Customer Service 01273 741400

Apple’s Deliberate Battery Slow Down – Compensation Finally Reaches Customers

apple compensation

Apple’s Deliberate Battery Slow Down – Compensation Finally Reaches Customers

Compensation payments started going out to affected customers in December from Apple, as they look to put to bed the saga which went to court way back in 2017.

The story started back in 2017

Developers proved what many customers had long suspected, certain iOS 10 updates reduced the performance of older models, in a believed bid to force users to upgrade their phone early. However, Apple later tried to assure users that rather than any underhand motive, the deliberate slowdown of older models was purely to stop phones from shutting down once the battery degrades. Unconvinced, many class action lawsuits were made.

Although Apple still disputes any wrongdoing, they agreed to a $500m settlement in 2020 to avoid escalating court costs. However, continued obstacles meant no payments had been received until last month, each receiving around $92.

What about UK affected users?

It’s just US users that are being compensated, however Apple is currently facing a similar lawsuit in the UK for £1.6bn in compensation after losing its attempt to block the lawsuit in November.

2024 looks busy for the legal sector…

If you need more support, and to free up more time for your skilled team, consider outsourcing your incoming calls to a Virtual Receptionist with extensive experience within your field. We have a team of friendly and professional Customer Service Advisors, ready to act as though members of your own in-house team. We can answer general enquiries, take messages, book appointments and direct calls to the right person, department or branch. Whether working independently, as a small firm or larger organisation, we can tailor our services to meet your 2024 needs.

Find out more about our services here

For more information on Apple’s Battery Saga – read this article

Related Posts

Want to see if CSnotepad is right for you?

Click on the button and one of our expert team will be in touch!

Find out if CSnotepad is right for your business...

Fill in your details and one of our friendly team will get in touch to see how we can help.

By clicking Get in touch you hereby agree to your details being held by Call Solution Ltd (trading as CSnotepad) for the purposes of contacting you via email and/or telephone regarding the services it provides.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.