Category Archives: Choosing a Provider


Telephone Answering – Looking for a Service You Can Use ‘As and When’?

Monday, October 28th, 2019

woman with umbrella jumping

Go subscription free with CSnotepad – no monthly subscription – just a reliable service waiting in the wings!

Subscriptions can be a really cost effective way of supporting your business regularly – but what if you want something that’s more ‘as and when’?  You might well go a month or even months without using a service – in this scenario, turn to one of our flexi-plans.

If you’re looking for overflow or back-up support, cut the chains of a subscription and get an anual flexi-plan from CSnotepad.

Don’t feel cornered into a monthly subscription just to have the reassurance of a reliable service if you need it. Our annual flexi-plans are perfect for businesses looking for sporadic support. Don’t be put off by the word ‘annual’ it simply refers to the fact you have a year to use it before it expires. With any of our flexi-plans you buy a bulk of credits that you can use throughout a 12 month period – we’ll be there to support you whenever you need it….and leave you to it the rest of the time.

You can talk to one of our friendly and knoweldgeable account managers about the frequency you think you might need us, and together we’ll be able to gauge the right anount of credits needed to best (and most cost-effectively!) support your business. Should you run our of credits within your 12 month period, you can simply buy more credits to ensure that you are always supported should you need us.

You’re in control…
You are always in control of when you do-and-don’t divert your calls to us. You don’t have to call us, or wait for us to switch on your divert. Whether you want to divert to us, perhaps for an hour during a staff meeting, or a month during your busiest period – you’re always in control. Our team will be happy to talk you through how easy it is to control your divert.

A huge range of businesses could benefit from a flexi-plan…
Seasonal businesses
Businesses that have extreme fluctuations in calls
Businesses that would like to have a contingency in place should they suffer staff sickness
Small teams looking for over-flow support during periods
Businesses wanting holiday cover

Here’s an example of how it works…
With our usual monthly Advanced Plan subscription a business would pay £270 and receive 200 call credits a month. If they don’t use all of their credits, they are lost each month.

On our Advanced Annual Flexi-Plan you would pay £3240 (12 x £270) in advance for 12 months, and you then have the full year’s call credits (12 x 200 credits) added to your account to use whenever you need them throughout the 12 month period.

To find out more about our Annual Flexi-Plans and whether they’re the perfect solution for your businesses, call a member of our team today on 01273 74140.

Looking for a Virtual Office Address – Here’s Why You Should Make it Brighton!

Friday, October 18th, 2019

brighton royal pavillion

There are so many advantages to a virtual office address – you really can place yourself anywhere in the country without having to relocate! This helps you to appear more established to potential customers, as well as dramatically increasing your visibility through online search engines – opening your business to a whole new ‘local’ audience.

With just a chat on the phone to one of our friendly team members, we can have your business appearing to be in Brighton and Hove without all the hassles and fincancial strains associated with starting a new office down south! So why choose Brighton when you could ‘virtually’ be anywhere?…

Your business location tells your potential customers a lot about the success and reputability of your business, so your virtual address can really make a difference.

Choose a diverse, open-minded and happy location to ‘virtually’ place your business – Brighton and Hove has long been considered one of the best cities in the UK, voted the trendiest and happiest place to live, as well as having a well-earned reputation for tolerance and diversity. Brighton and Hove is a major tourist destination for good reason, attracting 8.5 million visitors a year spending over £69 million.

Let your business appear well connected – The city has exceptional transport links with London less than an hour by train and Gatwick International Airport just 30 minutes away. Brighton also offers good connections to France with ferry crossings to Dieppe from nearby Newhaven.

Appear to be surrounded by motivated people and a growing business scene – Brighton is one of the UK’s entrepreneurial capitals, voted the best place to start a business in the UK (study compiled by Informi 2018). Anita Roddick also opened the first Body Shop in Brighton in 1976 after seeing the potential in its diverse and responsive audience.

You’re more likely to have an above average workforce pushing your business forward– An impressive 50% of Brighton’s population have qualifications NVQ Level 4 and above, which is considerably above the average for the South East. That’s not a bad statistic for helping your potential customers feel that they’re in good hands by turning to your business over your competitors!

For more information on a Brighton virtual address contact us on 01273 741400 or visit us here, and to learn a little more about the benefits of a virtual address have a quick read of our blog: ‘Let Your Business Reach a Whole New Audience’.

Let Your Business Reach a Whole New Audience – Spread Your Reach with a Virtual Address from CSnotepad

Thursday, October 10th, 2019

new audience of people

Reach more of your target audience, extend your range, grow your business.

You don’t have to take on all the financial commitments of opening an additional office in a new county to extend the national reach of your business. Consider our Brighton and Hove virtual address.

We know it’s difficult to find new customers further afield. Many people prefer to use a local company, or limit their internet search to businesses within their town or county. For the vast majority of people, a local business comes with a higher level of trust, comfort and loyalty. With so many rogue businesses hiding behind an online guise, it’s no wonder customers opt for a business based within easy reach should any problems arise.

Make your business a local business…without being based locally! It’s easier than you think, simply use our Virtual Address Service.

What is a virtual office address?
Our Virtual Address Service offers you the use of our professional office address in Brighton and Hove. You’re not renting a space in our office, simply renting the right to use the address as your own. You can use this address on your business cards, add it to your website, put it on your invoices and even register it with Companies House if you choose.

Why businesses love our virtual address?
You really can use our Brighton & Hove address as though it’s your own – that includes on Google. Open up a whole new audience with a Brighton and Hove address – reach out to a population of nearly 300,000 people who will now consider you a local business! Not to mention the wider reaches of East Sussex and West Sussex.

So what happens when you’re sent post to your virtual address?
Don’t feel that you need to restrict who you give your virtual address to, getting post is all part and parcel of the virtual address service. Any post that arrives for you can either be:
Forwarded to an alternative address (such as your office) for you to receive
Opened, scanned and emailed over to you
Kept safely for you to collect at any time during our office opening hours.

Why choose CSnotepad?
We’re a small, professional, friendly and dedicated team that are here to support you and your business. We can offer virtual telephone numbers, telephone answering, diary management, and payment processing to further support you as your business grows.

A virtual office address provides a simple, affordable and business changing solution. Visit our website here or call us on 01273 741400 for more information on a virtual office address with CSnotepad.

We’ll Answer Your Phone Calls – A Simple Solution to Growing or Starting a Business

Monday, September 30th, 2019

man multitasking

We’ll answer you phonecalls! Sounds simple right? Well that’s because it is. But you’d be surprised how many businesses and new start-ups have absolutely no idea such a service even exists!

We’ve heard about people with new start-ups that have taken phone calls for their new business while hiding in the toilet of their existing employer. Desperate not to be found out by their boss while trying to get their business off the ground.

We know of businesses that rely on an answering machine to handle enquries when the team are busy with clients. By the time they’ve returned the call the potential customer has unsurprisingly already gone with a competitor.

You DON’T have to split yourself in two, and you DON’T need to hire costly staff before you’re ready just to ensure the phone gets answered.

CSnotepad – we’re your cost-effective solution, ready and waiting!

What we do:
We can answer your phone calls as though members of your own in-house team. The caller will never realise they haven’t reached your business directly. Sound to good to be true?! Trust us, it’s not.

We’re a friendly team, working exclusively from our seaside office in Brighton and offering a personal service. We don’t expect you to fit into a pre-defined template, we’ll work with you to understand your business and how you’d like your calls handled.

What happens once we’ve answered your call:
Well, we can either take a message and contact details for each of your callers and allow you to call them back at your convenience. Or we can manage the call directly, answering general enquiries, emailing over brochures, taking bookings for you, even processing payments…it really is down to you how much you’d like us to do for you.

Our service is flexible, and we really can shape our services to meet the challenges you’re facing, saving you time, effort and helping you convert potential customers into sales!

We’ll keep you posted every step of the way. You’ll receive daily updates from us about the calls we’ve taken and any further action needed by you. Think of us like your personal receptionist, only without all the demands of hiring us…no pension contributions, no concerns about holiday and sickness cover, just a reliable and cost effective service that helps you grow your business.

You’re always in control of when you want us to answer your calls, you can divert calls our way when you’re busy, and deal with them yourself again once you’re free.

To find out more about call answering from CSnotepad, call a member of our friendly team today on 01273 741400.

3 Reasons Csnotepad is the Right Choice – Even if We’re Not Your Local Choice

Thursday, September 19th, 2019

neighbourhoods around the globe

With telephone answering there really is no geographical restrictions, so don’t just search for local providers, broaden your search to focus on providers that can really meet the needs of your business. The quality of the service you receive from us will never vary based on your location – we have customers from all over the UK, and from all over the world.

Even if we’re not a local choice for your business (we’re based in the sunny south of England!), here are just 3 reasons we feel we’re still the right choice for your business…

1) Our Customer Service Means You Receive a Local Feeling Service
Don’t fall into the trap of assuming that just because a provider is local to you, they’ll be easier to get hold of, or more willing to face any challenges you might have with the telephone answering service they provide. Companies can so eaily hide behind their online presence, and a local address doesn’t always equate to a friendly and local feeling service. Even if we’re based milles away from you, our exceptional customer service means that we’re always on hand to help, no matter the problem or enquiry. We’re a simple call away, a quick email, or even an instant online web chat – whatever method suits you best. We’re here to listen, here to help, and here to tackle any problems that might arise.

2) Your Frequent Callers Will Always Receive a Local Feeling Service
At CSnotepad each and every one of our customers benefits from our advanced caller recognition software which allows us to build up a database of your frequent callers. We know when your loyal customers are calling, we can greet them with the same recognition and warmth of service you would. When you start using our service you can fill us in on all the important people that might call – the callers you’d like to receive that extra bit of care and attention, those that have helped and supported your business to grow. But it wont end there, with each call we answer for you, we’ll continue to build up a database of your caller information, improving the customer service and phone experience for every one of your repeat callers. You’ll have a small team of customer service advisors assigned to your account, and they’ll become familiar with your business and your callers, your frequent callers will even get to know them too!

3) Boost Your Own Customer Service with International Support
If your business is based in another country on a different time zone, take advantage of the time difference and use our service to take calls outside of the working hours of your own in-house/in-country team. What a way to boost your customer service and stand out from your competitors!

All of your calls will be answered by our English speaking customer service advisors based in our sunny office in Brighton & Hove. Every one of our advisors speaks clearly and is friendly, polite and professional, we’re confident that your extended team at CSnotepad will appear as though part of your own in-house workforce – wherever you’re based!

For more information, or to simply have a chat about our services, call a member of our team today on 01273 741400.

Have You Recently Grown Your Team of Remote Workers? Trust Us – You Don’t Need a Receptionist – You Just Need CSnotepad

Friday, August 30th, 2019

receptionist patching calls

We can offer you a receptionist service without any of the stressful and costly steps needed when you hire your own receptionist. With CSnotepad’s central reception service, you avoid the need to advertise, interview, train, cover lunch, cover holiday and cover sick – that’s all left with us! You wont even have to buy them a computer or phone! Beyond the huge savings that come with using us over hiring your own receptionist, read on to find out how flexible and convenient our service can be for your business…

As your team grows so does the quantity of incoming calls, with Csnotepad you no longer need to worry about how each and every incoming call will get to the right team member…wherever they happen to be.

Tailor-made service…
We’ll function just as your own central receptionist would. We’ll take each of your incoming calls and answer them professionally with your own personal business greeting. We’ll work with you to tailor-make your own script, so that your small team of customer service advisors know just what information you’d like them to take from each caller, and how and where you’d like them to direct each call.

Flexible…
Perhaps you’d like product enquiries transferred to one member of your team, while bookings or purchases directed to another. Maybe your team members are geographically spread, and you’d like the call directed to the team member closest to the callers location. You can set up your own criteria dictating where each call should be directed to, your small team of customer service advisors will always follow this – without exception.

Convenient…
Our central reception service acts just as your own in-house receptionist would, so there’s never any pressure to take the call if it’s not convenient, we can simply take a message and inform the caller that you’ll get back to them as soon as possible. You can even set up a hierarchy of numbers you’d like us to try, if the first member of your team is unable to take the call, we’ll simply try the next best person.

You’re in control….
Our customer service agents can direct your calls to any number you choose, whether it’s a mobile number, extension number, home landline, branch number or customer’s site. Changes to your script can quickly and easily be made whenever you need to make alterations to how or where your calls are directed. With CSnotepad you’re in full control of how your calls are handled.

Call us today to discuss how we can act as a central reception for your business on 01273 741400.

As Different as Day & Night – Looking for 24hr Call Answering Support that Adapts to Your Needs?

Wednesday, August 28th, 2019

moon and sun

We’re proud to offer our customers telephone answering outside of our core hours using our out-of-hours team. We don’t compromise on quality, professionalism or personalisation – day or night.

We tailor our services to meet the needs of each and every business we support, we never expect your needs to fit into a pre-defined template, we know that when it comes to business support one size really doesn’t fit all.

Our account managers work with you to fully understand the challenges you’re facing, and how best our services can support you, and our out of hours service is no different!

At CSnotepad, not only do we not expect your business to fit into a pre-defined template, it doesn’t even need to fit into the same tailor-made template all day. We’re happy to put in place different scripts and different ways of handling your calls depending on the time of day or even day of the week!

During the night your business likely functions very differently, the way we support you can mirror this too. Perhaps you run on a reduced team, have ‘on call’ team members, or work with another business to manage emergencies or call-out visits.

Here are just a few some examples of how our out-of-hours service is currently being used by our customers:

  • Calls are patched directly through to an emergency team.
  • Calls are answered and correctly diverted to the relevant support team.
  • Calls are answered and a message with full details is sent via sms to an ‘on call’ team member.
  • Calls are answered and full details are emailed through to an emergency inbox to be picked-up by staff on their return.

We can handle your calls via an alternative method during the hours of your choosing, reverting to your standard call handling outside of these hours.

Would you like to use our out-of-hours telephone answering service, but you’d like us to do things a little differently outside of your core hours? Not a problem, we’d be happy to put this in place for you. Just talk to a member of our team today, they can discuss possible options with you, and get our out-of-hours service really working for you – 01273 741400.

CSnotepad: Your Calls Answered Around the Clock

Thursday, August 22nd, 2019

clock face

Our core team of customer service advisors offer you call answering between 8:30am and 6pm Monday to Friday, and 9am until 3pm on Saturday, but we do understand that your customers may need to call you outside of these hours…

With many other telephone answering providers, calls you receive outside of core working hours would fall back to you to be answered – interrupting your evenings, disrupting your precious family time and highjacking your weekends.

In some cases you might be comfortable with your customers simply reaching a voicemail, after all, most of your competitors don’t offer a customer service line outside of standard working hours. But what if you want to stand out from your competitors, or run a business that relies on offering a 24 hour service, deals with emergency responses, or time sensitive enquiries?

Boost your customer service by really letting your customers know you care…no matter the time of day they need to contact you. If your business deals with emergencies, such as water leaks or broken elevators, perhaps many of your customers live outside the UK in a different time zone, or you find a good number of your enquiries come outside of core hours – our telephone answering service is perfect for you. Your calls can be answered by our extended hours team 24/7 365 days a year should you need it.

An extended hours service can prove invaluable to businesses that offer an emergency response, or deal with time sensitive enquiries. Any business that wishes to offer an exceptional level of customer care by extending their customer care hours will find it sets them apart from their competitors.

Extend your call answering hours by a little…or a lot!
Your CSnotepad service can seamlessly extend to start earlier in the morning and/or extend later into the evening. We can cover public holidays or simply weekends – it’s really all up to you.

Extending your hours will never compromise the service you receive – your calls will continue to be answered as though by members of your own team.

Want us to do things a little differently?
Should you wish for your extended hours calls to be handled slightly differently to your core hours calls, that’s something we’d be happy to put in place. We’re aware that callers outside of core hours may have different requirements, for example we can patch calls through directly to your emergency team, or send messages via sms or email to relevant ‘on call’ team members.

Find out more…
Prices for extended hours depend on your requirements, but in some cases we can add it free of charge to your current subscription. To find out more talk to a member of our team today on 01273 741400 or drop us an email on message@csnotepad.co.uk.

Subscription-Free Summer Holiday Support – CSnotepad Flexi-Plans

Wednesday, July 24th, 2019

summer holiday swimming pool

Taking phone calls while you’re supposed to be on holiday – sound familiar?

Dealing with email enquiries while you’re supposed to be on holiday – sound familiar?

Feeling stressed that you’re losing sales while you’re supposed to be on holiday – sound familiar?

Do the demands of running your own business leave you feeling that you simply can’t cut the ties with your business to take a much needed break?

Turn to CSnotepad for support
We have a friendly and professional team of customer service advisors that can handle any number of tasks depending on your business needs, they can:

  • Take your incoming calls
  • Deal with your general enquiries
  • Respond to emails
  • Take on your admin tasks
  • Make simple outbound calls
  • Divert calls to those best to deal with them
  • Take payments over the phone
  • Take orders
  • Handle dispatch
  • Make appointments ready for when you return from holiday

A small team of staff will be assigned to your account, they’ll come to know your products and your processes, and many of your frequent callers will get to know your new extended team too! We work hard at CSnotepad to never sound like a call centre, your callers will never realise they haven’t reached a member of your own in-house team directly. Your calls will be handled with your own tailored script, and always answered with your own personal business name – without exception.

Let your business continue to run smoothly while you take a well earned break. We’ll email you daily summaries, so you can keep an eye from afar should you wish, or simply catch up on things once you’re back home.

All of this sounding good…well it gets better!

We offer a Flexi-Plan for businesses looking for occassional support. Taking advantage of one of our Flexi-Plans means you’re not signing up to a monthly subscription with us, instead you’re paying for a bulk of credits that you can use throughout a 12 month period – whenever you need to.

We can be there to support you whenever you need it….and leave you to it the rest of the time.

Even if it’s just for a couple of days to cover sickness, or a two week spell while you’re away with your family. You have 12 months to use your credits as you choose – no lengthy subscription that you need to pay for even when you’re not using it.

We’ve already proven ourselves to be the right choice for holiday support for hundreds of businesses, all taking advantage of our wide range of services, shaped to their individual needs while they’re away.

Talk to a member of our team today about how our Flexi-Plans can help you take a well earned break: 01273 741400.

CSnotepad: We’re a Secure & Licensed Choice for your Virtual Address & Mail Forwarding

Friday, July 5th, 2019

attention safety sign

At CSnotepad we do things properly, we take the handling of your information seriously and therefore always meet and exceed the necessary regulations.

If you’re looking for a virtual address or mail forwarding provider, we’d like to highlight that we’re a registered service (you’d be amazed how many virtual address providers aren’t). This means we fully comply with the Anti Money Laundering (AML) regulations and we’re licensed by HMRC to offer our virtual address service.

Our successful licensing requires us to ask for certain documentation such as proof of identity and proof of address. This even applies to anyone receiving or collecting your mail on your behalf. Please understand that it is our compliance with our licensing agreement, and our desire to continue to offer the highest level of service which means we will always require this information from you.

Keeping your mailed letters confidential -  when you sign up to our virtual address service, you’ll be provided with a PIN number. This number is your own unique code that you will need each and every time we send you any scanned mail. If you request for your mail to be opened, scanned and emailed to you, this will be done as a .pdf file. On opening the file you will be required to enter the PIN you have been provided with – this ensures that your mail remains confidential and only accessed by you or those you choose to provide with the PIN.

Why would you want your mail scanned and emailed? This is a great option if you’re not able to collect your post in person, or would prefer not to have your mail physically forwarded to an alternative address. You might be based abroad, have no fixed office, receive time-sensitive mail, or simply wish to reduce your paper filing and like the ease of electronically storing your important post.

Here’s what a virtual address with CSnotepad will offer you:
We can provide you with a virtual address and the address will become your own. The address will (on paper!) place your business within our office building, you are not renting an office, simply renting the right to use the address as your own. You can use this address for all your business correspondence and give it out to your suppliers and customers, add it to your business cards, add it to your website, it will literally appear that your business is located at the virtual address we’ve given you. All post that arrives can either be forwarded onto you at an alternative address, or you can collect it at your convenience. Letters can even be scanned and emailed over to you for speed and ease, so you don’t even need to be Brighton based to make the most of our Brighton virtual office address!

Recent Posts

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Sole Traders – Let Us Book Your Appointments While You Work

Slay Your Time Vampires with the Help of a Virtual Receptionist

Telephone Answering – Looking for a Service You Can Use ‘As and When’?

Looking for a Virtual Office Address – Here’s Why You Should Make it Brighton!

Let Your Business Reach a Whole New Audience – Spread Your Reach with a Virtual Address from CSnotepad

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD