Monthly Archives: September 2021


Starting Up as a Self-Employed Estate Agent? How to Get the Work-Life Balance

Thursday, September 30th, 2021

Estate Agency, Start Up

Are you considering becoming a self-employed estate agent? Becoming self-employed is an empowering step, it’s an opportunity to manage your own time, and strive for a better balance in life.

Being self-employed can allow you to work when you want and how you want, but it’s not without its challenges. Just because you’re working for yourself, doesn’t mean you need to be working by yourself!

It’s easier to juggle the things that matter and grow a stable income when you have support, but you don’t need to take on the financial and logistical burden of staff, instead consider using the services of a Virtual Receptionist. At CSnotepad we can answer your incoming calls as though your own in-house receptionist. We can take messages, deal with general enquiries, even book in appointments, handling each call in just the way you choose. Each call is answered with your own personalised business greeting, and the small team assigned to your calls will get to know you, your business, and even your clients. Your clients will get to know them too, but they’ll never realise they haven’t reached your business directly, it’s what we pride ourselves on.

2 big bonuses to having your calls answered:

Most callers wont leave a voicemail
Firstly, the property industry is extremely competitive, when starting out as a self-employed estate agent you’ll likely be heavily reliant on referrals. Don’t see potential clients turn to a competitor because they can’t reach you. When you are with a client or at an appointment, your callers don’t want to be reaching your voicemail. Have all your calls answered by a
friendly and professional virtual receptionist here at CSnotepad – boosting your customer service model, helping you grow a loyal customer base, and creating a well-established and professional business image.

Giving you the freedom you’ve been looking for
Secondly, without the distraction of the ringing phone, you can focus your time and energy on growing your estate agency business without interruption. We can answer your calls outside of standard business hours (further boosting your customer service reputation), and even 24/7 if you need it, truly creating the freedom you need to improve your work-life balance.

To find out a little more about how our service works, head over to our website, or talk to a friendly member of our team on 01273 741400.


What’s the Point of a Telephone Answering Service? Avoid the Dangers of Relying on Voicemail

Monday, September 6th, 2021

zen out, no frustrations with telephone answering support

We’ve all dealt with the frustration of the ringing phone taking over your day, spoiling your concentration, only to find that it’s a cold call, or a call that’s better dealt with with by someone else..

Your frustration at answering your phone may lead you to rely on your voicemail – don’t – most people wont leave a message and instead call one of your competitors.

Don’t rely on email. Not having a phone number for customers to call DOES NOT create a good impression. Customers want to know that they can reach you should they have any queries, they want instant answers not a tardy email to-and-fro! Not having a telephone contact number doesn’t give potential customers confidence in the validity and established nature of your business – yet again they’ll likely turn to one of your competitors.

So what IS the answer?!

Turn to a professional and reliable telephone answering service like ours at CSnotepad. You can focus on managing your business without the constant interruption of the ringing phone, but with the confidence that each call is being answered in just the way you choose, and always with your own professional business greeting. Every one of your calls is answered by a small team of our Customer Service Agents that are trained on your account, answering calls in a manner that suits your business and your customer service model – the caller will never know they haven’t reached a member of your own in house team. We’ll answer all your calls, but will only make you aware of callers that are genuinely enquiring about your products and services, no cold calls, no unrelated sales calls – no unnecessary interruptions.

We can also put in place a call patching service, whereby we direct your incoming calls to the best person in your team to deal with them. Think of us like your own receptionist, forwarding your sales calls to one member of your team, and your order enquiries to another – no unnecessary interruptions for you and your team members.

All of this PLUS a real boost to your customer service reputation. Fast, reliable and professional customer service support all day every day (no breaks for lunch, sickness or holidays!) even call support beyond standard business hours if you’d like it.

To find out more just visit our website, or chat to one of our friendly team today on 01273 741400.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD