Monthly Archives: November 2020

Suffering with Long Wait Times for Your Customers to Reach You? – Solution Number 2

Friday, November 20th, 2020

ducks in a line

In our last blog we outlined the challenges faced when reducing staff in-line with your reduction in sales – only to see that reducing staff has also lead to a reduction in the quality of your customer service – it’s a tricky balance. Our first solution was to take advantage of a Telephone Answering Service, this gives you the added support of staff there ‘virtually’ to aid your business when it’s busy, but gone when you’re more able to manage things in-house.

In this blog we’ll outline a second solution which is available to you…

Add Live Web Chat to your website

Offer your potential customers another easy, convenient and discreet method of reaching you. Live web chat allows your customers to ask questions about your products or services while they’re on your website in real time.

Offering great customer service is one of your most valuable advantages you can have over your competitors. Incorporating Live Web Chat onto your website is a powerful tool that reassures your customers, it demonstrates that you are present and approachable and able to respond to enquiries and complaints quickly. Don’t underestimate the importance of providing a good customer experience, even on your website, avoid hiding behind the anonymity of e-commerce, with Live Web Chat your business can still be personable. Live Web Chat can be another way of letting your customers know you’re there for them – whatever they might need, and take some of the strain from your telephone enquiry line.

We’ll supply you with the software that can be seamlessly incorporated into your website, and is functional across all devices – we can even supply the staff to respond. Be aware that anyone choosing to use live chat is looking for immediate assistance, a faster response time than even the telephone. We have the staff ready and waiting to assist your website visitors with their queries, just as we do the telephone!

Choose solution 1, choose solution 2, or put them together to ensure your customer service quality is foolproof!

For more information about our Live Web Chat service, have a look at our website here.

Suffering Long Wait Times for Your Customers to Reach You? – Solution Number 1 from CSnotepad

Monday, November 16th, 2020

people queuing on the phone

The tricky balance during the pandemic…have you reduced your staff inline with your reduced sales, but reducing staff has only lead to a reduction in the quality of your customer service? If you’re battling to keep on top of customer enquires, and your customers are having long wait times just to reach you on the phone, we have 2 great solutions!

Use one of the solutions to boost your customer service, use both to offer a bullet proof solution!

It’s during the tough times that you could really put things in place that streamline and strengthen your business model, and see you coming out flying against your competitors! Customer service matters, and it’s remembered. Treat your customers well now, and business loyalty will reward you in the future.

You don’t need to bring your staff out of furlough, or hire new staff when your enquiries and sales can be so unpredictable. Don’t put a further financial strain on yourself and your business, instead turn to us for support when you need it, and only when you need it.

Solution 1
If your customers are having to wait in a queue on the phone to reach you. Turn to a telephone answering service like ours at CSnotepad. Here’s why…

We have multiple lines, so multiple calls can be answered at the same time.

Our customer service advisors will be trained on your business, getting to know your products and your services. They’ll answer calls with your own personalised business greeting, and your callers will never know they haven’t reached your business directly.

We can do more than just answer the phone! We can deal with enquiries, process orders, take payments, chase up deliveries, deal with distributors, mail out product information, book in appointments…the choice is yours!

Due to our constant investment back into our service, we’re even able to offer a personal service to your customers by using our caller recognition software. This enables us to recognise your repeat callers, top customers and valued supplies, and offer them the same warmth of service you would.

We have multiple contingencies in place which means should external technology let you or us down, such as problems at a BT exchange hub, we have workarounds that enable you to stay available to your customers, when you’d otherwise find your business down!

You’re always in control of when you use us. Don’t be concerned about having a service that you wont always need. We can be waiting in the wings for whenever you have an unexpected peak in your calls, and customers are queuing. At other times when call volumes are more manageable you can take the calls back in house to manage yourself. You are always in control of your divert. Alternatively, a lot of businesses find that as their confidence in our service grows and grows with time, they choose to permanently divert their calls to us, freeing up their time to focus on the areas of their business that really warrant it.

To find out our second solution to boosting your customer service during the pandemic, be sure to read our next blog…

For more information on how a telephone answering service can support your business, give a friendly member of our team a call today on 01273 741400.

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Call 01273 741400 or email
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