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Never Miss a Call or Chat Again

CSnotepad telephone answering services: we ensure your calls and chats are answered promptly, keeping your clients satisfied and engaging potential customers.

Think of us as your safety net, ready to handle every enquiry so you never miss a call or chat again.

Services & Pricing

Choose The Service That's Right For Your Business

Telephone Answering

Includes

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A reliable telephone answering service lets you focus on growing your business while eliminating the stress and costs of hiring additional staff. This ensures every call is answered professionally, freeing up your time for core operations.

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Live Web Chat

Includes

cs-notepad-live-web-chat

Transform your website with CSnotepad’s live web chat service – a faster, more personal, and effective way to connect with your customers. Deliver real-time assistance that reduces bounce rates, keeps visitors engaged, and turns prospects into loyal customers.

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Virtual Address

Includes

A virtual address is an ideal, cost-effective solution for businesses, sole traders, freelancers, and entrepreneurs looking for a professional office address. It can also serve as a registered address with Companies House, enhancing your professional image.

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Whatever Your Business
We’ve Got You Covered

At CSnotepad, our telephone answering services are tailored to meet your specific needs, ensuring optimal support for your business. Our dedicated team of professional receptionists go beyond basic message-taking, providing reliable support that keeps your customers happy.

Whether you’re a small business requiring assistance during busy periods or a large company seeking additional support, we provide the expert help you need, precisely when you need it.

  • Create the perfect first impression
  • Cost effective alternative to hiring staff
  • Eliminate missed calls & lost opportunities
  • Grow the service around your business needs

A Team Of Receptionists At A Fraction Of The Cost

We believe that every business should be able to experience the value and benefits that an answering service can bring, which is why we don’t burden our customers with setup fees, long contracts or expensive monthly subscriptions.​

Cost effective – outsourcing your calls can save up to 95% of the cost of employment.

Reliable cover – call surges, disaster recovery and emergency cover can all be managed at no additional cost.

Stress free support – no holiday, sickness, staff shortages or other employment concerns.

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Established In 2007
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Based In The UK
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Trusted By 100’s Of UK Businesses
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Experienced Team
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Local Full Time Office Based Staff

What Our Customers Say

John

★★★★★ 5/5
We have been using CSnotepad for several years and they have helped us to run our business whilst on holiday or during busy periods. They answer calls, take orders and any after-service queries. One or two blips over the years but highly recommended.

Matthew Francis

★★★★★ 5/5
We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.

Kim Hayes

★★★★★ 5/5
I have been using CSnotepad for a while now and my only concern is why I didn’t use them earlier. Having just had two weeks away on holiday they handled all the calls and emailed plus at my request sent text messages to my mobile so I always knew what was going. If you run a small business, you should give them a try.

Ian Mitchell

★★★★★ 5/5
They truly offer a professional service. The staff is super friendly and highly trained. I never had one problem with their service. Just all around a great company. The prices are also great. We shopped around and in terms of value and service nobody comes close. No hesitation recommending them. Thanks again.

Stuart Gibson

★★★★★ 5/5
My company has used CSnotepad for over 5 years. They provide customer service that goes beyond just answering phone calls. CSnotepad have integrated with bespoke systems to become an integral part of our operations from initial order placement to aftercare support. I would not hesitate to recommend them to any e-commerce business looking to improve overall satisfaction for their customers.

Adam Francis

★★★★★ 5/5
I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!

Mike Ganson

★★★★★ 5/5
Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.

Jason Novis

★★★★★ 5/5
I’ve been using CSnotepad for almost a year now and cannot recommend them highly enough. I needed someone I could trust to professionally deal with my clients whilst I was unavailable and the team at CSnotepad have been exceptional. Everyone I have dealt with from the telephony staff to the Directors have been first class. Fast, effective, professional and considerate.

Gayna Ballard

★★★★★ 5/5
Provide us with an answering service that enables us to be always accessible to the public in spite of being a volunteer organisation run part-time. Prompt response when scripts need tweaking and if we need to query a message that’s been taken. Occasional blips with straying from the script or inaccuracy of message taking but always swiftly resolved.

Lisa Reynolds

★★★★★ 5/5
I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.

Matthew Woodall

★★★★★ 5/5
We have been using the services of CSnotepad now for a number of years. They are such a flexible company that provides a great time saving and cost effective service for our business.

James Costello

★★★★★ 5/5
Delivered on exactly what they said they would, flexible subscription options & found the manager there a pleasant guy to deal with. Perfect for small to mid companies who are growing, or need that in house presence when away from the office. I even had a couple of compliments from my customers saying how impressed they were with the service & how we should run a call centre!
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01273 741400
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Telephone Answering, Live Web Chat & Virtual Office Address Service.

24/7 telephone answering service.

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Opening Hours
(Telephone answering 24/7)

Monday

8:30am - 6pm

Tuesday

8:30am - 6pm

Wednesday

8:30am - 6pm

Thursday

8:30am - 6pm

Friday

8:30am - 6pm

Saturday

9am - 3:30pm

Sunday

CLOSED
Get In Touch

The Offices
57 Newtown Road
Brighton
East Sussex
BN3 7BA

Email: info@csnotepad.co.uk
Telephone: 01273 741400

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© 2025 CSnotepad. CSnotepad is a trading name of Call Solution Ltd. Registered in England and Wales: 06107188 VAT No: 907531922.

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Telephone Answering

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Virtual Address

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  • Create a fantastic first impression
  • 24/7 telephone answering
  • 100% UK based

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