Monthly Archives: December 2020


Hey CSnotepad Customers – It’s Not Too Late to Increase Your Plan & Take a Break Over the Festive Period

Saturday, December 19th, 2020

putting your feet up over christmas

As you’re already using our service, we don’t need to highlight to you the merits of using a virtual receptionist – but could you have us doing more this Christmas? Could we answer more calls, do more than just take a message, do more than just divert your calls to the appropriate team member, could we be more than just an overflow service?

These are all questions we’d like you to ask yourself, could utilising us more give you, and perhaps your team, a more stress-free and work-free Christmas?

We have a friendly and professional team of customer service agents waiting to handle your calls over the Christmas period – so you really don’t have to.

Chat to a member of our team today about increasing your call credits over Christmas to allow us to become your first point of contact for customers. Or talk to us about additional services that we can offer you on a short term basis to give you freedom from your business. We can deal with general enquiries, chase orders, deal with distributors, take orders and process payments. We can shape our services around the needs of your business over the Christmas period – it’s not too late to make some changes and really give yourself a break this Christmas.

Any changes can be quickly implemented – just give us a call or drop us an email!

It’s Not Too Late – Plan a Break Over Christmas While We Support Your Business

Wednesday, December 16th, 2020

relaxing gingerbread man

Every business owner deserves a holiday but planning a break now might feel unimaginable, after all, how can you risk the loss of sales and the lack of response to customer enquiries when the year has been so tough for businesses….so maybe you’re contemplating diverting calls to your mobile over the Christmas period? But hang on, then you may as well not be taking a break at all!

Take a break with the help of a virtual receptionist WITHOUT the financial worry of a monthly subscription.

At CSnotepad we can offer a great solution that’s cost effective and works around the needs of your business, offering you the flexibility for support when you need it, and only when you need it.

We can handle your incoming calls, deal with your enquiries, book in your appointments, take orders and even process payments. You can divert all your calls to us and let us step in as your full business support, or alternatively we can act as overflow, supporting your own in-house team that might be reduced over the holiday period. We can do as little or as much as you like, and we’ll send you a daily summary so you can keep a distant eye over things while you sip on your eggnog!

At CSnotepad we have the perfect solution for festive support – our flexible annual plans. Don’t be put off by the word “annual”, it simply means you have a year to use your call credits. Rather than paying a fee each month and in return receiving a call allowance, our Flexi Plans allow you to pay the 12 months in advance and have all the call allowance added to your account for you to use at any point throughout the year. No more call credits going to waste if they’re not used each month, no more paying for a service when you just don’t need it. We’ll be waiting in the wings anytime you need a little helping hand. Use your Flexi Plan over Christmas, over Easter, when your team is stretched due to staff illness, summer holidays or busy spells…we’re here to help!

It’s fast, easy and stree-free to set up!

Find out more about our Flexi-Plans and how they can offer you some well earned time off over the Christmas period – stress free! Call one of our friendly team on 01273 741400.

It’s Not Too Late to Get Some Christmas Support for Your Business – Let Us Become Your Festive Team

Monday, December 7th, 2020

need a helping hand christmas baubles

It’s ok to need a helping hand taking your Christmas sales…and there’s still time!

You might be experiencing an increase in telephone enquiries and telephone orders with Christmas sales. Great hey, but what if your call volume is completely unpredictable, how do you staff for that?! Covid may be seeing an increase in your online sales and telephone enquiries as people choose to shop online rather than in stores. Maximise this shift by ensuring your customer service is up to scratch and you’re ready and waiting with the right support in place….like telephone answering from CSnotepad!

Let us become your festive team of temporary employees, without any of the advertising, applying, interviewing and training! We’re here ready to jump straight into supporting your business, the set-up takes no time at all, it’s fast, it’s easy and it’s made to fit around your needs.

Let’s start supporting your business…
Don’t let your potential customers reach an engaged tone when trying to place an order or enquire about one of your products. Christmas buying is stressful, and your customers are looking for an easy and fast buying experience, otherwise they’ll simply turn to one of your competitors.

Have your calls answered by a small friendly and professional team at CSnotepad, we’re proud to say that they’re just the kind of employees you’d look to hire yourself. We can deal with your general enquiries, ensuring that your potential customers receive all the information they need to complete their purchase. We can even offer your customers the option of placing their order while they’re on the phone. But don’t worry, this doesn’t create additional work for you, we can take orders and process payments securely using your own online payment portal.

We’re available to answer your calls whenever you need us (and then take a back seat whenever you feel able to handle things in-house) you’re always in control of when you divert your calls to us, and when you don’t.

You don’t just have one line allocated to your business, we’re here and able to handle multiple incoming calls at the same time. Your callers wont be left waiting in a queue, they’ll reach one of your new extended CSnotepad team who’ll greet them with your own professional business greeting. Your callers will have no idea they haven’t reached your business directly.

Whether you expect 5 calls or 500 calls a day, we can help, giving you the confidence to know that your business wont miss out on Christmas sales. We can offer you support during business hours, extended hours, or even 24/7 if you need it.

Call CSnotepad today on 01273 741400 to discuss how we can help you over the Christmas period.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD