Category Archives: Helpful Tips


Is the Future for Your Business Homeworking? Increase Your Professional Edge with CSnotepad

Thursday, January 14th, 2021

working from home

It may have been stressful to begin with, but have you found that you and your team have really got in the swing of homeworking?

Many businesses are now weighing up whether they need to go back to the office full-time…or even at all!

One recurring reason that businesses reach out to us is to bridge the gap in professionalism between office working and homeworking.

During lock-down, your clients and potential customers will likely be understanding of less-then-professional standards like calling personal mobile or home landline numbers, reaching non-business voicemails, having to redial a number rather than being transferred, and letting slide the barking dog and crying child. But, what if you’re looking for a long-term solution to homeworking drawbacks? Find out more about Telephone Answering by CSnotepad…

Think of us like your very own central receptionist, answering, handling and directing your incoming calls professionally, efficiently and reliably.

THE BENEFITS:
Privacy to your home workers – no need to give out their personal mobile or landline numbers.

Divert your office phone number to us (it’s simple and we’ll talk you through it). Then your CSnotepad virtual receptionist team will simply answer each call with your business greeting, and patch the call through to the relevant member of your team on their mobile or home landline, but it wont be traceable by the caller, maintaining the privacy of your team.

Ensure that every call gets answered, even during lunch breaks, sickness and holidays.
We have multiple lines available so we can take more than one call at a time. There’s no long wait times or engaged tone for your callers. We can even offer you telephone answering beyond standard business hours – 24/7 if you need it!

Ensure that every call reaches the person in your team best to deal with it.
With only the calls that need to reach you, actually reaching you, you and your team are free from unnecessary distraction giving you the time and space to work on the areas of your business that really need your focus. You can even put in place a hierachy of numbers, so if we can’t reach the best person in your team to deal with a new sale enquiry for example, we’ll then try the next person on your list and so on…

Produce a professional and efficient customer service image for your business – without exception.
A telephone answering service from CSnotepad gives your business an impressive professional image, you’ll appear to have your very own receptionist in place, answering, directing and handling your calls. Your callers will never know that they haven’t reached your business directly – it’s what we pride ourselves on!

ADDITIONAL BONUS:
We can also make simple outbound calls on your behalf. So, if you have an important call that needs making, but you’re concerned about making that call from home, we’ll happily step in!

Home working? Professionalism SORTED!

For more information on our service and to find out whether it could be the perfect solution for your business and home workers, call one of our friendly team on 01273 741400.

New Year’s Resolution – Get Your Business in Shape with Help from CSnotepad

Thursday, January 7th, 2021

getting healthy

Does your business need some attention? Has the tough year of 2020 left it looking the worse for wear?

Give your business the time and attention it deserves. The months ahead are still unpredictable, so keeping your business in tip-top shape is pivotal to riding any future storms.

Start by outsourcing your phone calls to us. Sound unthinkable? It’s easier, cheaper and far more seamless than you might think – your callers will never know they haven’t reached your business directly – it’s what we pride ourselves on!

We’re a friendly team based in Bright & Hove. We never sound like a call centre, and each and every one of your calls is answered following your own personalised script of questions, using your own personalised business greeting, and always handled professionally and competently.

This one change can instantly provide you with the time and space to make a positive impact on your business in 2021. Outsource your phone calls to a telephone answering service and regain some control, free from the distraction of the ringing phone.

Using a telephone answering service like ours can really boost your customer service too. We have multiple lines so customers won’t be queueing to reach someone that can help them. There’s no break in your service for lunch breaks, holidays, or staff sickness. We can even offer you an extended service where your calls can be answered beyond standard business hours – even 24/7 if you need it!

You have full control over how and when we answer your calls. You can use us as overflow when you get busy, or have a limited team due to holidays or sickness. Or, you can confidently rely on us as your sole customer support, answering all of your calls reliably, promptly and politely with the level of professionalism that you’d expect from your own staff.

We can not only take a message and details for you to return a call at your convenience, but we can deal with enquiries, process your orders via your own online system, take payments, and even manage your diary. We can tailor a service that truly meets the individual needs of your business – just try us!

Get your business in shape for 2021 with support from CSnotepad. Chat to a member of our friendly team today on 01273 741400 about how we can give you a helping hand to meet your goals for 2021.

Hey CSnotepad Customers – It’s Not Too Late to Increase Your Plan & Take a Break Over the Festive Period

Saturday, December 19th, 2020

putting your feet up over christmas

As you’re already using our service, we don’t need to highlight to you the merits of using a virtual receptionist – but could you have us doing more this Christmas? Could we answer more calls, do more than just take a message, do more than just divert your calls to the appropriate team member, could we be more than just an overflow service?

These are all questions we’d like you to ask yourself, could utilising us more give you, and perhaps your team, a more stress-free and work-free Christmas?

We have a friendly and professional team of customer service agents waiting to handle your calls over the Christmas period – so you really don’t have to.

Chat to a member of our team today about increasing your call credits over Christmas to allow us to become your first point of contact for customers. Or talk to us about additional services that we can offer you on a short term basis to give you freedom from your business. We can deal with general enquiries, chase orders, deal with distributors, take orders and process payments. We can shape our services around the needs of your business over the Christmas period – it’s not too late to make some changes and really give yourself a break this Christmas.

Any changes can be quickly implemented – just give us a call or drop us an email!

It’s Not Too Late – Plan a Break Over Christmas While We Support Your Business

Wednesday, December 16th, 2020

relaxing gingerbread man

Every business owner deserves a holiday but planning a break now might feel unimaginable, after all, how can you risk the loss of sales and the lack of response to customer enquiries when the year has been so tough for businesses….so maybe you’re contemplating diverting calls to your mobile over the Christmas period? But hang on, then you may as well not be taking a break at all!

Take a break with the help of a virtual receptionist WITHOUT the financial worry of a monthly subscription.

At CSnotepad we can offer a great solution that’s cost effective and works around the needs of your business, offering you the flexibility for support when you need it, and only when you need it.

We can handle your incoming calls, deal with your enquiries, book in your appointments, take orders and even process payments. You can divert all your calls to us and let us step in as your full business support, or alternatively we can act as overflow, supporting your own in-house team that might be reduced over the holiday period. We can do as little or as much as you like, and we’ll send you a daily summary so you can keep a distant eye over things while you sip on your eggnog!

At CSnotepad we have the perfect solution for festive support – our flexible annual plans. Don’t be put off by the word “annual”, it simply means you have a year to use your call credits. Rather than paying a fee each month and in return receiving a call allowance, our Flexi Plans allow you to pay the 12 months in advance and have all the call allowance added to your account for you to use at any point throughout the year. No more call credits going to waste if they’re not used each month, no more paying for a service when you just don’t need it. We’ll be waiting in the wings anytime you need a little helping hand. Use your Flexi Plan over Christmas, over Easter, when your team is stretched due to staff illness, summer holidays or busy spells…we’re here to help!

It’s fast, easy and stree-free to set up!

Find out more about our Flexi-Plans and how they can offer you some well earned time off over the Christmas period – stress free! Call one of our friendly team on 01273 741400.

It’s Not Too Late to Get Some Christmas Support for Your Business – Let Us Become Your Festive Team

Monday, December 7th, 2020

need a helping hand christmas baubles

It’s ok to need a helping hand taking your Christmas sales…and there’s still time!

You might be experiencing an increase in telephone enquiries and telephone orders with Christmas sales. Great hey, but what if your call volume is completely unpredictable, how do you staff for that?! Covid may be seeing an increase in your online sales and telephone enquiries as people choose to shop online rather than in stores. Maximise this shift by ensuring your customer service is up to scratch and you’re ready and waiting with the right support in place….like telephone answering from CSnotepad!

Let us become your festive team of temporary employees, without any of the advertising, applying, interviewing and training! We’re here ready to jump straight into supporting your business, the set-up takes no time at all, it’s fast, it’s easy and it’s made to fit around your needs.

Let’s start supporting your business…
Don’t let your potential customers reach an engaged tone when trying to place an order or enquire about one of your products. Christmas buying is stressful, and your customers are looking for an easy and fast buying experience, otherwise they’ll simply turn to one of your competitors.

Have your calls answered by a small friendly and professional team at CSnotepad, we’re proud to say that they’re just the kind of employees you’d look to hire yourself. We can deal with your general enquiries, ensuring that your potential customers receive all the information they need to complete their purchase. We can even offer your customers the option of placing their order while they’re on the phone. But don’t worry, this doesn’t create additional work for you, we can take orders and process payments securely using your own online payment portal.

We’re available to answer your calls whenever you need us (and then take a back seat whenever you feel able to handle things in-house) you’re always in control of when you divert your calls to us, and when you don’t.

You don’t just have one line allocated to your business, we’re here and able to handle multiple incoming calls at the same time. Your callers wont be left waiting in a queue, they’ll reach one of your new extended CSnotepad team who’ll greet them with your own professional business greeting. Your callers will have no idea they haven’t reached your business directly.

Whether you expect 5 calls or 500 calls a day, we can help, giving you the confidence to know that your business wont miss out on Christmas sales. We can offer you support during business hours, extended hours, or even 24/7 if you need it.

Call CSnotepad today on 01273 741400 to discuss how we can help you over the Christmas period.

Suffering with Long Wait Times for Your Customers to Reach You? – Solution Number 2

Friday, November 20th, 2020

ducks in a line

In our last blog we outlined the challenges faced when reducing staff in-line with your reduction in sales – only to see that reducing staff has also lead to a reduction in the quality of your customer service – it’s a tricky balance. Our first solution was to take advantage of a Telephone Answering Service, this gives you the added support of staff there ‘virtually’ to aid your business when it’s busy, but gone when you’re more able to manage things in-house.

In this blog we’ll outline a second solution which is available to you…

Add Live Web Chat to your website

Offer your potential customers another easy, convenient and discreet method of reaching you. Live web chat allows your customers to ask questions about your products or services while they’re on your website in real time.

Offering great customer service is one of your most valuable advantages you can have over your competitors. Incorporating Live Web Chat onto your website is a powerful tool that reassures your customers, it demonstrates that you are present and approachable and able to respond to enquiries and complaints quickly. Don’t underestimate the importance of providing a good customer experience, even on your website, avoid hiding behind the anonymity of e-commerce, with Live Web Chat your business can still be personable. Live Web Chat can be another way of letting your customers know you’re there for them – whatever they might need, and take some of the strain from your telephone enquiry line.

We’ll supply you with the software that can be seamlessly incorporated into your website, and is functional across all devices – we can even supply the staff to respond. Be aware that anyone choosing to use live chat is looking for immediate assistance, a faster response time than even the telephone. We have the staff ready and waiting to assist your website visitors with their queries, just as we do the telephone!

Choose solution 1, choose solution 2, or put them together to ensure your customer service quality is foolproof!

For more information about our Live Web Chat service, have a look at our website here.

Suffering Long Wait Times for Your Customers to Reach You? – Solution Number 1 from CSnotepad

Monday, November 16th, 2020

people queuing on the phone

The tricky balance during the pandemic…have you reduced your staff inline with your reduced sales, but reducing staff has only lead to a reduction in the quality of your customer service? If you’re battling to keep on top of customer enquires, and your customers are having long wait times just to reach you on the phone, we have 2 great solutions!

Use one of the solutions to boost your customer service, use both to offer a bullet proof solution!

It’s during the tough times that you could really put things in place that streamline and strengthen your business model, and see you coming out flying against your competitors! Customer service matters, and it’s remembered. Treat your customers well now, and business loyalty will reward you in the future.

You don’t need to bring your staff out of furlough, or hire new staff when your enquiries and sales can be so unpredictable. Don’t put a further financial strain on yourself and your business, instead turn to us for support when you need it, and only when you need it.

Solution 1
If your customers are having to wait in a queue on the phone to reach you. Turn to a telephone answering service like ours at CSnotepad. Here’s why…

We have multiple lines, so multiple calls can be answered at the same time.

Our customer service advisors will be trained on your business, getting to know your products and your services. They’ll answer calls with your own personalised business greeting, and your callers will never know they haven’t reached your business directly.

We can do more than just answer the phone! We can deal with enquiries, process orders, take payments, chase up deliveries, deal with distributors, mail out product information, book in appointments…the choice is yours!

Due to our constant investment back into our service, we’re even able to offer a personal service to your customers by using our caller recognition software. This enables us to recognise your repeat callers, top customers and valued supplies, and offer them the same warmth of service you would.

We have multiple contingencies in place which means should external technology let you or us down, such as problems at a BT exchange hub, we have workarounds that enable you to stay available to your customers, when you’d otherwise find your business down!

You’re always in control of when you use us. Don’t be concerned about having a service that you wont always need. We can be waiting in the wings for whenever you have an unexpected peak in your calls, and customers are queuing. At other times when call volumes are more manageable you can take the calls back in house to manage yourself. You are always in control of your divert. Alternatively, a lot of businesses find that as their confidence in our service grows and grows with time, they choose to permanently divert their calls to us, freeing up their time to focus on the areas of their business that really warrant it.

To find out our second solution to boosting your customer service during the pandemic, be sure to read our next blog…

For more information on how a telephone answering service can support your business, give a friendly member of our team a call today on 01273 741400.

We’ll Act as a Switchboard for Your Home Workers – Wherever They’re Based

Monday, September 7th, 2020

connecting people

Do you still have members of your team working from home as your business picks up? Are you juggling things between a split team of home workers and office workers?

We can help you maintain a professional and efficient service for your customers by working seamlessly with you as a switchboard. We’ll divert your incoming calls to the correct member of your team, without needing to give out personal mobile or home landline numbers.

It’s a fast, easy and a cost effective solution to helping your business run smoothly.

The benefits:
Let CSnotepad act as a central receptionist for you, directing all of your incoming calls to the person best to deal with them. Callers will never know that your new friendly and professional ‘switchboard’ receptionist isn’t a member of your own in-house team – it’s what we pride ourselves on!

You’ll have a small team allocated to your account, they’ll get to know your business, your products or services, your team members and their roles. Your CSnotepad team will even get to know your frequent callers – your frequent callers will even get to know them too! Every call will be answered with your personalised business greeting, and our Customer Service Advisors will ask your callers the questions that you choose with your own tailored script.

With multiple lines available to your business, your CSnotepad team can handle several calls to your business at once.

Callers won’t reach personal voicemail messages when a member of your team is unable to answer.

Callers won’t reach engaged tones, or be made to wait in a queue to reach you.

Callers won’t be asked to hang-up and re-dial a mobile phone number for the member of your team they need to liaise with. They can be seamlessly and professionally transferred.

Your calls can be answered beyond standard business hours should you require it.

There’s no break in our telephone answering service for lunch breaks, staff sickness or holidays!

We’ll offer you a reliable and uninterrupted service, whenever you need it.

How it works:
Our call agents can direct your calls to any phone number you choose, whether it’s to a mobile number, extension number, home landline, branch number or customer’s site. Changes to your script can quickly and easily be made as-and-when you need them, altering how and where your calls are directed. With CSnotepad you’re always in full control of how your calls are handled.

When your new CSnotepad team receives a call, we can ask the questions that you choose. The caller may know the member of your team that they’d like to talk to, if so your Customer Service Advisor can then connect the call through – just like a central receptionist – protecting the privacy of your home worker as they’ll never need to give out a private number. If however the caller has an enquiry, depending on the subject, we can then divert their call to the person you have allocated best to handle it. If the member of your team is unavailable to take the call, we can then try the next person you have allocated best to handle the enquiry and so on… You can even equip your new CSnotepad team with the information to handle your general enquiries or most frequently asked questions.

You and your team will no longer be disturbed by phone calls that aren’t intended for you. Allowing your team to focus on the successful running of your business – wherever they’re working from!

For more information on getting a switchboard set-up for your business, call a member of our friendly team today on 01273 741400.

Brighton Businesses – We’re Here to Lend a Hand & Build Your Business Back Up

Wednesday, August 26th, 2020

going up steps to business recovery

Step by step we can help you with your business recovery.

We’re shouting out to all Brighton businesses, Hove businesses and Sussex businesses. Did you know there’s a local business right here waiting to give you that leg-up that your business needs? You’re not alone if your business has taken a knock (or a wrecking ball hit!) during this pandemic, but there are actions you can take now to speed up your recovery…

Get support from a virtual receptionist like CSnotepad. Hand over the ringing phone, the nitty-gritty, the boring admin! Clear time and mental space so that you can focus your efforts on building your business in the areas that really warrant your time and energy.

How we can help:
We can handle your incoming calls for you (and rid you of that ringing phone!), we can simply take a message and contact details, or we can deal with enquiries, patch calls through to other members of staff, take orders, book appointments, even process payments. We can take on any of your admin work, updating databases, organising mail-outs, deal with social media to name just a few. We really can shape a service that meets your needs, we never expect you to fit into a predetermined template, so however niche or specialised your needs – try us! You can even just put us in place as a safety net during unexpected busy periods, staff sickness, holidays or out of business hours support. It’s all possible!

How it works:
We have a friendly and professional team in our Hove office who will be thoroughly trained on your business, so they’ll get to know you and your products or services, your suppliers, and even your frequent callers – your frequent callers will even get to know them too! Your calls will always be answered with your own personalised business greeting so your callers will never know they haven’t reached your own in-house team directly. You’ll work with your own account manager to shape a service that helps you combat the challenges your business is currently facing, and that service can adapt as your business needs change. We have plans to meet the needs of any size business, whether you’re a sole trader or multi-office business, so there’s no need to view us as an additional financial strain. We even offer flexible plans so you’ll never be wasting money month-to-month if your business experiences future peaks and troughs.

Why us:
We’re not a large scale call centre, so we’re not impersonal. We have the carefully selected staff and passion for service that allows us to meet the needs of even the most service driven businesses. We have over 12 years experience offering virtual receptionist services to hundreds of businesses in a wide span of industries. It doesn’t matter how niche your business is, or how specialised your challenges are, we’re confident we can help. If you need a little extra peace of mind, do take a look at our reviews on Google.

Head over to our website for more details on our services, or feel free to call a friendly member of our team today on 01273 741400.

Has Working from Home Lost Your Business its Professional Edge?

Tuesday, August 18th, 2020

laptop covered in post-it notes

Turn to a Virtual Receptionist like CSnotepad to regain a professional image for your business.

It might seem scary to outsource your calls, but trust us when we say it’ll be a breath of fresh air for your business.

We’re not talking about handing your calls over to a huge, faceless, monotone call centre. We’re talking about entrusting your calls with a small, Brighton based team of professional, friendly and highly skilled customer service advisors – if you met them, we’re confident that they’d be just the type of people you’d look to employ yourself.

At CSnotepad, we’re not like a call centre. Each of the businesses we answer calls for is allocated a small team of advisors, they’ll get to know your business, your services, your products, even your frequent callers. Your frequent callers will even get to know them too – but importantly – they’ll never realise they haven’t reached your own in-house team directly (that’s what we pride ourselves on!). We’re an established and highly regarded provider within our field, with over 12 years experience offering Virtual Receptionist services.

Order taking, payment processing, diary management, out of hours support, 24/7 support, central receptionist services. admin support…answering a call is just the tip of the ice-burg! There’s a huge selection of services available should you need them.

Don’t be concerned that your business model is too complicated, or your industry too niche for us. We’ve worked with businesses in every imaginable industry, so however tricky you think things might be, we’re confident we can work with you to tailor a service that fully accommodates your needs. We’re always at the end of the phone, or contactable by email should you need to change, tweak, or re-model the way things are working with your service.

We’re always investing back into the quality of our services, so you can always expect us to be managing your calls using the very latest in telecoms technology. We’re proud to use a caller recognition system, this means we’re fully aware when we’re receiving a call from one of your valued customers, frequent callers or important suppliers. We’re always in a position to offer them the same warmth of service that you would, offering a professionalism that you wouldn’t think possible when outsourcing your calls! We’ll grow your database of important callers as we answer more and more of your calls, but you can always drop us an email or a call to let us know of anyone you’d like us to add.

We’ll always have multiple lines available for your incoming calls, so there’s no long wait times, no engaged tone, or answering machine message. You’ll have a large enough team answering your calls to ensure that staff lunch breaks, sickness and holidays never affect the quality of the service we offer your callers.

Unlike most businesses, we have in place multiple contingencies to ensure that our telephone lines aren’t compromised by outside issues beyond our control. We’re always investing in new ways to ensure that your phone line remains fully functioning, and your business reachable by your customers…after all that’s the professional service they want from you, and in-turn the professional service you want from us!

Trust us to make the difference. Regain the professional image your business deserves with Virtual Receptionist services from CSnotepad.

After a little more information before giving us a call? Just head over to our website to explore our services in a little more detail.

Recent Posts

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Is the Future for Your Business Homeworking? Increase Your Professional Edge with CSnotepad

New Year’s Resolution – Get Your Business in Shape with Help from CSnotepad

Hey CSnotepad Customers – It’s Not Too Late to Increase Your Plan & Take a Break Over the Festive Period

It’s Not Too Late – Plan a Break Over Christmas While We Support Your Business

It’s Not Too Late to Get Some Christmas Support for Your Business – Let Us Become Your Festive Team

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD