Monthly Archives: March 2021

Help for Your Business While Staff are Furloughed

Tuesday, March 30th, 2021

business support here to give a helping hand

You might be running on a skeleton staff model, or no staff at all, but as normality starts to resume, and business starts to pick up, you can still manage your business successfully while using the safety-net of the furlough scheme. Trust us when we say you’re not alone in feeling pretty apprehensive about bringing staff out of the scheme, there’s no reason to risk it until you’re sure your business is financially stable enough to support them.

We’re here to offer a helping hand, a stepping stone.

Outsource your incoming phone calls to a us. We’re a professional and friendly team based in Brighton, and pride ourselves on a personal service – your callers will never realise they haven’t reached you directly!

We answer every call with your own business greeting and handle each call in just the way you choose.

Using our telephone answering service gives you the time to focus on areas of your business that really need you at the moment, while not letting your customer service slide. We can take away the ringing phone and give you the head space to manage your business day-to-day.

Unpredictable times ahead? That’s fine…
You don’t need to guess ahead as to how many calls you might have, and how many staff members you might need. It doesn’t matter how unpredictable your call volume could be as your business starts to get back on its feet, we have a team ready and waiting.

Boost your customer service…
We have a whole team of customer service advisors, and multiple telephone lines, so we can handle several of your phone calls at once. Your callers won’t reach a voicemail or a frustrating engaged tone. You don’t need to worry about covering lunch-breaks, illness or holidays – that’s all on our watch. Just a reliable and seamless service ready for your callers.

…and, don’t think you’re stuck with us…if your business bounces back and you find yourself bringing back more of your team, you’re always in full control of when you divert your calls to us, and when you take them back in-house to handle yourself. Controlling your divert is really easy, and something we can talk you through. You might just want us there as a safety net for peaks in calls, or when your team is a little stretched – that’s fine, we’re happy to shape our service around your current needs, and adapt as things change.

For more information about how our telephone answering service can help you while your staff are furloughed, just give one of our friendly team a call today on 01273 741400 for a chat.

How to Work & Answer Your Phone at the Same Time – Telephone Answering Service from CSnotepad

Thursday, March 25th, 2021

telephone answering service

Don’t let your customers reach your voicemail.

Most people will not leave a message, instead they’ll call one of your competitors, can you really risk that happening?

It’s clear that you really need to answer those all-important calls, it’s good for business and good for your customer service. BUT answering your phone when you’re with a client isn’t professional, it doesn’t make a very good impression.

Give each client, each appointment, each job 100% of your attention and still have your phone answered.

Never miss a call, never lose a potential sale, never see a customer turn to a competitor when they don’t reach you.

We offer a professional telephone answering service. Your callers will never know they haven’t reached your business directly.

We’ll answer each and every one of your calls with your own personalised business greeting. We’ll ask your callers all the questions you choose, collecting any information and contact details you need. We can take a message, book appointments, process orders, even take payments on your behalf.

Added bonuses –
We can answer your calls beyond standard business hours, you’re even able to offer out-of-hours support to your customers with our telephone answering support – 24/7 if you need it.

Your callers will always reach a professional and friendly advisor who knows your business, your products and your services. It’ll appear as though you have your very own receptionist, boosting your business image and offering great customer service.

You are always in control of when you’d like us to answer your incoming calls, and when you’d like to answer them yourself. It’s easy to set up your divert to us, and easy to take it off.

Give yourself the time and space to work without the ringing phone, safe in the knowledge that every valuable call is being answered for you.

Call one of our friendly team today to find out more on 01273 741400.

Office Address for Rent! Perfect for Home Business Start-Ups

Tuesday, March 16th, 2021

working from home office

Are you looking to rent an address but not a physical office?

Have you started a new business from home, but are you wanting to give it the professional image it deserves that simply can’t be achieved while having a residential address? Are you a little uneasy having to give out your home address for all business correspondence. Privacy, security and a professional image – it’s time to rent an office address!

At CSnotepad we offer a ‘virtual office’ address rental, whereby you simply rent the right to use our office address as your own. It will literally appear as though your business is based at our business centre. You can use the address on all of your business stationery, on your website, give it out to clients and suppliers, even register it with Companies House should you wish.

Any post that arrives for you can either be forwarded on to your home address, collected at a time that’s convenient for you if you’re local, or scanned and emailed over to you for speed and ease (and less paperwork for you!).

3 great reasons to trust us to provide you with your office address…

1) We’re fully licensed to provide an office address rental service. This means we fully comply with the Anti Money Laundering (AML) regulations and are licensed by HMRC. We have undergone all the necessary checks to ensure that your personal information and details are handled, stored and disposed of correctly, and that we have the correct systems in place to never expose your personal information to fraudulent use.

2) We have over 13 years experience and started our Virtual Receptionist business way back in 2007. In business, experience really does pay-off when it comes to offering a reliable, professional and stress-free service to our customers. Our glowing Trust Pilot and Google reviews give us the confidence that we’re doing things right!

3) We currently support over 500 businesses just like yours to grow and improve their business, and better allocate their time and resources, all through our selection of Virtual Receptionist Services – all ready and waiting should your business need them.

For more information about our Virtual Office Address Service head over to our website, or give a friendly member of our team a call today for a chat on 01273 741400.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD