Suffering with Long Wait Times for Your Customers to Reach You? – Solution Number 2

Friday, November 20th, 2020

ducks in a line

In our last blog we outlined the challenges faced when reducing staff in-line with your reduction in sales – only to see that reducing staff has also lead to a reduction in the quality of your customer service – it’s a tricky balance. Our first solution was to take advantage of a Telephone Answering Service, this gives you the added support of staff there ‘virtually’ to aid your business when it’s busy, but gone when you’re more able to manage things in-house.

In this blog we’ll outline a second solution which is available to you…

Add Live Web Chat to your website

Offer your potential customers another easy, convenient and discreet method of reaching you. Live web chat allows your customers to ask questions about your products or services while they’re on your website in real time.

Offering great customer service is one of your most valuable advantages you can have over your competitors. Incorporating Live Web Chat onto your website is a powerful tool that reassures your customers, it demonstrates that you are present and approachable and able to respond to enquiries and complaints quickly. Don’t underestimate the importance of providing a good customer experience, even on your website, avoid hiding behind the anonymity of e-commerce, with Live Web Chat your business can still be personable. Live Web Chat can be another way of letting your customers know you’re there for them – whatever they might need, and take some of the strain from your telephone enquiry line.

We’ll supply you with the software that can be seamlessly incorporated into your website, and is functional across all devices – we can even supply the staff to respond. Be aware that anyone choosing to use live chat is looking for immediate assistance, a faster response time than even the telephone. We have the staff ready and waiting to assist your website visitors with their queries, just as we do the telephone!

Choose solution 1, choose solution 2, or put them together to ensure your customer service quality is foolproof!

For more information about our Live Web Chat service, have a look at our website here.

  • Comments Closed

    Sorry, but comments are closed.

Recent Posts


Is the Future for Your Business Homeworking? Increase Your Professional Edge with CSnotepad

New Year’s Resolution – Get Your Business in Shape with Help from CSnotepad

Hey CSnotepad Customers – It’s Not Too Late to Increase Your Plan & Take a Break Over the Festive Period

It’s Not Too Late – Plan a Break Over Christmas While We Support Your Business

It’s Not Too Late to Get Some Christmas Support for Your Business – Let Us Become Your Festive Team


Blog topics




Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD