Category Archives: Helpful Tips


How to Block a Caller on an iPhone

Tuesday, October 19th, 2021

blocking a caller on an iphone

How to Block a Number on an iPhone – we’ll take you through it step by step

You’ll no longer be pestered by calls, text messages or FaceTime calls from a number you don’t want to!

1) Tap on the phone icon that’s usually found on your home screen, it’s the app you use to make calls (look for a white phone receiver icon  on a green background!)


2) Tap on the ‘Recents’ icon along the bottom of the screen, this should bring up a list of your recent calls made and received


3) Tap on the little blue ‘i’ icon on the right of the screen inline with the number you would like to block


4) Tap on ‘Block this caller’ found at the bottom of the screen in red type


5) You will then be asked if you are sure you want to block this caller – tap ‘Block this caller’


Success – this caller has now been added to your block list!


Just 1 Email to Block a Caller with Your CSnotepad Telephone Answering Service

If you use our telephone answering service and would like to block the calls we take from a particular number (perhaps it’s a cold caller, or a naissance caller that is repeatedly calling and costing you money!) then just drop us a quick email to: message@csnotepad.co.uk

We’ll add this caller to the block list we have in place for your business, and this number will no longer be patched through to you, you’ll no longer be notified of their calls, and most importantly you’ll no longer be charged for any calls we receive from this number. It couldn’t be simpler to manage the calls that you don’t want to receive, reduce the frustration, remove the distraction, and take away the cost of each call that could be using up your valuable call credits with us, or costing you each time they choose to reach out to you.

This is just one of the ways our telephone answering service can support your business, to find out more about our telephone answering service click here.

Starting Up as a Self-Employed Estate Agent? How to Get the Work-Life Balance

Thursday, September 30th, 2021

Estate Agency, Start Up

Are you considering becoming a self-employed estate agent? Becoming self-employed is an empowering step, it’s an opportunity to manage your own time, and strive for a better balance in life.

Being self-employed can allow you to work when you want and how you want, but it’s not without its challenges. Just because you’re working for yourself, doesn’t mean you need to be working by yourself!

It’s easier to juggle the things that matter and grow a stable income when you have support, but you don’t need to take on the financial and logistical burden of staff, instead consider using the services of a Virtual Receptionist. At CSnotepad we can answer your incoming calls as though your own in-house receptionist. We can take messages, deal with general enquiries, even book in appointments, handling each call in just the way you choose. Each call is answered with your own personalised business greeting, and the small team assigned to your calls will get to know you, your business, and even your clients. Your clients will get to know them too, but they’ll never realise they haven’t reached your business directly, it’s what we pride ourselves on.

2 big bonuses to having your calls answered:

Most callers wont leave a voicemail
Firstly, the property industry is extremely competitive, when starting out as a self-employed estate agent you’ll likely be heavily reliant on referrals. Don’t see potential clients turn to a competitor because they can’t reach you. When you are with a client or at an appointment, your callers don’t want to be reaching your voicemail. Have all your calls answered by a
friendly and professional virtual receptionist here at CSnotepad – boosting your customer service model, helping you grow a loyal customer base, and creating a well-established and professional business image.

Giving you the freedom you’ve been looking for
Secondly, without the distraction of the ringing phone, you can focus your time and energy on growing your estate agency business without interruption. We can answer your calls outside of standard business hours (further boosting your customer service reputation), and even 24/7 if you need it, truly creating the freedom you need to improve your work-life balance.

To find out a little more about how our service works, head over to our website, or talk to a friendly member of our team on 01273 741400.


What’s the Point of a Telephone Answering Service? Avoid the Dangers of Relying on Voicemail

Monday, September 6th, 2021

zen out, no frustrations with telephone answering support

We’ve all dealt with the frustration of the ringing phone taking over your day, spoiling your concentration, only to find that it’s a cold call, or a call that’s better dealt with with by someone else..

Your frustration at answering your phone may lead you to rely on your voicemail – don’t – most people wont leave a message and instead call one of your competitors.

Don’t rely on email. Not having a phone number for customers to call DOES NOT create a good impression. Customers want to know that they can reach you should they have any queries, they want instant answers not a tardy email to-and-fro! Not having a telephone contact number doesn’t give potential customers confidence in the validity and established nature of your business – yet again they’ll likely turn to one of your competitors.

So what IS the answer?!

Turn to a professional and reliable telephone answering service like ours at CSnotepad. You can focus on managing your business without the constant interruption of the ringing phone, but with the confidence that each call is being answered in just the way you choose, and always with your own professional business greeting. Every one of your calls is answered by a small team of our Customer Service Agents that are trained on your account, answering calls in a manner that suits your business and your customer service model – the caller will never know they haven’t reached a member of your own in house team. We’ll answer all your calls, but will only make you aware of callers that are genuinely enquiring about your products and services, no cold calls, no unrelated sales calls – no unnecessary interruptions.

We can also put in place a call patching service, whereby we direct your incoming calls to the best person in your team to deal with them. Think of us like your own receptionist, forwarding your sales calls to one member of your team, and your order enquiries to another – no unnecessary interruptions for you and your team members.

All of this PLUS a real boost to your customer service reputation. Fast, reliable and professional customer service support all day every day (no breaks for lunch, sickness or holidays!) even call support beyond standard business hours if you’d like it.

To find out more just visit our website, or chat to one of our friendly team today on 01273 741400.

What is the Point of a Telephone Answering Service?

Friday, July 9th, 2021

looking confused by telephone answering

(In short!) The point of a Telephone Answering Service is to provide you and your team with freedom from the ringing phone, while still ensuring each and every call is answered professionally and handled in just the way you choose.

Read on to find out how this simple sounding service can make a huge difference to your business…

Our Telephone Answering Service is the perfect solution to growing or starting a business. Both of these scenarios involve you splitting yourself in two, juggling more things than you can realistically handle, and often seeing the quality of your customer service suffer as a result.

Using a Telephone Answering Service gives you freedom from the ringing phone, providing you with the time and head-space to focus on the areas of your business that really need your time and attention. Crucially, you’ll know that each and every one of your valuable calls is still being answered promptly and professionally, boosting your customer service reputation.

Our telephone Answering Service is perfect for businesses looking to keep their workforce to a minimum and reduce all the logistical and financial obligations that come with hiring your own staff. When using a Telephone Answering Service like ours, you literally have a fully trained team waiting to support your business. There’s no advertising, interviewing, training, finding office space, buying computers, phones, paying national insurance, pension contributions…the list goes on! You don’t even have to worry about covering sickness, holiday and lunch breaks – that’s all on our watch! You just get to benefit from a seamless call answering service 7 days a week, 24/7 should you need it!

We understand that outsourcing your calls might seem a little daunting, but rest assured that your incoming calls will be answered by our professional and friendly team of Customer Service Advisors. Our team will be fully trained on your business, and your products or services, they’ll appear to your callers as though members of your own in-house team. We pride ourselves on not sounding like a call centre – your calls are always answered with your own personalised business greeting, and handled in just the way you choose. Our team will ask the questions you decide, and collect the caller information you need, we can even take orders, process payments, divert calls to other members of your team, and deal with general enquiries – it’s entirely up to you.

We’re already supporting hundreds of businesses across a vast range of fields. Chat to one of our friendly team members today about how we’re able to support you – 01273 741400.

Why Use a Telephone Answering Service? 3 MORE great reasons…

Monday, May 31st, 2021

why use a TA service - question mark

1. Reduce your expenditure

2. Have a safety net in place

3. Increased support as you grow

Staff don’t come cheap! There’s the obvious initial costs such as advertising your new role, training, office space and new equipment. Then ongoing costs such as maternity, sick days and holiday, national insurance, pension contributions, training…need we go on! The costs involved in starting and maintaining a team of staff can be eye-watering, and can put unnecessary strain on any business. Outsource your calls to a virtual receptionist service, and you can profit from sharing a team of professional and experienced customer service agents, without any of the nitty-gritty outgoings – that’s all on our watch! A reliable service without the financial burden of your own staff, what’s not to love! You’ll also benefit from the newest technology in call management, we’re always investing heavily back into our business to ensure we’re providing the very best service through cutting edge software and hardware updates.

We’re the perfect safety net for your business. If you’re feeling a little stretched due to staff sickness or holidays, you have a team here just ready and waiting to handle your incoming calls, and take some of the strain. You might have an increase in call volume – expected or unexpected – again we’re here to handle any incoming calls you can’t take, or don’t want to take. Perhaps you run a seasonal business with higher call volumes during certain months, or you’re planning a marketing campaign with the hope of a higher call volume. We can give you the extra pairs of hands you need – when you need them. You’re always in full control of when you divert to us, and when you handle your calls in-house. We can always be there to catch the calls you can’t, 24/7 should you need it.

As your business grows, you can feel confident that you’re working with a business that can adapt with you. We have a whole suite of services that could support you as your business moves forward, from order taking, payment processing, call patching, outbound calling, admin support, and live web chat for your website. Even our telephone answering service can adapt with you. Perhaps as a new start-up you just want us to answer your calls and take a message, but as your business develops and your client database grows, we can do so much more to help! We can deal with general enquiries, email brochures, deal with your distributors, chase up deliveries, divert calls to different members of your team, even act as a central receptionist for different branches!

…still not convinced? Our friendly team are ready to chat should you have any questions about whether a telephone answering service is right for you business – 01273 741400.

Why Use a Telephone Answering Service? Our Top 3 Reasons

Monday, May 10th, 2021

why use a telephone answering service - big question mark

1. Boost your customer service reputation

2. Free up your time

3. Avoid the hassle of hiring additional staff

Go above and beyond for your customers (without any effort on your part!). Our telephone answering service ensures that each and every one of your calls is answered promptly by a friendly Customer Service Advisor who knows your business, your products, or your services. Your caller will never realise they haven’t reached your business directly, it’s what we pride ourselves on! Your caller won’t reach an engaged tone (we have multiple lines available to your business) and won’t reach a voicemail, ensuring they get the answers and support they deserve when they need it most. We can answer your calls outside of traditional business hours, even 24/7 should you need it, further boosting your customer service reputation and putting you a step ahead of your competitors.

The ringing phone can be an awful distraction during your day, but we all know how important each and every call can be, it could be your next big sale! Free yourself from the ringing phone by outsourcing your calls to us, safe in the knowledge that each call is being handled in just the way you choose, while you’re free to focus on the areas of your business that really warrant your time. You’re always in full control of when you divert your calls to us, and when you answer them in-house yourself, so when you want freedom from the ringing phone the power’s always in your hands!

There’s no need to hire more staff to answer your calls, just let us take on the role. There’s no guessing how many staff you might need, we have a small team on hand and multiple lines, so we can handle any increase in call volume, however unexpected. You don’t have to worry about covering the phone during staff lunch-breaks, sickness or holidays, that’s all on our watch! You don’t have any of the hassle of advertising, interviewing and training staff, just trust us when we say we already hire just the type of team member you’d look to hire yourself!

…not yet convinced that a Telephone Answering Service could be the solution you’ve been looking for? Call a member of our friendly team today to ask any further questions you might have on 01273 741400.

CSnotepad Telephone Answering: How To Get More Customers

Friday, April 30th, 2021

getting more customers - crowd

Need to find more customers? You might think you need to increase your marketing budget, or better place your marketing efforts. You could turn to Google Ad words, LinkedIn advertising, Facebook advertising, you could send out emails to your database, you could use referral incentives…the list goes on. But what about the simple act of answering the phone? Have you got that bit nailed yet?

Sounds simple doesn’t it? But you’d be amazed how many businesses are falling at the final hurdle. It doesn’t matter how much time, money and energy you pour into marketing your business to new potential customers, if you’re not also putting the time and effort into responding to them when they do reach out to you.

‘Strike while the iron is hot’ is an old saying, but it couldn’t be truer when it comes to selling your product or services. If a new potential customer calls you, don’t let them reach your voicemail or an engaged tone, it doesn’t take a lot for buyer interest to turn cold.

Most callers WILL NOT leave a message and WILL call one of your competitors.

We live in an instant age, with instant access to information and businesses, with one-click ordering and next day delivery…don’t expect a potential customer to sit around and wait for you to return their call. Make sure your business is grabbing every opportunity to sell to each and every new enquiry.

The Solution:
Never miss a call, have multiple calls answered at the same time, even have calls answered outside of standard business hours – including evenings and weekends. It’s all possible when you turn to a Telephone Answering Service like ours at CSnotepad.

Our Telephone Answering Service ensures that each and every one of your calls is answered by our team of polite and friendly Customer Service Advisors. They’re trained on your business and get to know your products and services. Each call is answered with your own personalised business greeting, and each call is handled in just the way you choose. Our advisors will ask the questions you’d like, and gather the information you need. They can answer general enquiries, process orders, even take payments.

We can handle multiple calls at the same time, and there’s never any down-time in your service for lunch breaks, sickness or holidays, just a continuous seamless service which serves to boost your customer service reputation. Your callers will never know they haven’t reached your business directly – it’s what we pride ourselves on. We’ll ensure that any potential customers that reach you from your various marketing channels get the answers they need, and the service they deserve.

Get the basics right – get the phone answered to capitalise on your marketing efforts.

To find out more, head over to out website, or call a member of our team today for a chat.

Help for Your Business While Staff are Furloughed

Tuesday, March 30th, 2021

business support here to give a helping hand

You might be running on a skeleton staff model, or no staff at all, but as normality starts to resume, and business starts to pick up, you can still manage your business successfully while using the safety-net of the furlough scheme. Trust us when we say you’re not alone in feeling pretty apprehensive about bringing staff out of the scheme, there’s no reason to risk it until you’re sure your business is financially stable enough to support them.

We’re here to offer a helping hand, a stepping stone.

Outsource your incoming phone calls to a us. We’re a professional and friendly team based in Brighton, and pride ourselves on a personal service – your callers will never realise they haven’t reached you directly!

We answer every call with your own business greeting and handle each call in just the way you choose.

Using our telephone answering service gives you the time to focus on areas of your business that really need you at the moment, while not letting your customer service slide. We can take away the ringing phone and give you the head space to manage your business day-to-day.

Unpredictable times ahead? That’s fine…
You don’t need to guess ahead as to how many calls you might have, and how many staff members you might need. It doesn’t matter how unpredictable your call volume could be as your business starts to get back on its feet, we have a team ready and waiting.

Boost your customer service…
We have a whole team of customer service advisors, and multiple telephone lines, so we can handle several of your phone calls at once. Your callers won’t reach a voicemail or a frustrating engaged tone. You don’t need to worry about covering lunch-breaks, illness or holidays – that’s all on our watch. Just a reliable and seamless service ready for your callers.

…and, don’t think you’re stuck with us…if your business bounces back and you find yourself bringing back more of your team, you’re always in full control of when you divert your calls to us, and when you take them back in-house to handle yourself. Controlling your divert is really easy, and something we can talk you through. You might just want us there as a safety net for peaks in calls, or when your team is a little stretched – that’s fine, we’re happy to shape our service around your current needs, and adapt as things change.

For more information about how our telephone answering service can help you while your staff are furloughed, just give one of our friendly team a call today on 01273 741400 for a chat.

