The pandemic has pushed us to find new ways of working. The consideration now – are our new methods of working worth holding on to? Are they better for business, for employees, and for the client?
As Sir Geoffrey Vos, master of the rolls outlined in his recent speech covered by The Law Society Gazette, the legal system has had to find new methods to continue to fulfil its duties. Many judges and lawyers have been ‘quickly converted to the benefits of remote hearings’ during the pandemic, Vos said, but ‘fewer are keen to change the underlying process of taking evidence and hearing legal arguments’ in person. Before we return to old habits of working, we need to question why? Putting processes online and remote working may boost appeal to under-represented groups, and broaden the pool for filling future role vacancies, as Vos adds, ‘I can see women lawyers and lawyers from all communities being more attracted to the flexibility of online judicial working.’
The long-term implementation of online home working requires a new approach if we’re to maintain professionalism and efficiency.
During the depths of the pandemic, your clients were likely understanding of calling personal mobile or home landline numbers, reaching non-business voicemails, redialling a number rather than being transferred, and letting slide the barking dog and crying child! But if you’re looking for a long-term solution to common home working drawbacks, a Telephone Answering Service such as ours at CSnotepad can support home workers, wherever they’re based.
Think of us like your very own central receptionist, answering, handling and directing your incoming calls professionally, efficiently and reliably.
THE BENEFITS
Privacy to home workers – no need to give out personal mobile or landline numbers.
Multiple lines available – every call gets answered, even during lunch breaks, sickness and holidays.
You and your team are free from unnecessary distraction – only the calls that need to reach you, reach you. We’ll ensure that every call reaches the person best to deal with it.
We can make simple outbound calls on your behalf – any calls you’re concerned about making from a home setting can be handled by our Customer Service Agents.
Produce a professional and efficient customer service image without exception – your callers will never know they haven’t reached your business directly.
You can continue to benefit from home working with confidence. To find out more visit our website.
