Monthly Archives: April 2021

CSnotepad Telephone Answering: How To Get More Customers

Friday, April 30th, 2021

getting more customers - crowd

Need to find more customers? You might think you need to increase your marketing budget, or better place your marketing efforts. You could turn to Google Ad words, LinkedIn advertising, Facebook advertising, you could send out emails to your database, you could use referral incentives…the list goes on. But what about the simple act of answering the phone? Have you got that bit nailed yet?

Sounds simple doesn’t it? But you’d be amazed how many businesses are falling at the final hurdle. It doesn’t matter how much time, money and energy you pour into marketing your business to new potential customers, if you’re not also putting the time and effort into responding to them when they do reach out to you.

‘Strike while the iron is hot’ is an old saying, but it couldn’t be truer when it comes to selling your product or services. If a new potential customer calls you, don’t let them reach your voicemail or an engaged tone, it doesn’t take a lot for buyer interest to turn cold.

Most callers WILL NOT leave a message and WILL call one of your competitors.

We live in an instant age, with instant access to information and businesses, with one-click ordering and next day delivery…don’t expect a potential customer to sit around and wait for you to return their call. Make sure your business is grabbing every opportunity to sell to each and every new enquiry.

The Solution:
Never miss a call, have multiple calls answered at the same time, even have calls answered outside of standard business hours – including evenings and weekends. It’s all possible when you turn to a Telephone Answering Service like ours at CSnotepad.

Our Telephone Answering Service ensures that each and every one of your calls is answered by our team of polite and friendly Customer Service Advisors. They’re trained on your business and get to know your products and services. Each call is answered with your own personalised business greeting, and each call is handled in just the way you choose. Our advisors will ask the questions you’d like, and gather the information you need. They can answer general enquiries, process orders, even take payments.

We can handle multiple calls at the same time, and there’s never any down-time in your service for lunch breaks, sickness or holidays, just a continuous seamless service which serves to boost your customer service reputation. Your callers will never know they haven’t reached your business directly – it’s what we pride ourselves on. We’ll ensure that any potential customers that reach you from your various marketing channels get the answers they need, and the service they deserve.

Get the basics right – get the phone answered to capitalise on your marketing efforts.

To find out more, head over to out website, or call a member of our team today for a chat.

Who Uses a Telephone Answering Service?

Tuesday, April 20th, 2021

asking who uses a telephone answering service

A telephone answering service can be a huge benefit to businesses in any-and-every industry. We support sole traders and large national businesses alike, shaping a service that’s specifically suited to the needs of each business.

Our service is designed around the unique needs of each business, and can therefore offer support in so many different ways, for so many different needs.

Our telephone answering service can stand alone, or be designed to work seamlessly alongside your own in-house team – therefore there’s no limit to the industries we can support.

Here’s a little run-down of the business types that currently benefit from using a Telephone Answering Service.

Let’s start with small businesses, sole traders and start-ups that rely on us to answer their incoming calls while they’re busy seeing clients, attending appointments, or working on other areas of their business. These users understand that leaving the ringing phone to go to voicemail can see a potential customer turn to a competitor when they can’t reach you. They know that every call matters, and a fast and professional call answering service can help build a great customer service reputation.

Some of the businesses already using us include:
Estate agents

Many businesses want to allocate their talented staff to areas of the business that really warrant their time and training. They use our telephone answering service to deal with customer enquires, take orders and even process payments on their behalf using their own online portal. Leaving their team free from the distraction of the ringing phone.

Some of the businesses already using us include:
Online retailers

Many businesses use us as an overflow service, helping them manage increased call volumes during their busiest periods or during marketing campaigns.

Some of the businesses already using us include:
Seasonal retailers
Healthcare Professionals
Emergency Response Teams
National charities
Local charities

We act as a receptionist for many businesses with multiple offices, workers ‘on call’, or home workers – patching calls through to different departments and team members wherever they’re based.

Some of the businesses already using us include:
Estate agents
Engineering firms
Marketing companies
Graphic design studios
Car dealerships
Travel agents

As we hope you’ll see, the scope of businesses that a Telephone Answering Service can help and support is vast – we’re confident we can help. Give a member of our friendly team a call today to find out more on 01273 741400.

What is a Telephone Answering Service?

Tuesday, April 13th, 2021

answering what a telephone answering service is

So, what is our Telephone Answering Service? In short, our team of Customer Service Advisors answer your calls on your behalf. Sound simple right? Well that’s because it is. But you’d be surprised how many businesses have absolutely no idea such a valuable service even exists!

Our Telephone Answering Service is the perfect solution to growing or starting a business. Both of these scenarios involve you splitting yourself in two, juggling more things than you can realistically handle, and often seeing the quality of your customer service suffer as a result.

With our Telephone Answering Service you’re given freedom from the ringing phone, providing you with the time and head-space to focus on the areas of your business that really need your time and attention, without any of the costly overheads or hassle of hiring staff.

Feel you couldn’t possibly outsource your calls? Read on to find out how it works, we think you’ll be pleasantly surprised…

How it works:
When you sign up for Telephone Answering with CSnotepad, we’ll provide you with a number to divert your incoming calls to, this is really easy to do and something we can guide you through. Your incoming calls will then be answered by our professional and friendly team of Customer Service Advisors, based in our sunny Brighton office. Our team will be fully trained on your business, appearing to your callers as though members of your own in-house team. We pride ourselves on not sounding like a call centre – your calls are always answered with your own personalised business greeting, and handled in just the way you choose. Our team will ask the questions you decide, and collect the caller information you need, we can even take orders, process payments, divert calls to other members of your team, and deal with general enquiries – it’s entirely up to you.

You’re always in full control of when you divert your calls to us to answer, and when you take them in-house to answer yourself. A Telephone Answering Service can act as a great safety net during busy spells, staff holiday, or staff sickness.

With a Telephone Answering Service you don’t need to hire costly staff before you’re ready, just to ensure the phone gets answered, and you don’t need to rely on a voicemail to take your calls when you can’t – risking potential new customers reaching out to one of your competitors.

To find out more about our service, head over to our website, or have a chat with one of our friendly team members on 01273 741400.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD