Category Archives: Helpful Tips


Help for Your Business While Staff are Furloughed

Tuesday, March 30th, 2021

business support here to give a helping hand

You might be running on a skeleton staff model, or no staff at all, but as normality starts to resume, and business starts to pick up, you can still manage your business successfully while using the safety-net of the furlough scheme. Trust us when we say you’re not alone in feeling pretty apprehensive about bringing staff out of the scheme, there’s no reason to risk it until you’re sure your business is financially stable enough to support them.

We’re here to offer a helping hand, a stepping stone.

Outsource your incoming phone calls to a us. We’re a professional and friendly team based in Brighton, and pride ourselves on a personal service – your callers will never realise they haven’t reached you directly!

We answer every call with your own business greeting and handle each call in just the way you choose.

Using our telephone answering service gives you the time to focus on areas of your business that really need you at the moment, while not letting your customer service slide. We can take away the ringing phone and give you the head space to manage your business day-to-day.

Unpredictable times ahead? That’s fine…
You don’t need to guess ahead as to how many calls you might have, and how many staff members you might need. It doesn’t matter how unpredictable your call volume could be as your business starts to get back on its feet, we have a team ready and waiting.

Boost your customer service…
We have a whole team of customer service advisors, and multiple telephone lines, so we can handle several of your phone calls at once. Your callers won’t reach a voicemail or a frustrating engaged tone. You don’t need to worry about covering lunch-breaks, illness or holidays – that’s all on our watch. Just a reliable and seamless service ready for your callers.

…and, don’t think you’re stuck with us…if your business bounces back and you find yourself bringing back more of your team, you’re always in full control of when you divert your calls to us, and when you take them back in-house to handle yourself. Controlling your divert is really easy, and something we can talk you through. You might just want us there as a safety net for peaks in calls, or when your team is a little stretched – that’s fine, we’re happy to shape our service around your current needs, and adapt as things change.

For more information about how our telephone answering service can help you while your staff are furloughed, just give one of our friendly team a call today on 01273 741400 for a chat.

How to Work & Answer Your Phone at the Same Time – Telephone Answering Service from CSnotepad

Thursday, March 25th, 2021

telephone answering service

Don’t let your customers reach your voicemail.

Most people will not leave a message, instead they’ll call one of your competitors, can you really risk that happening?

It’s clear that you really need to answer those all-important calls, it’s good for business and good for your customer service. BUT answering your phone when you’re with a client isn’t professional, it doesn’t make a very good impression.

Give each client, each appointment, each job 100% of your attention and still have your phone answered.

Never miss a call, never lose a potential sale, never see a customer turn to a competitor when they don’t reach you.

We offer a professional telephone answering service. Your callers will never know they haven’t reached your business directly.

We’ll answer each and every one of your calls with your own personalised business greeting. We’ll ask your callers all the questions you choose, collecting any information and contact details you need. We can take a message, book appointments, process orders, even take payments on your behalf.

Added bonuses –
We can answer your calls beyond standard business hours, you’re even able to offer out-of-hours support to your customers with our telephone answering support – 24/7 if you need it.

Your callers will always reach a professional and friendly advisor who knows your business, your products and your services. It’ll appear as though you have your very own receptionist, boosting your business image and offering great customer service.

You are always in control of when you’d like us to answer your incoming calls, and when you’d like to answer them yourself. It’s easy to set up your divert to us, and easy to take it off.

Give yourself the time and space to work without the ringing phone, safe in the knowledge that every valuable call is being answered for you.

Call one of our friendly team today to find out more on 01273 741400.

How Do I Get Rid of My Office but Not My Professional Business Image? Virtual Office Address from CSnotepad

Monday, January 25th, 2021

an solution to your business success

Are you looking to reduce your outgoings? Or perhaps you’ve found running your business from home far easier than you ever anticipated? Whatever your reason for contemplating getting rid of your physical office, we’re here to tell you that you can run your business from home without loosing your professional business image.

Get yourself a virtual office address with CSnotepad.

Opening and maintaining an office is one of the costliest moves a business makes. Has working from home showed you that it’s completely unnecessary, especially since most communication can now be done over the phone, email, Skype or Zoom? The rental of an office is expensive, rents, rates, cleaners, purchasing computers, desks, chairs, an internet connection, a phone line, as well as the cost of commuting… the list goes on. Working from home provides a financial solution, but not necessarily a professional one. It’s hard for clients and potential customers to take a business seriously if the mailing address is clearly a personal residential address. You also have to consider your privacy – do you really want to be handing out your home address to customers?

Don’t underestimate the need to maintain a professionalism image. Make sure your business still appears reputable by having a physical office location…but without any of the financial commitments of the office that goes with it!

Confused? Don’t be…we’re here to tell you all about a Virtual Office Address solution!

What is a virtual office address?
A virtual address offers you the use of a professional address within an office building or business centre.
You are not renting an office, simply renting the right to use our business centre address as your own. You can use this address for all your business correspondence and give it out to your suppliers and customers, add it to your business cards, add it to your website, it will literally appear that your business is located at our address – you can even register it with Companies House. You can collect your post at a time that suits you if you are local, alternatively if more convenient, we can forward any post onto your desired address. This means you don’t have to be a Brighton based business to benefit from our Virtual Office Address – you can be anywhere in the UK.

Be sure to read our upcoming short blog on why you should choose us for your Virtual Address!

For more information, have a look at our website: Virtual Address from CSnotepad

Is the Future for Your Business Homeworking? Increase Your Professional Edge with CSnotepad

Thursday, January 14th, 2021

working from home

It may have been stressful to begin with, but have you found that you and your team have really got in the swing of homeworking?

Many businesses are now weighing up whether they need to go back to the office full-time…or even at all!

One recurring reason that businesses reach out to us is to bridge the gap in professionalism between office working and homeworking.

During lock-down, your clients and potential customers will likely be understanding of less-then-professional standards like calling personal mobile or home landline numbers, reaching non-business voicemails, having to redial a number rather than being transferred, and letting slide the barking dog and crying child. But, what if you’re looking for a long-term solution to homeworking drawbacks? Find out more about Telephone Answering by CSnotepad…

Think of us like your very own central receptionist, answering, handling and directing your incoming calls professionally, efficiently and reliably.

THE BENEFITS:
Privacy to your home workers – no need to give out their personal mobile or landline numbers.

Divert your office phone number to us (it’s simple and we’ll talk you through it). Then your CSnotepad virtual receptionist team will simply answer each call with your business greeting, and patch the call through to the relevant member of your team on their mobile or home landline, but it wont be traceable by the caller, maintaining the privacy of your team.

Ensure that every call gets answered, even during lunch breaks, sickness and holidays.
We have multiple lines available so we can take more than one call at a time. There’s no long wait times or engaged tone for your callers. We can even offer you telephone answering beyond standard business hours – 24/7 if you need it!

Ensure that every call reaches the person in your team best to deal with it.
With only the calls that need to reach you, actually reaching you, you and your team are free from unnecessary distraction giving you the time and space to work on the areas of your business that really need your focus. You can even put in place a hierachy of numbers, so if we can’t reach the best person in your team to deal with a new sale enquiry for example, we’ll then try the next person on your list and so on…

Produce a professional and efficient customer service image for your business – without exception.
A telephone answering service from CSnotepad gives your business an impressive professional image, you’ll appear to have your very own receptionist in place, answering, directing and handling your calls. Your callers will never know that they haven’t reached your business directly – it’s what we pride ourselves on!

ADDITIONAL BONUS:
We can also make simple outbound calls on your behalf. So, if you have an important call that needs making, but you’re concerned about making that call from home, we’ll happily step in!

Home working? Professionalism SORTED!

For more information on our service and to find out whether it could be the perfect solution for your business and home workers, call one of our friendly team on 01273 741400.

New Year’s Resolution – Get Your Business in Shape with Help from CSnotepad

Thursday, January 7th, 2021

getting healthy

Does your business need some attention? Has the tough year of 2020 left it looking the worse for wear?

Give your business the time and attention it deserves. The months ahead are still unpredictable, so keeping your business in tip-top shape is pivotal to riding any future storms.

Start by outsourcing your phone calls to us. Sound unthinkable? It’s easier, cheaper and far more seamless than you might think – your callers will never know they haven’t reached your business directly – it’s what we pride ourselves on!

We’re a friendly team based in Bright & Hove. We never sound like a call centre, and each and every one of your calls is answered following your own personalised script of questions, using your own personalised business greeting, and always handled professionally and competently.

This one change can instantly provide you with the time and space to make a positive impact on your business in 2021. Outsource your phone calls to a telephone answering service and regain some control, free from the distraction of the ringing phone.

Using a telephone answering service like ours can really boost your customer service too. We have multiple lines so customers won’t be queueing to reach someone that can help them. There’s no break in your service for lunch breaks, holidays, or staff sickness. We can even offer you an extended service where your calls can be answered beyond standard business hours – even 24/7 if you need it!

You have full control over how and when we answer your calls. You can use us as overflow when you get busy, or have a limited team due to holidays or sickness. Or, you can confidently rely on us as your sole customer support, answering all of your calls reliably, promptly and politely with the level of professionalism that you’d expect from your own staff.

We can not only take a message and details for you to return a call at your convenience, but we can deal with enquiries, process your orders via your own online system, take payments, and even manage your diary. We can tailor a service that truly meets the individual needs of your business – just try us!

Get your business in shape for 2021 with support from CSnotepad. Chat to a member of our friendly team today on 01273 741400 about how we can give you a helping hand to meet your goals for 2021.

Hey CSnotepad Customers – It’s Not Too Late to Increase Your Plan & Take a Break Over the Festive Period

Saturday, December 19th, 2020

putting your feet up over christmas

As you’re already using our service, we don’t need to highlight to you the merits of using a virtual receptionist – but could you have us doing more this Christmas? Could we answer more calls, do more than just take a message, do more than just divert your calls to the appropriate team member, could we be more than just an overflow service?

These are all questions we’d like you to ask yourself, could utilising us more give you, and perhaps your team, a more stress-free and work-free Christmas?

We have a friendly and professional team of customer service agents waiting to handle your calls over the Christmas period – so you really don’t have to.

Chat to a member of our team today about increasing your call credits over Christmas to allow us to become your first point of contact for customers. Or talk to us about additional services that we can offer you on a short term basis to give you freedom from your business. We can deal with general enquiries, chase orders, deal with distributors, take orders and process payments. We can shape our services around the needs of your business over the Christmas period – it’s not too late to make some changes and really give yourself a break this Christmas.

Any changes can be quickly implemented – just give us a call or drop us an email!

It’s Not Too Late – Plan a Break Over Christmas While We Support Your Business

Wednesday, December 16th, 2020

relaxing gingerbread man

Every business owner deserves a holiday but planning a break now might feel unimaginable, after all, how can you risk the loss of sales and the lack of response to customer enquiries when the year has been so tough for businesses….so maybe you’re contemplating diverting calls to your mobile over the Christmas period? But hang on, then you may as well not be taking a break at all!

Take a break with the help of a virtual receptionist WITHOUT the financial worry of a monthly subscription.

At CSnotepad we can offer a great solution that’s cost effective and works around the needs of your business, offering you the flexibility for support when you need it, and only when you need it.

We can handle your incoming calls, deal with your enquiries, book in your appointments, take orders and even process payments. You can divert all your calls to us and let us step in as your full business support, or alternatively we can act as overflow, supporting your own in-house team that might be reduced over the holiday period. We can do as little or as much as you like, and we’ll send you a daily summary so you can keep a distant eye over things while you sip on your eggnog!

At CSnotepad we have the perfect solution for festive support – our flexible annual plans. Don’t be put off by the word “annual”, it simply means you have a year to use your call credits. Rather than paying a fee each month and in return receiving a call allowance, our Flexi Plans allow you to pay the 12 months in advance and have all the call allowance added to your account for you to use at any point throughout the year. No more call credits going to waste if they’re not used each month, no more paying for a service when you just don’t need it. We’ll be waiting in the wings anytime you need a little helping hand. Use your Flexi Plan over Christmas, over Easter, when your team is stretched due to staff illness, summer holidays or busy spells…we’re here to help!

It’s fast, easy and stree-free to set up!

Find out more about our Flexi-Plans and how they can offer you some well earned time off over the Christmas period – stress free! Call one of our friendly team on 01273 741400.

It’s Not Too Late to Get Some Christmas Support for Your Business – Let Us Become Your Festive Team

Monday, December 7th, 2020

need a helping hand christmas baubles

It’s ok to need a helping hand taking your Christmas sales…and there’s still time!

You might be experiencing an increase in telephone enquiries and telephone orders with Christmas sales. Great hey, but what if your call volume is completely unpredictable, how do you staff for that?! Covid may be seeing an increase in your online sales and telephone enquiries as people choose to shop online rather than in stores. Maximise this shift by ensuring your customer service is up to scratch and you’re ready and waiting with the right support in place….like telephone answering from CSnotepad!

Let us become your festive team of temporary employees, without any of the advertising, applying, interviewing and training! We’re here ready to jump straight into supporting your business, the set-up takes no time at all, it’s fast, it’s easy and it’s made to fit around your needs.

Let’s start supporting your business…
Don’t let your potential customers reach an engaged tone when trying to place an order or enquire about one of your products. Christmas buying is stressful, and your customers are looking for an easy and fast buying experience, otherwise they’ll simply turn to one of your competitors.

Have your calls answered by a small friendly and professional team at CSnotepad, we’re proud to say that they’re just the kind of employees you’d look to hire yourself. We can deal with your general enquiries, ensuring that your potential customers receive all the information they need to complete their purchase. We can even offer your customers the option of placing their order while they’re on the phone. But don’t worry, this doesn’t create additional work for you, we can take orders and process payments securely using your own online payment portal.

We’re available to answer your calls whenever you need us (and then take a back seat whenever you feel able to handle things in-house) you’re always in control of when you divert your calls to us, and when you don’t.

You don’t just have one line allocated to your business, we’re here and able to handle multiple incoming calls at the same time. Your callers wont be left waiting in a queue, they’ll reach one of your new extended CSnotepad team who’ll greet them with your own professional business greeting. Your callers will have no idea they haven’t reached your business directly.

Whether you expect 5 calls or 500 calls a day, we can help, giving you the confidence to know that your business wont miss out on Christmas sales. We can offer you support during business hours, extended hours, or even 24/7 if you need it.

Call CSnotepad today on 01273 741400 to discuss how we can help you over the Christmas period.

Suffering with Long Wait Times for Your Customers to Reach You? – Solution Number 2

Friday, November 20th, 2020

ducks in a line

In our last blog we outlined the challenges faced when reducing staff in-line with your reduction in sales – only to see that reducing staff has also lead to a reduction in the quality of your customer service – it’s a tricky balance. Our first solution was to take advantage of a Telephone Answering Service, this gives you the added support of staff there ‘virtually’ to aid your business when it’s busy, but gone when you’re more able to manage things in-house.

In this blog we’ll outline a second solution which is available to you…

Add Live Web Chat to your website

Offer your potential customers another easy, convenient and discreet method of reaching you. Live web chat allows your customers to ask questions about your products or services while they’re on your website in real time.

Offering great customer service is one of your most valuable advantages you can have over your competitors. Incorporating Live Web Chat onto your website is a powerful tool that reassures your customers, it demonstrates that you are present and approachable and able to respond to enquiries and complaints quickly. Don’t underestimate the importance of providing a good customer experience, even on your website, avoid hiding behind the anonymity of e-commerce, with Live Web Chat your business can still be personable. Live Web Chat can be another way of letting your customers know you’re there for them – whatever they might need, and take some of the strain from your telephone enquiry line.

We’ll supply you with the software that can be seamlessly incorporated into your website, and is functional across all devices – we can even supply the staff to respond. Be aware that anyone choosing to use live chat is looking for immediate assistance, a faster response time than even the telephone. We have the staff ready and waiting to assist your website visitors with their queries, just as we do the telephone!

Choose solution 1, choose solution 2, or put them together to ensure your customer service quality is foolproof!

For more information about our Live Web Chat service, have a look at our website here.

Suffering Long Wait Times for Your Customers to Reach You? – Solution Number 1 from CSnotepad

Monday, November 16th, 2020

people queuing on the phone

The tricky balance during the pandemic…have you reduced your staff inline with your reduced sales, but reducing staff has only lead to a reduction in the quality of your customer service? If you’re battling to keep on top of customer enquires, and your customers are having long wait times just to reach you on the phone, we have 2 great solutions!

Use one of the solutions to boost your customer service, use both to offer a bullet proof solution!

It’s during the tough times that you could really put things in place that streamline and strengthen your business model, and see you coming out flying against your competitors! Customer service matters, and it’s remembered. Treat your customers well now, and business loyalty will reward you in the future.

You don’t need to bring your staff out of furlough, or hire new staff when your enquiries and sales can be so unpredictable. Don’t put a further financial strain on yourself and your business, instead turn to us for support when you need it, and only when you need it.

Solution 1
If your customers are having to wait in a queue on the phone to reach you. Turn to a telephone answering service like ours at CSnotepad. Here’s why…

We have multiple lines, so multiple calls can be answered at the same time.

Our customer service advisors will be trained on your business, getting to know your products and your services. They’ll answer calls with your own personalised business greeting, and your callers will never know they haven’t reached your business directly.

We can do more than just answer the phone! We can deal with enquiries, process orders, take payments, chase up deliveries, deal with distributors, mail out product information, book in appointments…the choice is yours!

Due to our constant investment back into our service, we’re even able to offer a personal service to your customers by using our caller recognition software. This enables us to recognise your repeat callers, top customers and valued supplies, and offer them the same warmth of service you would.

We have multiple contingencies in place which means should external technology let you or us down, such as problems at a BT exchange hub, we have workarounds that enable you to stay available to your customers, when you’d otherwise find your business down!

You’re always in control of when you use us. Don’t be concerned about having a service that you wont always need. We can be waiting in the wings for whenever you have an unexpected peak in your calls, and customers are queuing. At other times when call volumes are more manageable you can take the calls back in house to manage yourself. You are always in control of your divert. Alternatively, a lot of businesses find that as their confidence in our service grows and grows with time, they choose to permanently divert their calls to us, freeing up their time to focus on the areas of their business that really warrant it.

To find out our second solution to boosting your customer service during the pandemic, be sure to read our next blog…

For more information on how a telephone answering service can support your business, give a friendly member of our team a call today on 01273 741400.

Recent Posts

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What is a Telephone Answering Service?

Help for Your Business While Staff are Furloughed

How to Work & Answer Your Phone at the Same Time – Telephone Answering Service from CSnotepad

Office Address for Rent! Perfect for Home Business Start-Ups

Telephone Answering Without a Monthly Contract – Flexible Plans without a Subscription from CSnotepad

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD