Virtual Office - one fixed address for all your needs

Are you looking for a secure, low cost, office address but don't want the unnecessary expense of renting an office you simply don't need?

We provide a fully inclusive virtual office address service; designed specifically for business customers' looking for a professional, secure UK mailing address able to forward post on to you anywhere in the world, open scan and email it to you, or store it for collection at a later date.

Our virtual office address is a real UK business centre based in Brighton (East Sussex), enabling you to register the address with Companies House as your directors address, on your website, letter head and business cards, online with search engines such as Google My Business and Bing Places, and use the address as your correspondence address with banks, building societies and suppliers.

...the service includes use of our secure UK postal address in Brighton (East Sussex), full mail handling service including 'signed for' service, international mail forwarding and post notification.

• Secure UK office address – we employ a small, friendly and trustworthy team
• A company you can trust – a licensed and regulated mail address provider since 2007
• Multi-user approved – register up to 3 names per account
• Low, transparent prices

Our virtual office address service is approved for use with Companies House as a registered office address service. Please note that your registered office address facility is included for free as part of your service.

We have been using CSnotepad for 5 years. Great service that has allowed us provide good customer service to our prospects and customers whilst freeing up our team to focus on project delivery.

Having used CSnotepad's services for some 5 years now, we would highly recommend them. They have always provided a very friendly, efficient and helpful service for our business.

CSnotepad are professional yet friendly and helpful. They have helped me in a variety of ways which you wouldn't get with another service. I have no reservations in recommending them.

A very professional service that I've been using for several years and thoroughly recommend.

Once you have setup your account and selected the plan that is best for you
we will email you confirmation that your address service is live (usually the same day).

From then on any letters, packets and parcels which are delivered addressed to you
at our secure UK postal address will be identified by your registered name/s,
sorted into your mailbox and then (based on your pre-agreed instructions) mail
will be opened scanned and emailed to you or we will physically
forward your post, by Royal Mail or private courier, anywhere in the world.

Whether you would like your post forwarded on, scanned and emailed to you or stored for collection at a later date, the cost of setting up your secure UK mailing address is exactly the same.

Secure UK office address
• Monthly in advance – £24.99
• Annually in advance – £210 (equivalent to just £17.50 a month)

All prices are subject to VAT at 20%

Security Deposit
As part of your office address service we will hold a fully-refundable £30 security deposit on account. When you stop your service with us, your security deposit will be automatically refunded back to you.

Photographic proof of identity is required for each named person on the account.
– please note that if the address is to be used in relation to a registered company then we will also require photographic proof of identity for any persons of significant control.

Acceptable proof of identity:
   • Passport
   • Driving Licence (with photocard)
   • National Identity Card
   • HM Forces Identity Card
   • A current student card
   • Employment identification card
   • Disabled drivers blue pass

Proof of address:
In order to comply with HMRC's anti-money laundering regulations we are required to hold proof of address for each named person on the account, including any persons of significant control (PSC's), irrespective of how your mail is handled.

Please note that we are unable to accept credit card statements or mobile phone statements/bills as proof of address.

How much does the service cost?

£24.99 a month if you pay monthly or £210 for the year (equivalent to just £17.50 a month) if you pay annually in advance.

Do you have any offices in other locations?

No, we only provide a virtual office address service from our head office, which is based in Brighton.

What's the minimum time I can have the address for?

The minimum contract term is 3 months.

Can I list your address with search engines like Google & Bing?

Yes you can, our office address is a real UK street address recognised by Google, Bing etc.

Can I use your address for my business banking?

Yes you can.

Can I change how I want to receive my post?

Yes you can change how you have your post forwarded on to you at any time.

What ID do you need from me to set the service up?

Please look at our 'ID verification' section above for full details.

Why do you charge a security deposit?

If for any reason you stop your service or stop paying for your service but have post remaining at the office, we must pay to have it securely destroyed at a cost of £30, therefore we hold a security deposit for this amount on your account whilst it remains active. When you stop your service with us your deposit is refunded in full.

How long have you been in business?

CSnotepad has been providing telephone answering and virtual address services to customers since 2007.

How will my business name and the address appear on my post?

Your Company Name Ltd
      Gemini House (the use of 'Gemini House' is optional)
      136-140 Old Shoreham Road
      Brighton
      BN3 7BD

Can you notify me when post arrives?

Yes we can, you simply need to let us know that you'd like us to do this when you sign up for the address service.

Are there any items that I can't have sent to the address?

Apart from the obvious, we also ask that no large parcels are delivered without prior notice. We typically define large parcels as anything over 50cm (H) x 50cm (W) x 50cm (D).

Can I use the address if I'm not a Ltd Company?

Yes you can, we also accept individuals, sole traders, charities, religions and political parties.

Do I have to be based in the UK?

No you don't, but if we deem your account to be high risk then as part of our HMRC anti-money laundering checks, we reserve the right not to approve a customers' address service and instead issue them with a full refund.

Can you forward post abroad?

Yes we can.

What happens if a customer turns up at the address?

We will politely let them know that you aren't in the office today, take a note of their contact details and notify you that they popped in.

How many different names can I receive post for?

All our business packages allow up to three names per account.

What if I need to register more than three names on the account?

You can purchase additional mailing names at £4 each per month.

How long does it take to setup my account?

You will receive an official welcome email once we have received your payment and completed the setup of your service. Complete setup of your service can take from 4-8 working hours. If you would like an update you can contact your CSnotepad team on info@csnotepad.co.uk.

Can I use your address straight away?

Yes, once you have signed up you can use our address immediately, however we will not be able to release any post until we have received your ID and proof of address documents, along with payment for your service.

Where is the registered office address?

Gemini House
136-140 Old Shoreham Road
Brighton
BN3 7BD

Is your address a real physical address or just a PO Box?

Our address is a genuine UK office address, not a PO Box.

Do you accept parcels?

Yes we accept small parcels.

Do you accept recorded delivery or signed for items?

Yes we will happily sign for your post.

If I go away can you hold my post?

Yes, just let us know that you are going away and we will store your post for you until you return.

Can I use the address as my registered office address?

Yes you can use your virtual address as your registered office address with Companies House at no additional cost.

Can you forward post just within the UK?

No, we can forward your post on to you anywhere in the world.

How frequently do you forward post?

Post is forwarded daily as standard, however it can be grouped and sent weekly or even monthly if needed.

Is it safe to scan and email my post?

Yes, all email attachments are securely encrypted and require a dedicated password that's unique to you in order to open them.

Want to see if CSnotepad is right for you? Click on the button below and one of our expert team will be in touch!

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