Category Archives: Choosing a Provider


Office Address for Rent! Perfect for Home Business Start-Ups

Tuesday, March 16th, 2021

working from home office

Are you looking to rent an address but not a physical office?

Have you started a new business from home, but are you wanting to give it the professional image it deserves that simply can’t be achieved while having a residential address? Are you a little uneasy having to give out your home address for all business correspondence. Privacy, security and a professional image – it’s time to rent an office address!

At CSnotepad we offer a ‘virtual office’ address rental, whereby you simply rent the right to use our office address as your own. It will literally appear as though your business is based at our business centre. You can use the address on all of your business stationery, on your website, give it out to clients and suppliers, even register it with Companies House should you wish.

Any post that arrives for you can either be forwarded on to your home address, collected at a time that’s convenient for you if you’re local, or scanned and emailed over to you for speed and ease (and less paperwork for you!).

3 great reasons to trust us to provide you with your office address…

1) We’re fully licensed to provide an office address rental service. This means we fully comply with the Anti Money Laundering (AML) regulations and are licensed by HMRC. We have undergone all the necessary checks to ensure that your personal information and details are handled, stored and disposed of correctly, and that we have the correct systems in place to never expose your personal information to fraudulent use.

2) We have over 13 years experience and started our Virtual Receptionist business way back in 2007. In business, experience really does pay-off when it comes to offering a reliable, professional and stress-free service to our customers. Our glowing Trust Pilot and Google reviews give us the confidence that we’re doing things right!

3) We currently support over 500 businesses just like yours to grow and improve their business, and better allocate their time and resources, all through our selection of Virtual Receptionist Services – all ready and waiting should your business need them.

For more information about our Virtual Office Address Service head over to our website, or give a friendly member of our team a call today for a chat on 01273 741400.

Telephone Answering Without a Monthly Contract – Flexible Plans without a Subscription from CSnotepad

Thursday, February 18th, 2021

making a deal with no monthly subscription

A call answering plan that’s as flexible as your call answering needs from month to month. There’s no fixed monthly fee, no wastage if you have a quiet month, just a bank of credits to use throughout the year as-and-when you need them!

When it comes to answering calls for your business, most providers offer something very similar to your mobile phone contract. Each month you pay a fixed amount, each month you’re allowed a certain amount of calls or minutes, and if you go over that quota you pay a premium, and anything you don’t use…well…that’s hard luck. BUT what if you have no idea how many calls you might get, what if it’s likely to change from month to month – how can you possibly get the right monthly subscription for that?!

If a monthly plan simply isn’t right for you, at CSnotepad we offer a flexible call answering plan that might better suit your business at the moment.

With our continued aim to shape our service around the changing needs of our customers (particularly during such challenging and unpredictable times), we offer an Annual Flexi-Plan that gives you your entire years call allowance at the start of a 12 month period.

Rather than allocating you a monthly allowance, you pay upfront to have all your quota for the entire year credited to your account. They’re yours to use as you choose, use them all in the first month, or all in the least week if you choose. Keep them on hand to use while your staff are on furlough, to cover unexpected staff sickness, or simply to support your business and maintain good customer service when your team is stretched. It’s up to you how and when you use them – you have a full 12 months. No monthly invoice, no monthly hassle, no monthly wastage – and if you run out you can simply purchase more!

Each call credit gets you your incoming call answered promptly with your own personalised business greeting by one of our professional and friendly Customer Service Advisors. Each member of our team is trained on your business, and gets to know your products and services, and even your frequent callers. Each and every one of your calls is handled in just the way you choose, asking the questions you’d like, collecting the information you need, and always offering a great personable service.

For more information about our Flexible Plans without a monthly contract, just call one of our team today on 01273 741400.

How to Choose a Virtual Office Address – 4 Reasons to Choose CSnotepad for Your Virtual Address

Thursday, February 4th, 2021

Make things happen with CSnotepad pinboard

Looking for a Virtual Office Address? Here are our top 4 reasons for making it CSnotepad!

1. We’re licensed
A quick Google search comes up with lots of different providers for a Virtual Office Address, all seeming to offer a similar thing. But did you know that not all virtual office address providers are licensed?

Being licensed means that we fully comply with the Anti Money Laundering (AML) regulations and are licensed by HMRC to offer a virtual address service. Choosing CSnotepad therefore gives you the peace of mind that we have undergone all the necessary checks to ensure that your personal information and details are handled, stored and disposed of correctly, and that we have the correct systems in place to never expose your personal information to fraudulent use.

2. Additional services are here if you need them
So you’ve found a provider you can trust for your Virtual Office Address (that’s us by the way!). As your business starts to thrive and grow, we’re waiting in the wings to offer you additional professional and reliable services should you need them.

A Virtual Landline Telephone Number that will ring through to your mobile
Telephone Answering
to free up your time to focus on areas of your business that really need you
Live Web Chat
to boost customer service and data capture on your website
A Virtual Assistant
able to take your orders, process payments, manage your diary and offer admin support

3. Your Virtual Address will be in Brighton & Hove
Choose a diverse, open-minded and happy location to ‘virtually’ place your business – Brighton and Hove has long been considered one of the best cities in the UK, voted the trendiest and happiest place to live, as well as having a well-earned reputation for tolerance and diversity. Let your business appear well connected with exceptional transport links with London less than an hour by train, Gatwick International Airport just 30 minutes away and a ferry connection to France just along the coast. Give your business a ‘virtual’ image boost as Brighton is one of the UK’s entrepreneurial capitals, frequently voted the best place to start a business in the UK. Enough said?!

4. We Have Over 13 Years Experience
We began offering our service way back in 2007, each and every day since we have continued to shape our business to offer the very best service to our customers, investing money into the very latest technology, and investing time into the continued training of our staff. In business, experience really does pay-off when it comes to offering a reliable, professional, evolving, and stress-free service to our customers. Our glowing Trust Pilot and Google reviews give us the confidence to know we’re doing things right!

To find out more about our Virtual Office Address – have a little look at our website here.

Alternatively, chat today with one of our friendly team to see if we’re the right solution for your business on 01273 741400.

CSnotepad – Your Licensed Provider for a Virtual Address

Tuesday, September 15th, 2020

Google Maps shoing your virtual address

What is a Virtual Address?
A virtual address is an office address that becomes yours to use as you wish, print it on your business cards, use it for your invoicing, add it to your website, even register it with Companies House if you choose. You can use it for all your business correspondence, giving it freely to all of your suppliers and customers – it will quite literally appear to your customers that your business is located at your virtual address – even Google Maps can show you there!

How does it work?
You’re not renting the physical office here at CSnotepad, just simply renting the right to use the address as your own. All post that arrives for your business can be forwarded on to your home address, collected at your convenience, or we can take your letters, scan them and email them over to you for speed and ease – the choice is yours.

Why should it matter that we’re a licensed provider for a Virtual Address?
Being licensed means that our address fully complies with the Anti Money Laundering (AML) regulations and we are licensed by HMRC to offer a virtual address service. The regulations that we meet (and exceed!) are there to give you peace of mind that we handle, store and dispose of your personal information and documents correctly. Our license proves that our business has the correct systems in place to never expose your personal information to fraudulent use.

At CSnotepad we’ll always ask you for certain documentation such as proof of identity and proof of address before you’re able to use our service. The need for documentation even applies to anyone receiving or collecting your mail on your behalf – this might sound like a hassle, but keep in mind that such measures are in place to ensure that your personal mail and documents never fall into the wrong hands.

For more information on our Virtual Address Service – head over to our website.

We’ll Ride the Peaks & Troughs With You – Flexible Call Plans from CSnotepad that Cater for Business Ups…& Downs!

Sunday, August 30th, 2020

Surfer riding the peak

Nobody knows whether we still have a rough ride ahead, the current pandemic has certainly turned how we live and work on its head. Business recovery wont be achieved overnight. The future for your business could be unpredictable, so choose a telephone answering provider that offers a plan that can adapt to your business peaks and troughs. Choose a Flexi-Plan from CSnotepad.

With our Flexi-Plans you are buying a bulk quantity of call credits, these are valid for 12 months. They are yours to use as you choose, whenever you choose. We can be there to support you whenever you need it….and leave you to it when you don’t. Perhaps your business is booming and you could do with an extra pair of hands, but you don’t feel confident enough (or financially stable enough) to take on more staff and all the financial obligations they bring. And how many staff would you even plan to employ? How many would be enough if your current boom keeps growing? But what if business slows, or even unexpectedly nose dives…what then?!

Life currently feels uncertain enough – don’t add to the uncertainty by hiring more staff. Equip your business with guaranteed and predictable support – whenever you need it, without tying yourself into a demanding financial subscription from a provider.

Don’t hire more staff, when you could just take advantage of ours – whenever you need to – and then stop when you don’t – no complications, no financial obligations.

You’ll have a small team of friendly customer service agents trained on your business, they’ll get to know your products or services, and answer each and every call with your personalised business greeting. Your callers will never know they haven’t reached your own in-house team directly. Our team will get to know your frequent callers, and your frequent callers will even get to know them too! You wont need to worry about covering lunch-breaks, sickness or holidays, that’s all on our watch! Rest assured you’ll have an uninterrupted call answering service, whenever you need it. We can simply act as a safety net during your busy times, or take all your calls to free your time to focus on the areas of your business that really need you. To boost your customer service, we can offer hours that extend beyond standard business hours, even 24/7 should you need it.

How our Flexi-Plans work
Taking advantage of one of our Flexi-Plans means you’re not signing up to a monthly subscription with us, instead you’re paying for a bulk of credits that you can use throughout a 12 month period – whenever you need them. There’s no lengthy subscription that you need to continue to pay for even when you’re not using our service. It really couldn’t be easier and more stress free. We have Flexi-Plans available to suit any size of business, no matter whether you’re a soletrader, or multi-office business, but should you run out of credits within the 12 month period, you can simply buy more.

To find our more about how our Flexi-Plans work, just give a friendly member of our team a call today and they’ll be happy to talk you though it, and help you gauge whether it’s the right solution for your business 01273 741400.

At CSnotepad Your Calls are Answered by Just the Type of Staff You’d Choose to Hire Yourself

Tuesday, July 28th, 2020

the csnotepad team sketch

We’ve found great staff so you don’t have to!

We’re proud to say that our team of call agents are a friendly, warm and personable group of dedicated people all from the Brighton & Hove area. Your calls are answered right here in Brighton – we’ll never send your calls abroad to cut costs!

What we look for in a call agent

Personal qualities that matter to us…

We interview for new call agents carefully, always ensuring that they will compliment our existing team, and have the right attributes to offer superior service to your customers.

Each one of our call agents is polite, professional and approachable. We have no doubt that if you met any member of our team in person, they’d be just the type of person you’d choose to join your own in-house team.

We know that some things can’t be trained, and the positive attitude and willingness to offer the best service are natural traits that we seek out in every one of the customer service advisors we bring into our team.

Playing our part…
We place a great emphasis on training our staff meticulously, never rushing the learning process, and checking that each new member of staff is confident and capable before they are trusted with your calls. We have an experienced call agent solely responsible for ensuring that all members of our team are trained to the high standard we seek for your calls – as well as our own! Not only does our trainer guide our newest customer service advisors, we also closely monitor our existing team to ensure that the bar is never dropped, maintaining our consistently high customer service standards.

Remember – our staff aren’t just trusted to handle your calls, they answer our calls too! We couldn’t be more confident that each and every one of our calls is in capable hands, and we’re sure you’ll feel the same.

If you have any questions about our team, just give us a call for a chat today on 01273 741400. Or have a look at our website if you’d like to find out more about any of our services.

We’ll Never Sound Like a Call Centre – Trust Us with Your Incoming Calls for a Personal Service

Monday, July 20th, 2020

friendly serive drawing

If your business prides itself on its warmth of service, customer recognition, rewarding its loyal customers, as well as offering a natural and friendly team communication style – it doesn’t mean you shouldn’t outsource your calls, it just means you need to outsource to the right provider!

At CSnotepad we pride ourselves on not sounding like a call centre.

We’ve put so many things in place to ensure that our service ticks all the right boxes when it comes to a friendly and natural call style.

Some of the things we’ve implemented are large and impactful, others are small and subtle, but all contribute to the overall sense that a caller has reached your own in-house team, and not an outsourced telephone answering team. Read on to find out a little more about why you should choose us to handle calls for your business…

Small team allocated to handle your account
You’ll have a team of our friendly and professional customer service advisors fully trained on your business. They’ll build a thorough knowledge of your products and services, and will act just as an extension of your own team.

Calls are answered in our Brighton & Hove office
We’ll never divert your calls abroad to be answered! We’re proud to say that our team of call agents are a friendly, warm and personable group of dedicated people all from the Brighton & Hove area. Your calls are answered right here in our Brighton office by people your frequent customers might even get to know by name.

A carefully selected team
We interview for new call agents carefully, always ensuring that they will compliment the team and have the right attributes to offer superior service to your customers. Each one of our call agents is polite, professional and approachable. We have no doubt that if you met any member of our team in person, they’d be just the person you’d hire to join your own in-house team. We know that some things can’t be trained, and the positive attitude and willingness to offer the best service are natural traits that we seek out in every one of the customer service advisors we bring into our team.

Continuous training to maintain the highest standards
For everything that can be learned, we have an experienced call agent solely responsible for ensuring that all members of our team are trained to the high standard we seek for our customers and for yours. Not only does our trainer guide our newest customer service advisors, we also closely monitor our existing team to ensure that the bar is never dropped, maintaining our consistently high customer service results.

Personalised scripts as part of our personalised service
Unlike a lot of  telephone answering providers, we never expect the needs of your business to fit into a predefined template, we recognise that your needs are specific to you and your industry. We assign each of our customers an account manager who will work through the set-up and script with you. We work together to build a script that really meets your needs and your customer service model.

Best technology software and hardware
We never shy away from spending money if it will improve the service we offer, whether that’s putting in place multiple contingencies to ensure your service goes undisturbed when outside issues would otherwise affect the service, or the newest in telephone support hardware and software.

Caller recognition
Our caller recognition software allows us to recognise your frequent callers, top clients, and valued suppliers, and offer them the same warmth of service that you would. Using caller recognition eliminates the need for our advisors to ask important or repeat callers all of your scripted questions, each and every time they call. The software allows our customer service advisors to appear as though conscientious members of your own team, recognising your loyal customers, and treating them with the familiarity they deserve.

Need more reasons to believe in us? Call a member of our friendly team today to ask any further questions you might have on 01273 741400.

There When You Need Us, Gone When You Don’t! – Flexible Call Plans From CSnotepad

Wednesday, July 8th, 2020

there when you need us, gone when you don't - magicians hat

Everything about the current times feels unpredictable. How will people react as businesses start to re-open, and consumers can start to return to their normal buying habits. In unpredictable times, we don’t expect your business to be the same every week, or even every day. There will undoubetedly be peaks and troughs ahead, so why not choose a service that will tailor itself to your needs in real-time. At CSnotepad we can be that extra pair of hands you need when you’re busy, and quickly and effortlessly take a step back when things are a little more manageable, and you’re happy to handle things yourself.

Our Flexi-Plans offer you flexible support: day-by-day, hour-by-hour!

Rather than a monthly subscription which assumes you’ll receive a similar number of incoming calls each month, our Flexi-Plans give you a bank of call credits to use throughout a 12 month period – use them whenever you like.

We’re always trying to adapt our services to better suit our customers, and better suit the challenging times we’re all currently working through. Our Flexi-Plans offer a telephone answering service that fits around your needs and your call volume, however unpredictable that might be.

Here’s what you’ll get…
Have your incoming calls answered by a polite and professional team of Customer Service Advisors based in Brighton & Hove. Your new team will be trained on your business and have a solid knowledge of your products and services. Each and every call will be answered with your personal business greeting, and handled in just the way you choose from your own tailored script. We can offer anything from simple message taking, to order taking and payment processing. Your callers will never know they haven’t reached your own in-house receptionist!

You’re always in control….
We’ll only answer your calls when you choose to divert them to us; that might be when you’re experiencing a busy spell, when you have a meeting, when you’re low on staff, or when you simply want to be without the distraction of the ringing phone. We can even offer telephone answering beyond standard business hours, including 24 hours a day, 7 days a week should you need it.

Diverting your calls is easy, no matter what type of phone you use, or whether it’s a home or business landline. We can talk you through the simple steps if you’ve never done it before. Learn the steps well, because every time you want to divert to us you can, and then simply switch off the divert when you want to handle the calls yourself.

We offer different Flexi-Plans depending on how many call credits you think you might need in the year – the more you buy the cheaper it gets. But don’t worry, if you run out, you can always buy more. We’ll keep you posted on how many credits you have left, so you’ll never get caught out.

To find out more about our Flexi-Plans just talk to a member of our friendly team today on 01273 741400. Or have a browse of our website to find out more about the range of tailored services we can offer your business.

We’re Top of the Game when it Comes to VA! – 4 Reasons to Choose CSnotepad for Your Virtual Address

Wednesday, June 24th, 2020

virtual business address mail forwarding

Let’s dive straight into the top 4 reasons to choose us as your virtual office provider…

1) Cost effective alternative to renting an office space
Get the credibility you and your business deserves by having a Brighton and Hove business address by renting the right to use our business centre address as your own. Brighton is an extremely expensive place to rent office space – so by choosing your virtual office address here, you really are making a huge saving! You’ll get all the benefits of ‘virtually’ basing your business here, without any of the associated costs of a physical office space.

2) Plans from as low as £17.50 a month
We believe our Virtual Address is a cost effective solution for all businesses, no matter your reason for choosing a virtual business address. You even have the option of paying monthly, or paying for a year in advance if you’d like to benefit from our generous discount. Once you’ve set-up your account (which is an easy and fast process taking less than 5 minutes – it can even be done online) and selected the plan that is best for you, we will email you confirmation that your address service is live (usually the same day) and then you’re free to start using our address as your own.

3) Flexible options for getting your mail
When we say “use our address as your own” we really mean it! Use it on your business cards, your website, your email signature, even use it on Google Maps as your office location. Give it out to all of your customers and providers, use it for all of your deliveries and mail. All post that arrives for your business can be forwarded onto your home address, collected at your convenience, or letters can even be scanned and emailed over to you for speed and ease – the choice is yours.

4) We’re Companies House approved, fully comply with the Anti Money Laundering regulations, and licensed by HMRC to offer our virtual address service

….you’d be amazed how many companies aren’t!

We’ve been providing businesses services for over 13 years now, we’re proud of our success and longevity within the industry, and believe a lot of this is down to our approach. We never cut corners and always ensure that our services are professional and meet (if not exceed) all current regulations. So you can feel confident and assured that your information and private mail is handled (and when needed, disposed of) appropriately and in-line with current guidelines relating to data handling and anti money laundering. For this reason, we will always require proof of identity and address for each person named on the account you set-up with us. This ensures that your information and documents never fall into the wrong hands. We even security PIN protect documents we send to you…

For more information on how we protect you, be sure to visit our website here.

As we’re Companies House approved, you can use your new virtual address as your registered office address with Companies House at no extra cost.

CSnotepad extra service worth considering…
Combine a virtual address with one of our affordable telephone answering subscriptions – they start at just £39 a month. Some of our subsciption plans even include the Virtual Address for FREE! We will answer calls on your behalf, always with your personalised business greeting, and always by a professional and fully trained customer service advisor who knows your business. We can simply take a message on your bhalf, or alternatively we can deal with general enquiries, take orders, book in appointments and even process payments. We can shape a call aswering service that really meets your needs. The caller will have no idea they haven’t reached your own in-house receptionist!

A virtual office address provides a simple, affordable and business changing solution. Call a member of our friendly team today on 01273 741400 for more information on a virtual address or any of our business services.

Struggling with Working & Answering Your Phone? We’ll Answer Your Calls for You

Wednesday, May 27th, 2020

Phone being answered

Keep doing what you do best, and leave the rest to us.

You don’t have to work and answer your phone.

You don’t have to switch your phone to silent every time you’re in a meeting or on a job, and you definitely shouldn’t be relying on your voicemail to run your business. Most people wont leave a message and instead call one of your competitors.

A ringing phone can be a nuissance, it can sound unprofessional when you’re with customers, and it’s distracting if you’re focused on working. However, you know all too well that the next call you receive could be a sale and an opportunity to move your business forward. Every call matters.

Don’t miss a call, get every call answered while you’re busy and focused on doing what you do best!

With a telephone answering service from CSnotepad, we have a small team of professional and friendly customer service agents waiting to take your calls. We’ll never sound impersonal like a call centre – in fact we pride ourselves on sounding just like an extension of your own workforce. Our small team will get to know your products, services, and callers – your callers will even get to know your new virtual team too!

8 great reasons to use our telephone answering service:

1. We’ll answer every call with your own personalised business greeting.

2. We’ll form a database of your frequent callers and important clients, when they call we’ll give them the recognition and warmth of service they deserve – just as you would.

3. Your business will sound well established, callers will assume you have your own receptionist!

4. We can book in appointments on your behalf.

5. We can take orders and process payments.

6. We can deal with general enquiries and provide answers to your most frequently asked questions.

7. You’re always in control of when we answer your calls and when you’re free and would like to answer them yourself. We’ll help you maintain a healthy work life balance.

8. We can answer your calls during office hours, extended hours, or even 24/7 if you need it!

…and we could go on and on and on!

Our service is fully tailored to the needs of your business. Our staff and services can adapt as your business grows or changes, and we’ll always do everything we can to support you through any challenges you might face – however unexpected.

Talk to a friendly member of our team today about removing the burden of answering your phone. It’s quick and easy to set-up so make that positive step today that could really change your business for the better. CSnotepad – 01273 741400.

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Help for Your Business While Staff are Furloughed

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD