Category Archives: Choosing a Provider


How to Run Your Business from Home – Telephone Answering Support

Thursday, March 19th, 2020

running your business from home

Are you looking to run your current business from home, or perhaps you’re thinking of starting a new business from home?

Are you facing any of these telephone related concerns:
Are you looking to answer more than one call at a time?
Worried about customers getting frustrated with long wait times to reach you?
Customers not calling you back once they reach an engaged tone?
Customers not choosing to leave you a message and instead reaching out to one of your competitors?

Your lack of availability could cause more damage to your business than you realise.

But what do you do? You can’t split yourself in two, you can’t afford to hire staff, particularly if your call volumes are unpredictable. Perhaps you already have a small team, but expanding just isn’t an option at the moment.

Getting the telephone support you so desperately need is easier, faster, (and cheaper!) than you might realise. In fact, it’s just a phone call away!

In this blog we’ll explain how our virtual receptionist telephone answering service can work for you when you’re running your business from home.

What we can offer your business:
Multiple calls being answered at once.
Answering all your calls, or acting as an overflow to help with any calls you’re unable to answer during busy spells.
Always available to cover your lunch breaks, staff sickness or holidays.
Able to offer 24/7 telephone answering.
Friendly, knowledgable and professional customer service advisors.
Every call answered with your own personal business greeting.
You have full control over how you’d like us to handle your calls once answered.
At every moment you’re always in full control of when you divert calls to us…and when you don’t.

Why trust us with your telephone calls?
Since 2007 CSnotepad have been providing professional front-line and overflow telephone answering services to hundreds of businesses across the UK. Feel free to read some of our reviews on Google…we’re proud to say we have a score of 4.8 stars from nearly 100 reviews.

How our call answering service works…
You’ll have your own account manager that you can turn to, you’ll start by chatting through the challenges you’re facing and your account manager will tailor our services to meet your needs.

You’ll work together with your account manager to put the perfect script in place. We’ll answer your calls in just the way you choose, asking the questions you select, and extracting just the right information from each caller.

How we handle the call is up to you, we can simply take a name and message and then email you the information so you can return the call at a time that’s convenient.
Alternatively we can deal with general enquiries on your behalf, answering your most frequently asked questions.
We can book in appointments using your online diary (we can help you set one of these up if you don’t currently have one…it’s easier than you think).
We can even take orders and process payments on your behalf through your online payment portal – secure and never taking commission or acting as a middle-man. We only ever have the power to put money in, never take it out!

So you’ll see, we can do as little or as much as you need. We can do anything from simply answering your calls and taking a message, to processing entire orders and liasing with your distributors on your behalf! You can treat us like your very own receptionist, or a fully fledged member of your team…the choice is always yours.

How to put your service in place…
A simple call to our friendly team will get the ball rolling. Then, diverting your incoming calls to us is a really simple process which the team can talk you through, but we also have some really helpful blogs on it too. It doesn’t matter if your calls currently reach you via a home landline, diverted business line, or your mobile, any of these can work alongside the telephone answering services we offer. When you choose to divert to us is always completely in your hands – you don’t have to call us, or email us, wait on us, or jump through any hoops!

For more information on our Telephone Answering Service have a look at our website. Alternatively, to get more information on how our service can help your business with the challenges it’s facing, call a member of our team today on 01273 741400.

Getting to Know the Terminolgy: What is a Virtual Office?

Friday, February 28th, 2020

lego virtual office

Have you been looking for support running your business, but without having to hire your own staff? Have you been searching the internet, looking at virtual receptionist websites and call answering services, are you coming across terminology that you’re finding hard to get a grasp of? Let us strip back some of the jargon, and give you the bare bones of what a service like ours can really offer your business.

In this blog we get to grips with the term ‘Virtual Office’.

- What is a Virtual Office
- How can a Virtual Office support your business
- Why choose CSnotepad for your Virtual Office services

What is a Virtual Office
A virtual office is in fact a name given to a collection of business services. The services are all accessed remotely, and they give business owners all the benefits of an office; such as the staff, landline telephone number and office address, but all without any of the actual logistical, operational or financial burdens that come with running a physical office space.

Virtual Office services are perfect for any business looking to grow, looking for additional overflow support, or even just starting out!

How can a Virtual Office support your business
Let’s take a closer look at the range of Virtual Office services available:

Virtual Address:
A virtual address is an office address that becomes yours to use as you wish, print it on your business cards, use it for your invoicing, add it to your website, even register it with Companies House if you choose. You can use it for all your business correspondence, giving it freely to all your suppliers and customers – it will literally appear to your customers that your business is located at your virtual address. You’re not renting the office, you’re simply renting the right to use the address as your own. All post that arrives for your business can be forwarded on to your home address, collected at your convenience, or (many providers like us at CSnotepad!) can take your letters, scan them and email them over to you for speed and ease – the choice is yours.

Virtual Telephone Number:
A virtual telephone number can be given to you which has an area code and appears to be a land line number for your local area. This number is however virtual, and calls will be directed to your mobile for you to answer as normal, or they can be answered on your behalf by a virtual receptionist (keep reading on for more on this!). A virtual telephone number that’s a land line gives you the benefit of appearing more established than using your mobile number. Although a mobile phone offers you the flexibility to never miss a call wherever you are, having a mobile number as your only business contact may look unprofessional to potential clients. It signifies that you do not have a land line and therefore no office base, that you my be transient and more difficult to contact if problems arise.

Virtual Receptionist
Choose a provider like CSnotepad that can not only provide you with a land line number that will be exclusively yours, but also the staff needed to answer any calls you receive. Our service allows calls to your virtual number to be answered by our customer service advisors who’ll act as though your own receptionists – further improving the professional image of your business. The call can then be patched through to your personal mobile after informing you of whome the call is from, or alternatively, a message and number can be taken so you can call back at a time that’s convenient, leaving you free to focus on the areas of your business that really deserve your time and attention. Our Virtual Receptionists can even take things a step further; they can deal with your general enquiries, make bookings, take orders and even process payments!

Virtual Assistant
Your virtual staff at CSnotepad can also manage your diary and your admin!

There’s no hiding that admin tasks can be time consuming, repetitive and gruelling, but there’s also no hiding the importance of keeping everything in order, up-to-date and making the effort to promote your business. Rather than hiring another member of staff to deal with your admin tasks, or pushing aside more important jobs to tackle the admin yourself – turn to a Virtual Assistant.

At CSnotepad our polite and professional team of customer service agents are on hand to support your business with a range of administration tasks including:

Customer care calls
Debt chasing
Handling incoming customer emails
Responding to suppliers
Appointment reminder calls
Calender management
Email marketing
Postal mail outs
Social Media Management
Newsletters

Why choose CSnotepad?
We’re proud of the wide range of services we’re able to offer businesses. We never expect a business to fit into a pre-determined template. You’ll always start by talking things through with one of our account managers who will look to understand the challenges you’re facing, and how we can best adapt our services to meet your needs.

We also happen to think we have some of the best customer service advisors in the business, they’ll seamlessly appear as though members of your own extended team. Trust us when we say that our staff are just the kind of people you’d choose to hire yourself! We invest heavily in our recruitment procedure, ensuring that every member of our team has a positive attitude and willingness to offer the very best service.

For more information about our Virtual Office services – have a look at our website.

Looking for a Virtual Office Address? Make Sure You Choose a Licensed Provider

Monday, February 24th, 2020

padlock

So, you’ve got to grips with exactly what a virtual office address is.

You understand the difference it could make to your business.

Now you just need to find one….

Should be easy you think, a quick Google search comes up with lots of providers all seeming to offer a similar thing. But did you know that not all virtual office address providers are licensed?

What Does Having a License Mean?
Being licensed means that the provider of the address fully complies with the Anti Money Laundering (AML) regulations and are licensed by HMRC to offer a virtual address service.

Why Choosing a Licensed Provider Should Matter to You
This gives you the peace of mind that the business you are trusting has undergone the necessary checks to ensure that your personal information and documents are handled, stored and disposed of correctly, and the business has the correct systems in place to never expose your personal information to fraudulent use.

How Does the Service from a Licensed Provider Differ from an Unlicensed Provider?
At CSnotepad we’re proud to be fully licensed and always meet and exceed the necessary regulations – without exception. This means we’ll always ask you for certain documentation such as proof of identity and proof of address before you’re able to use our service. The need for documentation even applies to anyone receiving or collecting your mail on your behalf – this might sound like a hassle, but keep in mind that such measures are in place to ensure that your personal mail and documents never fall into the wrong hands.

At CSnotepad we go Above and Beyond…
We’re always putting new systems in place to ensure the highest level of service, that’s why, even if you don’t collect your mail but instead choose to have it scanned and emailed, the safety and confidentiality of that information still matters to us. When you sign up to our virtual address service, you’ll be provided with a PIN number. This number is your own unique code that you will need each time we send you any scanned mail. On opening the file you will be required to enter the PIN to gain access and view the file. The PIN is yours to share with members of your team that you give permission to view your mail. If at any point you’d like the PIN changed for confidentiality reasons, just let a member of our team know.

To find out more about our Virtual Office Address service, or our securitiy and licensing, talk to a member of our team today on 01273 741400.

Starting a New Business in 2020? All You Need to Know About Starting with a Virtual Address

Tuesday, December 31st, 2019

address book

Is 2020 the year to get your new business idea finally off the ground?

Here’s our 3 point plan to understanding and choosing a Virtual Address…

What is a Virtual Address?

Why is a Virtual Address great for a new start-up?

Why chose CSnotepad for your Virtual Address?

What is a Virtual Address?
A virtual address is an office address that becomes yours to use as you wish, print it on your business cards, use it for your invoicing, add it to your website, use it for all correspondence and deliveries, and even register it with Companies House if you choose. You can use it for all your business correspondence, giving it freely to all your suppliers and customers – it will literally appear to your customers that your business is located at your virtual address. However, you’re not renting the office, you’re simply renting the right to use the address as your own. All post that arrives for your business can be forwarded onto your home address, collected at your convenience, or (many providers like us at CSnotepad!) can take your letters, scan them and email them over to you for speed and ease – the choice is yours.

Why is a Virtual Address right for a new business?
It’s likely that you’ll start your business from home, and there’s nothing wrong with that, it’s how the majority of new businesses start, but using your home address for all interactions with your customers has its downfalls. Having a virtual address is an easy and stress free step to building validity for your business while you continue to run your business from home.

A residential address doesn’t give the best first impression to potential customers, however professional you and your business may be, you can’t blame customers for feeling a little uneasy when they search your address on Google Maps and see you’re based from your front room! How will a residential address look on your business cards? Perhaps you think it doesn’t matter, but imagine you are your target audience who are inundated with other businesses offering similar products or services. A residential address does little to offer reassurance that you’re well established, successful and professional within your sector.

As well as thinking about the affect using your home address may have or the credibility of your business, you’d do well to also consider the possible implications for you and your family. You might experience a lack of privacy and feel uneasy giving out your home details, particularly as your database of contacts starts to grow. Depending on the nature of your business, you may find it inconvenient receiving business supplies and deliveries to your home address too.

Why choose CSnotepad for your Virtual Address?
At CSnotepad we do things properly, we take the handling of your information seriously and therefore always meet and exceed the necessary regulations.

If you’re looking for a virtual address we’d like to highlight that we’re a registered service (you’d be amazed how many virtual address providers aren’t). This means we fully comply with the Anti Money Laundering (AML) regulations and we’re licensed by HMRC to offer our virtual address service.

Your business location tells your potential customers a lot about the success and reputability of your business, so your virtual address can really make a difference. Choose a diverse, open-minded and happy location to ‘virtually’ place your business – make it a Brighton and Hove address from CSnotepad. With just a chat on the phone to one of our friendly team members, we can have your business appearing to be in Brighton and Hove without all the hassles associated with starting a new office down south! 01273 741400.

Forget Festive Shutdown – Your Calls Answered Over Christmas

Friday, December 13th, 2019

lazy santa

Your call answering doesn’t have to wind down just because it’s Christmas!

As you staff take time off over the holiday season, are you concerned about keeping your business ticking over?

Perhaps you have a business that doesn’t wind down over the festive season. You might offer an emergency response service, or need to deal with time sensitive enquiries. Or perhaps you simply want to continue to offer an exceptional service to your customers, even over Christmas, putting you a notch above your competitors.

Whatever your reason – with CSnotepad the quality of your service doesn’t have to suffer just because it’s the holiday season. Did you know we can answer your calls 24 hours a day, every day…even Christmas Day?!

Our core team of customer service advisors offer you call answering between 8:30am and 6pm Monday to Friday, and 9am until 3pm on Saturday, but we understand that your customers may need to call you in an emergency, make bookings, or have enquiries, so outside of these hours your calls can be answered by our extended hours team.

Another reason to choose CSnotepad…
Not only can we answer your calls on days that are traditionally holiday days, and extend this beyond core business hours, we can also offer to handle your calls differently depending on when we answer them! We’re proud to offer you a truly tailored service.

You might like a message to be taken and emailed to you for all out of hours calls, but calls taken during other times patched to you or another member of your team. Callers reaching out to you outside of core hours may have very different requirements, so outside of core hours we can patch calls through directly to your emergency team, or send messages via sms or email to relevant ‘on call’ team members. You are in complete control of how you’d like your calls to be handled by our team.

Already using our service? Extend your call answering hours by a little…or a lot!
If you already use our service, you can seamlessly extend your call answering with us to cover Sundays and bank holidays, or start earlier in the morning and extend later into the evening. In some cases we can add it free of charge to your current subscription package.

To find out more talk to a member of our team today on 01273 741400 or drop us an email on message@csnotepad.co.uk.

Sell Sell Sell This Christmas & We’ll Take Care of the Rest – Admin Support for Retailers from CSnotepad

Thursday, November 28th, 2019

lady with christmas shopping bags

Black Friday, Cyber Monday, Christmas buying frenzy, last minute Christmas shopping, Boxing Day sales, New Year sales…it’s certainly a busy time of year if you’re a retailer.

Don’t get caught-out or caught-up in the admin. Such a busy selling period condensed into such a short spell of time could very easily lead to disorganisation and soon affect the customer service reputation you’ve worked so hard to build.

Let us become your backstage admin team, allowing you to focus on selling, while we keep everything else in order.

Avoid the costs of hiring, training, paying and managing additional staff. Our polite and professional team of customer service advisors are on hand to support your business with a range of services. We can do as much or as little as you need, here are just some ideas of how businesses are already using our admin support service…

We’ll take on the tasks that keep you up-to-date:
Product inventories
Product ordering
Liaising with distributors
Responding to suppliers
Document scanning to e-files
CRM management
All data input
Data cleansing

We’ll take on the tasks that keep your customers happy:
Answering sustomer general enquiry calls
Handling incoming customer emails
Chasing up missing or delayed deliveries
Dealing with returns

We’ll take on the tasks that promote your business:
Email marketing
Postal mail outs
Social Media Management
Newsletters

We’ll appear seamlessly as though members of your own in-house team. No job is too large or too small, too repetitive or too peculiar! We pride ourselves on a personal service, and we will take the time to discuss and fully understand the challenges you’re set to face in the busy period ahead, and shape a service that really meets your admin needs.

To discuss how we can help you stay on top of your admin, talk to a friendly member of our team today on 01273 741400.

Get Set for Black Friday – Maximise Your Sales with Help from CSnotepad

Thursday, November 21st, 2019

black friday image

It’s that time of the year again – our inboxes start to fill with Black Friday Deals.

If your business is looking to maximise Black Friday it’s not just about offering great deals to boost your sales, it’s about what you do next…

Let your business feel the benefit of your Black Friday deals – maximise every enquiry and every call – no engaged tones or voicemail messages, no matter how busy you might get.
Have everything in place to ensure that you can cope with the increased volume of telesales and general enquiries. Don’t let the quality of your customer service suffer, be ready without the need to hire additional staff…here’s how!

Get Black Friday support from CSnotepad, we’re a Brighton based team of customer service advisors waiting in the wings to act as your own extended team – your callers will never know they haven’t reached your business directly.
We can answer your incoming calls, deal with general enquiries, take messages, take orders and even process payments via your own online system. We really are the helping hand you’re looking for.

The range of services we can offer is wide, and we’re always willing to tailor any service to meet your individual needs. We’re here to do as much or as little as you need – use us as an overflow safety net during your busiest times, or alternatively use us as your own dedicated team, diverting all calls to us, freeing up your time to focus on the areas of your business that really need you during the Black Friday madness.

We’ll work closely with you to form a script that’s unique to your business, dealing with each call in just the way you’d like, always with your personalised business greeting, and always with a warm and professional service.

We’ll have a team of advisors trained on your business, so we can handle multiple calls at once so that your callers will never reach a voicemail or engaged tone, helping boost your customer service reputation. You can also forget other concerns that you’d ordinarily have with your own internal team, such as covering lunch breaks or being under pressure from unexpected staff sickness.

We work hard to select the right team so you don’t have to. We only ever select people that have the right mindset, positive and friendly with a willingness to offer great service, and appreciation for the important role they play in building the reputation of your business. You can rest-assured that your calls are in safe hands this Black Friday.

Let your business feel the benefit of your Black Friday deals – maximise every enquiry and every call with your extended team at CSnotepad.

To find out more, chat to one of our friendly team members today on 01273 741400.

Telephone Answering – Looking for a Service You Can Use ‘As and When’?

Monday, October 28th, 2019

woman with umbrella jumping

Go subscription free with CSnotepad – no monthly subscription – just a reliable service waiting in the wings!

Subscriptions can be a really cost effective way of supporting your business regularly – but what if you want something that’s more ‘as and when’?  You might well go a month or even months without using a service – in this scenario, turn to one of our flexi-plans.

If you’re looking for overflow or back-up support, cut the chains of a subscription and get an anual flexi-plan from CSnotepad.

Don’t feel cornered into a monthly subscription just to have the reassurance of a reliable service if you need it. Our annual flexi-plans are perfect for businesses looking for sporadic support. Don’t be put off by the word ‘annual’ it simply refers to the fact you have a year to use it before it expires. With any of our flexi-plans you buy a bulk of credits that you can use throughout a 12 month period – we’ll be there to support you whenever you need it….and leave you to it the rest of the time.

You can talk to one of our friendly and knoweldgeable account managers about the frequency you think you might need us, and together we’ll be able to gauge the right anount of credits needed to best (and most cost-effectively!) support your business. Should you run our of credits within your 12 month period, you can simply buy more credits to ensure that you are always supported should you need us.

You’re in control…
You are always in control of when you do-and-don’t divert your calls to us. You don’t have to call us, or wait for us to switch on your divert. Whether you want to divert to us, perhaps for an hour during a staff meeting, or a month during your busiest period – you’re always in control. Our team will be happy to talk you through how easy it is to control your divert.

A huge range of businesses could benefit from a flexi-plan…
Seasonal businesses
Businesses that have extreme fluctuations in calls
Businesses that would like to have a contingency in place should they suffer staff sickness
Small teams looking for over-flow support during periods
Businesses wanting holiday cover

Here’s an example of how it works…
With our usual monthly Advanced Plan subscription a business would pay £270 and receive 200 call credits a month. If they don’t use all of their credits, they are lost each month.

On our Advanced Annual Flexi-Plan you would pay £3240 (12 x £270) in advance for 12 months, and you then have the full year’s call credits (12 x 200 credits) added to your account to use whenever you need them throughout the 12 month period.

To find out more about our Annual Flexi-Plans and whether they’re the perfect solution for your businesses, call a member of our team today on 01273 74140.

Looking for a Virtual Office Address – Here’s Why You Should Make it Brighton!

Friday, October 18th, 2019

brighton royal pavillion

There are so many advantages to a virtual office address – you really can place yourself anywhere in the country without having to relocate! This helps you to appear more established to potential customers, as well as dramatically increasing your visibility through online search engines – opening your business to a whole new ‘local’ audience.

With just a chat on the phone to one of our friendly team members, we can have your business appearing to be in Brighton and Hove without all the hassles and fincancial strains associated with starting a new office down south! So why choose Brighton when you could ‘virtually’ be anywhere?…

Your business location tells your potential customers a lot about the success and reputability of your business, so your virtual address can really make a difference.

Choose a diverse, open-minded and happy location to ‘virtually’ place your business – Brighton and Hove has long been considered one of the best cities in the UK, voted the trendiest and happiest place to live, as well as having a well-earned reputation for tolerance and diversity. Brighton and Hove is a major tourist destination for good reason, attracting 8.5 million visitors a year spending over £69 million.

Let your business appear well connected – The city has exceptional transport links with London less than an hour by train and Gatwick International Airport just 30 minutes away. Brighton also offers good connections to France with ferry crossings to Dieppe from nearby Newhaven.

Appear to be surrounded by motivated people and a growing business scene – Brighton is one of the UK’s entrepreneurial capitals, voted the best place to start a business in the UK (study compiled by Informi 2018). Anita Roddick also opened the first Body Shop in Brighton in 1976 after seeing the potential in its diverse and responsive audience.

You’re more likely to have an above average workforce pushing your business forward– An impressive 50% of Brighton’s population have qualifications NVQ Level 4 and above, which is considerably above the average for the South East. That’s not a bad statistic for helping your potential customers feel that they’re in good hands by turning to your business over your competitors!

For more information on a Brighton virtual address contact us on 01273 741400 or visit us here, and to learn a little more about the benefits of a virtual address have a quick read of our blog: ‘Let Your Business Reach a Whole New Audience’.

Let Your Business Reach a Whole New Audience – Spread Your Reach with a Virtual Address from CSnotepad

Thursday, October 10th, 2019

new audience of people

Reach more of your target audience, extend your range, grow your business.

You don’t have to take on all the financial commitments of opening an additional office in a new county to extend the national reach of your business. Consider our Brighton and Hove virtual address.

We know it’s difficult to find new customers further afield. Many people prefer to use a local company, or limit their internet search to businesses within their town or county. For the vast majority of people, a local business comes with a higher level of trust, comfort and loyalty. With so many rogue businesses hiding behind an online guise, it’s no wonder customers opt for a business based within easy reach should any problems arise.

Make your business a local business…without being based locally! It’s easier than you think, simply use our Virtual Address Service.

What is a virtual office address?
Our Virtual Address Service offers you the use of our professional office address in Brighton and Hove. You’re not renting a space in our office, simply renting the right to use the address as your own. You can use this address on your business cards, add it to your website, put it on your invoices and even register it with Companies House if you choose.

Why businesses love our virtual address?
You really can use our Brighton & Hove address as though it’s your own – that includes on Google. Open up a whole new audience with a Brighton and Hove address – reach out to a population of nearly 300,000 people who will now consider you a local business! Not to mention the wider reaches of East Sussex and West Sussex.

So what happens when you’re sent post to your virtual address?
Don’t feel that you need to restrict who you give your virtual address to, getting post is all part and parcel of the virtual address service. Any post that arrives for you can either be:
Forwarded to an alternative address (such as your office) for you to receive
Opened, scanned and emailed over to you
Kept safely for you to collect at any time during our office opening hours.

Why choose CSnotepad?
We’re a small, professional, friendly and dedicated team that are here to support you and your business. We can offer virtual telephone numbers, telephone answering, diary management, and payment processing to further support you as your business grows.

A virtual office address provides a simple, affordable and business changing solution. Visit our website here or call us on 01273 741400 for more information on a virtual office address with CSnotepad.

Recent Posts

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How to Get a Team Working from Home – Support from a Virtual Receptionist

How to Run Your Business from Home – Telephone Answering Support

Getting to Know the Terminology: What is a Virtual Telephone Number?

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD