What is the Point of a Telephone Answering Service?

Friday, July 9th, 2021

looking confused by telephone answering

(In short!) The point of a Telephone Answering Service is to provide you and your team with freedom from the ringing phone, while still ensuring each and every call is answered professionally and handled in just the way you choose.

Read on to find out how this simple sounding service can make a huge difference to your business…

Our Telephone Answering Service is the perfect solution to growing or starting a business. Both of these scenarios involve you splitting yourself in two, juggling more things than you can realistically handle, and often seeing the quality of your customer service suffer as a result.

Using a Telephone Answering Service gives you freedom from the ringing phone, providing you with the time and head-space to focus on the areas of your business that really need your time and attention. Crucially, you’ll know that each and every one of your valuable calls is still being answered promptly and professionally, boosting your customer service reputation.

Our telephone Answering Service is perfect for businesses looking to keep their workforce to a minimum and reduce all the logistical and financial obligations that come with hiring your own staff. When using a Telephone Answering Service like ours, you literally have a fully trained team waiting to support your business. There’s no advertising, interviewing, training, finding office space, buying computers, phones, paying national insurance, pension contributions…the list goes on! You don’t even have to worry about covering sickness, holiday and lunch breaks – that’s all on our watch! You just get to benefit from a seamless call answering service 7 days a week, 24/7 should you need it!

We understand that outsourcing your calls might seem a little daunting, but rest assured that your incoming calls will be answered by our professional and friendly team of Customer Service Advisors. Our team will be fully trained on your business, and your products or services, they’ll appear to your callers as though members of your own in-house team. We pride ourselves on not sounding like a call centre – your calls are always answered with your own personalised business greeting, and handled in just the way you choose. Our team will ask the questions you decide, and collect the caller information you need, we can even take orders, process payments, divert calls to other members of your team, and deal with general enquiries – it’s entirely up to you.

We’re already supporting hundreds of businesses across a vast range of fields. Chat to one of our friendly team members today about how we’re able to support you – 01273 741400.


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD