Customer Service 01273 741400

Why Use a Telephone Answering Service? Our Top 3 Reasons

boost reputation

Why Use a Telephone Answering Service? Our Top 3 Reasons

1. Boost your customer service reputation

2. Free up your time

3. Avoid the hassle of hiring additional staff

Go above and beyond for your customers (without any effort on your part!). Our telephone answering service ensures that each and every one of your calls is answered promptly by a friendly Customer Service Advisor who knows your business, your products, or your services. Your caller will never realise they haven’t reached your business directly, it’s what we pride ourselves on! Your caller won’t reach an engaged tone (we have multiple lines available to your business) and won’t reach a voicemail, ensuring they get the answers and support they deserve when they need it most. We can answer your calls outside of traditional business hours, even 24/7 should you need it, further boosting your customer service reputation and putting you a step ahead of your competitors.

The ringing phone can be an awful distraction during your day, but we all know how important each and every call can be, it could be your next big sale! Free yourself from the ringing phone by outsourcing your calls to us, safe in the knowledge that each call is being handled in just the way you choose, while you’re free to focus on the areas of your business that really warrant your time. You’re always in full control of when you divert your calls to us, and when you answer them in-house yourself, so when you want freedom from the ringing phone the power’s always in your hands!

There’s no need to hire more staff to answer your calls, just let us take on the role. There’s no guessing how many staff you might need, we have a small team on hand and multiple lines, so we can handle any increase in call volume, however unexpected. You don’t have to worry about covering the phone during staff lunch-breaks, sickness or holidays, that’s all on our watch! You don’t have any of the hassle of advertising, interviewing and training staff, just trust us when we say we already hire just the type of team member you’d look to hire yourself!

…not yet convinced that a Telephone Answering Service could be the solution you’ve been looking for? Call a member of our friendly team today to ask any further questions you might have on 01273 741400.

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