Category Archives: Helpful Tips


CSnotepad Telephone Answering Service: The 3 Point Plan for Combating Cold Calls

Monday, September 2nd, 2019

Detective, Searching, Man, Search, Magnifying

3 well known facts about cold calls –

1) Cold calls are frustrating
2) Cold calls are disruptive
3) Cold calls can be costly

3 lesser known facts about cold calls -

1) CSnotepad doesn’t disrupt you when a cold caller is trying to reach you
2) CSnotepad trains its staff to detect a cold call
3) CSnotepad doesn’t charge you for cold calls

Cold calls, sales calls, nuisance calls…call them what you will, we don’t believe it’s fair for you to waste your valuable subscription call credits on frustrating cold calls. We’ll never charge you when a cold caller dials your line, in fact you’ll be none-the-wiser as we wont even trouble you by putting it through to you. Problem solved? ….well not quite!

Our customer service advisors aren’t detectives – and you wouldn’t want them to be…
We spend a great amount of time and money training our customer service advisors to offer your callers the very best service. We can’t expect our advisors to be detectives, or try and catch your cold callers out. We’re in no doubt that your genuine callers wouldn’t take too kindly to being interrogated if we suspect them to be a cold caller, that could be very damaging to your customer service reputation. Worse still, if we believed a call to be a cold call and therefore didn’t put a call through to you, but it was later found to be a genuine caller – we doubt you’d be too happy with us! To avoid any frustration to you or your genuine callers, we have to keep our criteria for classifying a cold caller fast, simple and uniform across all of our customers.

Here’s how we classify a cold caller:
If a caller doesn’t ask for you or a member of your team by name, and instead asks for the person in charge of marketing, your website, stationery etc. we consider this a cold call.

We politely ask any cold caller to remove you from their marketing list and not to call again.

Here’s what we DO NOT classify as a cold caller:
If a caller asks for you by name, this is not classified as a cold call and we will treat this as a genuine caller and handle it as your script instructs.

3 things you can do to reduce cold calls -
1) If you find that cold calls are being put through to you by our customer service advisors, it is your responsibility to ask the cold caller to remove you from their marketing list and not to call again.

2) If you find that the same number keeps cold calling you and costing you valuable call credits, we can add this number to a blocked list so that it never reaches you again, just drop us an email with the details and we can immediately take action.

3) Let us know if you’d like us to call a cold-calling company on your behalf to request that they remove you from their marketing list – this simple outbound call will just be charged as one of your call credits and gets the job done quickly.

If you’re at all concerned that you may miss out on calls that could be mistaken as nuisance calls, then we’re happy to handle each call in line with your script without exception – just let a member of our team know.

If you have any concerns about cold calls, or would like to understand more about how cold calls are currently handled on your account, call today on 01273 741400.

Cheaply Launch Your Business from Home with the Help of Our Virtual Office Address

Monday, July 29th, 2019

pink piggy bank

Did you know your can cheaply and easily make an important step to boost the credibility of your new start-up? In this short blog we’ll talk you through why a virtual address can improve the appeal of your business to customers in a competitive market.

It’s likely that you’ll start your business from home, and there’s nothing wrong with that, it’s how so many businesses start, even Bill Hewlett and Dave Packard started HP from Packard’s garage! But starting a business from home and using your home address for all interactions with your customers isn’t wise. Did you know that having a virtual address is an easy and stress-free step to building validity for your business while you continue to run it from home?

Downfalls of using your residential address:
A residential address doesn’t give the best first impression to potential customers, it doesn’t matter how professional you and your business are, you can’t blame customers for feeling a little uneasy when they search your address on google maps and see you’re based from your front room!

How will a residential address look on your business cards? Perhaps you think it doesn’t matter, but imagine you are your target audience who are inundated with other businesses offering similar products or services.

A residential address does little to offer assurance that you’re well established, successful within your sector, professional and easily contactable if problems should arise. You should avoid giving your potential customers such an easily avoidable reason to look elsewhere.

Consider the possible implications for you and your family. You might experience a lack of privacy and feel uneasy giving out your home details; particularly as your database of contacts starts to grow.

Depending on the nature of your business, you may find it inconvenient receiving business supplies and deliveries to your home address.

A Virtual Address is your solution:
At CSnotepad we offer a virtual address service. We can provide you with our Brighton and Hove office address – this address will become your own to use as you wish, print it on your business cards, use it for your invoicing and even use it for all correspondence and deliveries.

You’re not renting an office from us, you’re simply renting the right to use our address as your own. Get the credibility you and your business deserve by having a Brighton and Hove business address, while benefiting from a valuable separation between work and home.

What about post?
We really mean it when we say “use our address as your own,” use it for your deliveries and mail. All post that arrives for your business can be forwarded onto your home address, collected at your convenience, or letters can even be scanned and emailed over to you for speed and ease – the choice is yours.

Talk to us today about having a virtual address and giving your new business the best start while still keeping your costs low! Call us on 01273 741400.

Phone Related Downtime Doesn’t Have to Harm Your Business – Be Prepared with CSnotepad

Tuesday, May 28th, 2019

damage to your business

Did you know that we invest heavily in contingencies that protect our customers from phone related downtime? Many of our contingencies protect against problems that aren’t our fault, where the source of the problem is something we have absolutely no control over, problems that other providers would likely wash their hands of!

We really want to go above and beyond to minimise the impact phone related down-time has on your business, so if the problem is with your phone number, even if it’s not supplied to you by us, we can provide you with a temporary alternative number until the problem is resolved. We’ve found this to be a very successful way of helping our customers to stay in touch with their potential customers, continue to benefit from paid advertising, and reducing any impact on their customer service reputation. We’d like to offer a little guidance of how to really make a temporary number work for you…

Start by updating the contact number on your website. Your website is just like a shop front and is one of the main ways potential customers will find you. Get straight on to updating your number so as not to send your customers down a dead-end when trying to phone you. You don’t want to be wasting any costly clicks you might be gaining from paid Google advertising. If you’re not able to update your website yourself, make sure you have the details of the person you need to call to get this important update implemented promptly.

Next, think about other places your phone number might appear that you have the ability to update yourself or by contacting others. Do you have any online advertising running? Familiarising yourself with how to access and update any accounts that promote your business is worth doing in advance of any problems.

Lastly, know the best and quickest way of informing your existing customers, contacts and suppliers that, should they need to contact you, you’re reachable on a different number temporarily. Make sure you have your mailing list up-to-date and easily accessible. Have to hand the log-in details for your social media sites, this could be a quick and easy way of notifying followers en mass.

We all hope that phone downtime doesn’t occur, but being prepared in case it does can help reduce any stress and disruption to your business. We really do hope you’ll take our short guide onboard, and notify other members in your team on how they can assist you and your business to implement some of the updates we’ve discussed.

Spring Clean Your Business – Turn to CSnotepad for Time Saving Business Support Services

Tuesday, February 26th, 2019

brush and mop

This beautiful weather has got us thinking about a good old spring clean, but fret not, you can put away the marigolds and the duster, we’re talking about a business spring clean!

There’s no better time to take an honest look at the way you run your business, and see if there’s potential opportunities for you to streamline, delegate and free up valuable time that can be better applied elsewhere.

When starting a business you really do have to be a jack-of-all-trades, juggling everything from answering the telephone to website management and data input. But as your business starts to grow, you need to re-evaluate your daily tasks.

Let CSnotepad help you with your business spring clean!

Let us answer your ringing phone, deal with your enquires and even take your orders. We have a friendly and professional team of customer service advisors in our Brighton office who’ll quickly become knowledgeable about your business, your products and your services – your callers will never know they haven’t reached you directly. Without the ringing phone, you’ll be able to focus on the areas of your business that really warrant your attention – free from distractions.

Did you know that we offer more than just telephone answering?

We offer a diary management service – booking appointments on your behalf through your own wed-based platform. We can arrange reminders, even make outbound calls for repeat appointments, cancellations or rescheduling. All the while you’re still able to view, update and amend your availability at any time.

We offer a admin support service – don’t drown in paperwork or continue to add to an admin filled to-do list. Make us your virtual secretary, no job is too large or too small, too repetitive or too peculiar! Get spring cleaning and send jobs our way – postal mail outs, data input, social media management, customer follow up calls, product inventories, document scanning…

Get your business in better shape with a spring clean, give your workload a good clear out, sending tasks our way that needn’t be done by you or your highly skilled team.

Talk to a member of our friendly team today about the ways we can support you and your business today on 01273 741400.

Give Your Business Start-Up the Best Start – A Virtual Office Address from CSnotepad

Tuesday, December 18th, 2018

envelope icon

Are you looking to start a new business in 2019? Every business has to start small, but are you concerned that basing your business from your home will lose you credibility in the eyes of your potential customers, and also see you lose ground against more established competitors? It’s crucial that your business makes the best impression right from the very start. BUT, this doesn’t mean you need to take huge steps before your business or your finances are ready, instead consider a virtual address offered by a virtual receptionist like CSnotepad…

Here are just some of the concerns you might have when starting your business from your home address:

  • Clients may use google maps and see that it is a residential address and question your credibility.
  • You feel a lack of privacy by giving out your home address to clients and suppliers.
  • You’re embarrassed using a residential address on your professional business cards.
  • You’d rather business deliveries from suppliers weren’t delivered to your home.

Renting an office doesn’t have to be your answer! Opening and maintaining an office is one of the costliest moves a new business can make and for many it’s completely unnecessary, especially since most communication can now be done over the phone and internet. However, to add a layer of professionalism, to make your business appear reputable, and to offer confidence to your customers it is beneficial to have a physical location.

The CSnotepad Solution:
We can provide you with a virtual address – the address will become your own. The address will (on paper!) place your business within our office building, you are not renting an office, simply renting the right to use the address as your own. You can use this address for all your business correspondence and give it out to your suppliers and customers, add it to your business cards, add it to your website, it will literally appear that your business is located at the virtual address we’ve given you. All post that arrives can either be forwarded onto your home address, or alternatively you can collect it at your convenience. Letters can even be scanned and emailed over to you for speed and ease, so you don’t even need to be Brighton based to make the most of our Brighton virtual office address!

A virtual office address provides a simple, affordable and business changing solution. Visit our website here or call us on 01273 741400 for more information on a virtual office address with CSnotepad.

How to Add a User to Your PayPal Account & Control Privileges

Monday, November 19th, 2018

setting up a new user image

If you’re thinking of using our order taking service, don’t be concerned about payment processing. We don’t act as a middle-man when it comes to payment, we work directly with your own payment portal such as PayPal so the money goes directly to you. There’s also no need to be concerned about safety, you can set us up as a user with restricted access – we’ll only be able to put money in, not take it out, and we wont be able to see sensitive information linked to your account.

Here’s how to make it all happen…

Add us as a new user on PayPal:

1) Log in to your PayPal account.

2) Click on your business profile and select ‘Profile & Settings’

3) Choose ‘My Settings’

4) Click ‘Get Started’ next to “Manage Users” ( please note – only the primary holder can access this, your additional users cannot add new users)

5) Click ‘Add Users’ (please note – you may be asked to enter your account or credit card number to verify your identity)

6) Enter the name of the user you’d like to add then create them a username and password

7) Click which account privileges you’d like your new user to have – click save.

Give the username and password that you created to us. These are the only details that we’ll need to sign into your PayPal account. We won’t be logging in as you, and rest assured that you’re still able to access your PayPal account even when we’re processing payments for you.

You can add up to 200 separate users, all with their own selection of user privileges in line with their role and responsibilities within your business. So adding us doesn’t compromise any existing users on your account or any users you might need to add in the future.

Here are examples of the privileges available to assign to users:

Edit your profile
View your account balance
Send payments
Make refunds
Withdraw funds
Cancel payments
Discuss the account with customer services

Your users can be given permission to access all of these privileges or none of them. Their access is fully manageable and can be adjusted at any time.

£50 Amazon Voucher for Referring a Friend

Sunday, September 30th, 2018

We always aim to keep things simple and honest, and our refer-a-friend is no different! There’s no hurdles to jump, no form to fill in, no chasing, debating or waiting. If someone you’ve referred signs up for a subscription with us, we’ll give you a £50 Amazon voucher as a thank you. It’ll be emailed over to you as soon as the person you referred starts using any of our services.

As a user of our service, we know that there’s no one better to tell other people about the benefits of using a virtual receptionist. We’d love it if you’d shout about your positive experience using us…

If you direct all your incoming calls to our team, you’re the perfect person to let others know just how much time you’ve gained by no longer being chained to your desk, and distracted by the ringing phone.

If you use us as an overflow for your incoming calls during your busy spells, you’re the perfect person to tell someone just how much your customer service has improved by callers no longer waiting in a long queue to have their call answered.

If you use our virtual address and/or telephone number, you’re just the right person to make others realise that they don’t have to rent an office to appear more professional, a virtual office provides so many benefits without the high costs.

If you use our admin support, you’re just the right person to tell others how you and your skilled team no longer lose valuable time in your day to mundane tasks such as data input, marketing emails or social media management.

…in fact it doesn’t matter which of our services you use, we’d love you to spread the word. Even if you don’t use the particular service yourself, but think it would really help someone you know to grow their business, just point them in our direction! We never expect you to give the hard sell, we tailor our services to meet the unique needs of each and every one of our customers, so we’re never in any doubt that we can help.

How you’ll get your £50 voucher
We always ask our new customers how they found us, so we’ll know that they were referred by you, or feel free to tell them to mention your name. You wont need to get in contact with us, apply for your voucher, or jump through any hoops to get it, we’ll email it straight over to you once the person you referred takes out a subscription with us.

E-Commerce Businesses – Offer Telephone Ordering, Get the Benefits Without Any of the Hassle

Thursday, September 20th, 2018

ecommerce shopping

Improve customer satisfaction, reduce abandoned shopping carts and stand out from your competitors – all without any stress or work! Use a virtual receptionist like CSnotepad to handle telephone orders on your e-commerce website.

If you think you don’t need to offer telephone ordering on your website…think again!

As much as you may try to encourage customers to order directly through your secure online shop, many still prefer to talk to someone directly when spending their hard earned money. Online security issues and scam businesses have done little to reassure customers that the internet is a safe and reliable shopping ground. Along with the anonymity of internet based businesses, customers rightly question the legitimacy of an e-commerce business that doesn’t even have a contact telephone number!

But we know what you’re thinking…as a business owner you know that taking orders is the very lifeblood of your business, but that ringing phone can be a hindrance that stops you and your staff from growing your business. A hindrance that keeps you chained to your desk and without the flexibility to manage your day.

Use a virtual receptionist like CSnotepad to take care of your telephone orders and you’ll see the benefits…

Decrease abandoned shopping carts
Reassure your customers by allowing them to call your business and talk to you about your products, helping them to feel confident about making a purchase with you. Customers that otherwise would have abandoned their online shopping cart may now complete their order because they’re able to call and get instant answers to the questions that may be stopping them from completing that purchase. A telephone contact number gives customers confidence that they can talk to you to deal with any potential issues that might arise with their order. You’ll instantly stand out from many of your online competitors that don’t offer such an open, instantaneous and reliable channel for their customer service.

Free yourself and your team from the order taking process
A virtual receptionist service like CSnotepad can handle your incoming calls, taking orders, and if you choose they can even work directly with your suppliers on your behalf to dispatch orders, chase delayed items and deal with problem orders. They can deal with your customer queries relating to processed orders or product information, leaving you and your team completely free to focus on other areas of your business. A virtual receptionist can use your own online order taking platform to make things as simple for you as possible. Payments are taken securely and you are always provided with a daily update tailored to your preferences.

Boost customer satisfaction
A virtual receptionist can provide you with a dedicated order line so that your customers are never left queuing while general enquiries busy your line. Your dedicated call staff will be trained on your account and knowledgeable about your products, with more call agents available to react to your changing call volume so that an order is never missed and customers never left waiting – even during busy periods. Your team of customer service advisors will be professional and polite – just the type of people you’d employ yourself. Your customers will never know they haven’t reached you directly!

To find out more about our telephone answering service and how it could help the success of your business, contact us today on 01273 741400 or email info@csnotepad.co.uk.

CSnotepad Explains: What is a Virtual Telephone Number?

Monday, May 21st, 2018

virtual telephone number image

So what is a virtual telephone number? We’re all familiar with a telephone number, so what exactly makes a telephone number virtual? Let’s start with the the dictionary definition of virtual:

Almost or nearly as described, but not completely or according to strict definition…not physically existing as such but made to appear to do so

Ok, so perhaps that didn’t really clear matters up, but let’s look at a couple of examples of virtual numbers in action to make it all become clear…

Example 1: Sole Traders & Start-Ups
At a time when most people rely on their mobile phone and no longer use a land line, sole traders and home start-up businesses can really stand to benefit from a virtual telephone number.

Although a mobile phone offers the flexibility to never miss a call wherever you are, having a mobile number as your only business contact may look unprofessional to potential clients. It signifies that you do not have a land line and therefore no office base, that you may be transient and more difficult to contact if problems arise – ultimately bringing into question the credibility of your business. A virtual telephone number can be given that has an area code, and appears to be your land line office number in your local area. This number is however virtual and has no location of its own, and calls made to it will have to be routed to another existing number of your choice, such as your mobile phone for example. Your virtual telephone number can direct calls to any phone you choose, allowing you the flexibility to move just your work related incoming calls to any phone.

Make the most of a virtual telephone number by using it with our call answering service:
CSnotepad can provide you with a virtual number that will be exclusively yours to give to your business contacts, publish on your website and use on your business cards. Our service allows all calls to your virtual number to be answered by our call agents who’ll act as though your own receptionist – further improving the professional image of your business. The call can then be patched through to your personal mobile after informing you of who the caller is, or alternatively a message and number can be taken so you can call back at a time that’s convenient, leaving you free to focus on the areas of your business that really deserve your time and attention.

Example 2: Grow Your Geographical Business Reach
Businesses know that many potential customers may be drawn to local solutions when looking for services and products. By using one or several virtual numbers, businesses can take advantage of area codes that place them in different places around the country, even though they don’t have a physical presence there. The different virtual numbers can improve visibility on online search engines when the search term is location sensitive, helping market to new audiences. Several virtual telephone numbers can also help businesses to look larger and more nationally established which may help with buyer confidence.

At CSnotepad we work with national and international businesses, offering telephone answering services that include help desk support, order taking, payment processing and diary management.

Avoid Phone Downtime: Familiarise Yourself with How to Update Your Telephone Number Details

Wednesday, February 28th, 2018

update and arrow image

We’d all like to think that phone related problems wont occur, but it’s just not possible to guarantee. Often the source of the problem is something we have absolutely no control over, but unlike many of our competitors who’ll just sit back and wait it out, we’ve invested heavily in contingencies that will reroute around any problems to minimise its impact on your business. If there’s a problem with your actual number, even if it’s not supplied by us, we can give you an alternative number until the problem’s resolved. However, this is only a solution if you know how to update your number on the places where it appears…

Do you know where and how to update your contact number?

Your website should be the first place you update with your new temporary number. If you’re not able to update your website yourself, make sure you know who to contact to make an important update so that customers can continue to reach you. It might be worth considering other key places that your phone number appears, such as any online advertising. Many customers may also find you through an online search engine, so familiarising yourself with how to access and update your Google account is a worthy task.

Do you know the best way to tell your customers of a change in contact number?

If you need to get a message out to your clients, potential customers and suppliers, what’s the quickest and most effective way for you to do this? If you have a strong following on your social media sites, this could be a good place to post a message with your new temporary number. If you have an up to date mailing list in place, this could be another quick and effective method to keep your customers informed.

It’s worth putting a few notes together so that you or members of your team know exactly what should be done if you need to change to a temporary number. A few things worth including might be:

Contact details of website administrator
Log in details for your Google account
Log in details for your social media accounts
Where to locate your most recent mailing list

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD