Category Archives: Choosing a Provider

CSnotepad – Your Licensed Provider for a Virtual Address

Tuesday, September 15th, 2020

Google Maps shoing your virtual address

What is a Virtual Address?
A virtual address is an office address that becomes yours to use as you wish, print it on your business cards, use it for your invoicing, add it to your website, even register it with Companies House if you choose. You can use it for all your business correspondence, giving it freely to all of your suppliers and customers – it will quite literally appear to your customers that your business is located at your virtual address – even Google Maps can show you there!

How does it work?
You’re not renting the physical office here at CSnotepad, just simply renting the right to use the address as your own. All post that arrives for your business can be forwarded on to your home address, collected at your convenience, or we can take your letters, scan them and email them over to you for speed and ease – the choice is yours.

Why should it matter that we’re a licensed provider for a Virtual Address?
Being licensed means that our address fully complies with the Anti Money Laundering (AML) regulations and we are licensed by HMRC to offer a virtual address service. The regulations that we meet (and exceed!) are there to give you peace of mind that we handle, store and dispose of your personal information and documents correctly. Our license proves that our business has the correct systems in place to never expose your personal information to fraudulent use.

At CSnotepad we’ll always ask you for certain documentation such as proof of identity and proof of address before you’re able to use our service. The need for documentation even applies to anyone receiving or collecting your mail on your behalf – this might sound like a hassle, but keep in mind that such measures are in place to ensure that your personal mail and documents never fall into the wrong hands.

For more information on our Virtual Address Service – head over to our website.

We’ll Ride the Peaks & Troughs With You – Flexible Call Plans from CSnotepad that Cater for Business Ups…& Downs!

Sunday, August 30th, 2020

Surfer riding the peak

Nobody knows whether we still have a rough ride ahead, the current pandemic has certainly turned how we live and work on its head. Business recovery wont be achieved overnight. The future for your business could be unpredictable, so choose a telephone answering provider that offers a plan that can adapt to your business peaks and troughs. Choose a Flexi-Plan from CSnotepad.

With our Flexi-Plans you are buying a bulk quantity of call credits, these are valid for 12 months. They are yours to use as you choose, whenever you choose. We can be there to support you whenever you need it….and leave you to it when you don’t. Perhaps your business is booming and you could do with an extra pair of hands, but you don’t feel confident enough (or financially stable enough) to take on more staff and all the financial obligations they bring. And how many staff would you even plan to employ? How many would be enough if your current boom keeps growing? But what if business slows, or even unexpectedly nose dives…what then?!

Life currently feels uncertain enough – don’t add to the uncertainty by hiring more staff. Equip your business with guaranteed and predictable support – whenever you need it, without tying yourself into a demanding financial subscription from a provider.

Don’t hire more staff, when you could just take advantage of ours – whenever you need to – and then stop when you don’t – no complications, no financial obligations.

You’ll have a small team of friendly customer service agents trained on your business, they’ll get to know your products or services, and answer each and every call with your personalised business greeting. Your callers will never know they haven’t reached your own in-house team directly. Our team will get to know your frequent callers, and your frequent callers will even get to know them too! You wont need to worry about covering lunch-breaks, sickness or holidays, that’s all on our watch! Rest assured you’ll have an uninterrupted call answering service, whenever you need it. We can simply act as a safety net during your busy times, or take all your calls to free your time to focus on the areas of your business that really need you. To boost your customer service, we can offer hours that extend beyond standard business hours, even 24/7 should you need it.

How our Flexi-Plans work
Taking advantage of one of our Flexi-Plans means you’re not signing up to a monthly subscription with us, instead you’re paying for a bulk of credits that you can use throughout a 12 month period – whenever you need them. There’s no lengthy subscription that you need to continue to pay for even when you’re not using our service. It really couldn’t be easier and more stress free. We have Flexi-Plans available to suit any size of business, no matter whether you’re a soletrader, or multi-office business, but should you run out of credits within the 12 month period, you can simply buy more.

To find our more about how our Flexi-Plans work, just give a friendly member of our team a call today and they’ll be happy to talk you though it, and help you gauge whether it’s the right solution for your business 01273 741400.

At CSnotepad Your Calls are Answered by Just the Type of Staff You’d Choose to Hire Yourself

Tuesday, July 28th, 2020

the csnotepad team sketch

We’ve found great staff so you don’t have to!

We’re proud to say that our team of call agents are a friendly, warm and personable group of dedicated people all from the Brighton & Hove area. Your calls are answered right here in Brighton – we’ll never send your calls abroad to cut costs!

What we look for in a call agent

Personal qualities that matter to us…

We interview for new call agents carefully, always ensuring that they will compliment our existing team, and have the right attributes to offer superior service to your customers.

Each one of our call agents is polite, professional and approachable. We have no doubt that if you met any member of our team in person, they’d be just the type of person you’d choose to join your own in-house team.

We know that some things can’t be trained, and the positive attitude and willingness to offer the best service are natural traits that we seek out in every one of the customer service advisors we bring into our team.

Playing our part…
We place a great emphasis on training our staff meticulously, never rushing the learning process, and checking that each new member of staff is confident and capable before they are trusted with your calls. We have an experienced call agent solely responsible for ensuring that all members of our team are trained to the high standard we seek for your calls – as well as our own! Not only does our trainer guide our newest customer service advisors, we also closely monitor our existing team to ensure that the bar is never dropped, maintaining our consistently high customer service standards.

Remember – our staff aren’t just trusted to handle your calls, they answer our calls too! We couldn’t be more confident that each and every one of our calls is in capable hands, and we’re sure you’ll feel the same.

If you have any questions about our team, just give us a call for a chat today on 01273 741400. Or have a look at our website if you’d like to find out more about any of our services.

We’ll Never Sound Like a Call Centre – Trust Us with Your Incoming Calls for a Personal Service

Monday, July 20th, 2020

friendly serive drawing

If your business prides itself on its warmth of service, customer recognition, rewarding its loyal customers, as well as offering a natural and friendly team communication style – it doesn’t mean you shouldn’t outsource your calls, it just means you need to outsource to the right provider!

At CSnotepad we pride ourselves on not sounding like a call centre.

We’ve put so many things in place to ensure that our service ticks all the right boxes when it comes to a friendly and natural call style.

Some of the things we’ve implemented are large and impactful, others are small and subtle, but all contribute to the overall sense that a caller has reached your own in-house team, and not an outsourced telephone answering team. Read on to find out a little more about why you should choose us to handle calls for your business…

Small team allocated to handle your account
You’ll have a team of our friendly and professional customer service advisors fully trained on your business. They’ll build a thorough knowledge of your products and services, and will act just as an extension of your own team.

Calls are answered in our Brighton & Hove office
We’ll never divert your calls abroad to be answered! We’re proud to say that our team of call agents are a friendly, warm and personable group of dedicated people all from the Brighton & Hove area. Your calls are answered right here in our Brighton office by people your frequent customers might even get to know by name.

A carefully selected team
We interview for new call agents carefully, always ensuring that they will compliment the team and have the right attributes to offer superior service to your customers. Each one of our call agents is polite, professional and approachable. We have no doubt that if you met any member of our team in person, they’d be just the person you’d hire to join your own in-house team. We know that some things can’t be trained, and the positive attitude and willingness to offer the best service are natural traits that we seek out in every one of the customer service advisors we bring into our team.

Continuous training to maintain the highest standards
For everything that can be learned, we have an experienced call agent solely responsible for ensuring that all members of our team are trained to the high standard we seek for our customers and for yours. Not only does our trainer guide our newest customer service advisors, we also closely monitor our existing team to ensure that the bar is never dropped, maintaining our consistently high customer service results.

Personalised scripts as part of our personalised service
Unlike a lot of  telephone answering providers, we never expect the needs of your business to fit into a predefined template, we recognise that your needs are specific to you and your industry. We assign each of our customers an account manager who will work through the set-up and script with you. We work together to build a script that really meets your needs and your customer service model.

Best technology software and hardware
We never shy away from spending money if it will improve the service we offer, whether that’s putting in place multiple contingencies to ensure your service goes undisturbed when outside issues would otherwise affect the service, or the newest in telephone support hardware and software.

Caller recognition
Our caller recognition software allows us to recognise your frequent callers, top clients, and valued suppliers, and offer them the same warmth of service that you would. Using caller recognition eliminates the need for our advisors to ask important or repeat callers all of your scripted questions, each and every time they call. The software allows our customer service advisors to appear as though conscientious members of your own team, recognising your loyal customers, and treating them with the familiarity they deserve.

Need more reasons to believe in us? Call a member of our friendly team today to ask any further questions you might have on 01273 741400.

There When You Need Us, Gone When You Don’t! – Flexible Call Plans From CSnotepad

Wednesday, July 8th, 2020

there when you need us, gone when you don't - magicians hat

Everything about the current times feels unpredictable. How will people react as businesses start to re-open, and consumers can start to return to their normal buying habits. In unpredictable times, we don’t expect your business to be the same every week, or even every day. There will undoubetedly be peaks and troughs ahead, so why not choose a service that will tailor itself to your needs in real-time. At CSnotepad we can be that extra pair of hands you need when you’re busy, and quickly and effortlessly take a step back when things are a little more manageable, and you’re happy to handle things yourself.

Our Flexi-Plans offer you flexible support: day-by-day, hour-by-hour!

Rather than a monthly subscription which assumes you’ll receive a similar number of incoming calls each month, our Flexi-Plans give you a bank of call credits to use throughout a 12 month period – use them whenever you like.

We’re always trying to adapt our services to better suit our customers, and better suit the challenging times we’re all currently working through. Our Flexi-Plans offer a telephone answering service that fits around your needs and your call volume, however unpredictable that might be.

Here’s what you’ll get…
Have your incoming calls answered by a polite and professional team of Customer Service Advisors based in Brighton & Hove. Your new team will be trained on your business and have a solid knowledge of your products and services. Each and every call will be answered with your personal business greeting, and handled in just the way you choose from your own tailored script. We can offer anything from simple message taking, to order taking and payment processing. Your callers will never know they haven’t reached your own in-house receptionist!

You’re always in control….
We’ll only answer your calls when you choose to divert them to us; that might be when you’re experiencing a busy spell, when you have a meeting, when you’re low on staff, or when you simply want to be without the distraction of the ringing phone. We can even offer telephone answering beyond standard business hours, including 24 hours a day, 7 days a week should you need it.

Diverting your calls is easy, no matter what type of phone you use, or whether it’s a home or business landline. We can talk you through the simple steps if you’ve never done it before. Learn the steps well, because every time you want to divert to us you can, and then simply switch off the divert when you want to handle the calls yourself.

We offer different Flexi-Plans depending on how many call credits you think you might need in the year – the more you buy the cheaper it gets. But don’t worry, if you run out, you can always buy more. We’ll keep you posted on how many credits you have left, so you’ll never get caught out.

To find out more about our Flexi-Plans just talk to a member of our friendly team today on 01273 741400. Or have a browse of our website to find out more about the range of tailored services we can offer your business.

We’re Top of the Game when it Comes to VA! – 4 Reasons to Choose CSnotepad for Your Virtual Address

Wednesday, June 24th, 2020

virtual business address mail forwarding

Let’s dive straight into the top 4 reasons to choose us as your virtual office provider…

1) Cost effective alternative to renting an office space
Get the credibility you and your business deserves by having a Brighton and Hove business address by renting the right to use our business centre address as your own. Brighton is an extremely expensive place to rent office space – so by choosing your virtual office address here, you really are making a huge saving! You’ll get all the benefits of ‘virtually’ basing your business here, without any of the associated costs of a physical office space.

2) Plans from as low as £17.50 a month
We believe our Virtual Address is a cost effective solution for all businesses, no matter your reason for choosing a virtual business address. You even have the option of paying monthly, or paying for a year in advance if you’d like to benefit from our generous discount. Once you’ve set-up your account (which is an easy and fast process taking less than 5 minutes – it can even be done online) and selected the plan that is best for you, we will email you confirmation that your address service is live (usually the same day) and then you’re free to start using our address as your own.

