WhatsApp Enquiry Handling
Turn WhatsApp messages into enquiries, appointments and customers
Never leave another WhatsApp enquiry waiting
Customers use WhatsApp because they expect it to be quick. When a reply takes several hours, or arrives the following day, they may already have contacted another company.
Our UK-based receptionists respond in your company name, answer agreed questions and keep the conversation moving while the customer is still actively looking for help.
- Prompt replies during normal office hours
- Natural conversations handled by real people
- Questions answered using your approved information
- Enquiries qualified and passed directly to your team
A slow reply can be almost as costly as no reply at all
Most companies do eventually respond to their WhatsApp enquiries. The problem is what happens in the meantime. Customers rarely contact just one company, and the first helpful response often has the strongest chance of winning the enquiry.
Turn WhatsApp messages into proper conversations
We respond as part of your company, gather useful information and move each customer towards the next sensible step.
Respond promptly
Customers receive a professional response while their enquiry is still current rather than several hours later.
Answer common questions
We use your approved company information to answer questions about services, availability, coverage and processes.
Qualify new enquiries
We ask the right questions and gather the details your team needs before passing the conversation across.
Support bookings
We can collect appointment preferences, arrange callbacks or follow your existing booking process.
Pass enquiries to your team
Completed conversations and customer details are sent to the right person so they can continue the enquiry.
Follow your process
The service is configured around your wording, qualifying questions and instructions rather than using generic scripts.
How WhatsApp enquiry handling works
We configure everything around your company and agree exactly how different types of conversation should be handled.
We learn about your company
We discuss your services, customers and the kinds of WhatsApp enquiries you normally receive.
We agree the process
We build the questions, responses and escalation rules our receptionists should follow.
We respond to customers
Our team handles incoming WhatsApp conversations in your company name during normal office hours.
You receive the enquiry
The completed conversation and customer details are sent to your team for the appropriate follow-up.
Choose the right response for your customers
Both options help you respond more quickly. The main difference is whether you want a real person handling the conversation during office hours or instant AI replies at any time of day.
Human WhatsApp Enquiry Handling
Prompt, personal conversations handled by trained UK-based receptionists in your company name.
- ✓ Real people responding naturally
- ✓ Ideal for detailed or sensitive conversations
- ✓ Flexible responses within your instructions
- ✓ Part of your wider enquiry-handling service
AI WhatsApp Receptionist
Your AI receptionist responds immediately, day or night, using information and instructions approved by your company.
- ✓ Instant responses 24 hours a day
- ✓ Trained using your company information
- ✓ Answers questions and qualifies enquiries
- ✓ Ideal for evenings, weekends and busy periods
One service for more of your customer conversations
Human WhatsApp enquiry handling is provided through our general enquiry-handling plans, alongside services such as telephone answering and live web chat.
This gives you one flexible service rather than paying for several disconnected customer contact channels.
Find the right level of support
Review our current enquiry-handling plans, allowances and available service options.
- ✓ Flexible plans for different enquiry volumes
- ✓ UK-based reception team
- ✓ Service configured around your company
Particularly useful when customers expect quick answers
WhatsApp enquiry handling explained
Who responds to my WhatsApp customers?
How quickly will you respond?
Can you answer questions about my company?
Can you qualify new enquiries?
Is human WhatsApp handling available 24 hours a day?
What happens when a conversation is complete?
How much does the service cost?
Can I use human and AI WhatsApp handling together?
Give every WhatsApp enquiry a faster, more professional reply
Choose human enquiry handling for prompt, personal conversations during office hours, or explore our AI WhatsApp Receptionist for instant responses around the clock.