Category Archives: General


Who Uses a Telephone Answering Service?

Tuesday, April 20th, 2021

asking who uses a telephone answering service

A telephone answering service can be a huge benefit to businesses in any-and-every industry. We support sole traders and large national businesses alike, shaping a service that’s specifically suited to the needs of each business.

Our service is designed around the unique needs of each business, and can therefore offer support in so many different ways, for so many different needs.

Our telephone answering service can stand alone, or be designed to work seamlessly alongside your own in-house team – therefore there’s no limit to the industries we can support.

Here’s a little run-down of the business types that currently benefit from using a Telephone Answering Service.

Let’s start with small businesses, sole traders and start-ups that rely on us to answer their incoming calls while they’re busy seeing clients, attending appointments, or working on other areas of their business. These users understand that leaving the ringing phone to go to voicemail can see a potential customer turn to a competitor when they can’t reach you. They know that every call matters, and a fast and professional call answering service can help build a great customer service reputation.

Some of the businesses already using us include:
Solicitors
Estate agents
Doctors
Masseuse
Physiotherapists
Plumbers
Electricians
Photographers

Many businesses want to allocate their talented staff to areas of the business that really warrant their time and training. They use our telephone answering service to deal with customer enquires, take orders and even process payments on their behalf using their own online portal. Leaving their team free from the distraction of the ringing phone.

Some of the businesses already using us include:
Online retailers
Artists
Jewellers
Confectioners
Florists
Mechanics

Many businesses use us as an overflow service, helping them manage increased call volumes during their busiest periods or during marketing campaigns.

Some of the businesses already using us include:
Seasonal retailers
Couriers
Healthcare Professionals
Emergency Response Teams
National charities
Local charities

We act as a receptionist for many businesses with multiple offices, workers ‘on call’, or home workers – patching calls through to different departments and team members wherever they’re based.

Some of the businesses already using us include:
Estate agents
Engineering firms
IT
Marketing companies
Graphic design studios
Car dealerships
Travel agents

As we hope you’ll see, the scope of businesses that a Telephone Answering Service can help and support is vast – we’re confident we can help. Give a member of our friendly team a call today to find out more on 01273 741400.

What is a Telephone Answering Service?

Tuesday, April 13th, 2021

answering what a telephone answering service is

So, what is our Telephone Answering Service? In short, our team of Customer Service Advisors answer your calls on your behalf. Sound simple right? Well that’s because it is. But you’d be surprised how many businesses have absolutely no idea such a valuable service even exists!

Our Telephone Answering Service is the perfect solution to growing or starting a business. Both of these scenarios involve you splitting yourself in two, juggling more things than you can realistically handle, and often seeing the quality of your customer service suffer as a result.

With our Telephone Answering Service you’re given freedom from the ringing phone, providing you with the time and head-space to focus on the areas of your business that really need your time and attention, without any of the costly overheads or hassle of hiring staff.

Feel you couldn’t possibly outsource your calls? Read on to find out how it works, we think you’ll be pleasantly surprised…

How it works:
When you sign up for Telephone Answering with CSnotepad, we’ll provide you with a number to divert your incoming calls to, this is really easy to do and something we can guide you through. Your incoming calls will then be answered by our professional and friendly team of Customer Service Advisors, based in our sunny Brighton office. Our team will be fully trained on your business, appearing to your callers as though members of your own in-house team. We pride ourselves on not sounding like a call centre – your calls are always answered with your own personalised business greeting, and handled in just the way you choose. Our team will ask the questions you decide, and collect the caller information you need, we can even take orders, process payments, divert calls to other members of your team, and deal with general enquiries – it’s entirely up to you.

You’re always in full control of when you divert your calls to us to answer, and when you take them in-house to answer yourself. A Telephone Answering Service can act as a great safety net during busy spells, staff holiday, or staff sickness.

With a Telephone Answering Service you don’t need to hire costly staff before you’re ready, just to ensure the phone gets answered, and you don’t need to rely on a voicemail to take your calls when you can’t – risking potential new customers reaching out to one of your competitors.

To find out more about our service, head over to our website, or have a chat with one of our friendly team members on 01273 741400.

Tempted to Sell Your Telephone Answering Business? – We’d Love to Hear from You

Friday, June 12th, 2020

looking out to new horizons

The current covid-19 stresses and uncertainties may have prompted you to consider making changes, and selling your business might be one of them.

Our new way of working and new way of living has encouraged us all to rethink our ‘normal’, reassess our priorities, and really think about how we choose to spend our time. Maybe you’re now enjoying more quality time with your partner, your children, and even your pets. We hope you’re now also investing a little more into your own well-being, where before perhaps it took a back-seat. Are you reading more, exercising more, and resting more, or even just going for a regular walk to get fresh air and appreciate your surroundings? As lockdown lifts, you may be asking yourself if it’s time to reassess your work-life balance and decide to try something new, finally retire, minimise your business portfolio, or just take some time out to decide what it is you do want to do next. If selling your telephone answering business plays a part in the new vision for your future, we’d be very interested in hearing from you.

There’s no denying that the current times are tough and challenging for businesses, and planning for a pandemic isn’t something you may have necessarily worked into your business contingency! It doesn’t matter if your business is surviving, struggling, or barely staying afloat – we’d still be very interested in talking with you.

We have an interest in the potential purchase of any business or client base large or small in the virtual receptionist / telephone answering sector. Whether you run your business alone with a handful of clients, or have a large team of call agents dealing with the needs of your many customers – we’re keen to have a chat.

Rest assured, any discussion with us will remain strictly confidential and we’re happy to sign non-disclosure agreements to give you added protection and peace of mind.

Call us on 01273 741400 or email us on info@csnotepad.co.uk.

Virtual Receptionist Business Owners – Are You Thinking of Taking a New Direction?

Wednesday, July 31st, 2019

man under a waterfall

Do you own a virtual receptionist company, are you considering selling your business or your client database? Perhaps you’re wanting to take on a new challenge, or looking ahead to retirement? If you’re toying with the idea of selling your business now, or in the near future, we’d be very interested in having a chat.

We have a genuine interest in the potential purchase of any business or client base large or small in the virtual receptionist sector. Whether you run your business alone with a handful of clients, or have a large team of call agents dealing with the needs of your many customers – we’re keen to talk.

We’re proud that CSnotepad has been running successfully from our Hove office for twelve years, and during this time we’ve acquired several call answering providers to help grow our business and improve the reach of our services. We’ve come to understand and appreciate the true value of a business that is already operating within our industry. We therefore have our own methods of valuing your business, so don’t worry if your books aren’t looking as healthy as you’d perhaps like!

Rest assured, any discussion with us will remain strictly confidential and we’re happy to sign non-disclosure agreements to give you added protection and peace of mind.

Call us on 01273 741400 or email us on info@csnotepad.co.uk.

£50 Amazon Voucher for Referring a Friend

Sunday, September 30th, 2018

We always aim to keep things simple and honest, and our refer-a-friend is no different! There’s no hurdles to jump, no form to fill in, no chasing, debating or waiting. If someone you’ve referred signs up for a subscription with us, we’ll give you a £50 Amazon voucher as a thank you. It’ll be emailed over to you as soon as the person you referred starts using any of our services.

As a user of our service, we know that there’s no one better to tell other people about the benefits of using a virtual receptionist. We’d love it if you’d shout about your positive experience using us…

If you direct all your incoming calls to our team, you’re the perfect person to let others know just how much time you’ve gained by no longer being chained to your desk, and distracted by the ringing phone.

If you use us as an overflow for your incoming calls during your busy spells, you’re the perfect person to tell someone just how much your customer service has improved by callers no longer waiting in a long queue to have their call answered.

If you use our virtual address and/or telephone number, you’re just the right person to make others realise that they don’t have to rent an office to appear more professional, a virtual office provides so many benefits without the high costs.

If you use our admin support, you’re just the right person to tell others how you and your skilled team no longer lose valuable time in your day to mundane tasks such as data input, marketing emails or social media management.

…in fact it doesn’t matter which of our services you use, we’d love you to spread the word. Even if you don’t use the particular service yourself, but think it would really help someone you know to grow their business, just point them in our direction! We never expect you to give the hard sell, we tailor our services to meet the unique needs of each and every one of our customers, so we’re never in any doubt that we can help.

How you’ll get your £50 voucher
We always ask our new customers how they found us, so we’ll know that they were referred by you, or feel free to tell them to mention your name. You wont need to get in contact with us, apply for your voucher, or jump through any hoops to get it, we’ll email it straight over to you once the person you referred takes out a subscription with us.

Full Time Positions Available in Our Brighton & Hove Office

Monday, March 19th, 2018

employment sign

We’re always on the lookout for people that have the right mindset to be a real credit to our team. A positive ‘can-do’ attitude, a willingness to offer great service as standard, a dedication to the role and appreciation for the important part you play within the bigger team are key traits we look for.

Your role will involve handling customer service calls on behalf of our varied and growing client base. You’ll be taking messages, connecting calls through to customers and sometimes processing orders. You’ll never have to make sales calls and we’re never involved in cold calling.

It may sound simple, but we’re looking for a smiling and optimistic team member who has a positive affect on the team. We need you to be polite and friendly, speak and spell to an acceptable level and have basic computer skills. We run a very straightforward and honest business, we expect our call team to work hard when we’re busy, but when we’re not, we like to give you the freedom to relax, use the internet, read a book or study.

If you’re keen to progress, we’re always keen to promote from within, and we’re quick to acknowledge and reward a pro-active approach. We’ll involve you in staff training, team leading and support roles if you show yourself to be a hard worker. Giving you additional responsibilities and ownership within the team will quickly be reflected in your pay.

We’re proud to say that we’re expanding fast so more diverse roles are already being created – starting as a receptionist could be just your first step with us.

If you feel that CSnotepad could be the team for you, even if you have a strong skill-set that slightly differs from the role we’re advertising, get in touch, we’d love to hear from you: careers@csnotepad.co.uk

Thinking of Selling Your Telephone Answering Business? – We’re Interested!

Tuesday, October 31st, 2017

growing money

Whether your business isn’t proving as profitable as you’d like, perhaps you’re struggling with the financial strains of staffing, or maybe you’re simply looking to start a new venture…we’re interested in purchasing your business or your database of clients and contacts.

We understand that it’s had to know if, or when to sell your business – your business likely represents years of highs, lows, reward and sacrifice. But it’s wise to think about the financial potential you have locked away in your business if you are considering selling, an injection of money could help you start and grow your next venture, or better enjoy a long and comfortable retirement.

We run a successful virtual receptionist company from Hove, East Sussex. We started our business over 10 years ago and we’re proud to say we’ve weathered tough and trying economic times and continue to thrive in a competitive market. Far from blowing our own trumpet, we’re simply trying to highlight that the loyal customer base that you’ve worked so hard to build will continue to be in safe hands with us. Professional, proactive and polite, our team are dedicated to great customer service for every one of our customers.

It doesn’t matter if you manage a small client base alone, or have an extensive team supporting you, we’d be interested in discussing your business, no matter its size or profitability. Any discussions we have regarding you and your business will be held in the strictest confidence. If you’re simply toying with the idea of selling and don’t feel ready to engage in any formal discussions, that’s fine, feel free to contact us for an informal chat about possible future options and opportunities.

You can call us on 01273 741400 to talk to a member of our team today.

We Will Always Recruit Great Candidates – Even if We’re Not Advertising!

Monday, September 25th, 2017

recruitment magnifying glass image

Don’t wait for us to advertise a position, get in touch, we are always recruiting if you’re the right kind of person – we know how valuable you are!

We offer full training for any position within our company, but from our experience we know that some things we just can’t train. We’re always on the lookout for people that have the right mindset to be a real credit to our team. A positive ‘can-do’ attitude, a willingness to offer great service as standard, a dedication to the role and appreciation for the important part you play within the bigger team are key traits we look for. It’s people like you that enable us to continue the great customer service we offer and maintain a positive and enjoyable working environment. It may sound simple, but a smiling and optimistic team member has a positive affect all round! If you’re keen to progress, we’re always keen to promote from within, and we’re quick to acknowledge and reward hard work and a pro-active approach.

If you don’t see a job advert for current openings, or feel you have a strong skill-set that slightly differs from the role we’ve advertised, get in touch, we’d love to hear from you: careers@csnotepad.co.uk

Are You Thinking of Selling Your Virtual Receptionist Business or Client Base?

Monday, September 18th, 2017

business for sale image

Do you own a virtual receptionist company, are you considering selling your business or your client base? Perhaps you’re wanting to take on a new challenge, relishing the idea of retiring, or wanting to minimise your business portfolio; if you’re toying with the idea of selling your business then we’d be very interested to hear from you.

We have an interest in the potential purchase of any business or client base large or small in the virtual receptionist sector. Whether you run your business alone with a handful of clients or have a large team of call agents dealing with the needs of your many customers – we’re keen to talk.

We appreciate all too well that businesses have faced a challenging few years, so even if your business is still weathering the storm and your books aren’t looking quite as healthy as you’d like, we’d still interested in talking about the possibilities.

Rest assured, any discussion with us will remain strictly confidential and we’re happy to sign non-disclosure agreements to give you added protection and peace of mind.

Call us on 01273 741400 or email us on info@csnotepad.co.uk.

Our Order Taking Service – Ensuring Your Telephone Orders are Always Handled Properly

Saturday, September 16th, 2017

man taking call

When receiving a telephone order have you ever:

Taken an order on your phone while driving?

Asked a customer wanting to place an order to call you back?

Told a customer that you’ll have to call them back?

Scribbled payment details on a scrap of paper?

Lost customer payment details?

Made your customer wait while you find a pen?

Had considerable noise in the background during the call?

Made an error when taking down payment details because you haven’t had time to reconfirm them?

Rushed a call and not given great service?

Not answered with a professional business greeting?

Missed a customer call?

Been heavily delayed in processing the payment?

This should never be how a telephone order is handled, however busy you may be it really doesn’t have to be this way – we’re here to help!

A business needs sales but don’t underestimate the importance of ‘how’ you take that all important telephone order. You may have done all the hard work to get the sale agreed, don’t let your customer service slide at the final hurdle. Personal card details are highly sensitive data, your customers need to know that you’ll treat them with care, and you have an obligation to handle this information correctly. Don’t make your customers doubt your professionalism, reliability or respectability by making any of the common mistakes listed above! Build your customers confidence and increase repeat sales by handling each telephone order the right way.

Did you know that we can handle your telephone orders, acting as your front-line or as overflow or support when you’re not available to answer calls? Never miss a call, ensure that every call is handled professionally, accurately and all sensitive information is dealt with appropriately. We can even log into your own in-house system, ensuring each order is processed just as you wish you could on every occasion. Your receptionists at CSnotepad can advise customers, place orders, process payments and even patch urgent calls through to you. Your customers will never have to fight with unprofessional background noise, wait in a queue, or reach your voicemail. Your customers will always receive your professional business greeting, and have all payment details taken and processed accurately – always.

Don’t juggle your calls, have the assurance that every telephone order is taken professionally – talk to us today on 01273 741400.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD