Telephone Answering Prices

The Right plan at the right price

Industry-leading telephone answering & live chat service

Select The Plan That Works For You

Brilliant receptionists, fair pricing & no long contracts.

Entry

£45

per month

includes:

No set up fees

30 minutes included
free every month

Free 01, 02, 03 or
08 telephone number

Personalised out of hours voicemail

Standard

FREE LIVE CHAT
INC

£96

per month

includes:

No set up fees

100 minutes included
free every month

Includes FREE live chat service

Includes FREE Virtual office address

Intermediate

FREE LIVE CHAT
INC

£170

per month

includes:

No set up fees

200 minutes included
free every month

Includes FREE live chat service

Includes even more
bolt-on services for FREE

Advanced

FREE LIVE CHAT
INC

£310

per month

includes:

No set up fees

400 minutes included
free every month

Includes FREE live chat service

Includes every
bolt-on service for FREE

Services

Entry

E

Standard

S

Intermediate

I

Advanced

A

Free setup

Free 01, 02, 03 or
08 telephone number

Personalised out of hours voicemail

Message quality guarantee

Call patching/forwarding*

Ad-hoc outbound calls

Upgrade or downgrade your call plan each month

24/7 telephone answering

Virtual office address (Brighton)

VIP caller recognition

Daily report summary

Live Chat (inc software)

Advanced call handling

Personalised on-hold recording **

Carry over unused
minutes ***

Included free minutes ****

100

200

400

*Does not include patched/forwarded call minutes.

**Customers must provide us with a recording of the on-hold music/message they require in the correct format.

***Up to a maximum of 10% of your call plan can be carried over to the following month.

****Included free minutes can be used for both telephone answering and live chat services.

Frequently Asked Questions

Why should I choose CSnotepad?

Because we provide a fantastic service at a great price, always putting our customers’ first and constantly looking for ways to improve.

Why do companies use a telephone answering service?

Some companies want to appear bigger, others want to sound more professional, but for most it’s because they know customers’ won’t leave a message, and so every time they miss a call they’re either irritating an existing customer or losing out on new business.

Can I trial the service?

Your service comes with a 30 day trial period, so that you can make sure it’s right for you.

Do you offer a free trial?

No, we don’t offer a free trial of our Telephone Answering service.

How long does it take to set the service up?

Providing there are no unexpected delays we will have your account setup within 48 hours. If you require order taking or support ticket logging we will aim to have your account setup within 72 hours.

How do I set the service up?

You can set your service up online or over the phone, whichever you prefer.

How do you know what to say on a call?

Your scriptwriter will discuss this with you when setting your service up, and your team will then undergo specific training on your account so that to your customers’ we sound just like one of your in-house team.

Do you provide me with a number?

Yes… it’s usually hidden behind your existing telephone number, but if you want a customer facing number then we can provide you with any 01/02/08 or 07 number you’d like.

Do I have to change my telephone number?

No. Not unless you want to.

How do I divert my calls to you?

Your scriptwriter will talk you through all of the different options available and make sure that you know exactly how to divert your calls.

Do you record calls?

Not automatically since GDPR, but we can record all of your calls if you’d like us to.

Do you offer a 24/7 service?

Yes we do… and at no extra cost.

How do I pay for the service?

You pay for your call plan monthly in advance and any calls over your plan monthly in arrears. Payment can be made via debit or credit card, Direct Debit or Bank Transfer.

Am I tied in to a contract?

During the first 30 days you can stop your service at any time. After your first 30 days it’s just 2 months notice to stop your service.

How do I cancel the service?

Just give us a call or send us an email… it’s that easy.

Is there a discount for committing to a yearly service?

Yes. You automatically get 2 months free when you upgrade to our yearly service, which works out to almost an 18% discount.

Do you offer any discounts for charities?

Yes, if you’re a UK registered charity you’ll automatically get 10% off the cost of your service with us.

How much am I charged for calls over my plan allowance?

Each of our call plans comes with minutes included. The larger the call plan the larger the number of inclusive minutes. If you exceed your inclusive minutes in the month then you will be charged our PAYG rate of £1.02 a minute.

Want To See If Csnotepad Is Right For You?

Talk to an account manager today about how we can help support and grow your business.

What Our Customers Say

Annalese Ferrari

★★★★★ 5/5

The customer service is excellent and the staff are extremely well trained with accurate answering and message recording skills. Definitely a helping hand for any small business.

John Berry

★★★★★ 5/5

I have worked with CSnotepad for many years and have always found them to be attentive, competent and versatile with their call answering. What I get from them is a bespoke script, which many companies I contacted initially could not do. I can change it when I want so my callers are always updated accurately. An Invaluable service.

Adam Francis

★★★★★ 5/5

I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!

Adam

★★★★★ 5/5

I have been using CSnotepad for years and their service is fantastic. No calls get missed and everyone is always extremely polite and professional. I would highly recommend CSnotepad to anyone needing a virtual assistant.

Matthew Woodall

★★★★★ 5/5

We have been using the services of CSnotepad now for a number of years. They are such a flexible company that provides a great time saving and cost effective service for our business.

Charlie Burnard

★★★★★ 5/5

We have been using CSnotepad for the past 2 years. They are absolutely amazing, extremely polite and always give a professional service. They have helped us while on holidays and unable to take calls and dealing with new customers. Particularly Ben Cassan and Warren Frances have always gone above and beyond with any questions we have had and any issues we needed amending such as changes to personal numbers and our stuff. The money we have managed to saved by not having to pay someone to man our office for incoming calls has been a god send. We can not recommended them enough!!

Stuart Gibson

★★★★★ 5/5

My company has used CSnotepad for over 5 years. They provide customer service that goes beyond just answering phone calls. CSnotepad have integrated with bespoke systems to become an integral part of our operations from initial order placement to aftercare support. I would not hesitate to recommend them to any e-commerce business looking to improve overall satisfaction for their customers.

Kim Hayes

★★★★★ 5/5

I have been using CSnotepad for a while now and my only concern is why I didn’t use them earlier. Having just had two weeks away on holiday they handled all the calls and emailed plus at my request sent text messages to my mobile so I always knew what was going. If you run a small business, you should give them a try.

Thomas

★★★★★ 5/5

I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.

Elvire

★★★★★ 5/5

CS is a real business partner. The quality of service is excellent. They were very helpful during the Covid-19 lock down.

Lisa Reynolds

★★★★★ 5/5

I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.

Tyler Jordan

★★★★★ 5/5

I’ve been with CS for years and never had a bad experience. Their customer service is perfect for my needs and I’m not sure I could have the business I do today without them. During these recent months, they have clearly adapted quickly to the changing needs and maintained the good level of service they’ve always provided. In a world of so much uncertainty, it’s been great to have that constant to rely on. I do and have recommended CS to others as they’ve earned my trust and proven themselves to be a reliable company; I hope to grow my business further and I know CS will be able to support me doing that.

The Right plan at the right price

Select The Plan That Works For You

Entry

£45

Standard

£96

Intermediate

£170

Advanced

£310

Services

Entry

E

Standard

S

Intermediate

I

Advanced

A

Frequently Asked Questions

Want To See If Csnotepad Is Right For You?

What Our Customers Say

Opening Hours
(Telephone answering 24/7)

Get In Touch

Quicklinks

Find out if CSnotepad is right for your business...

Fill in your details and one of our friendly team will get in touch to see how we can help.

The Right plan at the right price

Select The Plan That Works For You

Entry

£45

Standard

£96

Intermediate

£170

Advanced

£310

Services

Entry

E

Standard

S

Intermediate

I

Advanced

A

Frequently Asked Questions

Want To See If Csnotepad Is Right For You?

What Our Customers Say

Opening Hours(Telephone answering 24/7)

Get In Touch

Quicklinks

Find out if CSnotepad is right for your business...

Fill in your details and one of our friendly team will get in touch to see how we can help.

Opening Hours
(Telephone answering 24/7)