Fully Managed Live Chat Service

Generate more leads and close sales faster with live chat for your business.

trustpilor
google reviews@2x

Grow Revenue

UK office based

Accelarate sales

Mobile friendly

Improve support

Easy to install

Greet your website's visitors and engage them in conversation. Then convert that into a lead.

Live Web Chat has been designed to give visitors to your website real time support, exactly when they need it, drastically reducing lost opportunities due to lack of assistance, advice or direction, whilst increasing sales.

Sadly on average only 2% of visitors to your website will convert to paying customers… while the other 98% leave because of confusion, uncertainty or lack of assistance.

Generate more leads and close sales faster with Live Web Chat… if you’d like a little extra support at those key moments to ensure that you never miss a chat, then our professional staff are on hand to look after your website visitors whenever you can’t, answering questions, providing navigation, securing sales and securing visitors details so you know who’s visited your site and how to get back in touch.

Combine this with our web chat software that’s branded to your business and you have a winning combination to improve customer services and generate more enquiries.

Chat. Engage. Convert.

Flexible options

Choose how you would like to manage your chats

JOINT CHAT

Answer your own chats when you're available, let us when you aren't

Everything you and your team need to chat and engage with your customers online

FULLY MANAGED

We take care of everything for you

A dedicated team available at those key moments to look after your website visitors, answer questions, provide navigation and secure sales

PREMIUM CHAT

Extra features, logo free widget, order tracking & assistance

Live chat that's tailored to your specific needs, and designed to work in perfect harmony with your website

Turn website visits into sales.

Start your free 21 day trial now!

Experience our full service completely free for 21 days.

To us, free means exactly that; no hidden costs, no set-up fees, no admin charges and absolutely no ongoing commitment.

You’ve got nothing to lose.

What Our Customers Say

Tyler Jordan

5/5
I’ve been with CS for years and never had a bad experience. Their customer service is perfect for my needs and I’m not sure I could have the business I do today without them. During these recent months, they have clearly adapted quickly to the changing needs and maintained the good level of service they’ve always provided. In a world of so much uncertainty, it’s been great to have that constant to rely on. I do and have recommended CS to others as they’ve earned my trust and proven themselves to be a reliable company; I hope to grow my business further and I know CS will be able to support me doing that.

Lorna Clark

5/5
I’ve only been using CSnotepad for about 5 months, but I can see the relationship lasting a long time. They are totally professional and as a system, it just works. My clients are happy to be speaking to a person and not a machine, the emails are clear, concise and I actually use them on my database to document timelines for each client. Emergency calls are patched through to my mobile for continuity of service and I’ve recommended them to everyone who has spoken to me about problems with calls. Highly recommended.

Adam

5/5
I have been using CSnotepad for years and their service is fantastic. No calls get missed and everyone is always extremely polite and professional. I would highly recommend CSnotepad to anyone needing a virtual assistant.

Carole Fookes

5/5
I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.

James Costello

5/5
Delivered on exactly what they said they would, flexible subscription options & found the manager there a pleasant guy to deal with. Perfect for small to mid companies who are growing, or need that in house presence when away from the office. I even had a couple of compliments from my customers saying how impressed they were with the service & how we should run a call centre!

Ian Mitchell

5/5
They truly offer a professional service. The staff is super friendly and highly trained. I never had one problem with their service. Just all around a great company. The prices are also great. We shopped around and in terms of value and service nobody comes close. No hesitation recommending them. Thanks again.

Lisa Reynolds

5/5
I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.

Thomas

5/5
I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.

Charlie Burnard

5/5
We have been using CSnotepad for the past 2 years. They are absolutely amazing, extremely polite and always give a professional service. They have helped us while on holidays and unable to take calls and dealing with new customers. Particularly Ben Cassan and Warren Frances have always gone above and beyond with any questions we have had and any issues we needed amending such as changes to personal numbers and our stuff. The money we have managed to saved by not having to pay someone to man our office for incoming calls has been a god send. We can not recommended them enough!!

Anwar

5/5
I have been using CSnotepad for over 4 years and can’t recommend them enough. There customer service is great, have proven to be super flexible to adapt to changes with my requirements and super friendly. Before using CSnotepad I had experience of their larger competitors but due to their size I always felt like I was dealign with a call centre and therefore so would my clients as they couldn’t give the the same local personal touch these guys can give. 10/10 and thoroughly recommend to others.

Sharon Beds

5/5
Fantastic at taking calls and representing my business. Have been using for 3 years and I couldn’t do without their professionalism. They have also been understanding during the pandemic and adjusted pricing to match the tough times we have been going through. Nice people.

Adam Francis

5/5
I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!

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