Brighton: 01273 741400              Swindon: 01793 626362

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We Handle Your
Customer Enquiries

We can handle customer enquiries for your business across multiple channels including phone calls, email, website forms, live chat, WhatsApp and social media.

Our office-based virtual receptionists answer calls and respond to enquiries on your behalf, helping customers, booking appointments, processing orders or payments, updating systems and capturing important details so every enquiry is handled properly.

Your customers receive a prompt, helpful and professional experience while your enquiries are handled exactly the way you want them to be.

We can handle customer enquiries across phone calls, email, website forms, WhatsApp and social media.

Our office-based virtual receptionists respond on your behalf, helping customers, booking appointments and capturing important details.

Your customers receive a prompt, professional response while your enquiries are handled exactly the way you want.

We can manage customer enquiries, wherever they come from

Phone
Phone
Email
Website Forms / Live Chat
WhatsApp
WhatsApp
Facebook
Google My Business
Google
Social Media
Checkatrade
Checkatrade

Whatever Your Business
We’ve Got Your Enquiries Covered

Businesses receive enquiries from more places than ever. Phone calls, emails, website forms, WhatsApp messages, social media and online directories can all generate customer enquiries throughout the day.

Keeping up with them all takes time, and missed enquiries often mean missed opportunities.

CSnotepad provides office-based virtual receptionists who handle those enquiries on your behalf. Depending on your requirements, we can answer questions, book appointments, process orders, update your systems, and pass information to you quickly and clearly.

Your customers receive a professional response and your enquiries are handled exactly the way you want them to be.

Businesses now receive enquiries from many different places including phone calls, email, website forms, WhatsApp and social media.

Our office-based virtual receptionists handle those enquiries on your behalf, helping customers, booking appointments and capturing important details.

Your customers receive a prompt, professional response while you stay focused on your business.

  • Create the perfect first impression
  • Capture and handle every customer enquiry
  • Book appointments, take orders and process information
  • Save time without hiring extra staff

A Team Of Receptionists At A Fraction Of The Cost

CSnotepad gives your business access to experienced office-based virtual receptionists who handle customer enquiries on your behalf. From phone calls and emails to website forms and online messages, we make sure every enquiry is responded to quickly and professionally.

Cost effective support – Outsourcing your customer enquiries costs far less than employing in-house staff, while still giving you professional front line support.

Reliable cover – Busy periods, staff absence or unexpected surges in enquiries are handled seamlessly so your customers always receive a prompt response.

Flexible support – Whether you need help answering calls, responding to messages or booking appointments, the service adapts to the way your business works.

See If CSnotepad Is Right For Your Business...

Speak with an account manager to discuss how we can help manage your customer enquiries.

01273 741400
home
Established in 2007
location
Based in the UK
business
Trusted by hundreds of UK businesses
team
Experienced team
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Local full time office based staff

What Our Customers Say

Yell Review

Charlie Burnard

Rated 5 out of 5
We have been using CSnotepad for the past 2 years. They are absolutely amazing, extremely polite and always give a professional service. They have helped us while on holidays and unable to take calls and dealing with new customers. Particularly Ben Cassan and Warren Frances have always gone above and beyond with any questions we have had and any issues we needed amending such as changes to personal numbers and our stuff. The money we have managed to saved by not having to pay someone to man our office for incoming calls has been a god send. We can not recommended them enough!!
Yell Review

Anwar

Rated 5 out of 5
I have been using CSnotepad for over 4 years and can’t recommend them enough. There customer service is great, have proven to be super flexible to adapt to changes with my requirements and super friendly. Before using CSnotepad I had experience of their larger competitors but due to their size I always felt like I was dealign with a call centre and therefore so would my clients as they couldn’t give the the same local personal touch these guys can give. 10/10 and thoroughly recommend to others.
Yell Review

Thomas

Rated 5 out of 5
I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.
Google Review

Damien Burke

Rated 5 out of 5
I have used this service for about 2 years now and highly recommend it. I don’t often have to contact them direct as their notification service is really good but every time I have I have been impressed. I run my own business and cannot afford to spend most of my time answering the phone when dealing directly with clients. This service really helped me keep existing clients happy, manage calls from potential new clients and maintain productivity.
Google Review

James Costello

Rated 5 out of 5
Delivered on exactly what they said they would, flexible subscription options & found the manager there a pleasant guy to deal with. Perfect for small to mid companies who are growing, or need that in house presence when away from the office. I even had a couple of compliments from my customers saying how impressed they were with the service & how we should run a call centre!
Google Review

Lisa Reynolds

Rated 5 out of 5
I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.
Yell Review

Matthew Francis

Rated 5 out of 5
We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.
Yell Review

Carole Fookes

Rated 5 out of 5
I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.
Yell Review

John Berry

Rated 5 out of 5
I have worked with CSnotepad for many years and have always found them to be attentive, competent and versatile with their call answering. What I get from them is a bespoke script, which many companies I contacted initially could not do. I can change it when I want so my callers are always updated accurately. An Invaluable service.
Google Review

Matthew Woodall

Rated 5 out of 5
We have been using the services of CSnotepad now for a number of years. They are such a flexible company that provides a great time saving and cost effective service for our business.
Yell Review

Ian Mitchell

Rated 5 out of 5
They truly offer a professional service. The staff is super friendly and highly trained. I never had one problem with their service. Just all around a great company. The prices are also great. We shopped around and in terms of value and service nobody comes close. No hesitation recommending them. Thanks again.
Google Review

Annalese Ferrari

Rated 5 out of 5
The customer service is excellent and the staff are extremely well trained with accurate answering and message recording skills. Definitely a helping hand for any small business.
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Find out if CSnotepad is right for your business...

Fill in your details and one of our team will get in touch for a quick chat about what you’re looking for and how we can help.

  • Friendly, UK-based support
  • Tailored to your business needs
  • Simple, flexible plans

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