Monthly Archives: July 2021

What’s the Point of a Telephone Answering Service? It’s a Reliable & Professional Safety Net for Your Business

Tuesday, July 20th, 2021

what's the point in a telephone answering service - answered

A Telephone Answering Service can act as a great safety net during busy spells, staff holiday, or staff sickness. You’re always in full control of when you divert your calls to us to answer, and when you take them in-house to answer yourself.

With CSnotepad you have more freedom and flexibility than you might realise!

Let us be your part-time member of staff, but without all the obligations, cost and forward planning!

A safety net during staff absence
When you or members of your team are unwell, away on holiday, participating in a meeting or on staff training – you can turn to us. At points when you struggle to answer calls, simply divert them to us. We’re waiting and ready to answer your calls as though members of your own in-house team, answering with your own business greeting, following your own tailored script and handling each call in just the way you choose. You can turn to us for our wide range of services including general enquiries, acting as a central receptionist and even order taking and payment processing.

A safety net during peaks in call volume
Whether your increase in calls is expected or unexpected, we can give you the extra pairs of hands you need. If you run a seasonal business, perhaps with higher calls during the summer months, or Christmas period, don’t stress about hiring more staff to handle your unexpected call volume. Just use us when you need us! If you’re thinking ahead to a marketing campaign and hope to receive an increased number of calls, you can rely on us to catch the calls you can’t. With our multiple phone lines, your callers won’t receive an engaged tone or voicemail – boosting your customer service reputation too!

We’re the perfect safety net for your business. It really doesn’t matter the reason you’d like us to answer your calls or support your business, it doesn’t matter if you’d like to divert to us all day every day, or just occasionally. You can feel reassured that you have a friendly, professional and knowledgeable extension of your own team here at CSnotepad – now that’s a reason to use a telephone answering service!

For more information about setting up a reliable safety net for your business, talk to a member of our friendly team today on 01273 741400.

What is the Point of a Telephone Answering Service?

Friday, July 9th, 2021

looking confused by telephone answering

(In short!) The point of a Telephone Answering Service is to provide you and your team with freedom from the ringing phone, while still ensuring each and every call is answered professionally and handled in just the way you choose.

Read on to find out how this simple sounding service can make a huge difference to your business…

Our Telephone Answering Service is the perfect solution to growing or starting a business. Both of these scenarios involve you splitting yourself in two, juggling more things than you can realistically handle, and often seeing the quality of your customer service suffer as a result.

Using a Telephone Answering Service gives you freedom from the ringing phone, providing you with the time and head-space to focus on the areas of your business that really need your time and attention. Crucially, you’ll know that each and every one of your valuable calls is still being answered promptly and professionally, boosting your customer service reputation.

Our telephone Answering Service is perfect for businesses looking to keep their workforce to a minimum and reduce all the logistical and financial obligations that come with hiring your own staff. When using a Telephone Answering Service like ours, you literally have a fully trained team waiting to support your business. There’s no advertising, interviewing, training, finding office space, buying computers, phones, paying national insurance, pension contributions…the list goes on! You don’t even have to worry about covering sickness, holiday and lunch breaks – that’s all on our watch! You just get to benefit from a seamless call answering service 7 days a week, 24/7 should you need it!

We understand that outsourcing your calls might seem a little daunting, but rest assured that your incoming calls will be answered by our professional and friendly team of Customer Service Advisors. Our team will be fully trained on your business, and your products or services, they’ll appear to your callers as though members of your own in-house team. We pride ourselves on not sounding like a call centre – your calls are always answered with your own personalised business greeting, and handled in just the way you choose. Our team will ask the questions you decide, and collect the caller information you need, we can even take orders, process payments, divert calls to other members of your team, and deal with general enquiries – it’s entirely up to you.

We’re already supporting hundreds of businesses across a vast range of fields. Chat to one of our friendly team members today about how we’re able to support you – 01273 741400.

The Best Telephone Answering Service: We Offer Free Additional Services to Maximise Your Telephone Answering

Thursday, July 1st, 2021

freebie gift

When you sign up for a call subscription with CSnotepad, it’s not just telephone answering you get. You also get a range of additional free services that you should take advantage of. We provide these additional services at no extra cost to you because we believe (and they’ve proved to be) a huge help to businesses alongside their telephone answering needs.

Every subscription (even the entry subscription) includes freebies that boost your telephone answering service without straining your pocket.

FREE 01, 02, 03 or 08 telephone number to use as your own
We’ll provide you with a free virtual landline telephone number that will be exclusively yours – it’s great if your business is currently relying on a mobile number or your home landline. Or, perhaps you want to extend the geographical reach of your business, making it appear that you have an additional office in a new area. Find out more about the benefits of a virtual telephone number in our short blog here.

Call Patching included
You’re always in control of how we handle your calls, or where we divert them to. Any subscription with us allows you to ask for call patching, diverting your calls to any landline or mobile. You can even put in place a hierarchy of numbers, so if we can’t put the call through to your first choice of number, we’ll try the next and so on. To find out more about call patching, have a read here.

Ad-hoc outbound calls as part of your subscription
We’re happy to make outbound calls for you, maybe calls you can’t, or don’t want to make yourself! Think debt collection, late invoices, chasing up distributors, appointment reminders…

24/7 telephone answering at no additional cost
An extended hours service can prove invaluable to businesses that offer an emergency response, or deal with time sensitive enquiries, or any business that wishes to offer an exceptional level of customer care by extending their customer care hours. You’ll soon find it sets you apart from your competitors.

VIP caller recognition as standard
Our caller recognition software allows us to recognise your frequent callers, top clients, and valued suppliers, and offer them the same warmth of service that you would. Using caller recognition eliminates the need for our advisors to ask important or repeat callers all of your scripted questions, each and every time they call. The software allows our customer service advisors to appear as though conscientious members of your own team, recognising your loyal customers, and treating them with the familiarity they deserve.

Daily report summary
We know that it can be daunting to outsource your calls, but with our daily summary you’ll always feel ‘in-the-know’. You’ll be able to see exactly how many calls we’ve answered on your behalf, and how they’ve been handled, helping you to monitor areas of your business like enquiries, sales, appointments or sign-ups.

FREE Virtual Office Address
We can provide you with a virtual Brighton address that can literally be used as your own. The address will (on paper!) place your business within our office building, you are not renting an office, simply renting the right to use the address as your own. Should you choose, you can use this address for all your business correspondence and give it out to your suppliers and customers, add it to your business cards, and add it to your website. All post that arrives can either be forwarded onto your home address, or alternatively you can collect it at your convenience. Letters can even be scanned and emailed over to you for speed and ease, so you don’t even need to be Brighton based to make the most of our Brighton virtual office address! Find out more in our short blog here.

Live Web Chat service for your website (includes the software for free)
We’re extremely proud of the Live Web Chat service we offer. It’s proven to be a sales and customer service boosting tool for so many of the businesses that use our Telephone Answering Service. You’ll be provided with the web chat software (free of course!). The software allows you to have a web chat window on your website so that visitors can talk directly (and in real-time!) with you or a member of your team. Of course, should you not have the time or team available, we’d be happy to answer your website visitor chat requests in much the same way we do your telephone calls.

We think that all of our free additional services really boost the Telephone Answering we offer our customers. To find out more about how we can help your business, chat with one of our friendly team today on 01273 741400.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD