Category Archives: Choosing a Provider


Have You Recently Grown Your Team of Remote Workers? Trust Us – You Don’t Need a Receptionist – You Just Need CSnotepad

Friday, August 30th, 2019

receptionist patching calls

We can offer you a receptionist service without any of the stressful and costly steps needed when you hire your own receptionist. With CSnotepad’s central reception service, you avoid the need to advertise, interview, train, cover lunch, cover holiday and cover sick – that’s all left with us! You wont even have to buy them a computer or phone! Beyond the huge savings that come with using us over hiring your own receptionist, read on to find out how flexible and convenient our service can be for your business…

As your team grows so does the quantity of incoming calls, with Csnotepad you no longer need to worry about how each and every incoming call will get to the right team member…wherever they happen to be.

Tailor-made service…
We’ll function just as your own central receptionist would. We’ll take each of your incoming calls and answer them professionally with your own personal business greeting. We’ll work with you to tailor-make your own script, so that your small team of customer service advisors know just what information you’d like them to take from each caller, and how and where you’d like them to direct each call.

Flexible…
Perhaps you’d like product enquiries transferred to one member of your team, while bookings or purchases directed to another. Maybe your team members are geographically spread, and you’d like the call directed to the team member closest to the callers location. You can set up your own criteria dictating where each call should be directed to, your small team of customer service advisors will always follow this – without exception.

Convenient…
Our central reception service acts just as your own in-house receptionist would, so there’s never any pressure to take the call if it’s not convenient, we can simply take a message and inform the caller that you’ll get back to them as soon as possible. You can even set up a hierarchy of numbers you’d like us to try, if the first member of your team is unable to take the call, we’ll simply try the next best person.

You’re in control….
Our customer service agents can direct your calls to any number you choose, whether it’s a mobile number, extension number, home landline, branch number or customer’s site. Changes to your script can quickly and easily be made whenever you need to make alterations to how or where your calls are directed. With CSnotepad you’re in full control of how your calls are handled.

Call us today to discuss how we can act as a central reception for your business on 01273 741400.

As Different as Day & Night – Looking for 24hr Call Answering Support that Adapts to Your Needs?

Wednesday, August 28th, 2019

moon and sun

We’re proud to offer our customers telephone answering outside of our core hours using our out-of-hours team. We don’t compromise on quality, professionalism or personalisation – day or night.

We tailor our services to meet the needs of each and every business we support, we never expect your needs to fit into a pre-defined template, we know that when it comes to business support one size really doesn’t fit all.

Our account managers work with you to fully understand the challenges you’re facing, and how best our services can support you, and our out of hours service is no different!

At CSnotepad, not only do we not expect your business to fit into a pre-defined template, it doesn’t even need to fit into the same tailor-made template all day. We’re happy to put in place different scripts and different ways of handling your calls depending on the time of day or even day of the week!

During the night your business likely functions very differently, the way we support you can mirror this too. Perhaps you run on a reduced team, have ‘on call’ team members, or work with another business to manage emergencies or call-out visits.

Here are just a few some examples of how our out-of-hours service is currently being used by our customers:

  • Calls are patched directly through to an emergency team.
  • Calls are answered and correctly diverted to the relevant support team.
  • Calls are answered and a message with full details is sent via sms to an ‘on call’ team member.
  • Calls are answered and full details are emailed through to an emergency inbox to be picked-up by staff on their return.

We can handle your calls via an alternative method during the hours of your choosing, reverting to your standard call handling outside of these hours.

Would you like to use our out-of-hours telephone answering service, but you’d like us to do things a little differently outside of your core hours? Not a problem, we’d be happy to put this in place for you. Just talk to a member of our team today, they can discuss possible options with you, and get our out-of-hours service really working for you – 01273 741400.

CSnotepad: Your Calls Answered Around the Clock

Thursday, August 22nd, 2019

clock face

Our core team of customer service advisors offer you call answering between 8:30am and 6pm Monday to Friday, and 9am until 3pm on Saturday, but we do understand that your customers may need to call you outside of these hours…

With many other telephone answering providers, calls you receive outside of core working hours would fall back to you to be answered – interrupting your evenings, disrupting your precious family time and highjacking your weekends.

In some cases you might be comfortable with your customers simply reaching a voicemail, after all, most of your competitors don’t offer a customer service line outside of standard working hours. But what if you want to stand out from your competitors, or run a business that relies on offering a 24 hour service, deals with emergency responses, or time sensitive enquiries?

Boost your customer service by really letting your customers know you care…no matter the time of day they need to contact you. If your business deals with emergencies, such as water leaks or broken elevators, perhaps many of your customers live outside the UK in a different time zone, or you find a good number of your enquiries come outside of core hours – our telephone answering service is perfect for you. Your calls can be answered by our extended hours team 24/7 365 days a year should you need it.

An extended hours service can prove invaluable to businesses that offer an emergency response, or deal with time sensitive enquiries. Any business that wishes to offer an exceptional level of customer care by extending their customer care hours will find it sets them apart from their competitors.

Extend your call answering hours by a little…or a lot!
Your CSnotepad service can seamlessly extend to start earlier in the morning and/or extend later into the evening. We can cover public holidays or simply weekends – it’s really all up to you.

Extending your hours will never compromise the service you receive – your calls will continue to be answered as though by members of your own team.

Want us to do things a little differently?
Should you wish for your extended hours calls to be handled slightly differently to your core hours calls, that’s something we’d be happy to put in place. We’re aware that callers outside of core hours may have different requirements, for example we can patch calls through directly to your emergency team, or send messages via sms or email to relevant ‘on call’ team members.

Find out more…
Prices for extended hours depend on your requirements, but in some cases we can add it free of charge to your current subscription. To find out more talk to a member of our team today on 01273 741400 or drop us an email on message@csnotepad.co.uk.

Subscription-Free Summer Holiday Support – CSnotepad Flexi-Plans

Wednesday, July 24th, 2019

summer holiday swimming pool

Taking phone calls while you’re supposed to be on holiday – sound familiar?

Dealing with email enquiries while you’re supposed to be on holiday – sound familiar?

Feeling stressed that you’re losing sales while you’re supposed to be on holiday – sound familiar?

Do the demands of running your own business leave you feeling that you simply can’t cut the ties with your business to take a much needed break?

Turn to CSnotepad for support
We have a friendly and professional team of customer service advisors that can handle any number of tasks depending on your business needs, they can:

  • Take your incoming calls
  • Deal with your general enquiries
  • Respond to emails
  • Take on your admin tasks
  • Make simple outbound calls
  • Divert calls to those best to deal with them
  • Take payments over the phone
  • Take orders
  • Handle dispatch
  • Make appointments ready for when you return from holiday

A small team of staff will be assigned to your account, they’ll come to know your products and your processes, and many of your frequent callers will get to know your new extended team too! We work hard at CSnotepad to never sound like a call centre, your callers will never realise they haven’t reached a member of your own in-house team directly. Your calls will be handled with your own tailored script, and always answered with your own personal business name – without exception.

Let your business continue to run smoothly while you take a well earned break. We’ll email you daily summaries, so you can keep an eye from afar should you wish, or simply catch up on things once you’re back home.

All of this sounding good…well it gets better!

We offer a Flexi-Plan for businesses looking for occassional support. Taking advantage of one of our Flexi-Plans means you’re not signing up to a monthly subscription with us, instead you’re paying for a bulk of credits that you can use throughout a 12 month period – whenever you need to.

We can be there to support you whenever you need it….and leave you to it the rest of the time.

Even if it’s just for a couple of days to cover sickness, or a two week spell while you’re away with your family. You have 12 months to use your credits as you choose – no lengthy subscription that you need to pay for even when you’re not using it.

We’ve already proven ourselves to be the right choice for holiday support for hundreds of businesses, all taking advantage of our wide range of services, shaped to their individual needs while they’re away.

Talk to a member of our team today about how our Flexi-Plans can help you take a well earned break: 01273 741400.

CSnotepad: We’re a Secure & Licensed Choice for your Virtual Address & Mail Forwarding

Friday, July 5th, 2019

attention safety sign

At CSnotepad we do things properly, we take the handling of your information seriously and therefore always meet and exceed the necessary regulations.

If you’re looking for a virtual address or mail forwarding provider, we’d like to highlight that we’re a registered service (you’d be amazed how many virtual address providers aren’t). This means we fully comply with the Anti Money Laundering (AML) regulations and we’re licensed by HMRC to offer our virtual address service.

Our successful licensing requires us to ask for certain documentation such as proof of identity and proof of address. This even applies to anyone receiving or collecting your mail on your behalf. Please understand that it is our compliance with our licensing agreement, and our desire to continue to offer the highest level of service which means we will always require this information from you.

Keeping your mailed letters confidential -  when you sign up to our virtual address service, you’ll be provided with a PIN number. This number is your own unique code that you will need each and every time we send you any scanned mail. If you request for your mail to be opened, scanned and emailed to you, this will be done as a .pdf file. On opening the file you will be required to enter the PIN you have been provided with – this ensures that your mail remains confidential and only accessed by you or those you choose to provide with the PIN.

Why would you want your mail scanned and emailed? This is a great option if you’re not able to collect your post in person, or would prefer not to have your mail physically forwarded to an alternative address. You might be based abroad, have no fixed office, receive time-sensitive mail, or simply wish to reduce your paper filing and like the ease of electronically storing your important post.

Here’s what a virtual address with CSnotepad will offer you:
We can provide you with a virtual address and the address will become your own. The address will (on paper!) place your business within our office building, you are not renting an office, simply renting the right to use the address as your own. You can use this address for all your business correspondence and give it out to your suppliers and customers, add it to your business cards, add it to your website, it will literally appear that your business is located at the virtual address we’ve given you. All post that arrives can either be forwarded onto you at an alternative address, or you can collect it at your convenience. Letters can even be scanned and emailed over to you for speed and ease, so you don’t even need to be Brighton based to make the most of our Brighton virtual office address!

Don’t Stress as Your Staff Start Taking Holiday – Get Holiday Support from CSnotepad

Saturday, June 29th, 2019

relax and unwind image

Summer holiday season is upon us, are you starting to panic about just how your business is going to cope as your staff start to take their holidays?

Have you considered using the services of a virtual receptionist to help when members of your team are away?

Think of it like having a fully trained workforce waiting in the wings, whenever and however you need us, we’re always here waiting to ensure that your business never suffers when your in-house team are stretched.

There’s no need for your customers to reach an answering machine, receive an automated out of office response, or get a substandard level of service from a stressed and overloaded member of your workforce. There’s no need for you to risk losing the great customer service reputation you have worked so hard to build. With CSnotepad we can answer your incoming calls, deal with your enquiries, make simple outbound calls, process customer orders through your own website or business software, book in appointments and even take payments for you.

Use us strategically – don’t be concerned that we wont be able to get to grips with the more complex areas of your business. You can send any task our way (however repetitive!), freeing up your team to manage the areas of your business that better warrant their time.

We know that it takes a lot of courage to trust your calls with someone else, so we do everything we can to ensure that our services are shaped specifically to your needs. We work with you to form a tailormade script for our call advisors to follow – we never expect you to fit into a predetermined template. Our call agents are professional, friendly and fully trained on your business so that they can give your callers the same level of service you would.

Once your team is back to full strength, it’s up to you how much or little you use us, many of our customers choose to keep us as a safety net to help during staff sickness or unexpected busy spells.

For more information, talk to a member of our team today on 01273 741400.

We’ll Never Sound Like a Call Centre – Here’s How!

Thursday, June 6th, 2019

thumbs up image

With CSnotepad your callers will never know they haven’t reached your team directly.

We know how valuable warmth of service can be to your loyal customer base, and to the success of your business. If your business prides itself on a friendly service, perhaps your business is family owned, or an important part of the local community – it doesn’t mean you shouldn’t outsource your calls…as long as it’s to a virtual receptionist that can mirror your service model and priorities.

Our impressive Caller Recognition software plays an important part in helping us achieve our high service standards with your callers, and it’s completely FREE with any call subscription with us.

What is caller recognition:

Our caller recognition software allows us to recognise your frequent callers, top clients, and valued suppliers, and offer them the same warmth of service that you would. Using caller recognition eliminates the need for our advisors to ask important or repeat callers all of your scripted questions, each and every time they call. The software allows our customer service advisors to appear as though conscientious members of your own team, recognising your loyal customers, and treating them with the familiarity they deserve.

Get the most from caller recognition:

Let our caller recognition software really serve your customer base. As you continue to receive calls, we’ll build up a database of your frequent callers on your behalf, but reap the benefits now by letting us know the details of your most valued callers, and keep us up-to-date with important new contacts as and when you make them. We can pre-fill as many fields in your script, for as many key callers as you’d like, boosting your customer service and improving their call experience with us.

Our caller recognition software comes free with any call subscription with CSnotepad. If you’d like to find out more, check that it’s on your account, or would like to start building your database of important callers, contact a member of our team today on 01273 741400 or email message@csnotepad.co.uk.

We Can Offer More Than A Message Taking Service

Monday, June 3rd, 2019

post-it note

Did you know we can do more than name, number, message when handling your calls?

Think you can’t outsource your general enquiries, your appointment booking or your order taking? Think again!

Let’s imagine it…

Your caller has a general enquiry:

We can do more than just take a message – we can answer your most commonly asked questions by following a script you’ve supplied. You can equip our customer service advisors with the information they need to deal with questions thoroughly and competently, while our extensive training ensures that each enquiry is always dealt with in a friendly and professional way. We go above and beyond to make sure that your callers always believe they’ve reached you directly. We can even handle order enquiries, chasing up delivery information, checking stock levels, and posting out samples.

Your caller wants to place an order:

Rather than just taking a message – we can have a small team of customer service advisors trained on your business, your products, your order taking process and your customer service model. We’ll deal with each and every order in just the way you want us to, following a process that you’re happy with, each and every time. We’ll take payment through your own online payment portal such as Sage or WorldPay, we’re never a middle-man handling your money. You can set us up as a user on your payment portal with limited access, so you never need to worry.

Your caller wants to book an appointment:

Rather than just taking a message – when a client wants an appointment with you, or wishes to make a booking, let us handle it! We can schedule appointments based on your availability, co-ordinate conference calls, even make outbound calls to cancel or reschedule bookings. We’ll manage your diary via any web-based platform, allowing you to continue to amend and update your availability, and view your upcoming appointments at any time. If you don’t use an online diary, we can talk you through the options and guide you through the simple set-up. We can even manage multiple diaries for your team of technicians, engineers, mechanics or practitioners.

Think you can’t outsource your general enquiries, your appointment booking or your order taking? Just talk to a member of our team today on 01273 741400!

You Can Use Us Like a Part-Time Member of Staff

Friday, May 31st, 2019

choose us part time or full time

With CSnotepad you have more freedom and flexibility than you might realise!

Let us be your part-time member of staff, but without all the obligations, cost and forward planning!

Here are the top 2 reasons our customers find us invaluable for part-time support:

Staff absence…

When you or members of your team are unwell, away on holiday, or participating in a staff meeting, you can turn to us. At points when you struggle to answer calls, simply divert your phones to us. We’re waiting and ready to answer your calls as though members of your own in-house team, following the tailored script that you’ve provided. You can turn to us for our wide range of services such as making your simple outbound calls, processing your orders or managing your diary.

Peaks in call volume…

Whether your increase in calls is expected on unexpected, we can give you the extra pairs of hand you need. If you run a seasonal business, perhaps with higher calls during the summer months, or Christmas period, don’t stress about hiring more staff to handle your unexpected call volume. Just use us when you need us! If you’re thinking ahead to a marketing campaign and hope to receive an increased number of calls, don’t consider recruiting more staff, just send any calls you can’t answer to us. With our multiple phone lines, your callers wont receive an engaged tone or voicemail, turn to us to boost your customer service satisfaction too!

We’re the perfect safety net for your business. It really doesn’t matter the reason you’d like us to answer your calls or support your business, it doesn’t matter if you’d like to divert to us all day every day, or just occasionally. You can feel reassured that you have a friendly, professional and knowledgeable extension of your own team here at CSnotepad.

What our customers love is that they’re in full control!
You don’t have to call us to let us know when you’d like to use us. You don’t have to put wheels in motion well in advance. You’re in control of when you do and when you don’t divert your calls to us. Diverting your calls is an easy and fast process once you know how; whether you have a BT line, Sky landline, or use an iphone or android phone, you’re always able to take control of your own call divert. We’d be happy to talk you through how to divert your calls to us, or you can read through the simple instructions on our blogs.

For more information about part-time support for your business, talk to a member of our friendly team today on 01273 741400.

Sussex Telephone Answering Service: CSnotepad Offers a Reliable & Professional Local Service

Monday, May 13th, 2019

brighton seagull

CSnotepad is a telephone answering service that has been supporting local businesses for over 12 years.

Our business started from a small office in Hove, and although our team and office may have grown, we’re still as proud to be based in Hove and recruit our team from the local area.

We understand all too well that high rents can make growing your business in East Sussex difficult. Consider using a local, professional and experienced virtual receptionist like CSnotepad to free up your time and offer a helping hand. It’s a great alternative to the costly step of employing morel staff of your own, and having to stomach all the additional overheads that come in tow.

We understand that it’s daunting to outsource your customer calls to another company, but we hope that our approachable and knowledgeable staff, passionate customer reviews, and glowing user testimonials will help put minds at ease.

Our customer service advisors all live in the local Brighton & Hove area and come to work at our East Sussex office where each and every one of your calls will be answered. We never send your calls out to another company to answer, or divert them to a call centre half way around the world! Your calls will all be answered promptly and professionally right here in Sussex by our friendly team who will appear as though members of your own in-house team.

We understand that a personal service is crucial to many businesses, nurturing the loyal customer base you’ve worked so hard to build is something we work tirelessly at. That’s why you’ll have a small team of customer service advisors assigned to your account, so your repeat callers may even get to know them by name. We really work hard to offer a warm and personal service, you’ll have your own account manager who you can call directly if ever you have a question, concern or need to make any alterations to the way your service works. Your account manager will work with you from the very beginning, understanding how we can shape our varied services to best meet your needs.

Trust us with your customer calls – CSnotepad is an East Sussex business, based solely in East Sussex, hiring only local staff, entrusted to answer calls for a huge range of Sussex companies. We’re here to offer you an approachable, reliable and professional local service.

For more information about the services we offer you can chat to a member of our team today on 01273 741400.

Recent Posts

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CSnotepad Telephone Answering Service: The 3 Point Plan for Combating Cold Calls

Have You Recently Grown Your Team of Remote Workers? Trust Us – You Don’t Need a Receptionist – You Just Need CSnotepad

As Different as Day & Night – Looking for 24hr Call Answering Support that Adapts to Your Needs?

CSnotepad: Your Calls Answered Around the Clock

Virtual Receptionist Business Owners – Are You Thinking of Taking a New Direction?

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD