It seems that we can do pretty much everything online these days without leaving the comfort of our homes or picking up the phone – signing up for a telephone answering service is no exception – unless you’re thinking of using CSnotepad for your telephone answering that is!
We’re proud that we don’t offer an online set-up, we pride ourselves on a personal tailored service, it’s important to us that we get to know you and your business, and that you get to know us too…you can’t achieve that with an online form!
We don’t expect your needs to fit into a generic template:
Unlike a telephone answering service that only offers an online set-up, we never expect the needs of your business to fit into a generic template, we recognise that your needs are specific to you and your industry. We assign each of our customers an account manager who will work through the set-up and script with you. We begin by understanding where you feel you could benefit from a little extra help and support, and we’ll then shape a service that really meets your needs, we couldn’t achieve that from just an online set-up!
We never want to sound like a call centre, we want to sound like members of your own team:
Having someone that understands the needs of your business is crucial if we’re going to offer you a telephone answering service that functions as though part of your own in-house team. Unlike the sparse and basic details available from an online set-up, our Customer Service Advisors will be equipped with a solid knowledge of your products and services. One of our account managers will work with you to create the right first impression for your callers, with a tailored script that represents your business and your customer service model.
We know who you are, and you know who we are too:
We don’t hide behind the anonymity of an online set-up. Setting up your account over the phone means that you’ll be talking directly to your account manager. You’ll know them by name, and they’ll know just who you are and get to know your business well. Should you have any queries with your service, or like to make any tweaks, you’ll know who to contact.
When choosing your telephone answering provider, consider how your account will be set up. A fast and easy online set-up may seem like the perfect stress-free way to get started, but is it right for your business? Make sure you get clear answers to your questions before signing up with any telephone answering provider – how easy is it to actually get hold of someone?? Choosing the wrong provider isn’t just stressful and expensive, but could be damaging for the customer service reputation you’ve worked so hard to build.
Unlike an online set-up, we’re not anonymous, and we’ll never expect you to contact us by email only. You are always welcome to pick up the phone and talk to one of our friendly team who are always available to help.
A tailored personal service makes us proud of the way we do things – we hope you’ll think so too!
Find out more or set-up your telephone answering service with us today by talking to a member of our friendly team – 01273 741400