Personalised Business Telephone Answering Services

Dedicated Account Manager
Professional Team of Experts
Brighton-Based Service
No Setup Fees
No Charge for Cold Calls

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About CSnotepad
Our Services
How it Works
Why we're better than the Competition

We offer telephone call answering services designed by customers for customers. We are experts in affordable inbound and outbound call handling and professional virtual receptionist solutions. Our virtual receptionist solutions offer businesses, regardless of their size, an alternative way of handling their telephone calls and unlike the majority of our competitors we charge per call not per minute so you are not caught out with large unexpected bills.

We demonstrate the difference a team of enthusiastic and motivated staff can make to customer satisfaction and ultimately retention. We are not a call centre and so our customers are not simply numbers. We instead are a series of small teams each dedicated to a limited number of customers. As a result, each of our customers and their callers receive an outstanding personal service. Our customers also have their own account manager who is on hand to discuss and address their virtual receptionist needs whenever they want.

Telephone Answering / Virtual Receptionist

Virtual receptionist services are an effective alternative to managing your calls.

Call Patching

Our Call Patching service allows you to have calls forwarded.

Virtual Address

Use a virtual address and take advantage of mail forwarding.

Virtual Phone Number

03 numbers, 0800 numbers, 0207 and 0208 London numbers etc.

What are your hours of service?
A. Our core hours are Monday to Friday 8.30am - 6.30pm and Saturday 9am - 5pm. Our extended hours are 24/7.

How do you answer my telephone calls?
A. We answer them exactly as a personal assistant would. We answer a telephone call for you with your company name and a greeting according to your preference.

How do I divert my telephone calls to you?
A. You can divert your calls to us simply by activating call diversion from the keypad on your telephone. We will go through this with you step by step.

Can I divert my landline and my mobile to you?
A. Yes, you can divert any type of line to us or both at the same time.

Every company aspires to be 'the best', but don't just take our word for it - we want to prove it to you. We've put together packages that give you the high quality service you want without the strings attached. Below are 10 reasons why our service is a cut above the rest:

Consistently over 99% of calls answered within 5 seconds
No long contracts
Fixed charges per call, not per minute
No charge for sales cold calls or wrong numbers
No set up fees
Same day setup

CSnotepad offers flexible and cost effective virtual receptionist solutions that provide businesses, no matter their size, with an alternative way of handling their telephone calls.

Our virtual receptionists are professional and skilled call handling agents who answer inbound telephone calls in your business name as an overflow or outsourced service. Our virtual receptionists can offer far more than just a message taking service as they can provide a range of virtual receptionist services such as call patching, appointment booking, order taking, etc...

Using a virtual receptionist can save your business time and money. With no training, breaks or holidays needed, your business can gain 68 hours of call handling cover per week, allowing for multiple inbound calls and a range of call handing skills at a fraction of the cost involved when employing full time receptionists.

At CSnotepad our professional telephone answering services are tailored specifically to our clients' needs. Whether your business is large or small, we provide you with an alternative, more efficient way of handling your telephone calls.

Why not let our friendly, professional virtual receptionists provide you with:

an excellent and consistent level of customer service.
a flexible call answering service that isn't confined to the 9-5 window.
last minute cover should one of your team be unavailable.
a service specifically designed for your business model.
more time to attend to other vital activities.

Virtual Receptionist Services

At CSnotepad we know that every business is unique and so we do not believe in a one size fits all call handling service. Instead, we offer our clients a flexible service that can be tailored specifically to their individual needs. Whether your business is large or small we can work within your budget to provide a friendly and professional virtual receptionist service to ensure that your customer satisfaction remains at a consistently high level, leaving you with more time to focus on other things.

Our Staff

We demonstrate the huge difference enthusiastic and professional staff can make to customer satisfaction and ultimately retention.

Unlike call centres, we do not view our clients as a number, instead we focus on meeting each individual's expectations by providing them with a small group of agents who are dedicated to answering their calls. This guarantees that each of our clients and their callers receive a consistently high level of customer service. Our clients also have their own personal account manager who is on hand to ensure that their call handling service is tailored to their business needs.

Saving you money

Running a business can be expensive as it is; between staff wages and buying the latest technology, hiring a receptionist to take those important sales calls can really add a hefty expenditure onto that sum. At CSnotepad we provide your company with a telephone answering service which costs a fraction of employing a receptionist yourself.

Furthermore, unlike other telephone answering services we charge our clients on a pay per call basis rather than pay per minute which ensures that you are never caught out with a large, unexpected bill.

Contact

For more information on how CSnotepad can help grow your business, call us on 01273 741 400.

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Call now to find out more 01273 741 400. CSnotepad is a trading division of Call Solution Ltd Registered in England 6107188.