Category Archives: Choosing a Provider


The Best Telephone Answering Service: We Offer Free Additional Services to Maximise Your Telephone Answering

Thursday, July 1st, 2021

freebie gift

When you sign up for a call subscription with CSnotepad, it’s not just telephone answering you get. You also get a range of additional free services that you should take advantage of. We provide these additional services at no extra cost to you because we believe (and they’ve proved to be) a huge help to businesses alongside their telephone answering needs.

Every subscription (even the entry subscription) includes freebies that boost your telephone answering service without straining your pocket.

FREE 01, 02, 03 or 08 telephone number to use as your own
We’ll provide you with a free virtual landline telephone number that will be exclusively yours – it’s great if your business is currently relying on a mobile number or your home landline. Or, perhaps you want to extend the geographical reach of your business, making it appear that you have an additional office in a new area. Find out more about the benefits of a virtual telephone number in our short blog here.

Call Patching included
You’re always in control of how we handle your calls, or where we divert them to. Any subscription with us allows you to ask for call patching, diverting your calls to any landline or mobile. You can even put in place a hierarchy of numbers, so if we can’t put the call through to your first choice of number, we’ll try the next and so on. To find out more about call patching, have a read here.

Ad-hoc outbound calls as part of your subscription
We’re happy to make outbound calls for you, maybe calls you can’t, or don’t want to make yourself! Think debt collection, late invoices, chasing up distributors, appointment reminders…

24/7 telephone answering at no additional cost
An extended hours service can prove invaluable to businesses that offer an emergency response, or deal with time sensitive enquiries, or any business that wishes to offer an exceptional level of customer care by extending their customer care hours. You’ll soon find it sets you apart from your competitors.

VIP caller recognition as standard
Our caller recognition software allows us to recognise your frequent callers, top clients, and valued suppliers, and offer them the same warmth of service that you would. Using caller recognition eliminates the need for our advisors to ask important or repeat callers all of your scripted questions, each and every time they call. The software allows our customer service advisors to appear as though conscientious members of your own team, recognising your loyal customers, and treating them with the familiarity they deserve.

Daily report summary
We know that it can be daunting to outsource your calls, but with our daily summary you’ll always feel ‘in-the-know’. You’ll be able to see exactly how many calls we’ve answered on your behalf, and how they’ve been handled, helping you to monitor areas of your business like enquiries, sales, appointments or sign-ups.

FREE Virtual Office Address
We can provide you with a virtual Brighton address that can literally be used as your own. The address will (on paper!) place your business within our office building, you are not renting an office, simply renting the right to use the address as your own. Should you choose, you can use this address for all your business correspondence and give it out to your suppliers and customers, add it to your business cards, and add it to your website. All post that arrives can either be forwarded onto your home address, or alternatively you can collect it at your convenience. Letters can even be scanned and emailed over to you for speed and ease, so you don’t even need to be Brighton based to make the most of our Brighton virtual office address! Find out more in our short blog here.

Live Web Chat service for your website (includes the software for free)
We’re extremely proud of the Live Web Chat service we offer. It’s proven to be a sales and customer service boosting tool for so many of the businesses that use our Telephone Answering Service. You’ll be provided with the web chat software (free of course!). The software allows you to have a web chat window on your website so that visitors can talk directly (and in real-time!) with you or a member of your team. Of course, should you not have the time or team available, we’d be happy to answer your website visitor chat requests in much the same way we do your telephone calls.

We think that all of our free additional services really boost the Telephone Answering we offer our customers. To find out more about how we can help your business, chat with one of our friendly team today on 01273 741400.

The Best Telephone Answering Service: We’ve Found Great Staff So You Don’t Have To!

Thursday, June 24th, 2021

friendly professional team

If you choose CSnotepad as your telephone answering service, your calls will always be handled by our friendly and professional team who are based in Hove. Unlike large call centres, we’ve selected every member of our workforce carefully, always ensuring that they have the right attributes to offer superior service to your customers.

Each one of our advisors is polite and approachable, and we have no doubt that if you met any member of our team in person, they’d be just the person you’d hire to join your own team.

You’ll have a small number of advisors assigned to your calls so that their knowledge of your business continues to grow. They even get to know your repeat customers and frequent callers, and your callers get to know them too!

We know that some things can’t be trained, and the positive attitude and willingness to offer the best service are natural traits that we seek out in every one of our call agents. For everything else that can be trained we have an experienced call agent solely responsible for ensuring that all members of our team are trained to the standard that we (and you!) expect. Not only does our trainer guide our newest call agents, we also closely monitor our existing team to ensure that the bar is never dropped, maintaining our consistently high customer service results. Check out our Google and Trustpilot reviews for further peace of mind.

Remember – our staff aren’t just trusted to handle your calls, they answer our calls too and we couldn’t be more confident that each and every one of our call is in capable hands.

Feel free to call our team today for an informal chat, there’s no better way to be sure that our team are perfect to become your team – 01273 741400.

The Best Telephone Answering Service: At CSnotepad We’ll Never Sound Like a Call Centre

Sunday, June 20th, 2021

friendly and warm team member

When we first start talking to potential customers, a common concern we hear from business owners is that they’re worried using a virtual receptionist to handle their calls will lose the familiarity that their customers have come to like and expect from their business. Rest assured that at CSnotepad we pride ourselves on never sounding like a call centre, we can maintain the friendly and warm customer service model you’ve worked so hard to build, here’s how…

Personal Service
Unlike a call centre we work with you to build and tailor the script our Customer Service Advisors will use, ensuring that you get the information you need from each and every call, with each call being handled in a manner that compliments your customer service model. Unlike call centres we don’t expect your business to fit into a predetermined mould, you’re welcome to adjust your script as your needs change, and even adjust your call subscription plan. We’re here to make sure that you have support from us when you need it, whether that’s as a backup during your busiest times, or handling every call every day.

Small Dedicated Team
You’ll be assigned your own account manager who you’ll know by name, you can talk to them about the ways you feel we can best support you and your team, turn to them with any queries you might have about your service, or any changes you’d like to make. We’re a friendly and approachable team, so you’re always welcome to reach out to us by phone or email (no faceless contact forms needed to get the assistance you need, and no lenghty wait!). Each and every one of your calls will be answered by a small team of our professional Customer Service Advisors who will be fully trained on your business. They’ll build a thorough knowledge of your products and services, and will act just as though an extension of your own team.

Caller Recognition Software
At CSnotepad we’re proud to use the very best in telecommunications technology, with our caller recognition system we can build up a database of the people that regularly call your business. We’re able to recognise your repeat callers, your suppliers and your top customers. We can give them the same recognition that you would, addressing them by name and offering them the warm and personal service they’ve come to expect. Our caller recognition system means that our trained call agents will appear as though permanent and knowledgeable members of your own in-house team. Your callers will never know that they haven’t reached your business directly.

We know that being known and appreciated for repeat custom is a reason why many customers choose to stay loyal to a business. Outsourcing your calls to us won’t mean that your customers will lose the recognition and warm service they deserve. Have a chat with one of our team today about the best telephone answering service on 01273 741400.

How do I Set-Up a Telephone Answering Service for my Business?

Friday, June 4th, 2021

personalised set-up people connecting

It seems that we can do pretty much everything online these days without leaving the comfort of our homes or picking up the phone – signing up for a telephone answering service is no exception – unless you’re thinking of using CSnotepad for your telephone answering that is!

We’re proud that we don’t offer an online set-up, we pride ourselves on a personal tailored service, it’s important to us that we get to know you and your business, and that you get to know us too…you can’t achieve that with an online form!

We don’t expect your needs to fit into a generic template:
Unlike a telephone answering service that only offers an online set-up, we never expect the needs of your business to fit into a generic template, we recognise that your needs are specific to you and your industry. We assign each of our customers an account manager who will work through the set-up and script with you. We begin by understanding where you feel you could benefit from a little extra help and support, and we’ll then shape a service that really meets your needs, we couldn’t achieve that from just an online set-up!

We never want to sound like a call centre, we want to sound like members of your own team:
Having someone that understands the needs of your business is crucial if we’re going to offer you a telephone answering service that functions as though part of your own in-house team. Unlike the sparse and basic details available from an online set-up, our Customer Service Advisors will be equipped with a solid knowledge of your products and services. One of our account managers will work with you to create the right first impression for your callers, with a tailored script that represents your business and your customer service model.

We know who you are, and you know who we are too:
We don’t hide behind the anonymity of an online set-up. Setting up your account over the phone means that you’ll be talking directly to your account manager. You’ll know them by name, and they’ll know just who you are and get to know your business well. Should you have any queries with your service, or like to make any tweaks, you’ll know who to contact.

When choosing your telephone answering provider, consider how your account will be set up. A fast and easy online set-up may seem like the perfect stress-free way to get started, but is it right for your business? Make sure you get clear answers to your questions before signing up with any telephone answering provider – how easy is it to actually get hold of someone?? Choosing the wrong provider isn’t just stressful and expensive, but could be damaging for the customer service reputation you’ve worked so hard to build.

Unlike an online set-up, we’re not anonymous, and we’ll never expect you to contact us by email only. You are always welcome to pick up the phone and talk to one of our friendly team who are always available to help.

A tailored personal service makes us proud of the way we do things – we hope you’ll think so too!

Find out more or set-up your telephone answering service with us today by talking to a member of our friendly team  – 01273 741400

Office Address for Rent! Perfect for Home Business Start-Ups

Tuesday, March 16th, 2021

working from home office

Are you looking to rent an address but not a physical office?

Have you started a new business from home, but are you wanting to give it the professional image it deserves that simply can’t be achieved while having a residential address? Are you a little uneasy having to give out your home address for all business correspondence. Privacy, security and a professional image – it’s time to rent an office address!

At CSnotepad we offer a ‘virtual office’ address rental, whereby you simply rent the right to use our office address as your own. It will literally appear as though your business is based at our business centre. You can use the address on all of your business stationery, on your website, give it out to clients and suppliers, even register it with Companies House should you wish.

Any post that arrives for you can either be forwarded on to your home address, collected at a time that’s convenient for you if you’re local, or scanned and emailed over to you for speed and ease (and less paperwork for you!).

3 great reasons to trust us to provide you with your office address…

1) We’re fully licensed to provide an office address rental service. This means we fully comply with the Anti Money Laundering (AML) regulations and are licensed by HMRC. We have undergone all the necessary checks to ensure that your personal information and details are handled, stored and disposed of correctly, and that we have the correct systems in place to never expose your personal information to fraudulent use.

2) We have over 13 years experience and started our Virtual Receptionist business way back in 2007. In business, experience really does pay-off when it comes to offering a reliable, professional and stress-free service to our customers. Our glowing Trust Pilot and Google reviews give us the confidence that we’re doing things right!

3) We currently support over 500 businesses just like yours to grow and improve their business, and better allocate their time and resources, all through our selection of Virtual Receptionist Services – all ready and waiting should your business need them.

For more information about our Virtual Office Address Service head over to our website, or give a friendly member of our team a call today for a chat on 01273 741400.

Telephone Answering Without a Monthly Contract – Flexible Plans without a Subscription from CSnotepad

Thursday, February 18th, 2021

making a deal with no monthly subscription

A call answering plan that’s as flexible as your call answering needs from month to month. There’s no fixed monthly fee, no wastage if you have a quiet month, just a bank of credits to use throughout the year as-and-when you need them!

When it comes to answering calls for your business, most providers offer something very similar to your mobile phone contract. Each month you pay a fixed amount, each month you’re allowed a certain amount of calls or minutes, and if you go over that quota you pay a premium, and anything you don’t use…well…that’s hard luck. BUT what if you have no idea how many calls you might get, what if it’s likely to change from month to month – how can you possibly get the right monthly subscription for that?!

If a monthly plan simply isn’t right for you, at CSnotepad we offer a flexible call answering plan that might better suit your business at the moment.

With our continued aim to shape our service around the changing needs of our customers (particularly during such challenging and unpredictable times), we offer an Annual Flexi-Plan that gives you your entire years call allowance at the start of a 12 month period.

Rather than allocating you a monthly allowance, you pay upfront to have all your quota for the entire year credited to your account. They’re yours to use as you choose, use them all in the first month, or all in the least week if you choose. Keep them on hand to use while your staff are on furlough, to cover unexpected staff sickness, or simply to support your business and maintain good customer service when your team is stretched. It’s up to you how and when you use them – you have a full 12 months. No monthly invoice, no monthly hassle, no monthly wastage – and if you run out you can simply purchase more!

Each call credit gets you your incoming call answered promptly with your own personalised business greeting by one of our professional and friendly Customer Service Advisors. Each member of our team is trained on your business, and gets to know your products and services, and even your frequent callers. Each and every one of your calls is handled in just the way you choose, asking the questions you’d like, collecting the information you need, and always offering a great personable service.

For more information about our Flexible Plans without a monthly contract, just call one of our team today on 01273 741400.

How to Choose a Virtual Office Address – 4 Reasons to Choose CSnotepad for Your Virtual Address

Thursday, February 4th, 2021

Make things happen with CSnotepad pinboard

Looking for a Virtual Office Address? Here are our top 4 reasons for making it CSnotepad!

1. We’re licensed
A quick Google search comes up with lots of different providers for a Virtual Office Address, all seeming to offer a similar thing. But did you know that not all virtual office address providers are licensed?

Being licensed means that we fully comply with the Anti Money Laundering (AML) regulations and are licensed by HMRC to offer a virtual address service. Choosing CSnotepad therefore gives you the peace of mind that we have undergone all the necessary checks to ensure that your personal information and details are handled, stored and disposed of correctly, and that we have the correct systems in place to never expose your personal information to fraudulent use.

2. Additional services are here if you need them
So you’ve found a provider you can trust for your Virtual Office Address (that’s us by the way!). As your business starts to thrive and grow, we’re waiting in the wings to offer you additional professional and reliable services should you need them.

A Virtual Landline Telephone Number that will ring through to your mobile
Telephone Answering
to free up your time to focus on areas of your business that really need you
Live Web Chat
to boost customer service and data capture on your website
A Virtual Assistant
able to take your orders, process payments, manage your diary and offer admin support

3. Your Virtual Address will be in Brighton & Hove
Choose a diverse, open-minded and happy location to ‘virtually’ place your business – Brighton and Hove has long been considered one of the best cities in the UK, voted the trendiest and happiest place to live, as well as having a well-earned reputation for tolerance and diversity. Let your business appear well connected with exceptional transport links with London less than an hour by train, Gatwick International Airport just 30 minutes away and a ferry connection to France just along the coast. Give your business a ‘virtual’ image boost as Brighton is one of the UK’s entrepreneurial capitals, frequently voted the best place to start a business in the UK. Enough said?!

4. We Have Over 13 Years Experience
We began offering our service way back in 2007, each and every day since we have continued to shape our business to offer the very best service to our customers, investing money into the very latest technology, and investing time into the continued training of our staff. In business, experience really does pay-off when it comes to offering a reliable, professional, evolving, and stress-free service to our customers. Our glowing Trust Pilot and Google reviews give us the confidence to know we’re doing things right!

To find out more about our Virtual Office Address – have a little look at our website here.

Alternatively, chat today with one of our friendly team to see if we’re the right solution for your business on 01273 741400.

CSnotepad – Your Licensed Provider for a Virtual Address

Tuesday, September 15th, 2020

Google Maps shoing your virtual address

What is a Virtual Address?
A virtual address is an office address that becomes yours to use as you wish, print it on your business cards, use it for your invoicing, add it to your website, even register it with Companies House if you choose. You can use it for all your business correspondence, giving it freely to all of your suppliers and customers – it will quite literally appear to your customers that your business is located at your virtual address – even Google Maps can show you there!

How does it work?
You’re not renting the physical office here at CSnotepad, just simply renting the right to use the address as your own. All post that arrives for your business can be forwarded on to your home address, collected at your convenience, or we can take your letters, scan them and email them over to you for speed and ease – the choice is yours.

Why should it matter that we’re a licensed provider for a Virtual Address?
Being licensed means that our address fully complies with the Anti Money Laundering (AML) regulations and we are licensed by HMRC to offer a virtual address service. The regulations that we meet (and exceed!) are there to give you peace of mind that we handle, store and dispose of your personal information and documents correctly. Our license proves that our business has the correct systems in place to never expose your personal information to fraudulent use.

At CSnotepad we’ll always ask you for certain documentation such as proof of identity and proof of address before you’re able to use our service. The need for documentation even applies to anyone receiving or collecting your mail on your behalf – this might sound like a hassle, but keep in mind that such measures are in place to ensure that your personal mail and documents never fall into the wrong hands.

For more information on our Virtual Address Service – head over to our website.

We’ll Ride the Peaks & Troughs With You – Flexible Call Plans from CSnotepad that Cater for Business Ups…& Downs!

Sunday, August 30th, 2020

Surfer riding the peak

Nobody knows whether we still have a rough ride ahead, the current pandemic has certainly turned how we live and work on its head. Business recovery wont be achieved overnight. The future for your business could be unpredictable, so choose a telephone answering provider that offers a plan that can adapt to your business peaks and troughs. Choose a Flexi-Plan from CSnotepad.

With our Flexi-Plans you are buying a bulk quantity of call credits, these are valid for 12 months. They are yours to use as you choose, whenever you choose. We can be there to support you whenever you need it….and leave you to it when you don’t. Perhaps your business is booming and you could do with an extra pair of hands, but you don’t feel confident enough (or financially stable enough) to take on more staff and all the financial obligations they bring. And how many staff would you even plan to employ? How many would be enough if your current boom keeps growing? But what if business slows, or even unexpectedly nose dives…what then?!

Life currently feels uncertain enough – don’t add to the uncertainty by hiring more staff. Equip your business with guaranteed and predictable support – whenever you need it, without tying yourself into a demanding financial subscription from a provider.

Don’t hire more staff, when you could just take advantage of ours – whenever you need to – and then stop when you don’t – no complications, no financial obligations.

You’ll have a small team of friendly customer service agents trained on your business, they’ll get to know your products or services, and answer each and every call with your personalised business greeting. Your callers will never know they haven’t reached your own in-house team directly. Our team will get to know your frequent callers, and your frequent callers will even get to know them too! You wont need to worry about covering lunch-breaks, sickness or holidays, that’s all on our watch! Rest assured you’ll have an uninterrupted call answering service, whenever you need it. We can simply act as a safety net during your busy times, or take all your calls to free your time to focus on the areas of your business that really need you. To boost your customer service, we can offer hours that extend beyond standard business hours, even 24/7 should you need it.

How our Flexi-Plans work
Taking advantage of one of our Flexi-Plans means you’re not signing up to a monthly subscription with us, instead you’re paying for a bulk of credits that you can use throughout a 12 month period – whenever you need them. There’s no lengthy subscription that you need to continue to pay for even when you’re not using our service. It really couldn’t be easier and more stress free. We have Flexi-Plans available to suit any size of business, no matter whether you’re a soletrader, or multi-office business, but should you run out of credits within the 12 month period, you can simply buy more.

To find our more about how our Flexi-Plans work, just give a friendly member of our team a call today and they’ll be happy to talk you though it, and help you gauge whether it’s the right solution for your business 01273 741400.

At CSnotepad Your Calls are Answered by Just the Type of Staff You’d Choose to Hire Yourself

Tuesday, July 28th, 2020

the csnotepad team sketch

We’ve found great staff so you don’t have to!

We’re proud to say that our team of call agents are a friendly, warm and personable group of dedicated people all from the Brighton & Hove area. Your calls are answered right here in Brighton – we’ll never send your calls abroad to cut costs!

What we look for in a call agent

Personal qualities that matter to us…

We interview for new call agents carefully, always ensuring that they will compliment our existing team, and have the right attributes to offer superior service to your customers.

Each one of our call agents is polite, professional and approachable. We have no doubt that if you met any member of our team in person, they’d be just the type of person you’d choose to join your own in-house team.

We know that some things can’t be trained, and the positive attitude and willingness to offer the best service are natural traits that we seek out in every one of the customer service advisors we bring into our team.

Playing our part…
We place a great emphasis on training our staff meticulously, never rushing the learning process, and checking that each new member of staff is confident and capable before they are trusted with your calls. We have an experienced call agent solely responsible for ensuring that all members of our team are trained to the high standard we seek for your calls – as well as our own! Not only does our trainer guide our newest customer service advisors, we also closely monitor our existing team to ensure that the bar is never dropped, maintaining our consistently high customer service standards.

Remember – our staff aren’t just trusted to handle your calls, they answer our calls too! We couldn’t be more confident that each and every one of our calls is in capable hands, and we’re sure you’ll feel the same.

If you have any questions about our team, just give us a call for a chat today on 01273 741400. Or have a look at our website if you’d like to find out more about any of our services.

Recent Posts

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What’s the Point of a Telephone Answering Service? It’s a Reliable & Professional Safety Net for Your Business

What is the Point of a Telephone Answering Service?

The Best Telephone Answering Service: We Offer Free Additional Services to Maximise Your Telephone Answering

The Best Telephone Answering Service: We’ve Found Great Staff So You Don’t Have To!

The Best Telephone Answering Service: At CSnotepad We’ll Never Sound Like a Call Centre

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD