What’s the Point of a Telephone Answering Service? It’s a Reliable & Professional Safety Net for Your Business

Tuesday, July 20th, 2021

what's the point in a telephone answering service - answered

A Telephone Answering Service can act as a great safety net during busy spells, staff holiday, or staff sickness. You’re always in full control of when you divert your calls to us to answer, and when you take them in-house to answer yourself.

With CSnotepad you have more freedom and flexibility than you might realise!

Let us be your part-time member of staff, but without all the obligations, cost and forward planning!

A safety net during staff absence
When you or members of your team are unwell, away on holiday, participating in a meeting or on staff training – you can turn to us. At points when you struggle to answer calls, simply divert them to us. We’re waiting and ready to answer your calls as though members of your own in-house team, answering with your own business greeting, following your own tailored script and handling each call in just the way you choose. You can turn to us for our wide range of services including general enquiries, acting as a central receptionist and even order taking and payment processing.

A safety net during peaks in call volume
Whether your increase in calls is expected or unexpected, we can give you the extra pairs of hands you need. If you run a seasonal business, perhaps with higher calls during the summer months, or Christmas period, don’t stress about hiring more staff to handle your unexpected call volume. Just use us when you need us! If you’re thinking ahead to a marketing campaign and hope to receive an increased number of calls, you can rely on us to catch the calls you can’t. With our multiple phone lines, your callers won’t receive an engaged tone or voicemail – boosting your customer service reputation too!

We’re the perfect safety net for your business. It really doesn’t matter the reason you’d like us to answer your calls or support your business, it doesn’t matter if you’d like to divert to us all day every day, or just occasionally. You can feel reassured that you have a friendly, professional and knowledgeable extension of your own team here at CSnotepad – now that’s a reason to use a telephone answering service!

For more information about setting up a reliable safety net for your business, talk to a member of our friendly team today on 01273 741400.


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD