Category Archives: Choosing a Provider

There When You Need Us, Gone When You Don’t! – Flexible Call Plans From CSnotepad

Wednesday, July 8th, 2020

there when you need us, gone when you don't - magicians hat

Everything about the current times feels unpredictable. How will people react as businesses start to re-open, and consumers can start to return to their normal buying habits. In unpredictable times, we don’t expect your business to be the same every week, or even every day. There will undoubetedly be peaks and troughs ahead, so why not choose a service that will tailor itself to your needs in real-time. At CSnotepad we can be that extra pair of hands you need when you’re busy, and quickly and effortlessly take a step back when things are a little more manageable, and you’re happy to handle things yourself.

Our Flexi-Plans offer you flexible support: day-by-day, hour-by-hour!

Rather than a monthly subscription which assumes you’ll receive a similar number of incoming calls each month, our Flexi-Plans give you a bank of call credits to use throughout a 12 month period – use them whenever you like.

We’re always trying to adapt our services to better suit our customers, and better suit the challenging times we’re all currently working through. Our Flexi-Plans offer a telephone answering service that fits around your needs and your call volume, however unpredictable that might be.

Here’s what you’ll get…
Have your incoming calls answered by a polite and professional team of Customer Service Advisors based in Brighton & Hove. Your new team will be trained on your business and have a solid knowledge of your products and services. Each and every call will be answered with your personal business greeting, and handled in just the way you choose from your own tailored script. We can offer anything from simple message taking, to order taking and payment processing. Your callers will never know they haven’t reached your own in-house receptionist!

You’re always in control….
We’ll only answer your calls when you choose to divert them to us; that might be when you’re experiencing a busy spell, when you have a meeting, when you’re low on staff, or when you simply want to be without the distraction of the ringing phone. We can even offer telephone answering beyond standard business hours, including 24 hours a day, 7 days a week should you need it.

Diverting your calls is easy, no matter what type of phone you use, or whether it’s a home or business landline. We can talk you through the simple steps if you’ve never done it before. Learn the steps well, because every time you want to divert to us you can, and then simply switch off the divert when you want to handle the calls yourself.

We offer different Flexi-Plans depending on how many call credits you think you might need in the year – the more you buy the cheaper it gets. But don’t worry, if you run out, you can always buy more. We’ll keep you posted on how many credits you have left, so you’ll never get caught out.

To find out more about our Flexi-Plans just talk to a member of our friendly team today on 01273 741400. Or have a browse of our website to find out more about the range of tailored services we can offer your business.

We’re Top of the Game when it Comes to VA! – 4 Reasons to Choose CSnotepad for Your Virtual Address

Wednesday, June 24th, 2020

virtual business address mail forwarding

Let’s dive straight into the top 4 reasons to choose us as your virtual office provider…

1) Cost effective alternative to renting an office space
Get the credibility you and your business deserves by having a Brighton and Hove business address by renting the right to use our business centre address as your own. Brighton is an extremely expensive place to rent office space – so by choosing your virtual office address here, you really are making a huge saving! You’ll get all the benefits of ‘virtually’ basing your business here, without any of the associated costs of a physical office space.

2) Plans from as low as £17.50 a month
We believe our Virtual Address is a cost effective solution for all businesses, no matter your reason for choosing a virtual business address. You even have the option of paying monthly, or paying for a year in advance if you’d like to benefit from our generous discount. Once you’ve set-up your account (which is an easy and fast process taking less than 5 minutes – it can even be done online) and selected the plan that is best for you, we will email you confirmation that your address service is live (usually the same day) and then you’re free to start using our address as your own.

3) Flexible options for getting your mail
When we say “use our address as your own” we really mean it! Use it on your business cards, your website, your email signature, even use it on Google Maps as your office location. Give it out to all of your customers and providers, use it for all of your deliveries and mail. All post that arrives for your business can be forwarded onto your home address, collected at your convenience, or letters can even be scanned and emailed over to you for speed and ease – the choice is yours.

4) We’re Companies House approved, fully comply with the Anti Money Laundering regulations, and licensed by HMRC to offer our virtual address service

….you’d be amazed how many companies aren’t!

We’ve been providing businesses services for over 13 years now, we’re proud of our success and longevity within the industry, and believe a lot of this is down to our approach. We never cut corners and always ensure that our services are professional and meet (if not exceed) all current regulations. So you can feel confident and assured that your information and private mail is handled (and when needed, disposed of) appropriately and in-line with current guidelines relating to data handling and anti money laundering. For this reason, we will always require proof of identity and address for each person named on the account you set-up with us. This ensures that your information and documents never fall into the wrong hands. We even security PIN protect documents we send to you…

For more information on how we protect you, be sure to visit our website here.

As we’re Companies House approved, you can use your new virtual address as your registered office address with Companies House at no extra cost.

CSnotepad extra service worth considering…
Combine a virtual address with one of our affordable telephone answering subscriptions – they start at just £39 a month. Some of our subsciption plans even include the Virtual Address for FREE! We will answer calls on your behalf, always with your personalised business greeting, and always by a professional and fully trained customer service advisor who knows your business. We can simply take a message on your bhalf, or alternatively we can deal with general enquiries, take orders, book in appointments and even process payments. We can shape a call aswering service that really meets your needs. The caller will have no idea they haven’t reached your own in-house receptionist!

A virtual office address provides a simple, affordable and business changing solution. Call a member of our friendly team today on 01273 741400 for more information on a virtual address or any of our business services.

Struggling with Working & Answering Your Phone? We’ll Answer Your Calls for You

Wednesday, May 27th, 2020

Phone being answered

Keep doing what you do best, and leave the rest to us.

You don’t have to work and answer your phone.

You don’t have to switch your phone to silent every time you’re in a meeting or on a job, and you definitely shouldn’t be relying on your voicemail to run your business. Most people wont leave a message and instead call one of your competitors.

A ringing phone can be a nuissance, it can sound unprofessional when you’re with customers, and it’s distracting if you’re focused on working. However, you know all too well that the next call you receive could be a sale and an opportunity to move your business forward. Every call matters.

Don’t miss a call, get every call answered while you’re busy and focused on doing what you do best!

With a telephone answering service from CSnotepad, we have a small team of professional and friendly customer service agents waiting to take your calls. We’ll never sound impersonal like a call centre – in fact we pride ourselves on sounding just like an extension of your own workforce. Our small team will get to know your products, services, and callers – your callers will even get to know your new virtual team too!

8 great reasons to use our telephone answering service:

1. We’ll answer every call with your own personalised business greeting.

2. We’ll form a database of your frequent callers and important clients, when they call we’ll give them the recognition and warmth of service they deserve – just as you would.

3. Your business will sound well established, callers will assume you have your own receptionist!

4. We can book in appointments on your behalf.

5. We can take orders and process payments.

6. We can deal with general enquiries and provide answers to your most frequently asked questions.

7. You’re always in control of when we answer your calls and when you’re free and would like to answer them yourself. We’ll help you maintain a healthy work life balance.

8. We can answer your calls during office hours, extended hours, or even 24/7 if you need it!

…and we could go on and on and on!

Our service is fully tailored to the needs of your business. Our staff and services can adapt as your business grows or changes, and we’ll always do everything we can to support you through any challenges you might face – however unexpected.

Talk to a friendly member of our team today about removing the burden of answering your phone. It’s quick and easy to set-up so make that positive step today that could really change your business for the better. CSnotepad – 01273 741400.

How to Manage Your Business with a Reduced Workforce

Tuesday, May 12th, 2020

business solution

The Plan:
1, Get your business back on its feet
2, Don’t financially overstretch yourself too soon with staff costs
3, Don’t compromise on quality of service

A virtural receptionist service like ours at CSnotepad

We really hope that as we all start to acclimatise to our new way of living and working, you’re finding that your business is starting to show signs of picking-up once again.

You don’t need to make any rash decisions, or change the way you’re currently working, after all, it may have taken you a lot of stress, trial and error, and potentially money to get to where you are right now – just keeping your business afloat!

With the support of a virtual receptionist, you can slowly adjust as the demands for you products or services increases. All without making changes that might be difficult when taking into account social distacing in the workplace, and costly if bringing back employees before your business is able to take the financial strain.

Think of us as members of your team, but only when you need us. We can step in when your call volume increases, when your enquiries peak, when you need an extra pair of hands with order taking, payment processing, diary management, marketing or admin. AND equally as important, if you find you’re able to cope yourself, then we’ll swiftly take a step back and hand the reigns back to you for as long as you choose.

Don’t let your business suffer as you start to find your feet again. There’s no reason to struggle to satisfy the demands of your customers while maintaining the high customer service levels you pride yourself on.

We have a team of professional, friendly and personable customer service agents ready to lend a hand whenever you need it. We work closely with you to tailor a service that really meets your needs, and can adapt and evolve the service we offer as your business grows. We’ll never sound like a call centre, and your customers will never realise they haven’t reached your business directly – it’s something we pride ourselves on. In fact, some of your frequent callers might even get to know our customer service agents by name, trust us when we say they’re just the type of people you’d hire for your own business, but now you don’t have to!

Don’t take on the financial burden, or logistical nightmare of bringing additional members of your team back to work before you’re ready, and your business can support them. Turn to a virtual receptionist service like ours, we’re ready to act as an overflow during your busiest times, and take a back seat when things are a little quieter and your able to handle things yourself. Our customer service advisors are available 24 hours a day, 7 days a week if you need them. There’re no concerns about covering lunch breaks, holiday or spells of sickness, we’re a reliable service with over 13 years experience supporting businesses just like yours.

To find out a little more about the virtual receptionist services we’re able to offer (remembering that everything is fully tailored to your individual needs) just head over to our website.

Help Us to Help Your Fellow Business Owners

Monday, April 27th, 2020

offering support

We’re asking a favour of all businesses currently using our service…and we’ll send you a £50 Amazon voucher to say thank you.

There’s no denying it, we’re in challenging times for small businesses. Most businesses are having to fumble together a new ‘norm’ during these times of isolation, social distancing, and changes in spending habits. But, keeping your business afloat, and running your business professionally doesn’t have to be put on hold. We hope that by using us for your telephone answering, our services, and our tailored approach, is really helping you to stay calm and stay in business.

Not everyone has heard of a virtual receptionist, not every business owner knows the benefits a telephone answering service can bring to their business. We truly believe that our service is the solution that so many businesses are currently looking for to help make their business more manageable.

As a user of our service, we’d love for you to spread the word. You don’t have to swat up on what we offer, just talk opening and positively about your own experience using us, that’s all we ask.

As a thank you, we’ll send you a £50 Amazon voucher to spend on whatever you like.

By spreading the work about the benefits of a telephone answering service, you could be the difference between a business surviving or collapsing in these unprecedented times.

Here’s a little reminder of CSnotepad services that can help a business…
We have a team of professional and friendly Customer Service Advisors ready and waiting to support businesses. If a business is struggling with home working, we can offer effective services that can really make the difference.

If you’ve had to furlough members of your team, you can use us as an overflow service, use us to handle calls outside of your working hours to extend your customer service hours. You can use our team as an extension of your own, answering calls, dealing with enquires, booking appointments, taking orders, even processing payments on your behalf.

Looking for support for a larger team? We can become a central receptionist service, answering and directing calls to your home working team members, so there’s no need for them to give out their personal mobile numbers. Each call is handled professionally and is directed to the team member best to handle it. We can provide multiple telephone numbers free of charge, so that different departments of your business can have their calls handled differently, working from scripts that you tailor to your needs with the help of your own account manager at CSnotepad.

If you know of any business that could benefit from a helping hand during these challenging times, let them know that we’re here. Good comments and positive word-of-mouth really are the very best marketing tools. A recommendation from a trusted acquaintance can make all the difference when it comes to making a smart choice for your business.

As soon as someone you’ve referred signs up with us, we’ll send you a £50 Amazon voucher. We always ask our new customers how they found us, so we’ll know that they were referred by you, or feel free to tell them to mention your name.

There’s no limit to the number of people you can refer to us, and therefore no cap to the number of vouchers we’ll send you.

Help out your fellow business owners, let them know there’s a service out there, and a service provider that’s ready and waiting with over 12 years experience.

How to Run Your Business from Home – Telephone Answering Support

Thursday, March 19th, 2020

running your business from home

Are you looking to run your current business from home, or perhaps you’re thinking of starting a new business from home?

Are you facing any of these telephone related concerns:
Are you looking to answer more than one call at a time?
Worried about customers getting frustrated with long wait times to reach you?
Customers not calling you back once they reach an engaged tone?
Customers not choosing to leave you a message and instead reaching out to one of your competitors?

Your lack of availability could cause more damage to your business than you realise.

But what do you do? You can’t split yourself in two, you can’t afford to hire staff, particularly if your call volumes are unpredictable. Perhaps you already have a small team, but expanding just isn’t an option at the moment.

Getting the telephone support you so desperately need is easier, faster, (and cheaper!) than you might realise. In fact, it’s just a phone call away!

In this blog we’ll explain how our virtual receptionist telephone answering service can work for you when you’re running your business from home.

What we can offer your business:
Multiple calls being answered at once.
Answering all your calls, or acting as an overflow to help with any calls you’re unable to answer during busy spells.
Always available to cover your lunch breaks, staff sickness or holidays.
Able to offer 24/7 telephone answering.
Friendly, knowledgable and professional customer service advisors.
Every call answered with your own personal business greeting.
You have full control over how you’d like us to handle your calls once answered.
At every moment you’re always in full control of when you divert calls to us…and when you don’t.

Why trust us with your telephone calls?
Since 2007 CSnotepad have been providing professional front-line and overflow telephone answering services to hundreds of businesses across the UK. Feel free to read some of our reviews on Google…we’re proud to say we have a score of 4.8 stars from nearly 100 reviews.

How our call answering service works…
You’ll have your own account manager that you can turn to, you’ll start by chatting through the challenges you’re facing and your account manager will tailor our services to meet your needs.

You’ll work together with your account manager to put the perfect script in place. We’ll answer your calls in just the way you choose, asking the questions you select, and extracting just the right information from each caller.

How we handle the call is up to you, we can simply take a name and message and then email you the information so you can return the call at a time that’s convenient.
Alternatively we can deal with general enquiries on your behalf, answering your most frequently asked questions.
We can book in appointments using your online diary (we can help you set one of these up if you don’t currently have one…it’s easier than you think).
We can even take orders and process payments on your behalf through your online payment portal – secure and never taking commission or acting as a middle-man. We only ever have the power to put money in, never take it out!

So you’ll see, we can do as little or as much as you need. We can do anything from simply answering your calls and taking a message, to processing entire orders and liasing with your distributors on your behalf! You can treat us like your very own receptionist, or a fully fledged member of your team…the choice is always yours.

How to put your service in place…
A simple call to our friendly team will get the ball rolling. Then, diverting your incoming calls to us is a really simple process which the team can talk you through, but we also have some really helpful blogs on it too. It doesn’t matter if your calls currently reach you via a home landline, diverted business line, or your mobile, any of these can work alongside the telephone answering services we offer. When you choose to divert to us is always completely in your hands – you don’t have to call us, or email us, wait on us, or jump through any hoops!

For more information on our Telephone Answering Service have a look at our website. Alternatively, to get more information on how our service can help your business with the challenges it’s facing, call a member of our team today on 01273 741400.

Getting to Know the Terminolgy: What is a Virtual Office?

Friday, February 28th, 2020

lego virtual office

Have you been looking for support running your business, but without having to hire your own staff? Have you been searching the internet, looking at virtual receptionist websites and call answering services, are you coming across terminology that you’re finding hard to get a grasp of? Let us strip back some of the jargon, and give you the bare bones of what a service like ours can really offer your business.

In this blog we get to grips with the term ‘Virtual Office’.

- What is a Virtual Office
- How can a Virtual Office support your business
- Why choose CSnotepad for your Virtual Office services

What is a Virtual Office
A virtual office is in fact a name given to a collection of business services. The services are all accessed remotely, and they give business owners all the benefits of an office; such as the staff, landline telephone number and office address, but all without any of the actual logistical, operational or financial burdens that come with running a physical office space.

Virtual Office services are perfect for any business looking to grow, looking for additional overflow support, or even just starting out!

How can a Virtual Office support your business
Let’s take a closer look at the range of Virtual Office services available:

Virtual Address:
A virtual address is an office address that becomes yours to use as you wish, print it on your business cards, use it for your invoicing, add it to your website, even register it with Companies House if you choose. You can use it for all your business correspondence, giving it freely to all your suppliers and customers – it will literally appear to your customers that your business is located at your virtual address. You’re not renting the office, you’re simply renting the right to use the address as your own. All post that arrives for your business can be forwarded on to your home address, collected at your convenience, or (many providers like us at CSnotepad!) can take your letters, scan them and email them over to you for speed and ease – the choice is yours.

Virtual Telephone Number:
A virtual telephone number can be given to you which has an area code and appears to be a land line number for your local area. This number is however virtual, and calls will be directed to your mobile for you to answer as normal, or they can be answered on your behalf by a virtual receptionist (keep reading on for more on this!). A virtual telephone number that’s a land line gives you the benefit of appearing more established than using your mobile number. Although a mobile phone offers you the flexibility to never miss a call wherever you are, having a mobile number as your only business contact may look unprofessional to potential clients. It signifies that you do not have a land line and therefore no office base, that you my be transient and more difficult to contact if problems arise.

Virtual Receptionist
Choose a provider like CSnotepad that can not only provide you with a land line number that will be exclusively yours, but also the staff needed to answer any calls you receive. Our service allows calls to your virtual number to be answered by our customer service advisors who’ll act as though your own receptionists – further improving the professional image of your business. The call can then be patched through to your personal mobile after informing you of whome the call is from, or alternatively, a message and number can be taken so you can call back at a time that’s convenient, leaving you free to focus on the areas of your business that really deserve your time and attention. Our Virtual Receptionists can even take things a step further; they can deal with your general enquiries, make bookings, take orders and even process payments!

Virtual Assistant
Your virtual staff at CSnotepad can also manage your diary and your admin!

There’s no hiding that admin tasks can be time consuming, repetitive and gruelling, but there’s also no hiding the importance of keeping everything in order, up-to-date and making the effort to promote your business. Rather than hiring another member of staff to deal with your admin tasks, or pushing aside more important jobs to tackle the admin yourself – turn to a Virtual Assistant.

At CSnotepad our polite and professional team of customer service agents are on hand to support your business with a range of administration tasks including:

Customer care calls
Debt chasing
Handling incoming customer emails
Responding to suppliers
Appointment reminder calls
Calender management
Email marketing
Postal mail outs
Social Media Management

Why choose CSnotepad?
We’re proud of the wide range of services we’re able to offer businesses. We never expect a business to fit into a pre-determined template. You’ll always start by talking things through with one of our account managers who will look to understand the challenges you’re facing, and how we can best adapt our services to meet your needs.

We also happen to think we have some of the best customer service advisors in the business, they’ll seamlessly appear as though members of your own extended team. Trust us when we say that our staff are just the kind of people you’d choose to hire yourself! We invest heavily in our recruitment procedure, ensuring that every member of our team has a positive attitude and willingness to offer the very best service.

For more information about our Virtual Office services – have a look at our website.

Looking for a Virtual Office Address? Make Sure You Choose a Licensed Provider

Monday, February 24th, 2020


So, you’ve got to grips with exactly what a virtual office address is.

You understand the difference it could make to your business.

Now you just need to find one….

Should be easy you think, a quick Google search comes up with lots of providers all seeming to offer a similar thing. But did you know that not all virtual office address providers are licensed?

What Does Having a License Mean?
Being licensed means that the provider of the address fully complies with the Anti Money Laundering (AML) regulations and are licensed by HMRC to offer a virtual address service.

Why Choosing a Licensed Provider Should Matter to You
This gives you the peace of mind that the business you are trusting has undergone the necessary checks to ensure that your personal information and documents are handled, stored and disposed of correctly, and the business has the correct systems in place to never expose your personal information to fraudulent use.

How Does the Service from a Licensed Provider Differ from an Unlicensed Provider?
At CSnotepad we’re proud to be fully licensed and always meet and exceed the necessary regulations – without exception. This means we’ll always ask you for certain documentation such as proof of identity and proof of address before you’re able to use our service. The need for documentation even applies to anyone receiving or collecting your mail on your behalf – this might sound like a hassle, but keep in mind that such measures are in place to ensure that your personal mail and documents never fall into the wrong hands.

At CSnotepad we go Above and Beyond…
We’re always putting new systems in place to ensure the highest level of service, that’s why, even if you don’t collect your mail but instead choose to have it scanned and emailed, the safety and confidentiality of that information still matters to us. When you sign up to our virtual address service, you’ll be provided with a PIN number. This number is your own unique code that you will need each time we send you any scanned mail. On opening the file you will be required to enter the PIN to gain access and view the file. The PIN is yours to share with members of your team that you give permission to view your mail. If at any point you’d like the PIN changed for confidentiality reasons, just let a member of our team know.

To find out more about our Virtual Office Address service, or our securitiy and licensing, talk to a member of our team today on 01273 741400.

Starting a New Business in 2020? All You Need to Know About Starting with a Virtual Address

Tuesday, December 31st, 2019

address book

Is 2020 the year to get your new business idea finally off the ground?

Here’s our 3 point plan to understanding and choosing a Virtual Address…

What is a Virtual Address?

Why is a Virtual Address great for a new start-up?

Why chose CSnotepad for your Virtual Address?

What is a Virtual Address?
A virtual address is an office address that becomes yours to use as you wish, print it on your business cards, use it for your invoicing, add it to your website, use it for all correspondence and deliveries, and even register it with Companies House if you choose. You can use it for all your business correspondence, giving it freely to all your suppliers and customers – it will literally appear to your customers that your business is located at your virtual address. However, you’re not renting the office, you’re simply renting the right to use the address as your own. All post that arrives for your business can be forwarded onto your home address, collected at your convenience, or (many providers like us at CSnotepad!) can take your letters, scan them and email them over to you for speed and ease – the choice is yours.

Why is a Virtual Address right for a new business?
It’s likely that you’ll start your business from home, and there’s nothing wrong with that, it’s how the majority of new businesses start, but using your home address for all interactions with your customers has its downfalls. Having a virtual address is an easy and stress free step to building validity for your business while you continue to run your business from home.

A residential address doesn’t give the best first impression to potential customers, however professional you and your business may be, you can’t blame customers for feeling a little uneasy when they search your address on Google Maps and see you’re based from your front room! How will a residential address look on your business cards? Perhaps you think it doesn’t matter, but imagine you are your target audience who are inundated with other businesses offering similar products or services. A residential address does little to offer reassurance that you’re well established, successful and professional within your sector.

As well as thinking about the affect using your home address may have or the credibility of your business, you’d do well to also consider the possible implications for you and your family. You might experience a lack of privacy and feel uneasy giving out your home details, particularly as your database of contacts starts to grow. Depending on the nature of your business, you may find it inconvenient receiving business supplies and deliveries to your home address too.

Why choose CSnotepad for your Virtual Address?
At CSnotepad we do things properly, we take the handling of your information seriously and therefore always meet and exceed the necessary regulations.

If you’re looking for a virtual address we’d like to highlight that we’re a registered service (you’d be amazed how many virtual address providers aren’t). This means we fully comply with the Anti Money Laundering (AML) regulations and we’re licensed by HMRC to offer our virtual address service.

Your business location tells your potential customers a lot about the success and reputability of your business, so your virtual address can really make a difference. Choose a diverse, open-minded and happy location to ‘virtually’ place your business – make it a Brighton and Hove address from CSnotepad. With just a chat on the phone to one of our friendly team members, we can have your business appearing to be in Brighton and Hove without all the hassles associated with starting a new office down south! 01273 741400.

Forget Festive Shutdown – Your Calls Answered Over Christmas

Friday, December 13th, 2019

lazy santa

Your call answering doesn’t have to wind down just because it’s Christmas!

As you staff take time off over the holiday season, are you concerned about keeping your business ticking over?

Perhaps you have a business that doesn’t wind down over the festive season. You might offer an emergency response service, or need to deal with time sensitive enquiries. Or perhaps you simply want to continue to offer an exceptional service to your customers, even over Christmas, putting you a notch above your competitors.

Whatever your reason – with CSnotepad the quality of your service doesn’t have to suffer just because it’s the holiday season. Did you know we can answer your calls 24 hours a day, every day…even Christmas Day?!

Our core team of customer service advisors offer you call answering between 8:30am and 6pm Monday to Friday, and 9am until 3pm on Saturday, but we understand that your customers may need to call you in an emergency, make bookings, or have enquiries, so outside of these hours your calls can be answered by our extended hours team.

Another reason to choose CSnotepad…
Not only can we answer your calls on days that are traditionally holiday days, and extend this beyond core business hours, we can also offer to handle your calls differently depending on when we answer them! We’re proud to offer you a truly tailored service.

You might like a message to be taken and emailed to you for all out of hours calls, but calls taken during other times patched to you or another member of your team. Callers reaching out to you outside of core hours may have very different requirements, so outside of core hours we can patch calls through directly to your emergency team, or send messages via sms or email to relevant ‘on call’ team members. You are in complete control of how you’d like your calls to be handled by our team.

Already using our service? Extend your call answering hours by a little…or a lot!
If you already use our service, you can seamlessly extend your call answering with us to cover Sundays and bank holidays, or start earlier in the morning and extend later into the evening. In some cases we can add it free of charge to your current subscription package.

To find out more talk to a member of our team today on 01273 741400 or drop us an email on

Recent Posts


There When You Need Us, Gone When You Don’t! – Flexible Call Plans From CSnotepad

Are Your Customers Now Choosing to Buy Online? – Don’t Let Them Turn to a Competitor

We’re Top of the Game when it Comes to VA! – 4 Reasons to Choose CSnotepad for Your Virtual Address

Tempted to Sell Your Telephone Answering Business? – We’d Love to Hear from You

We’ll Help You Maintain Your Work-Life Balance as Lockdown Eases & Business Picks Up


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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD