Brighton: 01273 741400              Swindon: 01793 626362

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We Handle Your
Customer Enquiries

We can handle customer enquiries for your business across multiple channels including phone calls, email, website forms, live chat, WhatsApp and social media.

Our office-based virtual receptionists answer calls and respond to enquiries on your behalf, helping customers, booking appointments, processing orders or payments, updating systems and capturing important details so every enquiry is handled properly.

Your customers receive a prompt, helpful and professional experience while your enquiries are handled exactly the way you want them to be.

We can handle customer enquiries across phone calls, email, website forms, WhatsApp and social media.

Our office-based virtual receptionists respond on your behalf, helping customers, booking appointments and capturing important details.

Your customers receive a prompt, professional response while your enquiries are handled exactly the way you want.

We can manage customer enquiries, wherever they come from

Phone
Phone
Email
Website Forms / Live Chat
WhatsApp
WhatsApp
Facebook
Google My Business
Google
Social Media
Checkatrade
Checkatrade

Whatever Your Business
We’ve Got Your Enquiries Covered

Businesses receive enquiries from more places than ever. Phone calls, emails, website forms, WhatsApp messages, social media and online directories can all generate customer enquiries throughout the day.

Keeping up with them all takes time, and missed enquiries often mean missed opportunities.

CSnotepad provides office-based virtual receptionists who handle those enquiries on your behalf. Depending on your requirements, we can answer questions, book appointments, process orders, update your systems, and pass information to you quickly and clearly.

Your customers receive a professional response and your enquiries are handled exactly the way you want them to be.

Businesses now receive enquiries from many different places including phone calls, email, website forms, WhatsApp and social media.

Our office-based virtual receptionists handle those enquiries on your behalf, helping customers, booking appointments and capturing important details.

Your customers receive a prompt, professional response while you stay focused on your business.

  • Create the perfect first impression
  • Capture and handle every customer enquiry
  • Book appointments, take orders and process information
  • Save time without hiring extra staff

A Team Of Receptionists At A Fraction Of The Cost

CSnotepad gives your business access to experienced office-based virtual receptionists who handle customer enquiries on your behalf. From phone calls and emails to website forms and online messages, we make sure every enquiry is responded to quickly and professionally.

Cost effective support – Outsourcing your customer enquiries costs far less than employing in-house staff, while still giving you professional front line support.

Reliable cover – Busy periods, staff absence or unexpected surges in enquiries are handled seamlessly so your customers always receive a prompt response.

Flexible support – Whether you need help answering calls, responding to messages or booking appointments, the service adapts to the way your business works.

See If CSnotepad Is Right For Your Business...

Speak with an account manager to discuss how we can help manage your customer enquiries.

01273 741400
home
Established in 2007
location
Based in the UK
business
Trusted by hundreds of UK businesses
team
Experienced team
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Local full time office based staff

What Our Customers Say

Yell Review

Charlie Burnard

Rated 5 out of 5
We have been using CSnotepad for the past 2 years. They are absolutely amazing, extremely polite and always give a professional service. They have helped us while on holidays and unable to take calls and dealing with new customers. Particularly Ben Cassan and Warren Frances have always gone above and beyond with any questions we have had and any issues we needed amending such as changes to personal numbers and our stuff. The money we have managed to saved by not having to pay someone to man our office for incoming calls has been a god send. We can not recommended them enough!!
Yell Review

Gayna Ballard

Rated 5 out of 5
Provide us with an answering service that enables us to be always accessible to the public in spite of being a volunteer organisation run part-time. Prompt response when scripts need tweaking and if we need to query a message that’s been taken. Occasional blips with straying from the script or inaccuracy of message taking but always swiftly resolved.
Yell Review

Matthew Francis

Rated 5 out of 5
We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.
Yell Review

Mike Ganson

Rated 5 out of 5
Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.
Yell Review

Tyler Jordan

Rated 5 out of 5
I’ve been with CS for years and never had a bad experience. Their customer service is perfect for my needs and I’m not sure I could have the business I do today without them. During these recent months, they have clearly adapted quickly to the changing needs and maintained the good level of service they’ve always provided. In a world of so much uncertainty, it’s been great to have that constant to rely on. I do and have recommended CS to others as they’ve earned my trust and proven themselves to be a reliable company; I hope to grow my business further and I know CS will be able to support me doing that.
Yell Review

John Berry

Rated 5 out of 5
I have worked with CSnotepad for many years and have always found them to be attentive, competent and versatile with their call answering. What I get from them is a bespoke script, which many companies I contacted initially could not do. I can change it when I want so my callers are always updated accurately. An Invaluable service.
Google Review

James Costello

Rated 5 out of 5
Delivered on exactly what they said they would, flexible subscription options & found the manager there a pleasant guy to deal with. Perfect for small to mid companies who are growing, or need that in house presence when away from the office. I even had a couple of compliments from my customers saying how impressed they were with the service & how we should run a call centre!
Yell Review

Sharon Beds

Rated 5 out of 5
Fantastic at taking calls and representing my business. Have been using for 3 years and I couldn’t do without their professionalism. They have also been understanding during the pandemic and adjusted pricing to match the tough times we have been going through. Nice people.
Google Review

Kim Hayes

Rated 5 out of 5
I have been using CSnotepad for a while now and my only concern is why I didn’t use them earlier. Having just had two weeks away on holiday they handled all the calls and emailed plus at my request sent text messages to my mobile so I always knew what was going. If you run a small business, you should give them a try.
Google Review

Stuart Gibson

Rated 5 out of 5
My company has used CSnotepad for over 5 years. They provide customer service that goes beyond just answering phone calls. CSnotepad have integrated with bespoke systems to become an integral part of our operations from initial order placement to aftercare support. I would not hesitate to recommend them to any e-commerce business looking to improve overall satisfaction for their customers.
Google Review

Rob Hall

Rated 5 out of 5
We have been using CSnotepad for a number of years and have always found them professional, responsive and flexible. Their call plans are good value and using them has freed up time to allow us to concentrate on helping callers.
Yell Review

Elvire

Rated 5 out of 5
CS is a real business partner. The quality of service is excellent. They were very helpful during the Covid-19 lock down.
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Find out if CSnotepad is right for your business...

Fill in your details and one of our team will get in touch for a quick chat about what you’re looking for and how we can help.

  • Friendly, UK-based support
  • Tailored to your business needs
  • Simple, flexible plans

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