1. Reduce your expenditure
2. Have a safety net in place
3. Increased support as you grow
Staff don’t come cheap! There’s the obvious initial costs such as advertising your new role, training, office space and new equipment. Then ongoing costs such as maternity, sick days and holiday, national insurance, pension contributions, training…need we go on! The costs involved in starting and maintaining a team of staff can be eye-watering, and can put unnecessary strain on any business. Outsource your calls to a virtual receptionist service, and you can profit from sharing a team of professional and experienced customer service agents, without any of the nitty-gritty outgoings – that’s all on our watch! A reliable service without the financial burden of your own staff, what’s not to love! You’ll also benefit from the newest technology in call management, we’re always investing heavily back into our business to ensure we’re providing the very best service through cutting edge software and hardware updates.
We’re the perfect safety net for your business. If you’re feeling a little stretched due to staff sickness or holidays, you have a team here just ready and waiting to handle your incoming calls, and take some of the strain. You might have an increase in call volume – expected or unexpected – again we’re here to handle any incoming calls you can’t take, or don’t want to take. Perhaps you run a seasonal business with higher call volumes during certain months, or you’re planning a marketing campaign with the hope of a higher call volume. We can give you the extra pairs of hands you need – when you need them. You’re always in full control of when you divert to us, and when you handle your calls in-house. We can always be there to catch the calls you can’t, 24/7 should you need it.
As your business grows, you can feel confident that you’re working with a business that can adapt with you. We have a whole suite of services that could support you as your business moves forward, from order taking, payment processing, call patching, outbound calling, admin support, and live web chat for your website. Even our telephone answering service can adapt with you. Perhaps as a new start-up you just want us to answer your calls and take a message, but as your business develops and your client database grows, we can do so much more to help! We can deal with general enquiries, email brochures, deal with your distributors, chase up deliveries, divert calls to different members of your team, even act as a central receptionist for different branches!
…still not convinced? Our friendly team are ready to chat should you have any questions about whether a telephone answering service is right for you business – 01273 741400.