Category Archives: Getting to Know Your Service


Fancy a 17% Discount with CSnotepad?

Saturday, September 28th, 2019

piggy bank saving


Let’s work together to cut down on invoice hassle.

Let’s work together to save time.

…as a thank you we’ll give you a 17% discount! That’s 2 months free on your subscription with us.

What you have to do to get this offer:
Simply sign up for an annual subscription with us. Rather than paying monthly, pay for the year upfront and you’ll only pay for 10 months, but you’ll receive 12 months of service.

This offer is open to all customers, new and existing.

Instead of receiving an invoice from us each month requesting payment for your next months subscription, we’re offering you the opportunity to pay in advance and receive 12 months of service for the price of 10. No more monthly invoice hassle, you’ll only receive an invoice from us if you go over your monthly call allowance, other than that you’ll have one less payment to deal with each month. It’s not just good for your time and stress levels, it’s also a good move for your pocket.

A stress-free, easy, invoice-free 12 months of virtual receptionist service…for the price of 10! What’s not to love?!

Give a member of our team a call today to make a saving on your service 01273 741400.

As Different as Day & Night – Looking for 24hr Call Answering Support that Adapts to Your Needs?

Wednesday, August 28th, 2019

moon and sun

We’re proud to offer our customers telephone answering outside of our core hours using our out-of-hours team. We don’t compromise on quality, professionalism or personalisation – day or night.

We tailor our services to meet the needs of each and every business we support, we never expect your needs to fit into a pre-defined template, we know that when it comes to business support one size really doesn’t fit all.

Our account managers work with you to fully understand the challenges you’re facing, and how best our services can support you, and our out of hours service is no different!

At CSnotepad, not only do we not expect your business to fit into a pre-defined template, it doesn’t even need to fit into the same tailor-made template all day. We’re happy to put in place different scripts and different ways of handling your calls depending on the time of day or even day of the week!

During the night your business likely functions very differently, the way we support you can mirror this too. Perhaps you run on a reduced team, have ‘on call’ team members, or work with another business to manage emergencies or call-out visits.

Here are just a few some examples of how our out-of-hours service is currently being used by our customers:

  • Calls are patched directly through to an emergency team.
  • Calls are answered and correctly diverted to the relevant support team.
  • Calls are answered and a message with full details is sent via sms to an ‘on call’ team member.
  • Calls are answered and full details are emailed through to an emergency inbox to be picked-up by staff on their return.

We can handle your calls via an alternative method during the hours of your choosing, reverting to your standard call handling outside of these hours.

Would you like to use our out-of-hours telephone answering service, but you’d like us to do things a little differently outside of your core hours? Not a problem, we’d be happy to put this in place for you. Just talk to a member of our team today, they can discuss possible options with you, and get our out-of-hours service really working for you – 01273 741400.

CSnotepad: Your Calls Answered Around the Clock

Thursday, August 22nd, 2019

clock face

Our core team of customer service advisors offer you call answering between 8:30am and 6pm Monday to Friday, and 9am until 3pm on Saturday, but we do understand that your customers may need to call you outside of these hours…

With many other telephone answering providers, calls you receive outside of core working hours would fall back to you to be answered – interrupting your evenings, disrupting your precious family time and highjacking your weekends.

In some cases you might be comfortable with your customers simply reaching a voicemail, after all, most of your competitors don’t offer a customer service line outside of standard working hours. But what if you want to stand out from your competitors, or run a business that relies on offering a 24 hour service, deals with emergency responses, or time sensitive enquiries?

Boost your customer service by really letting your customers know you care…no matter the time of day they need to contact you. If your business deals with emergencies, such as water leaks or broken elevators, perhaps many of your customers live outside the UK in a different time zone, or you find a good number of your enquiries come outside of core hours – our telephone answering service is perfect for you. Your calls can be answered by our extended hours team 24/7 365 days a year should you need it.

An extended hours service can prove invaluable to businesses that offer an emergency response, or deal with time sensitive enquiries. Any business that wishes to offer an exceptional level of customer care by extending their customer care hours will find it sets them apart from their competitors.

Extend your call answering hours by a little…or a lot!
Your CSnotepad service can seamlessly extend to start earlier in the morning and/or extend later into the evening. We can cover public holidays or simply weekends – it’s really all up to you.

Extending your hours will never compromise the service you receive – your calls will continue to be answered as though by members of your own team.

Want us to do things a little differently?
Should you wish for your extended hours calls to be handled slightly differently to your core hours calls, that’s something we’d be happy to put in place. We’re aware that callers outside of core hours may have different requirements, for example we can patch calls through directly to your emergency team, or send messages via sms or email to relevant ‘on call’ team members.

Find out more…
Prices for extended hours depend on your requirements, but in some cases we can add it free of charge to your current subscription. To find out more talk to a member of our team today on 01273 741400 or drop us an email on message@csnotepad.co.uk.

Live Web Chat Offers a Blank Canvas to Really Upsell Your Products

Wednesday, July 10th, 2019

upselling to customers

Adding a Live Web Chat platform to your business website really can be a profitable addition if you take full advantage of its capacity for upselling.

Embrace another way of communicating with your customers – our sister company Live Web Chat is a platform that allows for a fast and varied exchange of information with your website visitors including web links, manuals, forms, images, video and sound files.

Live chat sessions are a blank multimedia canvas where you can simultaneously help a customer and promote your products and services. Never has it been easier to direct a customer to similar products, product add-ons and product upgrades. Give some thought to how best to showcase your products or services through the Live Web Chat platform.

You can…
Send links to online customer reviews
Send links to online image galleries of the product in use
Upload and send application forms, payment forms and feedback forms.
Send links that lead your customers straight to online maps, YouTube videos and your social media channels.

With a little forward thinking and preparation you can have a bank of multimedia information ready and waiting to upsell your products and services – it’s just one of the benefits of our Live Web Chat Service.

We can provide you with the Live Web Chat software for you to manage yourself – just remember to have all of the multimedia links ready for whoever is responding to your web chat enquiries. Make sure any response to a chat enquiry is prompt and correct – don’t be sending your potential customers to dead links or the wrong products!

Alternatively, we offer both the software and the fully trained customer service advisors ready to handle your web chat enquiries. You’ll have a small team of advisors assigned to your account so they’ll get to know your business and your products well. Equip us with all the information we need to help sell your products and Live Web Chat really can become a profitable addition if your website.

For more information visit our website: livewebchat.co.uk

Free Up More of Your Time – We Can Make Outbound Calls for Your Business at NO EXTRA CHARGE!

Monday, June 17th, 2019

stressed out boss

Did you know that a call subscription with us isn’t just about answering your calls – we’re happy to make calls too! Our professional customer service team can make simple outbound calls on behalf of your business, further freeing up your time to focus on the areas of your business that really need you.

Frequently we hear that routine outbound calls became a struggle to manage as they slip further and further down the priority list. We know the difficulties associated with making that ‘quick’ phone call, and how the chore of outbound calls can really impact heavily on an otherwise productive day. Turn to us for support when it comes to making those simple outbound calls – however repetitive!

We work with each and every one of our customers to ensure that the script that our customer service advisors use to handle incoming calls meets the needs of their business – our outbound service is no different!

Just a few ideas of how to use us for outbound support..

You can trust us to make the outbound calls you’d simply rather not make yourself, such as debt collecting or late invoices.

We really are here when you need us, if you’re abroad and need calls making while you’re away that can’t wait until you’re back, send us an email!

Perhaps you have building works taking place in or near your office and feel that the noise will be an unprofessional backdrop to the important calls you need to make.

Did you know we also offer a diary management service? You could combine this with outbound calls and we’ll then make appointment bookings on your behalf, make appointment reminder calls or courtesy follow up calls.

Did you know we also offer an order taking service? You could combine this with outbound calls to make the most of the service, we can check stock levels with your distributors, chase up on order dispatches, stock ordering, or product satisfaction calls.

Just let us know and we can make any of these calls and more on your behalf. It simply counts as one of your monthly call credits within your plan with us, no additional fees or charges.

To find out more about our professional customer service team making simple outbound calls on behalf of your business, call us today on 01273 741400.

We’ll Never Sound Like a Call Centre – Here’s How!

Thursday, June 6th, 2019

thumbs up image

With CSnotepad your callers will never know they haven’t reached your team directly.

We know how valuable warmth of service can be to your loyal customer base, and to the success of your business. If your business prides itself on a friendly service, perhaps your business is family owned, or an important part of the local community – it doesn’t mean you shouldn’t outsource your calls…as long as it’s to a virtual receptionist that can mirror your service model and priorities.

Our impressive Caller Recognition software plays an important part in helping us achieve our high service standards with your callers, and it’s completely FREE with any call subscription with us.

What is caller recognition:

Our caller recognition software allows us to recognise your frequent callers, top clients, and valued suppliers, and offer them the same warmth of service that you would. Using caller recognition eliminates the need for our advisors to ask important or repeat callers all of your scripted questions, each and every time they call. The software allows our customer service advisors to appear as though conscientious members of your own team, recognising your loyal customers, and treating them with the familiarity they deserve.

Get the most from caller recognition:

Let our caller recognition software really serve your customer base. As you continue to receive calls, we’ll build up a database of your frequent callers on your behalf, but reap the benefits now by letting us know the details of your most valued callers, and keep us up-to-date with important new contacts as and when you make them. We can pre-fill as many fields in your script, for as many key callers as you’d like, boosting your customer service and improving their call experience with us.

Our caller recognition software comes free with any call subscription with CSnotepad. If you’d like to find out more, check that it’s on your account, or would like to start building your database of important callers, contact a member of our team today on 01273 741400 or email message@csnotepad.co.uk.

Are You Running a Marketing Campaign Soon? Get Support from CSnotepad

Tuesday, April 30th, 2019

added team support

Are you planning a marketing campaign? Don’t take on the stress of hiring additional staff….simply borrow ours!

At CSnotepad we can support you throughout the entire campaign if you need it, from the planning, roll-out, and post campaign.

Here are just a few ways that we have already supported other businesses during their marketing campaigns….

In preparation for a campaign we can:
Manage your social media platforms
Postal mail-outs
Email mail-outs
Make simple out-bound calls

During a campaign we can:
Answer and handle all incoming calls
Act as a central reception patching incoming calls through to relevant team members
Respond to emails
Process payments through your own online payment portal
Send brochures or marketing material
Collect all caller information for future marketing

After a campaign we can:
Input all customer information into your chosen database
Provide call statistical analysis
Make follow-up outbound calls
Document scanning
Offer diary management

Save time, stress and money…
Don’t burden your business with the task of hiring additional staff to support you during your campaign. Our Admin Support Service saves you from advertising for staff, interviewing, training, not to mention dealing with the financial obligations and commitments that come with hiring additional staff. Trust us when we say that our staff are just the kind of people you’d choose to hire yourself! We invest heavily in our recruitment procedure, ensuring that every member of our team has a positive attitude and willingness to offer the very best service.

A tailored service to meet your admin needs….
No job is too large or too small, too repetitive or too peculiar! We pride ourselves on a personal service, and we will take the time to discuss and fully understand the challenges you’re facing, and shape a service that really meets your campaign’s needs.

For more information, or simply to chat one of our team about admin support, call us on 01273 741400.

A Reminder – How We Sift Out Your Cold Calls & What You Can Do To Help!

Wednesday, April 17th, 2019

Cold calls, sales calls, nuisance calls…call them what you will, there’s no denying that they’re distracting, frustrating and often costly to your business, particularly if you’re using a telephone answering service that charges for them. At CSnotepad we don’t believe it’s fair for you to waste your valuable call credits on frustrating cold calls, so we’ll never charge you for a cold call, or put it through to you.

We spend a great amount of time and money training our customer service advisors to offer your callers the very best service – their training also includes how to determine if one of your calls is from a cold caller. We can’t expect our advisors to be detectives, or try to catch your cunning cold callers out, and we’re in no doubt that your genuine callers wouldn’t take too kindly to being interrogated if we suspect them to be a cold caller. Worse still, if we refuse to put a call through to you, or don’t take a message from a caller that later emerges to have been a genuine sales lead and not a cold caller, we’d fully understand your annoyance. To avoid any frustration to you or your genuine callers, we have found a need to keep the criteria for classifying a cold caller fast, simple and uniform across all of our customers.

Here’s how we classify a cold caller:
If a caller doesn’t ask for you or a member of your team by name, and instead asks for the person in charge of marketing, your website, stationery etc. we consider this a cold call and politely ask the caller to remove you from their marketing list and not call again. If however they ask for you by name, we will treat this as a genuine caller and handle it as your script instructs.

Steps you can take:
If you find that cold calls are reaching you, it is your responsibility to ask the cold caller to remove you from their marketing list and not call again. If you find that the same number keeps cold calling you and costing you valuable call credits, we can add this number to a blocked list so that it never reaches you again, just drop us an email with the details and we can immediately take action.

We’re also happy to call companies on your behalf to request that they remove you from their marketing list – this simple outbound call will just be charged as one of your call credits and gets the job done quickly.

If you’re at all concerned that you may miss out on calls that could be mistaken as nuisance calls, then please do just give us a call and let a member of our team know. We’d be more than happy to handle each call in line with your script without any exceptions.

If you have any concerns about cold calls, or would like to understand more about how cold calls are currently handled on your account, just give a member of our team a call today on 01273 741400.

Get 2 Months for FREE with CSnotepad

Monday, April 1st, 2019

calendar year

Sign up for an annual subscription and get 2 months for free.

Pay for 10 months and get 12.

Get a 17% discount on your yearly subscription.

We’re giving away 2 free months for anyone that signs up for a year.

However you want to say it, it’s a tasty deal! Save yourself not only money, but also monthly invoice hassle!

How it works:

Pay for a years subscription in advance with us, and we’ll only charge you for 10 months and give you the remaining 2 months for free!

See it as a nice little thank you for saving our team and yours from tackling an additional invoice each month! We know all too well that dealing with invoices and sorting out payments can be a grueling task that you reluctantly face each month. With our annual offer you’ll only ever receive an invoice from us on the months that you go over your monthly subscription allowance, otherwise, you’re free to just enjoy your CSnotepad service stress-free and invoice-free for the entire year.

If you’d like to take advantage of our annual offer, just give a member of our team a call today on 01273 741400.

Telephone Answering From CSnotepad: We Won’t Charge You For Cold Calls

Friday, March 15th, 2019

phone answering cartoon

Unlike other virtual receptionists, we don’t charge for cold calls. We don’t believe it’s right for you to waste your valuable call subscription credits on time-wasting cold callers.

Cold calls cost our business heavily, wasting the time of our customer service agents when they should be answering important calls for your business. We never charge you for this lost time, in fact you wont even know that you’ve received cold calls – just as it should be!

We thought we’d let you know just how we go about sifting out your cold calls…

Here’s what we classify as a cold call:
If a caller doesn’t ask for you or a member of your team by name, and instead asks for the person in charge of marketing, your website, stationery etc. we consider this a cold call and politely ask the caller to remove you from their marketing list and not call again.

You’re in control:
If you find that cold calls are still reaching you, it’ll be because they have your name, it’s then your responsibility to ask the caller to remove you from their marketing list and not call you again. Alternatively, feel free to drop us an email with their details and we’ll be happy to make an outbound call to them on your behalf. It’ll just be charged as one of your call credits, and it gets the job done quickly and effortlessly for you.

If you’re at all concerned that you may miss out on calls that could be mistaken as nuisance calls, then please do just give us a call and let a member of our team know. We’d be more than happy to handle each call in line with your script without any exceptions.

Just another reason for choosing CSnotepad as your virtual receptionist!

For more information about telephone answering, or any of our virtual receptionist services, talk to a member of our team today on 01273 741400.

Recent Posts

separator

Sell Sell Sell This Christmas & We’ll Take Care of the Rest – Admin Support for Retailers from CSnotepad

Get Set for Black Friday – Maximise Your Sales with Help from CSnotepad

Sole Traders – Let Us Book Your Appointments While You Work

Slay Your Time Vampires with the Help of a Virtual Receptionist

Telephone Answering – Looking for a Service You Can Use ‘As and When’?

separator


Blog topics

separator


Archives

separator

Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD