Category Archives: Helpful Tips


What is the Point of a Telephone Answering Service?

Friday, July 9th, 2021

looking confused by telephone answering

(In short!) The point of a Telephone Answering Service is to provide you and your team with freedom from the ringing phone, while still ensuring each and every call is answered professionally and handled in just the way you choose.

Read on to find out how this simple sounding service can make a huge difference to your business…

Our Telephone Answering Service is the perfect solution to growing or starting a business. Both of these scenarios involve you splitting yourself in two, juggling more things than you can realistically handle, and often seeing the quality of your customer service suffer as a result.

Using a Telephone Answering Service gives you freedom from the ringing phone, providing you with the time and head-space to focus on the areas of your business that really need your time and attention. Crucially, you’ll know that each and every one of your valuable calls is still being answered promptly and professionally, boosting your customer service reputation.

Our telephone Answering Service is perfect for businesses looking to keep their workforce to a minimum and reduce all the logistical and financial obligations that come with hiring your own staff. When using a Telephone Answering Service like ours, you literally have a fully trained team waiting to support your business. There’s no advertising, interviewing, training, finding office space, buying computers, phones, paying national insurance, pension contributions…the list goes on! You don’t even have to worry about covering sickness, holiday and lunch breaks – that’s all on our watch! You just get to benefit from a seamless call answering service 7 days a week, 24/7 should you need it!

We understand that outsourcing your calls might seem a little daunting, but rest assured that your incoming calls will be answered by our professional and friendly team of Customer Service Advisors. Our team will be fully trained on your business, and your products or services, they’ll appear to your callers as though members of your own in-house team. We pride ourselves on not sounding like a call centre – your calls are always answered with your own personalised business greeting, and handled in just the way you choose. Our team will ask the questions you decide, and collect the caller information you need, we can even take orders, process payments, divert calls to other members of your team, and deal with general enquiries – it’s entirely up to you.

We’re already supporting hundreds of businesses across a vast range of fields. Chat to one of our friendly team members today about how we’re able to support you – 01273 741400.

Why Use a Telephone Answering Service? 3 MORE great reasons…

Monday, May 31st, 2021

why use a TA service - question mark

1. Reduce your expenditure

2. Have a safety net in place

3. Increased support as you grow

Staff don’t come cheap! There’s the obvious initial costs such as advertising your new role, training, office space and new equipment. Then ongoing costs such as maternity, sick days and holiday, national insurance, pension contributions, training…need we go on! The costs involved in starting and maintaining a team of staff can be eye-watering, and can put unnecessary strain on any business. Outsource your calls to a virtual receptionist service, and you can profit from sharing a team of professional and experienced customer service agents, without any of the nitty-gritty outgoings – that’s all on our watch! A reliable service without the financial burden of your own staff, what’s not to love! You’ll also benefit from the newest technology in call management, we’re always investing heavily back into our business to ensure we’re providing the very best service through cutting edge software and hardware updates.

We’re the perfect safety net for your business. If you’re feeling a little stretched due to staff sickness or holidays, you have a team here just ready and waiting to handle your incoming calls, and take some of the strain. You might have an increase in call volume – expected or unexpected – again we’re here to handle any incoming calls you can’t take, or don’t want to take. Perhaps you run a seasonal business with higher call volumes during certain months, or you’re planning a marketing campaign with the hope of a higher call volume. We can give you the extra pairs of hands you need – when you need them. You’re always in full control of when you divert to us, and when you handle your calls in-house. We can always be there to catch the calls you can’t, 24/7 should you need it.

As your business grows, you can feel confident that you’re working with a business that can adapt with you. We have a whole suite of services that could support you as your business moves forward, from order taking, payment processing, call patching, outbound calling, admin support, and live web chat for your website. Even our telephone answering service can adapt with you. Perhaps as a new start-up you just want us to answer your calls and take a message, but as your business develops and your client database grows, we can do so much more to help! We can deal with general enquiries, email brochures, deal with your distributors, chase up deliveries, divert calls to different members of your team, even act as a central receptionist for different branches!

…still not convinced? Our friendly team are ready to chat should you have any questions about whether a telephone answering service is right for you business – 01273 741400.

Why Use a Telephone Answering Service? Our Top 3 Reasons

Monday, May 10th, 2021

why use a telephone answering service - big question mark

1. Boost your customer service reputation

2. Free up your time

3. Avoid the hassle of hiring additional staff

Go above and beyond for your customers (without any effort on your part!). Our telephone answering service ensures that each and every one of your calls is answered promptly by a friendly Customer Service Advisor who knows your business, your products, or your services. Your caller will never realise they haven’t reached your business directly, it’s what we pride ourselves on! Your caller won’t reach an engaged tone (we have multiple lines available to your business) and won’t reach a voicemail, ensuring they get the answers and support they deserve when they need it most. We can answer your calls outside of traditional business hours, even 24/7 should you need it, further boosting your customer service reputation and putting you a step ahead of your competitors.

The ringing phone can be an awful distraction during your day, but we all know how important each and every call can be, it could be your next big sale! Free yourself from the ringing phone by outsourcing your calls to us, safe in the knowledge that each call is being handled in just the way you choose, while you’re free to focus on the areas of your business that really warrant your time. You’re always in full control of when you divert your calls to us, and when you answer them in-house yourself, so when you want freedom from the ringing phone the power’s always in your hands!

There’s no need to hire more staff to answer your calls, just let us take on the role. There’s no guessing how many staff you might need, we have a small team on hand and multiple lines, so we can handle any increase in call volume, however unexpected. You don’t have to worry about covering the phone during staff lunch-breaks, sickness or holidays, that’s all on our watch! You don’t have any of the hassle of advertising, interviewing and training staff, just trust us when we say we already hire just the type of team member you’d look to hire yourself!

…not yet convinced that a Telephone Answering Service could be the solution you’ve been looking for? Call a member of our friendly team today to ask any further questions you might have on 01273 741400.

CSnotepad Telephone Answering: How To Get More Customers

Friday, April 30th, 2021

getting more customers - crowd

Need to find more customers? You might think you need to increase your marketing budget, or better place your marketing efforts. You could turn to Google Ad words, LinkedIn advertising, Facebook advertising, you could send out emails to your database, you could use referral incentives…the list goes on. But what about the simple act of answering the phone? Have you got that bit nailed yet?

Sounds simple doesn’t it? But you’d be amazed how many businesses are falling at the final hurdle. It doesn’t matter how much time, money and energy you pour into marketing your business to new potential customers, if you’re not also putting the time and effort into responding to them when they do reach out to you.

‘Strike while the iron is hot’ is an old saying, but it couldn’t be truer when it comes to selling your product or services. If a new potential customer calls you, don’t let them reach your voicemail or an engaged tone, it doesn’t take a lot for buyer interest to turn cold.

Most callers WILL NOT leave a message and WILL call one of your competitors.

We live in an instant age, with instant access to information and businesses, with one-click ordering and next day delivery…don’t expect a potential customer to sit around and wait for you to return their call. Make sure your business is grabbing every opportunity to sell to each and every new enquiry.

The Solution:
Never miss a call, have multiple calls answered at the same time, even have calls answered outside of standard business hours – including evenings and weekends. It’s all possible when you turn to a Telephone Answering Service like ours at CSnotepad.

Our Telephone Answering Service ensures that each and every one of your calls is answered by our team of polite and friendly Customer Service Advisors. They’re trained on your business and get to know your products and services. Each call is answered with your own personalised business greeting, and each call is handled in just the way you choose. Our advisors will ask the questions you’d like, and gather the information you need. They can answer general enquiries, process orders, even take payments.

We can handle multiple calls at the same time, and there’s never any down-time in your service for lunch breaks, sickness or holidays, just a continuous seamless service which serves to boost your customer service reputation. Your callers will never know they haven’t reached your business directly – it’s what we pride ourselves on. We’ll ensure that any potential customers that reach you from your various marketing channels get the answers they need, and the service they deserve.

Get the basics right – get the phone answered to capitalise on your marketing efforts.

To find out more, head over to out website, or call a member of our team today for a chat.

Help for Your Business While Staff are Furloughed

Tuesday, March 30th, 2021

business support here to give a helping hand

You might be running on a skeleton staff model, or no staff at all, but as normality starts to resume, and business starts to pick up, you can still manage your business successfully while using the safety-net of the furlough scheme. Trust us when we say you’re not alone in feeling pretty apprehensive about bringing staff out of the scheme, there’s no reason to risk it until you’re sure your business is financially stable enough to support them.

We’re here to offer a helping hand, a stepping stone.

Outsource your incoming phone calls to a us. We’re a professional and friendly team based in Brighton, and pride ourselves on a personal service – your callers will never realise they haven’t reached you directly!

We answer every call with your own business greeting and handle each call in just the way you choose.

Using our telephone answering service gives you the time to focus on areas of your business that really need you at the moment, while not letting your customer service slide. We can take away the ringing phone and give you the head space to manage your business day-to-day.

Unpredictable times ahead? That’s fine…
You don’t need to guess ahead as to how many calls you might have, and how many staff members you might need. It doesn’t matter how unpredictable your call volume could be as your business starts to get back on its feet, we have a team ready and waiting.

Boost your customer service…
We have a whole team of customer service advisors, and multiple telephone lines, so we can handle several of your phone calls at once. Your callers won’t reach a voicemail or a frustrating engaged tone. You don’t need to worry about covering lunch-breaks, illness or holidays – that’s all on our watch. Just a reliable and seamless service ready for your callers.

…and, don’t think you’re stuck with us…if your business bounces back and you find yourself bringing back more of your team, you’re always in full control of when you divert your calls to us, and when you take them back in-house to handle yourself. Controlling your divert is really easy, and something we can talk you through. You might just want us there as a safety net for peaks in calls, or when your team is a little stretched – that’s fine, we’re happy to shape our service around your current needs, and adapt as things change.

For more information about how our telephone answering service can help you while your staff are furloughed, just give one of our friendly team a call today on 01273 741400 for a chat.

How to Work & Answer Your Phone at the Same Time – Telephone Answering Service from CSnotepad

Thursday, March 25th, 2021

telephone answering service

Don’t let your customers reach your voicemail.

Most people will not leave a message, instead they’ll call one of your competitors, can you really risk that happening?

It’s clear that you really need to answer those all-important calls, it’s good for business and good for your customer service. BUT answering your phone when you’re with a client isn’t professional, it doesn’t make a very good impression.

Give each client, each appointment, each job 100% of your attention and still have your phone answered.

Never miss a call, never lose a potential sale, never see a customer turn to a competitor when they don’t reach you.

We offer a professional telephone answering service. Your callers will never know they haven’t reached your business directly.

We’ll answer each and every one of your calls with your own personalised business greeting. We’ll ask your callers all the questions you choose, collecting any information and contact details you need. We can take a message, book appointments, process orders, even take payments on your behalf.

Added bonuses –
We can answer your calls beyond standard business hours, you’re even able to offer out-of-hours support to your customers with our telephone answering support – 24/7 if you need it.

Your callers will always reach a professional and friendly advisor who knows your business, your products and your services. It’ll appear as though you have your very own receptionist, boosting your business image and offering great customer service.

You are always in control of when you’d like us to answer your incoming calls, and when you’d like to answer them yourself. It’s easy to set up your divert to us, and easy to take it off.

Give yourself the time and space to work without the ringing phone, safe in the knowledge that every valuable call is being answered for you.

Call one of our friendly team today to find out more on 01273 741400.

How Do I Get Rid of My Office but Not My Professional Business Image? Virtual Office Address from CSnotepad

Monday, January 25th, 2021

an solution to your business success

Are you looking to reduce your outgoings? Or perhaps you’ve found running your business from home far easier than you ever anticipated? Whatever your reason for contemplating getting rid of your physical office, we’re here to tell you that you can run your business from home without loosing your professional business image.

Get yourself a virtual office address with CSnotepad.

Opening and maintaining an office is one of the costliest moves a business makes. Has working from home showed you that it’s completely unnecessary, especially since most communication can now be done over the phone, email, Skype or Zoom? The rental of an office is expensive, rents, rates, cleaners, purchasing computers, desks, chairs, an internet connection, a phone line, as well as the cost of commuting… the list goes on. Working from home provides a financial solution, but not necessarily a professional one. It’s hard for clients and potential customers to take a business seriously if the mailing address is clearly a personal residential address. You also have to consider your privacy – do you really want to be handing out your home address to customers?

Don’t underestimate the need to maintain a professionalism image. Make sure your business still appears reputable by having a physical office location…but without any of the financial commitments of the office that goes with it!

Confused? Don’t be…we’re here to tell you all about a Virtual Office Address solution!

What is a virtual office address?
A virtual address offers you the use of a professional address within an office building or business centre.
You are not renting an office, simply renting the right to use our business centre address as your own. You can use this address for all your business correspondence and give it out to your suppliers and customers, add it to your business cards, add it to your website, it will literally appear that your business is located at our address – you can even register it with Companies House. You can collect your post at a time that suits you if you are local, alternatively if more convenient, we can forward any post onto your desired address. This means you don’t have to be a Brighton based business to benefit from our Virtual Office Address – you can be anywhere in the UK.

Be sure to read our upcoming short blog on why you should choose us for your Virtual Address!

For more information, have a look at our website: Virtual Address from CSnotepad

Is the Future for Your Business Homeworking? Increase Your Professional Edge with CSnotepad

Thursday, January 14th, 2021

working from home

It may have been stressful to begin with, but have you found that you and your team have really got in the swing of homeworking?

Many businesses are now weighing up whether they need to go back to the office full-time…or even at all!

One recurring reason that businesses reach out to us is to bridge the gap in professionalism between office working and homeworking.

During lock-down, your clients and potential customers will likely be understanding of less-then-professional standards like calling personal mobile or home landline numbers, reaching non-business voicemails, having to redial a number rather than being transferred, and letting slide the barking dog and crying child. But, what if you’re looking for a long-term solution to homeworking drawbacks? Find out more about Telephone Answering by CSnotepad…

Think of us like your very own central receptionist, answering, handling and directing your incoming calls professionally, efficiently and reliably.

THE BENEFITS:
Privacy to your home workers – no need to give out their personal mobile or landline numbers.

Divert your office phone number to us (it’s simple and we’ll talk you through it). Then your CSnotepad virtual receptionist team will simply answer each call with your business greeting, and patch the call through to the relevant member of your team on their mobile or home landline, but it wont be traceable by the caller, maintaining the privacy of your team.

Ensure that every call gets answered, even during lunch breaks, sickness and holidays.
We have multiple lines available so we can take more than one call at a time. There’s no long wait times or engaged tone for your callers. We can even offer you telephone answering beyond standard business hours – 24/7 if you need it!

Ensure that every call reaches the person in your team best to deal with it.
With only the calls that need to reach you, actually reaching you, you and your team are free from unnecessary distraction giving you the time and space to work on the areas of your business that really need your focus. You can even put in place a hierachy of numbers, so if we can’t reach the best person in your team to deal with a new sale enquiry for example, we’ll then try the next person on your list and so on…

Produce a professional and efficient customer service image for your business – without exception.
A telephone answering service from CSnotepad gives your business an impressive professional image, you’ll appear to have your very own receptionist in place, answering, directing and handling your calls. Your callers will never know that they haven’t reached your business directly – it’s what we pride ourselves on!

ADDITIONAL BONUS:
We can also make simple outbound calls on your behalf. So, if you have an important call that needs making, but you’re concerned about making that call from home, we’ll happily step in!

Home working? Professionalism SORTED!

For more information on our service and to find out whether it could be the perfect solution for your business and home workers, call one of our friendly team on 01273 741400.

New Year’s Resolution – Get Your Business in Shape with Help from CSnotepad

Thursday, January 7th, 2021

getting healthy

Does your business need some attention? Has the tough year of 2020 left it looking the worse for wear?

Give your business the time and attention it deserves. The months ahead are still unpredictable, so keeping your business in tip-top shape is pivotal to riding any future storms.

Start by outsourcing your phone calls to us. Sound unthinkable? It’s easier, cheaper and far more seamless than you might think – your callers will never know they haven’t reached your business directly – it’s what we pride ourselves on!

We’re a friendly team based in Bright & Hove. We never sound like a call centre, and each and every one of your calls is answered following your own personalised script of questions, using your own personalised business greeting, and always handled professionally and competently.

This one change can instantly provide you with the time and space to make a positive impact on your business in 2021. Outsource your phone calls to a telephone answering service and regain some control, free from the distraction of the ringing phone.

Using a telephone answering service like ours can really boost your customer service too. We have multiple lines so customers won’t be queueing to reach someone that can help them. There’s no break in your service for lunch breaks, holidays, or staff sickness. We can even offer you an extended service where your calls can be answered beyond standard business hours – even 24/7 if you need it!

You have full control over how and when we answer your calls. You can use us as overflow when you get busy, or have a limited team due to holidays or sickness. Or, you can confidently rely on us as your sole customer support, answering all of your calls reliably, promptly and politely with the level of professionalism that you’d expect from your own staff.

We can not only take a message and details for you to return a call at your convenience, but we can deal with enquiries, process your orders via your own online system, take payments, and even manage your diary. We can tailor a service that truly meets the individual needs of your business – just try us!

Get your business in shape for 2021 with support from CSnotepad. Chat to a member of our friendly team today on 01273 741400 about how we can give you a helping hand to meet your goals for 2021.

Hey CSnotepad Customers – It’s Not Too Late to Increase Your Plan & Take a Break Over the Festive Period

Saturday, December 19th, 2020

putting your feet up over christmas

As you’re already using our service, we don’t need to highlight to you the merits of using a virtual receptionist – but could you have us doing more this Christmas? Could we answer more calls, do more than just take a message, do more than just divert your calls to the appropriate team member, could we be more than just an overflow service?

These are all questions we’d like you to ask yourself, could utilising us more give you, and perhaps your team, a more stress-free and work-free Christmas?

We have a friendly and professional team of customer service agents waiting to handle your calls over the Christmas period – so you really don’t have to.

Chat to a member of our team today about increasing your call credits over Christmas to allow us to become your first point of contact for customers. Or talk to us about additional services that we can offer you on a short term basis to give you freedom from your business. We can deal with general enquiries, chase orders, deal with distributors, take orders and process payments. We can shape our services around the needs of your business over the Christmas period – it’s not too late to make some changes and really give yourself a break this Christmas.

Any changes can be quickly implemented – just give us a call or drop us an email!

Recent Posts

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The Best Telephone Answering Service: We’ve Found Great Staff So You Don’t Have To!

The Best Telephone Answering Service: At CSnotepad We’ll Never Sound Like a Call Centre

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD