Category Archives: Choosing a Provider


Sussex Telephone Answering Service: CSnotepad Offers a Reliable & Professional Local Service

Monday, May 13th, 2019

brighton seagull

CSnotepad is a telephone answering service that has been supporting local businesses for over 12 years.

Our business started from a small office in Hove, and although our team and office may have grown, we’re still as proud to be based in Hove and recruit our team from the local area.

We understand all too well that high rents can make growing your business in East Sussex difficult. Consider using a local, professional and experienced virtual receptionist like CSnotepad to free up your time and offer a helping hand. It’s a great alternative to the costly step of employing morel staff of your own, and having to stomach all the additional overheads that come in tow.

We understand that it’s daunting to outsource your customer calls to another company, but we hope that our approachable and knowledgeable staff, passionate customer reviews, and glowing user testimonials will help put minds at ease.

Our customer service advisors all live in the local Brighton & Hove area and come to work at our East Sussex office where each and every one of your calls will be answered. We never send your calls out to another company to answer, or divert them to a call centre half way around the world! Your calls will all be answered promptly and professionally right here in Sussex by our friendly team who will appear as though members of your own in-house team.

We understand that a personal service is crucial to many businesses, nurturing the loyal customer base you’ve worked so hard to build is something we work tirelessly at. That’s why you’ll have a small team of customer service advisors assigned to your account, so your repeat callers may even get to know them by name. We really work hard to offer a warm and personal service, you’ll have your own account manager who you can call directly if ever you have a question, concern or need to make any alterations to the way your service works. Your account manager will work with you from the very beginning, understanding how we can shape our varied services to best meet your needs.

Trust us with your customer calls – CSnotepad is an East Sussex business, based solely in East Sussex, hiring only local staff, entrusted to answer calls for a huge range of Sussex companies. We’re here to offer you an approachable, reliable and professional local service.

For more information about the services we offer you can chat to a member of our team today on 01273 741400.

Are You Running a Marketing Campaign Soon? Get Support from CSnotepad

Tuesday, April 30th, 2019

added team support

Are you planning a marketing campaign? Don’t take on the stress of hiring additional staff….simply borrow ours!

At CSnotepad we can support you throughout the entire campaign if you need it, from the planning, roll-out, and post campaign.

Here are just a few ways that we have already supported other businesses during their marketing campaigns….

In preparation for a campaign we can:
Manage your social media platforms
Postal mail-outs
Email mail-outs
Make simple out-bound calls

During a campaign we can:
Answer and handle all incoming calls
Act as a central reception patching incoming calls through to relevant team members
Respond to emails
Process payments through your own online payment portal
Send brochures or marketing material
Collect all caller information for future marketing

After a campaign we can:
Input all customer information into your chosen database
Provide call statistical analysis
Make follow-up outbound calls
Document scanning
Offer diary management

Save time, stress and money…
Don’t burden your business with the task of hiring additional staff to support you during your campaign. Our Admin Support Service saves you from advertising for staff, interviewing, training, not to mention dealing with the financial obligations and commitments that come with hiring additional staff. Trust us when we say that our staff are just the kind of people you’d choose to hire yourself! We invest heavily in our recruitment procedure, ensuring that every member of our team has a positive attitude and willingness to offer the very best service.

A tailored service to meet your admin needs….
No job is too large or too small, too repetitive or too peculiar! We pride ourselves on a personal service, and we will take the time to discuss and fully understand the challenges you’re facing, and shape a service that really meets your campaign’s needs.

For more information, or simply to chat one of our team about admin support, call us on 01273 741400.

Our Sister Company Live Web Chat – Chat Your Way to the Checkout

Wednesday, April 24th, 2019

online shopping basket

Does your business suffer from abandoned shopping carts on your website?

It may be comforting to know you’re not alone – 2 out of 3 online shopping baskets are abandoned!

A survey by Worldpay found some of the top reasons for cart abandonment included:

  • Unclear shipping costs
  • Returns policy not clear
  • Looking for a better deal
  • Unsure how credible the company is
  • Concerns about security

So what can you do to help put your potential customers minds at ease?

Offer customers an easy way to get the answers they need, consider including a Live Web Chat on your website that provides a quick and easy method for a customer to raise any concerns they may have. A Live Web Chat option would also allow you to offer one-off discounts such as free shipping to help make a sale, and reduce the chances of them buying from a competitor who’s able to give them the assurances they need to take their basket through to checkout.

Live Web Chat offers a live chat window on your website, your website visitors can then ask any questions they may have.

Our Live Web Chat service gives visitors to your website real time support. We can either supply you with the software for you to manage the chats yourself through your own in-house team, or our team of professional and friendly customer service advisors can look after your website visitors, answering queries, offering advice to better navigate your site, securing sales and capturing visitor information for future marketing.

Try out Live Web Chat service for free for 30 days and see the difference it can make to the sales on your website.

For more information, talk to a member of our team today on 01273 741 113.

How to Choose a Telephone Answering Provider: Our Top 10 Questions You Should be Asking

Friday, March 29th, 2019

making a choice of direction

Choosing to outsource your calls can be a daunting prospect, so it’s important that you make the right choice when it comes to a provider. If you decide on the wrong provider you can very quickly undo all the hard work you’ve put into gaining a great reputation for your business. The wrong provider could also leave you with a negative view of telephone answering, and who could blame you, but trust us when we say that the right telephone answering service could truly transform your business.

So how do you go about choosing the right provider for you and your business? With over 10 years experience in telephone answering trust us when we say not all providers are equal! Here are our top 10 questions you should be seeking answers to before you sign up to a provider…

1. What depth of service are you looking for – simply a name and message, or more?
There are a huge range of services that are available to you. Many (including CSnotepad) can process phone orders, take payments through your own online system, forward calls to your mobile, manage your diary, deal with your admin, patch calls to relevant team members, arrange dispatch of your goods, make simple outbound calls, offer you a virtual telephone number and/or address and more…

2. How personal do you want the handling of your calls to be?
Does your business pride itself on a ‘local’ feeling service, do you have customers that buy regularly from you? Don’t be afraid to ask how big the team is that will be handling your calls. The bigger the call team, the less likely they are to appear as members of your own in-house team.

3. Will you be charged for cold calls or wrong numbers?

4. Are your calls answered in the UK, or diverted abroad?

5. Can you control when you use their answering service or when you take the calls yourself?

6. Can you write your own script or are calls simply answered by a set template?

7. Will you be charged to change or update your script?

8. Can you call to discuss your service or is their customer service only email based?

9. Will you be assigned an account manager that you can turn to for help or guidance?

10. What’s your notice period if you’re not happy with the service?

Take on-board our advice in this blog and get the answers to the questions that really matter before signing up to a telephone answering service. Understanding what you want from a service will stop you from being pushed into a service plan that just doesn’t suit your needs.

If you’d like to find out more about telephone answering from CSnotepad, take a look at our website.

Telephone Answering From CSnotepad: We Won’t Charge You For Cold Calls

Friday, March 15th, 2019

phone answering cartoon

Unlike other virtual receptionists, we don’t charge for cold calls. We don’t believe it’s right for you to waste your valuable call subscription credits on time-wasting cold callers.

Cold calls cost our business heavily, wasting the time of our customer service agents when they should be answering important calls for your business. We never charge you for this lost time, in fact you wont even know that you’ve received cold calls – just as it should be!

We thought we’d let you know just how we go about sifting out your cold calls…

Here’s what we classify as a cold call:
If a caller doesn’t ask for you or a member of your team by name, and instead asks for the person in charge of marketing, your website, stationery etc. we consider this a cold call and politely ask the caller to remove you from their marketing list and not call again.

You’re in control:
If you find that cold calls are still reaching you, it’ll be because they have your name, it’s then your responsibility to ask the caller to remove you from their marketing list and not call you again. Alternatively, feel free to drop us an email with their details and we’ll be happy to make an outbound call to them on your behalf. It’ll just be charged as one of your call credits, and it gets the job done quickly and effortlessly for you.

If you’re at all concerned that you may miss out on calls that could be mistaken as nuisance calls, then please do just give us a call and let a member of our team know. We’d be more than happy to handle each call in line with your script without any exceptions.

Just another reason for choosing CSnotepad as your virtual receptionist!

For more information about telephone answering, or any of our virtual receptionist services, talk to a member of our team today on 01273 741400.

Telephone Answering Service: 3 Reasons We’re Proud Not to Offer Online Set-Up

Tuesday, February 12th, 2019

anonymous group of people

It seems that we can do pretty much everything online these days without leaving the comfort of our homes or picking up the phone – signing up to a telephone answering service is no exception – unless you’re thinking of using CSnotepad for your telephone answering that is!

We’re proud that we don’t offer an online set-up, and here are our 3 reasons why…

1) We don’t expect your needs to fit into a generic template:
Unlike a telephone answering service that offers an online set-up, we never expect the needs of your business to fit into a predefined template, we recognise that your needs are specific to you and your industry. We assign each of our customers an account manager who will work through the set-up and script with you – no generic forms! We begin by understanding where you feel you could benefit from a little extra help and support, and we’ll then shape a service that really meets your needs, we couldn’t achieve that from an online set-up!

2) We never want to sound like a call centre, we want to sound like members of your own team:
Having someone that understands the needs of your business is crucial if we’re going to offer you a telephone answering service that functions as though part of your own in-house team. Unlike the sparse and basic details that will be available to advisors based on an online set-up, our customer service advisors will be equipped with a solid knowledge of your products and services. One of our account managers will work with you to create the right first impression for your callers, with a tailored script that represents your business and your customer service model.

3) We know who you are, and you know who we are too:
We don’t hide behind the anonymity of an online set-up. Setting up your account over the phone means that you’ll be talking directly to your account manager. You’ll know them by name, and they’ll know just who you are and get to know your business well. Should you have any queries with your service, or like to make any tweaks, you’ll know just who to contact. Unlike an online set-up, we’re not anonymous, and we’ll never expect you to contact us by email only. You are always welcome to pick up the phone and talk to one of our friendly team who are always available to help.

When choosing your telephone answering provider, consider how your account will be set up. A fast and easy online set-up may seem like the perfect stress-free way to get started, but is it right for your business?

A tailored personal service makes us proud of the way we do things – we hope you’ll think so too!

Find out more about our services from one of our friendly team today – 01273 741400

CSnotepad Virtual Receptionists: Holiday Support Without the Monthly Subscription

Thursday, January 31st, 2019

tropical beach holiday

Do you desperately want a holiday in 2019 but the demands of your business leave you feeling that you simply can’t be away?

Turn to CSnotepad for support WITHOUT the ties of a monthly subscription.

Usually you’d be faced with just 3 unattractive options:

1) You’d have to switch on your answering machine, accept the loss of sales as potential customers go to your competitors, and do everything you can on your return to respond to enquiries and patch up your customer service reputation that prides itself on prompt response times. You’d be left wondering whether the holiday was really worth it when you take into consideration the cost of the holiday and the cost of lost sales.

2) You decide to go on holiday but work while you’re away to ensure you don’t lose a sale or damage your service reputation. You get your calls diverted to your mobile, pay the foreign call charges, spend hours missing the sunshine replying to emails from your hotel room. You return home feeling like you haven’t really had a holiday at all!

3) want a holiday without the distractions of work so you use the services of a virtual receptionist to take your calls and manage your enquries. However, you have to sign up for a monthly subscription – paying every month for the service even when you only need it for the few weeks a year that you’re away. The financial strain puts a dampener on the idea of a holiday!

CSnotepad offers a problem solving option 4!

CSnotepad offers a solution that’s more cost effective and works around your needs, offering you the flexibility for support when you need it, and only when you need it.

At CSnotepad we have the perfect solution for holiday support – our flexible annual plans. Don’t be put off by the word “annual”, it simply means you have a year to use your call credits. Rather than paying a fee each month and in return receiving a call allowance, our Flexi-Plans allow you to pay the 12 months in advance and have all the call allowance added to your account for you to use at any point throughout the year. No more call credits going to waste if they’re not used each month, no more paying for a service when you just don’t need it. Your call credits are simply there for whenever you need them!

What we can do for your business…
We’ve already proven ourselves to be the right choice for holiday support for hundreds of businesses, all taking advantage of our wide range of services, shaped to their individual needs while they’re away. We can handle your incoming calls, make simple outbound calls, deal with enquiries, book in your appointments, take orders and even take payments.

We’ll send you a daily summary so you can keep a distant eye over things while you sip on your pina colada, or simply catch up quickly once you’re home.

You can just rest assured that when you need us we’re here and ready to take your calls, leaving you to enjoy a well earned break away in 2019.

Talk to a member of our team today about our Flexi-Plans: 01273 741400.

UK Charities Telephone Enquiries: With Over 10 Years Experience We’re Here to Help

Monday, January 28th, 2019

sunshine with a face

Our 10 years of working with UK charities has taught us that your needs differ greatly from those of our business clients, and not only that, your needs also differ greatly from those of other charities. That’s why we always start by understanding your needs, and shape a service that best suits you, always with the flexibility to change things as your charity grows or as your needs alter.

General Enquiries
A great number of charities have used their CSnotepad virtual receptionist service as the main contact for general enquiries from the public. We can offer far more than just a name, number and message. We can answer your most commonly asked questions by following a script you’ve supplied, equipping our customer service advisors with the information they need to deal with questions thoroughly, competently, and always in a friendly and professional manner. We go above and beyond to ensure that your callers always feel they’ve reached you directly. We never want to sound like a call centre, and give each caller the friendly service and recognition that you would.

Make Us Your Central Receptionist
We can act much like a switchboard or central receptionist for your charity. We can answer all your incoming calls and redirect them to the necessary department, member of your team or branch best to deal with them. Unlike your own in-house receptionist we can handle multiple calls at the same time, without the need to cover our lunch break, holiday, or spells of sickness! You really can tailor this service to meet your needs; perhaps you’d like calls directed to you between certain hours or certain days, and outside of these times redirected to a different number or a different member of your team entirely. Perhaps you’d like to put in place a hierarchy of calling so that if we’re unable to reach the preferred team member, we’ll try other numbers, or other team members until someone is reached.

You’re in Control
Each call will be answered with your own personalised greeting, and the customer service agent will follow the script that you’ve agreed in a natural and friendly manner. You don’t always have to divert all your calls to us, you’re welcome to take your calls in-house when you have staff or volunteers available, and divert back to us when things are a little more stretched. You’re always in control of your divert – you don’t need to wait for us, contact us, jump through any hoops or follow any complicated instructions. We’ll guide you through the simple steps of how to set-up, check, and change your divert – it’s really simple.

For more information on how CSnotepad can support your charity, call a member of our friendly team today on 01273 741400.

Providing a Telephone Answering Service for Charities for Over 10 Years – Marketing Campaign Support

Monday, January 14th, 2019

working together image

Is your charity planning for an awareness boosting marketing campaign in 2019, are you looking to spread the word and increase donations to your charity? Make sure that the money you invest into a new marketing campaign isn’t lost by being insufficiently prepared to handle the increase in call volume it brings.

If the goal of your marketing campaign is to see more people get in touch, get yourself ready and fully prepared with telephone answering support from CSnotepad. We have over 10 years experience working with charities, and understand that your needs are different to any other business or charity.

Tailored to Your Needs
You don’t need to employ, train (and pay!) more staff to handle a yet unknown increase in your calls for the short duration of a campaign. Save yourself time, stress and a great deal of money by using our telephone answering service as the first contact for your campaign. You’ll work closely with one of our account managers who will aid you in reaching the goals of your campaign, and they’ll train our team of professional customer service agents accordingly. We’ll work with you to tailor a script that not only collects the information you require from each and every caller, but also mirrors your existing customer service model – further boosting the reputation of your charity.

Donation Processing
Our customer service agents can process your donations directly via your own online portal, but don’t worry – we’ll guide you through how to set us up as a user with limited privileges. We’ll only ever be able to put money into your account, not take it out, and we wont be able to access any sensitive information. By taking donation directly, no call backs are needed, and there’s no need to disturb a member of your own in-house team. The caller has a seamless and professional experience with one of our polite customer service agents.

Call Agents There When You Need Them
Don’t try and hire your own staff for an unknown. We appreciate that it’s difficult to estimate just how successful a campaign is going to be. If you attempt to hire your own staff, you could be paying for staff to answer calls you simply aren’t receiving, wasting valuable charity money in the process. If you staff cautiously, you could drop calls that you’ve worked so hard to receive, callers could have lengthy wait times, reach a voicemail, or even the dreaded engaged tone! Truly maximise the potential of your marketing campaign by using CSnotepad telephone answering service. Our multiple telephone lines allow us to take multiple calls for you at the same time, and we can allocate more members of our team to handle any unexpected spikes in call volume. We’ll put together a tailored call plan that accommodates for the call response you expect, and assess it as the campaign progresses, really ensuring that our service meets your needs.

Call one of team today to discuss your campaign goals on 01273 741400.

Give Your Business Start-Up the Best Start – Admin Support from CSnotepad

Monday, December 31st, 2018

support scrabble pieces

Are you starting your own business in 2019? Are you worried that there’s simply not enough hours in the day and enough hands to get things done? We understand that a new fledgling business doesn’t have the funds to hire staff to take some of the load. When you’re ready, consider taking advantage of admin support from CSnotepad as a cheaper and easier alternative.

Unlike hiring your own staff, you don’t need to find us a place to work, or supply us with a computer, train us, cover our lunch break, cover our holiday and sickness. You don’t need to pay into our pension or contribute to our national insurance – let us worry about all of that!

Our polite and professional team of customer service agents are here working from our friendly office in Brighton, and are on hand to support you and your business with a range of administration tasks wherever you’re based, including:

Tasks that promote your business -
Email marketing
Postal mail outs
Social Media Management
Newsletters

Tasks that improve your customer service -
Customer care calls
Debt chasing
Handling incoming customer emails
Responding to suppliers
Appointment reminder calls
Diary management

Tasks that keep your data up-to-date -
CRM management
Product inventories
Data cleansing
Document scanning to e-files

No job is too large or too small, too repetitive or too peculiar! We pride ourselves on a personal service, and we will take the time to discuss and fully understand the challenges you’re facing, and shape a service that really meets your admin needs.

Unlike your own employee – you don’t need to find us work to keep us busy. Send jobs our way when you’re busy and take them back in-house when things are a little more steady. Use us as much or as little as you need, just know we’re here to make things easier as your business builds throughout 2019.

Chat to a member of our team today on 01273 741400.

Recent Posts

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Sussex Telephone Answering Service: CSnotepad Offers a Reliable & Professional Local Service

Are You Running a Marketing Campaign Soon? Get Support from CSnotepad

Our Sister Company Live Web Chat – Chat Your Way to the Checkout

A Reminder – How We Sift Out Your Cold Calls & What You Can Do To Help!

Get 2 Months for FREE with CSnotepad

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD