Category Archives: Choosing a Provider

Telephone Answering From CSnotepad: We Won’t Charge You For Cold Calls

Friday, March 15th, 2019

phone answering cartoon

Unlike other virtual receptionists, we don’t charge for cold calls. We don’t believe it’s right for you to waste your valuable call subscription credits on time-wasting cold callers.

Cold calls cost our business heavily, wasting the time of our customer service agents when they should be answering important calls for your business. We never charge you for this lost time, in fact you wont even know that you’ve received cold calls – just as it should be!

We thought we’d let you know just how we go about sifting out your cold calls…

Here’s what we classify as a cold call:
If a caller doesn’t ask for you or a member of your team by name, and instead asks for the person in charge of marketing, your website, stationery etc. we consider this a cold call and politely ask the caller to remove you from their marketing list and not call again.

You’re in control:
If you find that cold calls are still reaching you, it’ll be because they have your name, it’s then your responsibility to ask the caller to remove you from their marketing list and not call you again. Alternatively, feel free to drop us an email with their details and we’ll be happy to make an outbound call to them on your behalf. It’ll just be charged as one of your call credits, and it gets the job done quickly and effortlessly for you.

If you’re at all concerned that you may miss out on calls that could be mistaken as nuisance calls, then please do just give us a call and let a member of our team know. We’d be more than happy to handle each call in line with your script without any exceptions.

Just another reason for choosing CSnotepad as your virtual receptionist!

For more information about telephone answering, or any of our virtual receptionist services, talk to a member of our team today on 01273 741400.

Telephone Answering Service: 3 Reasons We’re Proud Not to Offer Online Set-Up

Tuesday, February 12th, 2019

anonymous group of people

It seems that we can do pretty much everything online these days without leaving the comfort of our homes or picking up the phone – signing up to a telephone answering service is no exception – unless you’re thinking of using CSnotepad for your telephone answering that is!

We’re proud that we don’t offer an online set-up, and here are our 3 reasons why…

1) We don’t expect your needs to fit into a generic template:
Unlike a telephone answering service that offers an online set-up, we never expect the needs of your business to fit into a predefined template, we recognise that your needs are specific to you and your industry. We assign each of our customers an account manager who will work through the set-up and script with you – no generic forms! We begin by understanding where you feel you could benefit from a little extra help and support, and we’ll then shape a service that really meets your needs, we couldn’t achieve that from an online set-up!

2) We never want to sound like a call centre, we want to sound like members of your own team:
Having someone that understands the needs of your business is crucial if we’re going to offer you a telephone answering service that functions as though part of your own in-house team. Unlike the sparse and basic details that will be available to advisors based on an online set-up, our customer service advisors will be equipped with a solid knowledge of your products and services. One of our account managers will work with you to create the right first impression for your callers, with a tailored script that represents your business and your customer service model.

3) We know who you are, and you know who we are too:
We don’t hide behind the anonymity of an online set-up. Setting up your account over the phone means that you’ll be talking directly to your account manager. You’ll know them by name, and they’ll know just who you are and get to know your business well. Should you have any queries with your service, or like to make any tweaks, you’ll know just who to contact. Unlike an online set-up, we’re not anonymous, and we’ll never expect you to contact us by email only. You are always welcome to pick up the phone and talk to one of our friendly team who are always available to help.

When choosing your telephone answering provider, consider how your account will be set up. A fast and easy online set-up may seem like the perfect stress-free way to get started, but is it right for your business?

A tailored personal service makes us proud of the way we do things – we hope you’ll think so too!

Find out more about our services from one of our friendly team today – 01273 741400

CSnotepad Virtual Receptionists: Holiday Support Without the Monthly Subscription

Thursday, January 31st, 2019

tropical beach holiday

Do you desperately want a holiday in 2019 but the demands of your business leave you feeling that you simply can’t be away?

Turn to CSnotepad for support WITHOUT the ties of a monthly subscription.

Usually you’d be faced with just 3 unattractive options:

1) You’d have to switch on your answering machine, accept the loss of sales as potential customers go to your competitors, and do everything you can on your return to respond to enquiries and patch up your customer service reputation that prides itself on prompt response times. You’d be left wondering whether the holiday was really worth it when you take into consideration the cost of the holiday and the cost of lost sales.

2) You decide to go on holiday but work while you’re away to ensure you don’t lose a sale or damage your service reputation. You get your calls diverted to your mobile, pay the foreign call charges, spend hours missing the sunshine replying to emails from your hotel room. You return home feeling like you haven’t really had a holiday at all!

3) want a holiday without the distractions of work so you use the services of a virtual receptionist to take your calls and manage your enquries. However, you have to sign up for a monthly subscription – paying every month for the service even when you only need it for the few weeks a year that you’re away. The financial strain puts a dampener on the idea of a holiday!

CSnotepad offers a problem solving option 4!

CSnotepad offers a solution that’s more cost effective and works around your needs, offering you the flexibility for support when you need it, and only when you need it.

At CSnotepad we have the perfect solution for holiday support – our flexible annual plans. Don’t be put off by the word “annual”, it simply means you have a year to use your call credits. Rather than paying a fee each month and in return receiving a call allowance, our Flexi-Plans allow you to pay the 12 months in advance and have all the call allowance added to your account for you to use at any point throughout the year. No more call credits going to waste if they’re not used each month, no more paying for a service when you just don’t need it. Your call credits are simply there for whenever you need them!

What we can do for your business…
We’ve already proven ourselves to be the right choice for holiday support for hundreds of businesses, all taking advantage of our wide range of services, shaped to their individual needs while they’re away. We can handle your incoming calls, make simple outbound calls, deal with enquiries, book in your appointments, take orders and even take payments.

We’ll send you a daily summary so you can keep a distant eye over things while you sip on your pina colada, or simply catch up quickly once you’re home.

You can just rest assured that when you need us we’re here and ready to take your calls, leaving you to enjoy a well earned break away in 2019.

Talk to a member of our team today about our Flexi-Plans: 01273 741400.

UK Charities Telephone Enquiries: With Over 10 Years Experience We’re Here to Help

Monday, January 28th, 2019

sunshine with a face

Our 10 years of working with UK charities has taught us that your needs differ greatly from those of our business clients, and not only that, your needs also differ greatly from those of other charities. That’s why we always start by understanding your needs, and shape a service that best suits you, always with the flexibility to change things as your charity grows or as your needs alter.

General Enquiries
A great number of charities have used their CSnotepad virtual receptionist service as the main contact for general enquiries from the public. We can offer far more than just a name, number and message. We can answer your most commonly asked questions by following a script you’ve supplied, equipping our customer service advisors with the information they need to deal with questions thoroughly, competently, and always in a friendly and professional manner. We go above and beyond to ensure that your callers always feel they’ve reached you directly. We never want to sound like a call centre, and give each caller the friendly service and recognition that you would.

Make Us Your Central Receptionist
We can act much like a switchboard or central receptionist for your charity. We can answer all your incoming calls and redirect them to the necessary department, member of your team or branch best to deal with them. Unlike your own in-house receptionist we can handle multiple calls at the same time, without the need to cover our lunch break, holiday, or spells of sickness! You really can tailor this service to meet your needs; perhaps you’d like calls directed to you between certain hours or certain days, and outside of these times redirected to a different number or a different member of your team entirely. Perhaps you’d like to put in place a hierarchy of calling so that if we’re unable to reach the preferred team member, we’ll try other numbers, or other team members until someone is reached.

You’re in Control
Each call will be answered with your own personalised greeting, and the customer service agent will follow the script that you’ve agreed in a natural and friendly manner. You don’t always have to divert all your calls to us, you’re welcome to take your calls in-house when you have staff or volunteers available, and divert back to us when things are a little more stretched. You’re always in control of your divert – you don’t need to wait for us, contact us, jump through any hoops or follow any complicated instructions. We’ll guide you through the simple steps of how to set-up, check, and change your divert – it’s really simple.

For more information on how CSnotepad can support your charity, call a member of our friendly team today on 01273 741400.

Providing a Telephone Answering Service for Charities for Over 10 Years – Marketing Campaign Support

Monday, January 14th, 2019

working together image

Is your charity planning for an awareness boosting marketing campaign in 2019, are you looking to spread the word and increase donations to your charity? Make sure that the money you invest into a new marketing campaign isn’t lost by being insufficiently prepared to handle the increase in call volume it brings.

