Category Archives: Choosing a Provider


Starting a New Business in 2020? All You Need to Know About Starting with a Virtual Address

Tuesday, December 31st, 2019

address book

Is 2020 the year to get your new business idea finally off the ground?

Here’s our 3 point plan to understanding and choosing a Virtual Address…

What is a Virtual Address?

Why is a Virtual Address great for a new start-up?

Why chose CSnotepad for your Virtual Address?

What is a Virtual Address?
A virtual address is an office address that becomes yours to use as you wish, print it on your business cards, use it for your invoicing, add it to your website, use it for all correspondence and deliveries, and even register it with Companies House if you choose. You can use it for all your business correspondence, giving it freely to all your suppliers and customers – it will literally appear to your customers that your business is located at your virtual address. However, you’re not renting the office, you’re simply renting the right to use the address as your own. All post that arrives for your business can be forwarded onto your home address, collected at your convenience, or (many providers like us at CSnotepad!) can take your letters, scan them and email them over to you for speed and ease – the choice is yours.

Why is a Virtual Address right for a new business?
It’s likely that you’ll start your business from home, and there’s nothing wrong with that, it’s how the majority of new businesses start, but using your home address for all interactions with your customers has its downfalls. Having a virtual address is an easy and stress free step to building validity for your business while you continue to run your business from home.

A residential address doesn’t give the best first impression to potential customers, however professional you and your business may be, you can’t blame customers for feeling a little uneasy when they search your address on Google Maps and see you’re based from your front room! How will a residential address look on your business cards? Perhaps you think it doesn’t matter, but imagine you are your target audience who are inundated with other businesses offering similar products or services. A residential address does little to offer reassurance that you’re well established, successful and professional within your sector.

As well as thinking about the affect using your home address may have or the credibility of your business, you’d do well to also consider the possible implications for you and your family. You might experience a lack of privacy and feel uneasy giving out your home details, particularly as your database of contacts starts to grow. Depending on the nature of your business, you may find it inconvenient receiving business supplies and deliveries to your home address too.

Why choose CSnotepad for your Virtual Address?
At CSnotepad we do things properly, we take the handling of your information seriously and therefore always meet and exceed the necessary regulations.

If you’re looking for a virtual address we’d like to highlight that we’re a registered service (you’d be amazed how many virtual address providers aren’t). This means we fully comply with the Anti Money Laundering (AML) regulations and we’re licensed by HMRC to offer our virtual address service.

Your business location tells your potential customers a lot about the success and reputability of your business, so your virtual address can really make a difference. Choose a diverse, open-minded and happy location to ‘virtually’ place your business – make it a Brighton and Hove address from CSnotepad. With just a chat on the phone to one of our friendly team members, we can have your business appearing to be in Brighton and Hove without all the hassles associated with starting a new office down south! 01273 741400.

Forget Festive Shutdown – Your Calls Answered Over Christmas

Friday, December 13th, 2019

lazy santa

Your call answering doesn’t have to wind down just because it’s Christmas!

As you staff take time off over the holiday season, are you concerned about keeping your business ticking over?

Perhaps you have a business that doesn’t wind down over the festive season. You might offer an emergency response service, or need to deal with time sensitive enquiries. Or perhaps you simply want to continue to offer an exceptional service to your customers, even over Christmas, putting you a notch above your competitors.

Whatever your reason – with CSnotepad the quality of your service doesn’t have to suffer just because it’s the holiday season. Did you know we can answer your calls 24 hours a day, every day…even Christmas Day?!

Our core team of customer service advisors offer you call answering between 8:30am and 6pm Monday to Friday, and 9am until 3pm on Saturday, but we understand that your customers may need to call you in an emergency, make bookings, or have enquiries, so outside of these hours your calls can be answered by our extended hours team.

Another reason to choose CSnotepad…
Not only can we answer your calls on days that are traditionally holiday days, and extend this beyond core business hours, we can also offer to handle your calls differently depending on when we answer them! We’re proud to offer you a truly tailored service.

You might like a message to be taken and emailed to you for all out of hours calls, but calls taken during other times patched to you or another member of your team. Callers reaching out to you outside of core hours may have very different requirements, so outside of core hours we can patch calls through directly to your emergency team, or send messages via sms or email to relevant ‘on call’ team members. You are in complete control of how you’d like your calls to be handled by our team.

Already using our service? Extend your call answering hours by a little…or a lot!
If you already use our service, you can seamlessly extend your call answering with us to cover Sundays and bank holidays, or start earlier in the morning and extend later into the evening. In some cases we can add it free of charge to your current subscription package.

To find out more talk to a member of our team today on 01273 741400 or drop us an email on message@csnotepad.co.uk.

Sell Sell Sell This Christmas & We’ll Take Care of the Rest – Admin Support for Retailers from CSnotepad

Thursday, November 28th, 2019

lady with christmas shopping bags

Black Friday, Cyber Monday, Christmas buying frenzy, last minute Christmas shopping, Boxing Day sales, New Year sales…it’s certainly a busy time of year if you’re a retailer.

Don’t get caught-out or caught-up in the admin. Such a busy selling period condensed into such a short spell of time could very easily lead to disorganisation and soon affect the customer service reputation you’ve worked so hard to build.

Let us become your backstage admin team, allowing you to focus on selling, while we keep everything else in order.

Avoid the costs of hiring, training, paying and managing additional staff. Our polite and professional team of customer service advisors are on hand to support your business with a range of services. We can do as much or as little as you need, here are just some ideas of how businesses are already using our admin support service…

We’ll take on the tasks that keep you up-to-date:
Product inventories
Product ordering
Liaising with distributors
Responding to suppliers
Document scanning to e-files
CRM management
All data input
Data cleansing

We’ll take on the tasks that keep your customers happy:
Answering sustomer general enquiry calls
Handling incoming customer emails
Chasing up missing or delayed deliveries
Dealing with returns

We’ll take on the tasks that promote your business:
Email marketing
Postal mail outs
Social Media Management
Newsletters

We’ll appear seamlessly as though members of your own in-house team. No job is too large or too small, too repetitive or too peculiar! We pride ourselves on a personal service, and we will take the time to discuss and fully understand the challenges you’re set to face in the busy period ahead, and shape a service that really meets your admin needs.

To discuss how we can help you stay on top of your admin, talk to a friendly member of our team today on 01273 741400.

Get Set for Black Friday – Maximise Your Sales with Help from CSnotepad

Thursday, November 21st, 2019

black friday image

It’s that time of the year again – our inboxes start to fill with Black Friday Deals.

If your business is looking to maximise Black Friday it’s not just about offering great deals to boost your sales, it’s about what you do next…

Let your business feel the benefit of your Black Friday deals – maximise every enquiry and every call – no engaged tones or voicemail messages, no matter how busy you might get.
Have everything in place to ensure that you can cope with the increased volume of telesales and general enquiries. Don’t let the quality of your customer service suffer, be ready without the need to hire additional staff…here’s how!

Get Black Friday support from CSnotepad, we’re a Brighton based team of customer service advisors waiting in the wings to act as your own extended team – your callers will never know they haven’t reached your business directly.
We can answer your incoming calls, deal with general enquiries, take messages, take orders and even process payments via your own online system. We really are the helping hand you’re looking for.

The range of services we can offer is wide, and we’re always willing to tailor any service to meet your individual needs. We’re here to do as much or as little as you need – use us as an overflow safety net during your busiest times, or alternatively use us as your own dedicated team, diverting all calls to us, freeing up your time to focus on the areas of your business that really need you during the Black Friday madness.

We’ll work closely with you to form a script that’s unique to your business, dealing with each call in just the way you’d like, always with your personalised business greeting, and always with a warm and professional service.

We’ll have a team of advisors trained on your business, so we can handle multiple calls at once so that your callers will never reach a voicemail or engaged tone, helping boost your customer service reputation. You can also forget other concerns that you’d ordinarily have with your own internal team, such as covering lunch breaks or being under pressure from unexpected staff sickness.

We work hard to select the right team so you don’t have to. We only ever select people that have the right mindset, positive and friendly with a willingness to offer great service, and appreciation for the important role they play in building the reputation of your business. You can rest-assured that your calls are in safe hands this Black Friday.

Let your business feel the benefit of your Black Friday deals – maximise every enquiry and every call with your extended team at CSnotepad.

To find out more, chat to one of our friendly team members today on 01273 741400.

Telephone Answering – Looking for a Service You Can Use ‘As and When’?

Monday, October 28th, 2019

woman with umbrella jumping

Go subscription free with CSnotepad – no monthly subscription – just a reliable service waiting in the wings!

Subscriptions can be a really cost effective way of supporting your business regularly – but what if you want something that’s more ‘as and when’?  You might well go a month or even months without using a service – in this scenario, turn to one of our flexi-plans.

If you’re looking for overflow or back-up support, cut the chains of a subscription and get an anual flexi-plan from CSnotepad.

Don’t feel cornered into a monthly subscription just to have the reassurance of a reliable service if you need it. Our annual flexi-plans are perfect for businesses looking for sporadic support. Don’t be put off by the word ‘annual’ it simply refers to the fact you have a year to use it before it expires. With any of our flexi-plans you buy a bulk of credits that you can use throughout a 12 month period – we’ll be there to support you whenever you need it….and leave you to it the rest of the time.

You can talk to one of our friendly and knoweldgeable account managers about the frequency you think you might need us, and together we’ll be able to gauge the right anount of credits needed to best (and most cost-effectively!) support your business. Should you run our of credits within your 12 month period, you can simply buy more credits to ensure that you are always supported should you need us.

You’re in control…
You are always in control of when you do-and-don’t divert your calls to us. You don’t have to call us, or wait for us to switch on your divert. Whether you want to divert to us, perhaps for an hour during a staff meeting, or a month during your busiest period – you’re always in control. Our team will be happy to talk you through how easy it is to control your divert.

A huge range of businesses could benefit from a flexi-plan…
Seasonal businesses
Businesses that have extreme fluctuations in calls
Businesses that would like to have a contingency in place should they suffer staff sickness
Small teams looking for over-flow support during periods
Businesses wanting holiday cover

Here’s an example of how it works…
With our usual monthly Advanced Plan subscription a business would pay £270 and receive 200 call credits a month. If they don’t use all of their credits, they are lost each month.

On our Advanced Annual Flexi-Plan you would pay £3240 (12 x £270) in advance for 12 months, and you then have the full year’s call credits (12 x 200 credits) added to your account to use whenever you need them throughout the 12 month period.

To find out more about our Annual Flexi-Plans and whether they’re the perfect solution for your businesses, call a member of our team today on 01273 74140.

Looking for a Virtual Office Address – Here’s Why You Should Make it Brighton!

Friday, October 18th, 2019

brighton royal pavillion

There are so many advantages to a virtual office address – you really can place yourself anywhere in the country without having to relocate! This helps you to appear more established to potential customers, as well as dramatically increasing your visibility through online search engines – opening your business to a whole new ‘local’ audience.

With just a chat on the phone to one of our friendly team members, we can have your business appearing to be in Brighton and Hove without all the hassles and fincancial strains associated with starting a new office down south! So why choose Brighton when you could ‘virtually’ be anywhere?…

Your business location tells your potential customers a lot about the success and reputability of your business, so your virtual address can really make a difference.

Choose a diverse, open-minded and happy location to ‘virtually’ place your business – Brighton and Hove has long been considered one of the best cities in the UK, voted the trendiest and happiest place to live, as well as having a well-earned reputation for tolerance and diversity. Brighton and Hove is a major tourist destination for good reason, attracting 8.5 million visitors a year spending over £69 million.

Let your business appear well connected – The city has exceptional transport links with London less than an hour by train and Gatwick International Airport just 30 minutes away. Brighton also offers good connections to France with ferry crossings to Dieppe from nearby Newhaven.

Appear to be surrounded by motivated people and a growing business scene – Brighton is one of the UK’s entrepreneurial capitals, voted the best place to start a business in the UK (study compiled by Informi 2018). Anita Roddick also opened the first Body Shop in Brighton in 1976 after seeing the potential in its diverse and responsive audience.

You’re more likely to have an above average workforce pushing your business forward– An impressive 50% of Brighton’s population have qualifications NVQ Level 4 and above, which is considerably above the average for the South East. That’s not a bad statistic for helping your potential customers feel that they’re in good hands by turning to your business over your competitors!

For more information on a Brighton virtual address contact us on 01273 741400 or visit us here, and to learn a little more about the benefits of a virtual address have a quick read of our blog: ‘Let Your Business Reach a Whole New Audience’.

Let Your Business Reach a Whole New Audience – Spread Your Reach with a Virtual Address from CSnotepad

Thursday, October 10th, 2019

new audience of people

Reach more of your target audience, extend your range, grow your business.

You don’t have to take on all the financial commitments of opening an additional office in a new county to extend the national reach of your business. Consider our Brighton and Hove virtual address.

We know it’s difficult to find new customers further afield. Many people prefer to use a local company, or limit their internet search to businesses within their town or county. For the vast majority of people, a local business comes with a higher level of trust, comfort and loyalty. With so many rogue businesses hiding behind an online guise, it’s no wonder customers opt for a business based within easy reach should any problems arise.

Make your business a local business…without being based locally! It’s easier than you think, simply use our Virtual Address Service.

What is a virtual office address?
Our Virtual Address Service offers you the use of our professional office address in Brighton and Hove. You’re not renting a space in our office, simply renting the right to use the address as your own. You can use this address on your business cards, add it to your website, put it on your invoices and even register it with Companies House if you choose.

Why businesses love our virtual address?
You really can use our Brighton & Hove address as though it’s your own – that includes on Google. Open up a whole new audience with a Brighton and Hove address – reach out to a population of nearly 300,000 people who will now consider you a local business! Not to mention the wider reaches of East Sussex and West Sussex.

So what happens when you’re sent post to your virtual address?
Don’t feel that you need to restrict who you give your virtual address to, getting post is all part and parcel of the virtual address service. Any post that arrives for you can either be:
Forwarded to an alternative address (such as your office) for you to receive
Opened, scanned and emailed over to you
Kept safely for you to collect at any time during our office opening hours.

Why choose CSnotepad?
We’re a small, professional, friendly and dedicated team that are here to support you and your business. We can offer virtual telephone numbers, telephone answering, diary management, and payment processing to further support you as your business grows.

A virtual office address provides a simple, affordable and business changing solution. Visit our website here or call us on 01273 741400 for more information on a virtual office address with CSnotepad.

We’ll Answer Your Phone Calls – A Simple Solution to Growing or Starting a Business

Monday, September 30th, 2019

man multitasking

We’ll answer you phonecalls! Sounds simple right? Well that’s because it is. But you’d be surprised how many businesses and new start-ups have absolutely no idea such a service even exists!

We’ve heard about people with new start-ups that have taken phone calls for their new business while hiding in the toilet of their existing employer. Desperate not to be found out by their boss while trying to get their business off the ground.

We know of businesses that rely on an answering machine to handle enquries when the team are busy with clients. By the time they’ve returned the call the potential customer has unsurprisingly already gone with a competitor.

You DON’T have to split yourself in two, and you DON’T need to hire costly staff before you’re ready just to ensure the phone gets answered.

CSnotepad – we’re your cost-effective solution, ready and waiting!

What we do:
We can answer your phone calls as though members of your own in-house team. The caller will never realise they haven’t reached your business directly. Sound to good to be true?! Trust us, it’s not.

We’re a friendly team, working exclusively from our seaside office in Brighton and offering a personal service. We don’t expect you to fit into a pre-defined template, we’ll work with you to understand your business and how you’d like your calls handled.

What happens once we’ve answered your call:
Well, we can either take a message and contact details for each of your callers and allow you to call them back at your convenience. Or we can manage the call directly, answering general enquiries, emailing over brochures, taking bookings for you, even processing payments…it really is down to you how much you’d like us to do for you.

Our service is flexible, and we really can shape our services to meet the challenges you’re facing, saving you time, effort and helping you convert potential customers into sales!

We’ll keep you posted every step of the way. You’ll receive daily updates from us about the calls we’ve taken and any further action needed by you. Think of us like your personal receptionist, only without all the demands of hiring us…no pension contributions, no concerns about holiday and sickness cover, just a reliable and cost effective service that helps you grow your business.

You’re always in control of when you want us to answer your calls, you can divert calls our way when you’re busy, and deal with them yourself again once you’re free.

To find out more about call answering from CSnotepad, call a member of our friendly team today on 01273 741400.

3 Reasons Csnotepad is the Right Choice – Even if We’re Not Your Local Choice

Thursday, September 19th, 2019

neighbourhoods around the globe

With telephone answering there really is no geographical restrictions, so don’t just search for local providers, broaden your search to focus on providers that can really meet the needs of your business. The quality of the service you receive from us will never vary based on your location – we have customers from all over the UK, and from all over the world.

Even if we’re not a local choice for your business (we’re based in the sunny south of England!), here are just 3 reasons we feel we’re still the right choice for your business…

1) Our Customer Service Means You Receive a Local Feeling Service
Don’t fall into the trap of assuming that just because a provider is local to you, they’ll be easier to get hold of, or more willing to face any challenges you might have with the telephone answering service they provide. Companies can so eaily hide behind their online presence, and a local address doesn’t always equate to a friendly and local feeling service. Even if we’re based milles away from you, our exceptional customer service means that we’re always on hand to help, no matter the problem or enquiry. We’re a simple call away, a quick email, or even an instant online web chat – whatever method suits you best. We’re here to listen, here to help, and here to tackle any problems that might arise.

2) Your Frequent Callers Will Always Receive a Local Feeling Service
At CSnotepad each and every one of our customers benefits from our advanced caller recognition software which allows us to build up a database of your frequent callers. We know when your loyal customers are calling, we can greet them with the same recognition and warmth of service you would. When you start using our service you can fill us in on all the important people that might call – the callers you’d like to receive that extra bit of care and attention, those that have helped and supported your business to grow. But it wont end there, with each call we answer for you, we’ll continue to build up a database of your caller information, improving the customer service and phone experience for every one of your repeat callers. You’ll have a small team of customer service advisors assigned to your account, and they’ll become familiar with your business and your callers, your frequent callers will even get to know them too!

3) Boost Your Own Customer Service with International Support
If your business is based in another country on a different time zone, take advantage of the time difference and use our service to take calls outside of the working hours of your own in-house/in-country team. What a way to boost your customer service and stand out from your competitors!

All of your calls will be answered by our English speaking customer service advisors based in our sunny office in Brighton & Hove. Every one of our advisors speaks clearly and is friendly, polite and professional, we’re confident that your extended team at CSnotepad will appear as though part of your own in-house workforce – wherever you’re based!

For more information, or to simply have a chat about our services, call a member of our team today on 01273 741400.

Have You Recently Grown Your Team of Remote Workers? Trust Us – You Don’t Need a Receptionist – You Just Need CSnotepad

Friday, August 30th, 2019

receptionist patching calls

We can offer you a receptionist service without any of the stressful and costly steps needed when you hire your own receptionist. With CSnotepad’s central reception service, you avoid the need to advertise, interview, train, cover lunch, cover holiday and cover sick – that’s all left with us! You wont even have to buy them a computer or phone! Beyond the huge savings that come with using us over hiring your own receptionist, read on to find out how flexible and convenient our service can be for your business…

As your team grows so does the quantity of incoming calls, with Csnotepad you no longer need to worry about how each and every incoming call will get to the right team member…wherever they happen to be.

Tailor-made service…
We’ll function just as your own central receptionist would. We’ll take each of your incoming calls and answer them professionally with your own personal business greeting. We’ll work with you to tailor-make your own script, so that your small team of customer service advisors know just what information you’d like them to take from each caller, and how and where you’d like them to direct each call.

Flexible…
Perhaps you’d like product enquiries transferred to one member of your team, while bookings or purchases directed to another. Maybe your team members are geographically spread, and you’d like the call directed to the team member closest to the callers location. You can set up your own criteria dictating where each call should be directed to, your small team of customer service advisors will always follow this – without exception.

Convenient…
Our central reception service acts just as your own in-house receptionist would, so there’s never any pressure to take the call if it’s not convenient, we can simply take a message and inform the caller that you’ll get back to them as soon as possible. You can even set up a hierarchy of numbers you’d like us to try, if the first member of your team is unable to take the call, we’ll simply try the next best person.

You’re in control….
Our customer service agents can direct your calls to any number you choose, whether it’s a mobile number, extension number, home landline, branch number or customer’s site. Changes to your script can quickly and easily be made whenever you need to make alterations to how or where your calls are directed. With CSnotepad you’re in full control of how your calls are handled.

Call us today to discuss how we can act as a central reception for your business on 01273 741400.

Recent Posts

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Getting to Know Call Answering Terminolgy: What is Call Patching?

Buy Yourself What You Really Wanted for Christmas – Here’s £50

Starting a New Business in 2020? All You Need to Know About Starting with a Virtual Address

Forget Festive Shutdown – Your Calls Answered Over Christmas

Sell Sell Sell This Christmas & We’ll Take Care of the Rest – Admin Support for Retailers from CSnotepad

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD