction Of The Cost

We believe that every business should be able to experience the value and benefits that an answering service can bring, which is why we don’t burden our customers with setup fees, long contracts or expensive monthly subscriptions.​

Cost effective – outsourcing your calls can save up to 95% of the cost of employment.

Reliable cover – call surges, disaster recovery and emergency cover can all be managed at no additional cost.

Stress free support – no holiday, sickness, staff shortages or other employment concerns.

home
Established In 2007
location
Based In The UK
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Trusted By 100’s Of UK Businesses
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Experienced Team
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Local Full Time Office Based Staff

What Our Customers Say

Google Review

Adam Francis

5/5
I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!
Yell Review

Charlie Burnard

5/5
We have been using CSnotepad for the past 2 years. They are absolutely amazing, extremely polite and always give a professional service. They have helped us while on holidays and unable to take calls and dealing with new customers. Particularly Ben Cassan and Warren Frances have always gone above and beyond with any questions we have had and any issues we needed amending such as changes to personal numbers and our stuff. The money we have managed to saved by not having to pay someone to man our office for incoming calls has been a god send. We can not recommended them enough!!
Yell Review

Matthew Francis

5/5
We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.
Google Review

Annalese Ferrari

5/5
The customer service is excellent and the staff are extremely well trained with accurate answering and message recording skills. Definitely a helping hand for any small business.
Yell Review

John Squires

5/5
We have been using CSnotepad for over ten years and they’ve never failed to satisfy. Property Europe Online Ltd are pleased to offer their recommendation to other business users, seeking a competitive & comprehensive selection professional services, they’re an invaluable asset to enhance ones profile.
Google Review

Lisa Reynolds

5/5
I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.
Google Review

Stuart Gibson

5/5
My company has used CSnotepad for over 5 years. They provide customer service that goes beyond just answering phone calls. CSnotepad have integrated with bespoke systems to become an integral part of our operations from initial order placement to aftercare support. I would not hesitate to recommend them to any e-commerce business looking to improve overall satisfaction for their customers.
Google Review

James Costello

5/5
Delivered on exactly what they said they would, flexible subscription options & found the manager there a pleasant guy to deal with. Perfect for small to mid companies who are growing, or need that in house presence when away from the office. I even had a couple of compliments from my customers saying how impressed they were with the service & how we should run a call centre!
Google Review

Adam

5/5
I have been using CSnotepad for years and their service is fantastic. No calls get missed and everyone is always extremely polite and professional. I would highly recommend CSnotepad to anyone needing a virtual assistant.
Google Review

Jason Novis

5/5
I’ve been using CSnotepad for almost a year now and cannot recommend them highly enough. I needed someone I could trust to professionally deal with my clients whilst I was unavailable and the team at CSnotepad have been exceptional. Everyone I have dealt with from the telephony staff to the Directors have been first class. Fast, effective, professional and considerate.
Google Review

Lorna Clark

5/5
I’ve only been using CSnotepad for about 5 months, but I can see the relationship lasting a long time. They are totally professional and as a system, it just works. My clients are happy to be speaking to a person and not a machine, the emails are clear, concise and I actually use them on my database to document timelines for each client. Emergency calls are patched through to my mobile for continuity of service and I’ve recommended them to everyone who has spoken to me about problems with calls. Highly recommended.
Yell Review

Mike Ganson

5/5
Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.

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