How to Work & Answer Your Phone at the Same Time – Telephone Answering Service from CSnotepad

Thursday, March 25th, 2021

telephone answering service

Don’t let your customers reach your voicemail.

Most people will not leave a message, instead they’ll call one of your competitors, can you really risk that happening?

It’s clear that you really need to answer those all-important calls, it’s good for business and good for your customer service. BUT answering your phone when you’re with a client isn’t professional, it doesn’t make a very good impression.

Give each client, each appointment, each job 100% of your attention and still have your phone answered.

Never miss a call, never lose a potential sale, never see a customer turn to a competitor when they don’t reach you.

We offer a professional telephone answering service. Your callers will never know they haven’t reached your business directly.

We’ll answer each and every one of your calls with your own personalised business greeting. We’ll ask your callers all the questions you choose, collecting any information and contact details you need. We can take a message, book appointments, process orders, even take payments on your behalf.

Added bonuses –
We can answer your calls beyond standard business hours, you’re even able to offer out-of-hours support to your customers with our telephone answering support – 24/7 if you need it.

Your callers will always reach a professional and friendly advisor who knows your business, your products and your services. It’ll appear as though you have your very own receptionist, boosting your business image and offering great customer service.

You are always in control of when you’d like us to answer your incoming calls, and when you’d like to answer them yourself. It’s easy to set up your divert to us, and easy to take it off.

Give yourself the time and space to work without the ringing phone, safe in the knowledge that every valuable call is being answered for you.

Call one of our friendly team today to find out more on 01273 741400.

How Do I Get Rid of My Office but Not My Professional Business Image? Virtual Office Address from CSnotepad

Monday, January 25th, 2021

an solution to your business success

Are you looking to reduce your outgoings? Or perhaps you’ve found running your business from home far easier than you ever anticipated? Whatever your reason for contemplating getting rid of your physical office, we’re here to tell you that you can run your business from home without loosing your professional business image.

Get yourself a virtual office address with CSnotepad.

Opening and maintaining an office is one of the costliest moves a business makes. Has working from home showed you that it’s completely unnecessary, especially since most communication can now be done over the phone, email, Skype or Zoom? The rental of an office is expensive, rents, rates, cleaners, purchasing computers, desks, chairs, an internet connection, a phone line, as well as the cost of commuting… the list goes on. Working from home provides a financial solution, but not necessarily a professional one. It’s hard for clients and potential customers to take a business seriously if the mailing address is clearly a personal residential address. You also have to consider your privacy – do you really want to be handing out your home address to customers?

Don’t underestimate the need to maintain a professionalism image. Make sure your business still appears reputable by having a physical office location…but without any of the financial commitments of the office that goes with it!

Confused? Don’t be…we’re here to tell you all about a Virtual Office Address solution!

What is a virtual office address?
A virtual address offers you the use of a professional address within an office building or business centre.
You are not renting an office, simply renting the right to use our business centre address as your own. You can use this address for all your business correspondence and give it out to your suppliers and customers, add it to your business cards, add it to your website, it will literally appear that your business is located at our address – you can even register it with Companies House. You can collect your post at a time that suits you if you are local, alternatively if more convenient, we can forward any post onto your desired address. This means you don’t have to be a Brighton based business to benefit from our Virtual Office Address – you can be anywhere in the UK.

Be sure to read our upcoming short blog on why you should choose us for your Virtual Address!

For more information, have a look at our website: Virtual Address from CSnotepad

Recent Posts

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How to Block a Caller on an iPhone

Starting Up as a Self-Employed Estate Agent? How to Get the Work-Life Balance

What’s the Point of a Telephone Answering Service? Avoid the Dangers of Relying on Voicemail

What’s the Point of a Telephone Answering Service? It’s a Reliable & Professional Safety Net for Your Business

What is the Point of a Telephone Answering Service?

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD