We Handle Your
Customer Enquiries

We can handle customer enquiries for your business across multiple channels including phone calls, email, website forms, live chat, WhatsApp and social media.

Our office-based virtual receptionists answer calls and respond to enquiries on your behalf, helping customers, booking appointments, processing orders or payments, updating systems and capturing important details so every enquiry is handled properly.

Your customers receive a prompt, helpful and professional experience while your enquiries are handled exactly the way you want them to be.

We can handle customer enquiries across phone calls, email, website forms, WhatsApp and social media.

Our office-based virtual receptionists respond on your behalf, helping customers, booking appointments and capturing important details.

Your customers receive a prompt, professional response while your enquiries are handled exactly the way you want.

We can manage customer enquiries, wherever they come from

Phone
Phone
Email
Website Forms / Live Chat
WhatsApp
WhatsApp
Facebook
Google My Business
Google
Social Media
Checkatrade
Checkatrade

Whatever Your Business
We’ve Got Your Enquiries Covered

Businesses receive enquiries from more places than ever. Phone calls, emails, website forms, WhatsApp messages, social media and online directories can all generate customer enquiries throughout the day.

Keeping up with them all takes time, and missed enquiries often mean missed opportunities.

CSnotepad provides office-based virtual receptionists who handle those enquiries on your behalf. Depending on your requirements, we can answer questions, book appointments, process orders, update your systems, and pass information to you quickly and clearly.

Your customers receive a professional response and your enquiries are handled exactly the way you want them to be.

Businesses now receive enquiries from many different places including phone calls, email, website forms, WhatsApp and social media.

Our office-based virtual receptionists handle those enquiries on your behalf, helping customers, booking appointments and capturing important details.

Your customers receive a prompt, professional response while you stay focused on your business.

A Team Of Receptionists At A Fraction Of The Cost

CSnotepad gives your business access to experienced office-based virtual receptionists who handle customer enquiries on your behalf. From phone calls and emails to website forms and online messages, we make sure every enquiry is responded to quickly and professionally.

Cost effective support – Outsourcing your customer enquiries costs far less than employing in-house staff, while still giving you professional front line support.

Reliable cover – Busy periods, staff absence or unexpected surges in enquiries are handled seamlessly so your customers always receive a prompt response.

Flexible support – Whether you need help answering calls, responding to messages or booking appointments, the service adapts to the way your business works.

See If CSnotepad Is Right For Your Business...

Speak with an account manager to discuss how we can help manage your customer enquiries.

home
Established in 2007
location
Based in the UK
business
Trusted by hundreds of UK businesses
team
Experienced team
calendar
Local full time office based staff

What Our Customers Say

Yell Review

Thomas

Rated 5 out of 5
I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.
Yell Review

John Squires

Rated 5 out of 5
We have been using CSnotepad for over ten years and they’ve never failed to satisfy. Property Europe Online Ltd are pleased to offer their recommendation to other business users, seeking a competitive & comprehensive selection professional services, they’re an invaluable asset to enhance ones profile.
Google Review

Jason Novis

Rated 5 out of 5
I’ve been using CSnotepad for almost a year now and cannot recommend them highly enough. I needed someone I could trust to professionally deal with my clients whilst I was unavailable and the team at CSnotepad have been exceptional. Everyone I have dealt with from the telephony staff to the Directors have been first class. Fast, effective, professional and considerate.
Google Review

Matthew Woodall

Rated 5 out of 5
We have been using the services of CSnotepad now for a number of years. They are such a flexible company that provides a great time saving and cost effective service for our business.
Yell Review

Tyler Jordan

Rated 5 out of 5
I’ve been with CS for years and never had a bad experience. Their customer service is perfect for my needs and I’m not sure I could have the business I do today without them. During these recent months, they have clearly adapted quickly to the changing needs and maintained the good level of service they’ve always provided. In a world of so much uncertainty, it’s been great to have that constant to rely on. I do and have recommended CS to others as they’ve earned my trust and proven themselves to be a reliable company; I hope to grow my business further and I know CS will be able to support me doing that.
Yell Review

Sharon Beds

Rated 5 out of 5
Fantastic at taking calls and representing my business. Have been using for 3 years and I couldn’t do without their professionalism. They have also been understanding during the pandemic and adjusted pricing to match the tough times we have been going through. Nice people.
Yell Review

Ian Mitchell

Rated 5 out of 5
They truly offer a professional service. The staff is super friendly and highly trained. I never had one problem with their service. Just all around a great company. The prices are also great. We shopped around and in terms of value and service nobody comes close. No hesitation recommending them. Thanks again.
Google Review

Kim Hayes

Rated 5 out of 5
I have been using CSnotepad for a while now and my only concern is why I didn’t use them earlier. Having just had two weeks away on holiday they handled all the calls and emailed plus at my request sent text messages to my mobile so I always knew what was going. If you run a small business, you should give them a try.
Yell Review

Gayna Ballard

Rated 5 out of 5
Provide us with an answering service that enables us to be always accessible to the public in spite of being a volunteer organisation run part-time. Prompt response when scripts need tweaking and if we need to query a message that’s been taken. Occasional blips with straying from the script or inaccuracy of message taking but always swiftly resolved.
Google Review

Adam Francis

Rated 5 out of 5
I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!
Google Review

Rob Hall

Rated 5 out of 5
We have been using CSnotepad for a number of years and have always found them professional, responsive and flexible. Their call plans are good value and using them has freed up time to allow us to concentrate on helping callers.
Google Review

Lisa Reynolds

Rated 5 out of 5
I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.

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Find out if CSnotepad is right for your business...

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