Customer Service 01273 741400

Never Miss a Call or Chat Again...

CSnotepad Telephone Answering, Live Chat and Virtual Office Address Service.

Missed enquiries mean missed business! Answering the telephone and responding to chats promptly is key to ensuring you keep your clients happy and your prospective clients engaged.

We act like a safety net, answering any enquiries that you can’t,  so that you never miss a call or chat again. 

Choose The Service That's Right For Your Business

Telephone Answering

Includes

cs-notepad-live-web-chat

Having a reliable Telephone Answering service supporting your business enables you to concentrate on growing your business without the worry and expense of taking on additional staff.

Live Web Chat

Includes

cs-notepad-live-web-chat

Live Web Chat is a faster, friendlier and more profitable way to engage with your customers online by combining amazing software with the support and knowledge of real people to ensure that no chat goes unanswered.

Virtual Office Address

Includes

A Virtual Office Address is a fantastic and cost effective alternative to hiring a physical office by providing your business with the image you would want, for only a fraction of the cost.

Whatever Your Business
We’ve Got You Covered

Every service is designed around you and tailored to fit your needs in the best way
possible, with your personal team of virtual receptionists able to deliver far more
than a basic message taking service for your business.

So whether you are a small business looking for support during busy periods or a large company requiring extra help, we’ll make sure you get the support you need when you need it.

A Team Of Receptionists At A Fraction Of The Cost

We believe that every business should be able to experience the value and benefits that an answering service can bring, which is why we don’t burden our customers with setup fees, long contracts or expensive monthly subscriptions.​

Cost effective – outsourcing your calls can save up to 95% of the cost of employment.

Reliable cover – call surges, disaster recovery and emergency cover can all be managed at no additional cost.

Stress free support – no holiday, sickness, staff shortages or other employment concerns.

home
Established In 2007
location
Based In The UK
business
Trusted By 100’s Of UK Businesses
team
Experienced Team
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Local Full Time Office Based Staff

What Our Customers Say

Ian Mitchell

5/5
They truly offer a professional service. The staff is super friendly and highly trained. I never had one problem with their service. Just all around a great company. The prices are also great. We shopped around and in terms of value and service nobody comes close. No hesitation recommending them. Thanks again.

John

5/5
We have been using CSnotepad for several years and they have helped us to run our business whilst on holiday or during busy periods. They answer calls, take orders and any after-service queries. One or two blips over the years but highly recommended.

Damien Burke

5/5
I have used this service for about 2 years now and highly recommend it. I don’t often have to contact them direct as their notification service is really good but every time I have I have been impressed. I run my own business and cannot afford to spend most of my time answering the phone when dealing directly with clients. This service really helped me keep existing clients happy, manage calls from potential new clients and maintain productivity.

Mike Ganson

5/5
Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.

Elvire

5/5
CS is a real business partner. The quality of service is excellent. They were very helpful during the Covid-19 lock down.

Stuart Gibson

5/5
My company has used CSnotepad for over 5 years. They provide customer service that goes beyond just answering phone calls. CSnotepad have integrated with bespoke systems to become an integral part of our operations from initial order placement to aftercare support. I would not hesitate to recommend them to any e-commerce business looking to improve overall satisfaction for their customers.

Lisa Reynolds

5/5
I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.

James Costello

5/5
Delivered on exactly what they said they would, flexible subscription options & found the manager there a pleasant guy to deal with. Perfect for small to mid companies who are growing, or need that in house presence when away from the office. I even had a couple of compliments from my customers saying how impressed they were with the service & how we should run a call centre!

Thomas

5/5
I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.

Matthew Francis

5/5
We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.

Annalese Ferrari

5/5
The customer service is excellent and the staff are extremely well trained with accurate answering and message recording skills. Definitely a helping hand for any small business.

Carole Fookes

5/5
I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.

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