What is a Telephone Answering Service?

Tuesday, April 13th, 2021

answering what a telephone answering service is

So, what is our Telephone Answering Service? In short, our team of Customer Service Advisors answer your calls on your behalf. Sound simple right? Well that’s because it is. But you’d be surprised how many businesses have absolutely no idea such a valuable service even exists!

Our Telephone Answering Service is the perfect solution to growing or starting a business. Both of these scenarios involve you splitting yourself in two, juggling more things than you can realistically handle, and often seeing the quality of your customer service suffer as a result.

With our Telephone Answering Service you’re given freedom from the ringing phone, providing you with the time and head-space to focus on the areas of your business that really need your time and attention, without any of the costly overheads or hassle of hiring staff.

Feel you couldn’t possibly outsource your calls? Read on to find out how it works, we think you’ll be pleasantly surprised…

How it works:
When you sign up for Telephone Answering with CSnotepad, we’ll provide you with a number to divert your incoming calls to, this is really easy to do and something we can guide you through. Your incoming calls will then be answered by our professional and friendly team of Customer Service Advisors, based in our sunny Brighton office. Our team will be fully trained on your business, appearing to your callers as though members of your own in-house team. We pride ourselves on not sounding like a call centre – your calls are always answered with your own personalised business greeting, and handled in just the way you choose. Our team will ask the questions you decide, and collect the caller information you need, we can even take orders, process payments, divert calls to other members of your team, and deal with general enquiries – it’s entirely up to you.

You’re always in full control of when you divert your calls to us to answer, and when you take them in-house to answer yourself. A Telephone Answering Service can act as a great safety net during busy spells, staff holiday, or staff sickness.

With a Telephone Answering Service you don’t need to hire costly staff before you’re ready, just to ensure the phone gets answered, and you don’t need to rely on a voicemail to take your calls when you can’t – risking potential new customers reaching out to one of your competitors.

To find out more about our service, head over to our website, or have a chat with one of our friendly team members on 01273 741400.


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD