Brighton office: 01273 741400              Swindon office: 01793 626362

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We Handle Your
Customer Enquiries

We can handle customer enquiries for your business across multiple channels including phone calls, email, website forms, live chat, WhatsApp and social media.

Our office-based virtual receptionists answer calls and respond to enquiries on your behalf, helping customers, booking appointments, processing orders or payments, updating systems and capturing important details so every enquiry is handled properly.

Your customers receive a prompt, helpful and professional experience while your enquiries are handled exactly the way you want them to be.

We can handle customer enquiries across phone calls, email, website forms, WhatsApp and social media.

Our office-based virtual receptionists respond on your behalf, helping customers, booking appointments and capturing important details.

Your customers receive a prompt, professional response while your enquiries are handled exactly the way you want.

We can manage customer enquiries, wherever they come from

Phone
Phone
Email
Website Forms / Live Chat
WhatsApp
WhatsApp
Facebook
Google My Business
Google
Social Media
Checkatrade
Checkatrade

Whatever Your Business
We’ve Got Your Enquiries Covered

Businesses receive enquiries from more places than ever. Phone calls, emails, website forms, WhatsApp messages, social media and online directories can all generate customer enquiries throughout the day.

Keeping up with them all takes time, and missed enquiries often mean missed opportunities.

CSnotepad provides office-based virtual receptionists who handle those enquiries on your behalf. Depending on your requirements, we can answer questions, book appointments, process orders, update your systems, and pass information to you quickly and clearly.

Your customers receive a professional response and your enquiries are handled exactly the way you want them to be.

Businesses now receive enquiries from many different places including phone calls, email, website forms, WhatsApp and social media.

Our office-based virtual receptionists handle those enquiries on your behalf, helping customers, booking appointments and capturing important details.

Your customers receive a prompt, professional response while you stay focused on your business.

  • Create the perfect first impression
  • Capture and handle every customer enquiry
  • Book appointments, take orders and process information
  • Save time without hiring extra staff

A Team Of Receptionists At A Fraction Of The Cost

CSnotepad gives your business access to experienced office-based virtual receptionists who handle customer enquiries on your behalf. From phone calls and emails to website forms and online messages, we make sure every enquiry is responded to quickly and professionally.

Cost effective support – Outsourcing your customer enquiries costs far less than employing in-house staff, while still giving you professional front line support.

Reliable cover – Busy periods, staff absence or unexpected surges in enquiries are handled seamlessly so your customers always receive a prompt response.

Flexible support – Whether you need help answering calls, responding to messages or booking appointments, the service adapts to the way your business works.

See If CSnotepad Is Right For Your Business...

Speak with an account manager to discuss how we can help manage your customer enquiries.

01273 741400
home
Established in 2007
location
Based in the UK
business
Trusted by hundreds of UK businesses
team
Experienced team
calendar
Local full time office based staff

What Our Customers Say

Google Review

Lorna Clark

Rated 5 out of 5
I’ve only been using CSnotepad for about 5 months, but I can see the relationship lasting a long time. They are totally professional and as a system, it just works. My clients are happy to be speaking to a person and not a machine, the emails are clear, concise and I actually use them on my database to document timelines for each client. Emergency calls are patched through to my mobile for continuity of service and I’ve recommended them to everyone who has spoken to me about problems with calls. Highly recommended.
Google Review

Lisa Reynolds

Rated 5 out of 5
I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.
Yell Review

Sharon Beds

Rated 5 out of 5
Fantastic at taking calls and representing my business. Have been using for 3 years and I couldn’t do without their professionalism. They have also been understanding during the pandemic and adjusted pricing to match the tough times we have been going through. Nice people.
Google Review

Adam Francis

Rated 5 out of 5
I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!
Yell Review

Tyler Jordan

Rated 5 out of 5
I’ve been with CS for years and never had a bad experience. Their customer service is perfect for my needs and I’m not sure I could have the business I do today without them. During these recent months, they have clearly adapted quickly to the changing needs and maintained the good level of service they’ve always provided. In a world of so much uncertainty, it’s been great to have that constant to rely on. I do and have recommended CS to others as they’ve earned my trust and proven themselves to be a reliable company; I hope to grow my business further and I know CS will be able to support me doing that.
Yell Review

Carole Fookes

Rated 5 out of 5
I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.
Yell Review

John Berry

Rated 5 out of 5
I have worked with CSnotepad for many years and have always found them to be attentive, competent and versatile with their call answering. What I get from them is a bespoke script, which many companies I contacted initially could not do. I can change it when I want so my callers are always updated accurately. An Invaluable service.
Google Review

Matthew Woodall

Rated 5 out of 5
We have been using the services of CSnotepad now for a number of years. They are such a flexible company that provides a great time saving and cost effective service for our business.
Yell Review

Thomas

Rated 5 out of 5
I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.
Google Review

Kim Hayes

Rated 5 out of 5
I have been using CSnotepad for a while now and my only concern is why I didn’t use them earlier. Having just had two weeks away on holiday they handled all the calls and emailed plus at my request sent text messages to my mobile so I always knew what was going. If you run a small business, you should give them a try.
Google Review

Adam

Rated 5 out of 5
I have been using CSnotepad for years and their service is fantastic. No calls get missed and everyone is always extremely polite and professional. I would highly recommend CSnotepad to anyone needing a virtual assistant.
Yell Review

Mike Ganson

Rated 5 out of 5
Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.
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Find out if CSnotepad is right for your business...

Fill in your details and one of our team will get in touch for a quick chat about what you’re looking for and how we can help.

  • Friendly, UK-based support
  • Tailored to your business needs
  • Simple, flexible plans

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