Monthly Archives: October 2020

Come Get Your Freebies! Free Services Part 3

Friday, October 30th, 2020

gift giving

So here’s part 3, the final instalment in our blog series looking at the additional free services we provide with your subscription.

Some of our customers are completely unaware that they get these additional services, they sit on their account, but aren’t being utilised. Even though we try to let you know about the benefits of signing up with us, we thought it was time to shout about them from the rooftops!

In this blog we look exclusively at the two additional services you’ll receive with our Intermediate and Advanced plans. Then lastly we’ll look at the one additional service that’s exclusively for our Advanced plan users. However – make sure you remember that this is in additional to all the other free services that we have already discussed in the two previous blogs – they are all yours too!

Included for our Intermediate and Advanced Plans Users:

Live Web Chat service for your website (includes the software)
We’re extremely proud of the Live Web Chat service we offer. It’s proven to be a sales and customer service boosting tool for so many of the businesses that use our service. We feel that it’s such a valuable addition that we’ve chosen to include it with our two highest subscription plans. You’ll be provided with the web chat software (free of course!). It’s simple to add to your website, but unless you really know what you’re doing, we encourage you to hand this task over to the person that maintains your website. The software allows you to have a web chat window on your website so that visitors can talk directly (and in real-time!) with you or a member of your team. Of course, should you not have the time or team available, we’d be happy to answer your website visitor chat requests in much the same way we do your telephone calls.

Personalised on-hold music
When your callers are waiting on the line (this could be while we’re patching them through to the right member of your team for example), you can have your own hold music in place, this could be music of your choice, a brief message outlining your products, or even your social media platform details. You just need to provide us with the hold music and we can do the rest.

Exclusively for our Advanced Plan users:

Carry over unused minutes
We don’t like to see things go to waste, so if you don’t use all of the minutes included in your monthly subscription package in a month, you can carry over up to 10% of your call package to the following month – completely free of charge.

Again, please note that the above free services available with your subscription are in addition to the numerous other services that we’ve already outlined in our previous 2 blogs….just to jog your memory, we’re talking about the free virtual telephone number, free virtual address, 24/7 telephone answering, ad-hoc outbound calling, call patching, personalised out of hours voicemail, and VIP caller recognition. Phew….go on fill your boots with freebies!

For details on the format and length of your hold music, or to find out about any of the free services included in your plan, just call a member of our friendly team on 01273 741400.

Come Get Your Freebies! Free Services Part 2

Saturday, October 24th, 2020

dog giving a rose

Did you know that when you sign up for a call subscription with us, you also get a range of additional free services?

In our previous blog we introduced you to the freebies you can enjoy when you take out any of our call subscription plans. In this blog we’ll continue to explore these free services, but now we’ll specifically focus on the services we urge our Standard, Intermediate and Advanced plan users to take advantage of.

Here’s what you’ll get included with our three mid and high level subscriptions…

24/7 telephone answering
An extended hours service can prove invaluable to businesses that offer an emergency response, or deal with time sensitive enquiries, or any business that wishes to offer an exceptional level of customer care by extending their customer care hours. You’ll soon find it sets you apart from your competitors…and you can add this for free if you have one of our Standard, Intermediate or Advanced subscription plans. You can read a little more about our extended support here.

VIP caller recognition
Our caller recognition software allows us to recognise your frequent callers, top clients, and valued suppliers, and offer them the same warmth of service that you would. Using caller recognition eliminates the need for our advisors to ask important or repeat callers all of your scripted questions, each and every time they call. The software allows our customer service advisors to appear as though conscientious members of your own team, recognising your loyal customers, and treating them with the familiarity they deserve.

Adding this impressive software for free to your account is just the start of the transformation, there are small and easy steps you can take to really make it work for your business…find out more here.

Daily report summary
We know that it can be daunting to outsource your calls, but with our daily summary you’ll always feel ‘in-the-know’. You’ll be able to see exactly how many calls we’ve answered on your behalf, and how they’ve been handled, helping you to monitor areas of your business like enquiries, sales, appointments or sign-ups all in one place.

Virtual Office Address
We can provide you with a virtual Brighton address, and the address will become your own. The address will (on paper!) place your business within our office building, you are not renting an office, simply renting the right to use the address as your own. Should you choose, you can use this address for all your business correspondence and give it out to your suppliers and customers, add it to your business cards, add it to your website, it will literally appear that your business is located at the virtual address we’ve given you. All post that arrives can either be forwarded onto your home address, or alternatively you can collect it at your convenience. Letters can even be scanned and emailed over to you for speed and ease, so you don’t even need to be Brighton based to make the most of our Brighton virtual office address!

Wondering how you might benefit from your free Virtual Office Address? Read our short blog here on just that!

Be sure to keep an eye out for our next blog where we’ll explore the free services that come exclusively with our Advanced and Intermediate plans.

If you’d like any further information about any of the freebies we’ve discussed above, or if you’d like to check if you’re eligible, or would like to see if they’re already on your account, just give a member of our friendly team a call today on 01273 741400.

Come Get Your Freebies! Free Services that Come with our Call Subscriptions

Monday, October 19th, 2020

giving flowers

Did you know that when you sign up for a call subscription with CSnotepad, it’s not just telephone answering you get? You also get a range of additional free services that we urge you to take advantage of. We provide these additional services at no extra cost to you because we believe (and they’ve proved to be) a huge help to businesses alongside their telephone answering needs.

In the next few blogs we’ll explore just what these additional services are, and how you can make the most of them – after all, why would you not want to, they’re free!

Every subscription (even the entry subscription) includes freebies that boost your telephone answering service without straining your pocket – so let’s get stuck in!

In this blog we’ll look exclusively at the free services that support your telephone answering service no matter your subscription – Entry / Standard / Intermediate / Advanced

Free 01, 02, 03 or 08 telephone number
We offer you a free virtual landline telephone number that will be exclusively yours to use as you choose – it’s great if your business is currently relying on a mobile number or your home landline. Or, perhaps you want to extend the geographical reach of your business, making it appear that you have an additional office in a new area. Find out more about the benefits of a virtual telephone number in our short blog here.

Personalised out-of-hours recording
We always strive to make outsourcing your calls easy and professional, and out-of-hours is no different. We ensure (for free!) that your callers always reach a personalised message for your business, not a generic answering machine.

Free message quality guarantee
Should you ever feel that our services level has slipped, just let us know. We work hard to select the right staff and continue to train and assess them, but we know sometimes things don’t always go as planned. That’s why we’ll refund you the call credit should we ever falter – we know that an incorrect name, or incorrect phone number for example could be the difference between you making a sale and not. Find out a little more about our message guarantee here.

No charge for cold calls or wrong numbers
We know how frustrating cold calls and wrong numbers can be, and we don’t think you should have to pay for them out of your call credits. That’s why we have a strict criteria to decipher a cold caller, so you and members of your team are never knowingly disturbed, or charged. For more about our cold caller criteria, read our short blog here.

Call Patching
You’re always in control of how we handle your calls, or where we divert them to. Any subscription with us allows you to ask for call patching, diverting your calls to any landline or mobile. You can even put in place a hierarchy of numbers, so if we can’t put the call through to your first choice of number, we’ll try the next and so on. To find out more about call patching, have a read here.

Ad-hoc outbound calls
We’re happy to make outbound calls for you, maybe calls you can’t, or don’t want to make yourself! Think debt collection, late invoices, chasing up distributors, appointment reminders…

Be sure to read our next blog to find out about the extra add-on services available to Standard, Intermediate and Advanced plan subscribers.

If you’d like more details on any of the services mentioned in this blog, just give a member of our friendly team a call today on 01273 741400.

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