3) Flexible options for getting your mail
When we say “use our address as your own” we really mean it! Use it on your business cards, your website, your email signature, even use it on Google Maps as your office location. Give it out to all of your customers and providers, use it for all of your deliveries and mail. All post that arrives for your business can be forwarded onto your home address, collected at your convenience, or letters can even be scanned and emailed over to you for speed and ease – the choice is yours.

4) We’re Companies House approved, fully comply with the Anti Money Laundering regulations, and licensed by HMRC to offer our virtual address service

….you’d be amazed how many companies aren’t!

We’ve been providing businesses services for over 13 years now, we’re proud of our success and longevity within the industry, and believe a lot of this is down to our approach. We never cut corners and always ensure that our services are professional and meet (if not exceed) all current regulations. So you can feel confident and assured that your information and private mail is handled (and when needed, disposed of) appropriately and in-line with current guidelines relating to data handling and anti money laundering. For this reason, we will always require proof of identity and address for each person named on the account you set-up with us. This ensures that your information and documents never fall into the wrong hands. We even security PIN protect documents we send to you…

For more information on how we protect you, be sure to visit our website here.

As we’re Companies House approved, you can use your new virtual address as your registered office address with Companies House at no extra cost.

CSnotepad extra service worth considering…
Combine a virtual address with one of our affordable telephone answering subscriptions – they start at just £39 a month. Some of our subsciption plans even include the Virtual Address for FREE! We will answer calls on your behalf, always with your personalised business greeting, and always by a professional and fully trained customer service advisor who knows your business. We can simply take a message on your bhalf, or alternatively we can deal with general enquiries, take orders, book in appointments and even process payments. We can shape a call aswering service that really meets your needs. The caller will have no idea they haven’t reached your own in-house receptionist!

A virtual office address provides a simple, affordable and business changing solution. Call a member of our friendly team today on 01273 741400 for more information on a virtual address or any of our business services.

Struggling with Working & Answering Your Phone? We’ll Answer Your Calls for You

Wednesday, May 27th, 2020

Phone being answered

Keep doing what you do best, and leave the rest to us.

You don’t have to work and answer your phone.

You don’t have to switch your phone to silent every time you’re in a meeting or on a job, and you definitely shouldn’t be relying on your voicemail to run your business. Most people wont leave a message and instead call one of your competitors.

A ringing phone can be a nuissance, it can sound unprofessional when you’re with customers, and it’s distracting if you’re focused on working. However, you know all too well that the next call you receive could be a sale and an opportunity to move your business forward. Every call matters.

Don’t miss a call, get every call answered while you’re busy and focused on doing what you do best!

With a telephone answering service from CSnotepad, we have a small team of professional and friendly customer service agents waiting to take your calls. We’ll never sound impersonal like a call centre – in fact we pride ourselves on sounding just like an extension of your own workforce. Our small team will get to know your products, services, and callers – your callers will even get to know your new virtual team too!

8 great reasons to use our telephone answering service:

1. We’ll answer every call with your own personalised business greeting.

2. We’ll form a database of your frequent callers and important clients, when they call we’ll give them the recognition and warmth of service they deserve – just as you would.

3. Your business will sound well established, callers will assume you have your own receptionist!

4. We can book in appointments on your behalf.

5. We can take orders and process payments.

6. We can deal with general enquiries and provide answers to your most frequently asked questions.

7. You’re always in control of when we answer your calls and when you’re free and would like to answer them yourself. We’ll help you maintain a healthy work life balance.

8. We can answer your calls during office hours, extended hours, or even 24/7 if you need it!

…and we could go on and on and on!

Our service is fully tailored to the needs of your business. Our staff and services can adapt as your business grows or changes, and we’ll always do everything we can to support you through any challenges you might face – however unexpected.

Talk to a friendly member of our team today about removing the burden of answering your phone. It’s quick and easy to set-up so make that positive step today that could really change your business for the better. CSnotepad – 01273 741400.

How to Manage Your Business with a Reduced Workforce

Tuesday, May 12th, 2020

business solution

The Plan:
1, Get your business back on its feet
2, Don’t financially overstretch yourself too soon with staff costs
3, Don’t compromise on quality of service

A virtural receptionist service like ours at CSnotepad

We really hope that as we all start to acclimatise to our new way of living and working, you’re finding that your business is starting to show signs of picking-up once again.

You don’t need to make any rash decisions, or change the way you’re currently working, after all, it may have taken you a lot of stress, trial and error, and potentially money to get to where you are right now – just keeping your business afloat!

With the support of a virtual receptionist, you can slowly adjust as the demands for you products or services increases. All without making changes that might be difficult when taking into account social distacing in the workplace, and costly if bringing back employees before your business is able to take the financial strain.

Think of us as members of your team, but only when you need us. We can step in when your call volume increases, when your enquiries peak, when you need an extra pair of hands with order taking, payment processing, diary management, marketing or admin. AND equally as important, if you find you’re able to cope yourself, then we’ll swiftly take a step back and hand the reigns back to you for as long as you choose.

Don’t let your business suffer as you start to find your feet again. There’s no reason to struggle to satisfy the demands of your customers while maintaining the high customer service levels you pride yourself on.

We have a team of professional, friendly and personable customer service agents ready to lend a hand whenever you need it. We work closely with you to tailor a service that really meets your needs, and can adapt and evolve the service we offer as your business grows. We’ll never sound like a call centre, and your customers will never realise they haven’t reached your business directly – it’s something we pride ourselves on. In fact, some of your frequent callers might even get to know our customer service agents by name, trust us when we say they’re just the type of people you’d hire for your own business, but now you don’t have to!

Don’t take on the financial burden, or logistical nightmare of bringing additional members of your team back to work before you’re ready, and your business can support them. Turn to a virtual receptionist service like ours, we’re ready to act as an overflow during your busiest times, and take a back seat when things are a little quieter and your able to handle things yourself. Our customer service advisors are available 24 hours a day, 7 days a week if you need them. There’re no concerns about covering lunch breaks, holiday or spells of sickness, we’re a reliable service with over 13 years experience supporting businesses just like yours.

To find out a little more about the virtual receptionist services we’re able to offer (remembering that everything is fully tailored to your individual needs) just head over to our website.

Help Us to Help Your Fellow Business Owners

Monday, April 27th, 2020

offering support

We’re asking a favour of all businesses currently using our service…and we’ll send you a £50 Amazon voucher to say thank you.

There’s no denying it, we’re in challenging times for small businesses. Most businesses are having to fumble together a new ‘norm’ during these times of isolation, social distancing, and changes in spending habits. But, keeping your business afloat, and running your business professionally doesn’t have to be put on hold. We hope that by using us for your telephone answering, our services, and our tailored approach, is really helping you to stay calm and stay in business.

Not everyone has heard of a virtual receptionist, not every business owner knows the benefits a telephone answering service can bring to their business. We truly believe that our service is the solution that so many businesses are currently looking for to help make their business more manageable.

As a user of our service, we’d love for you to spread the word. You don’t have to swat up on what we offer, just talk opening and positively about your own experience using us, that’s all we ask.

As a thank you, we’ll send you a £50 Amazon voucher to spend on whatever you like.

By spreading the work about the benefits of a telephone answering service, you could be the difference between a business surviving or collapsing in these unprecedented times.

Here’s a little reminder of CSnotepad services that can help a business…
We have a team of professional and friendly Customer Service Advisors ready and waiting to support businesses. If a business is struggling with home working, we can offer effective services that can really make the difference.

If you’ve had to furlough members of your team, you can use us as an overflow service, use us to handle calls outside of your working hours to extend your customer service hours. You can use our team as an extension of your own, answering calls, dealing with enquires, booking appointments, taking orders, even processing payments on your behalf.

Looking for support for a larger team? We can become a central receptionist service, answering and directing calls to your home working team members, so there’s no need for them to give out their personal mobile numbers. Each call is handled professionally and is directed to the team member best to handle it. We can provide multiple telephone numbers free of charge, so that different departments of your business can have their calls handled differently, working from scripts that you tailor to your needs with the help of your own account manager at CSnotepad.

If you know of any business that could benefit from a helping hand during these challenging times, let them know that we’re here. Good comments and positive word-of-mouth really are the very best marketing tools. A recommendation from a trusted acquaintance can make all the difference when it comes to making a smart choice for your business.

As soon as someone you’ve referred signs up with us, we’ll send you a £50 Amazon voucher. We always ask our new customers how they found us, so we’ll know that they were referred by you, or feel free to tell them to mention your name.

There’s no limit to the number of people you can refer to us, and therefore no cap to the number of vouchers we’ll send you.

Help out your fellow business owners, let them know there’s a service out there, and a service provider that’s ready and waiting with over 12 years experience.

How to Run Your Business from Home – Telephone Answering Support

Thursday, March 19th, 2020

running your business from home

Are you looking to run your current business from home, or perhaps you’re thinking of starting a new business from home?

Are you facing any of these telephone related concerns:
Are you looking to answer more than one call at a time?
Worried about customers getting frustrated with long wait times to reach you?
Customers not calling you back once they reach an engaged tone?
Customers not choosing to leave you a message and instead reaching out to one of your competitors?

Your lack of availability could cause more damage to your business than you realise.

But what do you do? You can’t split yourself in two, you can’t afford to hire staff, particularly if your call volumes are unpredictable. Perhaps you already have a small team, but expanding just isn’t an option at the moment.

Getting the telephone support you so desperately need is easier, faster, (and cheaper!) than you might realise. In fact, it’s just a phone call away!

In this blog we’ll explain how our virtual receptionist telephone answering service can work for you when you’re running your business from home.

What we can offer your business:
Multiple calls being answered at once.
Answering all your calls, or acting as an overflow to help with any calls you’re unable to answer during busy spells.
Always available to cover your lunch breaks, staff sickness or holidays.
Able to offer 24/7 telephone answering.
Friendly, knowledgable and professional customer service advisors.
Every call answered with your own personal business greeting.
You have full control over how you’d like us to handle your calls once answered.
At every moment you’re always in full control of when you divert calls to us…and when you don’t.

Why trust us with your telephone calls?
Since 2007 CSnotepad have been providing professional front-line and overflow telephone answering services to hundreds of businesses across the UK. Feel free to read some of our reviews on Google…we’re proud to say we have a score of 4.8 stars from nearly 100 reviews.

How our call answering service works…
You’ll have your own account manager that you can turn to, you’ll start by chatting through the challenges you’re facing and your account manager will tailor our services to meet your needs.

You’ll work together with your account manager to put the perfect script in place. We’ll answer your calls in just the way you choose, asking the questions you select, and extracting just the right information from each caller.

How we handle the call is up to you, we can simply take a name and message and then email you the information so you can return the call at a time that’s convenient.
Alternatively we can deal with general enquiries on your behalf, answering your most frequently asked questions.
We can book in appointments using your online diary (we can help you set one of these up if you don’t currently have one…it’s easier than you think).
We can even take orders and process payments on your behalf through your online payment portal – secure and never taking commission or acting as a middle-man. We only ever have the power to put money in, never take it out!

So you’ll see, we can do as little or as much as you need. We can do anything from simply answering your calls and taking a message, to processing entire orders and liasing with your distributors on your behalf! You can treat us like your very own receptionist, or a fully fledged member of your team…the choice is always yours.

How to put your service in place…
A simple call to our friendly team will get the ball rolling. Then, diverting your incoming calls to us is a really simple process which the team can talk you through, but we also have some really helpful blogs on it too. It doesn’t matter if your calls currently reach you via a home landline, diverted business line, or your mobile, any of these can work alongside the telephone answering services we offer. When you choose to divert to us is always completely in your hands – you don’t have to call us, or email us, wait on us, or jump through any hoops!

For more information on our Telephone Answering Service have a look at our website. Alternatively, to get more information on how our service can help your business with the challenges it’s facing, call a member of our team today on 01273 741400.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD