Telephone Answering Setup questions

Please complete the setup questions below to the best of your ability, and leave blank any that you are unsure of or that don’t apply.

If you have any questions whilst completing you setup questions then please contact us on 01273 741400 or chat to us now using the live chat feature below.

Complete Details On A Call

TICK HERE if you would like to complete your SETUP QUESTIONS over the phone with an account manager.

No Problem - One of our team will call you to complete the set up of your account.

Please press next to sign your Terms & Conditions

Company Name

Contact name

Hidden

Call Plan

Office Address

Please state whether the address is a physical office, a virtual address or your home address.

Main business telephone number

Mobile contact number

(for internal use in the event of a problem)

Email address (for callers)

Email address (for internal use)

Website

So that we can get an understanding of what you do and how best to assist your callers.

How you would like your telephone calls answered?

e.g “Good Morning, ABC. How may I help you?”

Your status when you are unavailable?

e.g. “I'm sorry Mr Smith is currently with a client. May I take your number and ask him to return your call?”

Email notification

Your team will send you an email after each call, what email address would you like it go to?

SMS notification

If you would like to receive SMS notification after each call, please let us know the mobile number/s you would you like it to go to?

Staff

As we will be part of your team, are there any other staff members it would be useful for us to know of?

Call patching - would you like your team of receptionists to put calls through to you or members of your team?

If yes, please provide the names and telephone numbers of the staff members you would like calls put through to.

Please provide a brief description of the business.

What are your office opening hours?

Please provide details of your office opening hours.

The cover you require?

Information you would like obtained from the caller.

Name, company name (if applicable), contact number and message/reason for calling, etc

Would you like us to advise callers that we are an answering service?

Any other FAQ to assist customers'?

Any other information we may find useful.

Name

This field is for validation purposes and should be left unchanged.