If the goal of your marketing campaign is to see more people get in touch, get yourself ready and fully prepared with telephone answering support from CSnotepad. We have over 10 years experience working with charities, and understand that your needs are different to any other business or charity.

Tailored to Your Needs
You don’t need to employ, train (and pay!) more staff to handle a yet unknown increase in your calls for the short duration of a campaign. Save yourself time, stress and a great deal of money by using our telephone answering service as the first contact for your campaign. You’ll work closely with one of our account managers who will aid you in reaching the goals of your campaign, and they’ll train our team of professional customer service agents accordingly. We’ll work with you to tailor a script that not only collects the information you require from each and every caller, but also mirrors your existing customer service model – further boosting the reputation of your charity.

Donation Processing
Our customer service agents can process your donations directly via your own online portal, but don’t worry – we’ll guide you through how to set us up as a user with limited privileges. We’ll only ever be able to put money into your account, not take it out, and we wont be able to access any sensitive information. By taking donation directly, no call backs are needed, and there’s no need to disturb a member of your own in-house team. The caller has a seamless and professional experience with one of our polite customer service agents.

Call Agents There When You Need Them
Don’t try and hire your own staff for an unknown. We appreciate that it’s difficult to estimate just how successful a campaign is going to be. If you attempt to hire your own staff, you could be paying for staff to answer calls you simply aren’t receiving, wasting valuable charity money in the process. If you staff cautiously, you could drop calls that you’ve worked so hard to receive, callers could have lengthy wait times, reach a voicemail, or even the dreaded engaged tone! Truly maximise the potential of your marketing campaign by using CSnotepad telephone answering service. Our multiple telephone lines allow us to take multiple calls for you at the same time, and we can allocate more members of our team to handle any unexpected spikes in call volume. We’ll put together a tailored call plan that accommodates for the call response you expect, and assess it as the campaign progresses, really ensuring that our service meets your needs.

Call one of team today to discuss your campaign goals on 01273 741400.

Give Your Business Start-Up the Best Start – Admin Support from CSnotepad

Monday, December 31st, 2018

support scrabble pieces

Are you starting your own business in 2019? Are you worried that there’s simply not enough hours in the day and enough hands to get things done? We understand that a new fledgling business doesn’t have the funds to hire staff to take some of the load. When you’re ready, consider taking advantage of admin support from CSnotepad as a cheaper and easier alternative.

Unlike hiring your own staff, you don’t need to find us a place to work, or supply us with a computer, train us, cover our lunch break, cover our holiday and sickness. You don’t need to pay into our pension or contribute to our national insurance – let us worry about all of that!

Our polite and professional team of customer service agents are here working from our friendly office in Brighton, and are on hand to support you and your business with a range of administration tasks wherever you’re based, including:

Tasks that promote your business -
Email marketing
Postal mail outs
Social Media Management

Tasks that improve your customer service -
Customer care calls
Debt chasing
Handling incoming customer emails
Responding to suppliers
Appointment reminder calls
Diary management

Tasks that keep your data up-to-date -
CRM management
Product inventories
Data cleansing
Document scanning to e-files

No job is too large or too small, too repetitive or too peculiar! We pride ourselves on a personal service, and we will take the time to discuss and fully understand the challenges you’re facing, and shape a service that really meets your admin needs.

Unlike your own employee – you don’t need to find us work to keep us busy. Send jobs our way when you’re busy and take them back in-house when things are a little more steady. Use us as much or as little as you need, just know we’re here to make things easier as your business builds throughout 2019.

Chat to a member of our team today on 01273 741400.

Give Your Business Start-Up the Best Start – A Virtual Telephone Number from CSnotepad

Thursday, December 27th, 2018

virtual telephone number image

Looking to start a new business in 2019? Don’t be swayed and don’t be concerned, just go for it – starting your own business can be hugely rewarding. But there are things you can put in place from the start to really help retain control (and your sanity) as your new start-up starts to fly! Don’t be fooled into thinking you need to hire an office just to give your potential customers the right impression of your business – working from home can be a smart and cost effective way of running your business if you take advantage of a Virtual Telephone Number…

Here are just some of the obstacles you might face when starting your business using your home phone number or mobile phone:

  • What message do you put on your voicemail or answer machine message? If you use a message that introduces your business this is the message also reached by friends and family. If you use a more generic message, this wont sound professional to your clients and potential clients wont be sure they’ve reached the right number
  • You never know whether it’s a personal or business call so you’re unsure whether you need to answer the phone call with your business name.
  • You would like to maintain some separation between your business and personal life, but having the same number results in answering work calls late into the evening and at the weekends.
  • Getting another mobile phone specifically for work calls is expensive and a headache carrying around 2 phones.
  • If you use a mobile number instead of a land line number you worry that it makes potential clients lack confidence in your business, you appear to have no physical presence.

The CSnotepad Solution
A virtual receptionist service can offer you a virtual landline phone number. It’s a number that can have any geographical code, such as 01273 (Brighton). This becomes your number and what happens when someone calls it is entirely up to you! All calls to your virtual number can be directed straight to your mobile phone – this solves the issue of appearing not to have a landline and therefore a physical office base, eliminating any concerns that you may be transient and more difficult to contact if problems were to arise with the product or service that you’re selling. Or, you could get calls to your virtual telephone number diverted to your home landline – solving the problem of security and privacy by not having to give out your home phone number to customers and suppliers. Wherever you choose to divert your calls, the caller will never know the number they’ve been diverted to. However, this doesn’t solve the problem of not knowing when your ringing phone is a diverted call from your virtual number or a personal call, so you still don’t know whether to answer the call with your business greeting…

The CSnotepad Solution Extra:
Combine a virtual telephone number with one of our affordable call subscription services. We will answer the calls to your virtual number on your behalf, always with your chosen business greeting, and always by a professional and fully trained customer service advisor who knows your business. The caller will have no idea they haven’t reached your own in-house receptionist (making you look like you have a lovely team working for you)! We can either take a name and message so you can return calls at your convenience, or give you a call on your chosen number, notifying you of the caller and asking whether you’d like to take the call. Problem solved!

For more information on a Virtual Telephone Number or any of our call answering services, just give a member of our friendly team a call today on 01273 741400.

Let 2019 Take You in a New Direction : Business Start-Up Support from CSnotepad

Friday, December 14th, 2018

2019 new road image

Is 2019 the year you make the exciting leap and start your own business? Don’t be daunted, we’re here to tell you that..well…we’re here! It might be your own business, but it doesn’t mean you have to go it alone. When you’re ready there are so many ways that a virtual receptionist service like CSnotepad can help you juggle all the demands of a new start-up business.

Don’t believe that your business needs to be pulling in a huge profit before you can justify paying for a helping hand. We’re not suggesting you hire staff, that’s too costly and frankly unnecessary for most start-ups. Instead, we recommend you turn to the varied and professional services offered by a virtual receptionist company. A team of staff, trained on your business will be here when you need them, affordable and reliable. Use a virtual receptionist company like ours to take some of the load and provide you with the time to focus on the areas of your business that really need you.

Send the repetitive and time consuming tasks our way – that’s what we’re here for. Let us take your incoming calls as though we’re members of your own in-house team, your callers will have no idea that they haven’t reached you directly. We work with you to create a script that means we always answer your calls in just the way you want. We can handle your general enquiries, take on admin jobs like data entry, book in your appointments, we’ll even process your orders, take payments through your own online payment portal and liaise with your distributors if you choose.

But don’t be daunted, this is just a small leap into the options and services available to you, but we can do as much or as little as you need, as and when you need it. So for now, if you’re just looking for someone to take a name and message when you can’t answer your calls – that’s fine, we’re right here!

At CSnotepad we can even supply you with a virtual phone number and virtual address to help you appear more established to your potential clients. This is particularly helpful if you’re running your business from home, it can help you to manage the separation between your home and work life.

With CSnotepad we shape our services to fit your needs. We know that every business is different, so we aim to provide help where you need it most, when you need it most. Talk to one of our team on 01273 741400.

Retailers: 4 Ways CSnotepad Can Support You & Your Increased Call Volume This Christmas

Tuesday, November 13th, 2018

christmas gifts

CSnotepad can support you with your increased call volume during the Christmas buying frenzy!

Increased buying during the Christmas period can really see your business soar – but only if you’re prepared.

Don’t let your potential customers reach an engaged tone when trying to place an order or enquiring about one of your products. Christmas shopping really can be stressful, and your customers are looking for an easy and fast buying experience, otherwise they’ll simply turn to one of your competitors. Christmas is definitely not a time to be relying on customer loyalty or your past customer service reputation – it’s the service you offer now that really matters when looking to maximise on Christmas sales.

Prepare your business with the help of CSnotepad.

4 Ways We’ll Support Your Business This Christmas…

1. Free up your time so that you can focus on the areas of your business that really need you…
Don’t be distracted by the ringing phone. We’ll have a small team of customer service advisors trained on your business, answering your calls as though members of your own inhouse team so that you and your team can focus on other aspects of your business – whether that be packaging, despatching, website orders or managing sales within a physical store.

2. Boost sales with helpful and up-to-date information…
Your team at CSnotepad can deal with your general enquiries; we can equip our customer service advisors with answers to your most frequently asked questions. Ensuring that your potential customers receive all the information they need to complete their purchase with you. We can even chase up orders, stock levels or delivery statuses directly with your suppliers or distributors, and relay this information to your callers without troubling you for information.

3. Take orders and process payments…
It’s great to be able to offer your customers the option of placing their order by phone. But don’t worry, this doesn’t create additional work for you, we can take orders and process payments using your own online payment portal. We’ll guide you through setting us up as a user with limited rights, so we’ll only ever be able to put money in, not take it out, and we wont be able to access sensitive information!

4. Boost your customer service…
You don’t just have one line allocated to you, we’re here and able to handle multiple incoming calls for your business all at the same time. Your callers wont be left waiting in a queue, or met with an engaged tone, they’ll reach one of your friendly CSnotepad team who’ll greet them with your own professional business greeting. Your callers will never realise that they haven’t reached your business directly.

Whether you expect 5 calls or 500 calls a day in the build up to Christmas, we really can tailor our service to meet your needs. Call CSnotepad today on 01273 741400 to discuss how we can help you to maximise your Christmas telephone sales, never miss an enquiry, and offer you a reassuring safety net during your busiest times.

Whether you expect 5 calls or 500 calls a day, your needs can be met and adjusted, giving you the confidence to know that your business wont miss out as Christmas approaches.

Call csnotepad today on 01273 741400 to discuss how we can help you to maximise your Christmas telephone sales, never miss an enquiry, and offer you a reassuring safety net during your busiest times.

CSnotepad – Acting as Your Central Receptionist Wherever Your Team Members are Based

Tuesday, October 30th, 2018

headset icon

Does the success of your business depend on a team of people who are based or spend much of their time outside of the office? Never has home working been so common, but how do you go about ensuring that wherever your team members are, they’ll always receive the incoming calls they need to?

Let CSnotepad act as a a central receptionist for you, directing all of your incoming calls to the person best to deal with them.

A small team of customer service advisors will be trained and assigned to your business, answering each of your calls with your personalised business greeting and asking the questions agreed with you in your own tailor-made script. Once we have the information we need from the caller, we can put them on hold while we contact the best person to handle their enquiry. Perhaps you’d like product enquiries transferred to one member of your team, while bookings or purchases directed to another. Our central reception service acts just as your own in-house receptionist would, so there’s never any pressure to take the call if it’s not convenient, we can simply take a message and inform the caller that you’ll get back to them as soon as possible.

So why not hire your own receptionist?

Avoid the time and stresses of advertising, interviewing, hiring, training, finding office space, buying equipment, paying a salary, national insurance, pension contributions, finding alternative cover during spells of sickness or holiday…need we go on! With your team at CSnotepad you’ll know that your calls will always be answered – with multiple lines your important clients and potential customers wont get an engaged tone. Each call to your business will be handled professionally by a friendly customer service advisor who’s familiar with your business – your callers will have no idea they haven’t reached your business directly.

Our call agents can direct your calls to any number you choose, whether it’s to a mobile number, extension number, home landline, branch number or customer’s site. Changes to your script can quickly and easily be made as and when you need them, altering how and where your calls are directed. With CSnotepad you’re always in full control of how your calls are handled.

Call us today to discuss how we can act as a central reception for your business on 01273 741400.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD