Monthly Archives: September 2020


Are You Struggling to Decide Between Our Monthly Call Plan & Our Annual Flexi-Plan?

Thursday, September 24th, 2020

making a decision

We’re really pleased that you’re considering our service, and we want you to know that we’re always on the end of the phone, a quick email, or an online web chat conversation away from answering any questions you might have.

BUT…if you’re just after a bit more general information regarding which type of plan to choose…we hope this short blog might help clear things up a little!

Let’s use an example…let’s take our intermediate £140 plan and see how it differs from Monthly Subscription to Annual Flexi…

Our Intermediate Monthly Subscription Plan
What will it cost me?

You’ll pay £140 every month.

What will I get?
You’ll get 200 call credits to use in that month. Any additional calls over the 200 allowance will be chargeable at a per call rate. The plan also includes all of our other services, such as a virtual office address, personalised out of hours voicemail, no charge for cold calls or wrong numbers, ad-hoc outbound calls, 24/7 telephone answering, call forwarding, VIP caller recognition…

Am I tied in?
You’re not locked into using the service, you can stop at any time, it’s just a 2 month notice period to end the service (this is because we plan our staffing 2 months in advance for call plans to ensure that your calls are always answered promptly).

Our Intermediate Annual Flexi-Plan
What will it cost me?

You’d pay £1680 in advance (12 x £140)

What will I get?
You’ll get the full 2400 call allowance credited to your account to use over a 12 month period. It won’t matter if you use half of your allowance in a single week, you’d only be charged additional calls if you went over your 2400 allowance within 12 months. You’ll still get all the other great services included with the Intermediate Monthly Subscription too!

Am I tied in?
You’re not locked into using the service, you can stop at any time, but any unused call credits will not be refunded. If we don’t hear from you, your Flexi-Plan will renew each year.

Who might they suit?
Our Monthly Subscription is the most cost effective solution for businesses with a relatively steady call volume each month.

Our Annual Flexi-Plans are most cost effective for businesses that have either an unpredictable call volume, or predictable spikes and troughs through a 12 month period – a seasonal business for example.

Our monthly subscription suits a business that likes to reduce immediate expenditure, spread the cost, and pay each month for their service.

Our Annual Flexi-Plans suit a business that prefers to pay in a lump sum, with the flexible reassurance that no call credits will be wasted each month.

Bear in mind, whichever type of plan you choose, the higher the plan the cheaper each call credit becomes. But, with our Flexi-Plans, should you run out of call credits, you can always buy another bulk of credits at any point. With our monthly subscription plans, we can assess your call volume to ensure you’re always on the correct call plan to meet your needs.

For more information about our plan types, and to discuss your individual business call needs, simply give a friendly member of our team a call on 01273 741400.

Virtual Address Customers – We Offer Scan-to-Email – Safe, Secure & Confidential

Monday, September 21st, 2020

document security

Did you know…
We’re a licensed provider for a virtual address? Being licensed means that our address fully complies with the Anti Money Laundering regulations and we are licensed by HMRC to offer a virtual address service. The regulations that we meet are there to give you the peace of mind that we handle, store and dispose of your personal information and documents correctly.

Did you know…
We actually exceed the set regulations for handling, storing and disposing of your information? We’re always putting new systems in place to ensure that we deliver the highest level of service to our customers.

How we make scan-to-email safer for our virtual address customers…
Our scan-to-email service is a fast and efficient option for our virtual address customers. It’s the perfect solution for anyone who is unable to get to our Brighton office to collect their mail, or simply don’t want the hassle! It’s the perfect solution for anyone that doesn’t want the inevitable delay incurred when post is forwarded on – this is particularly useful if you receive time-sensitive mail. Rest assured – the safety and confidentiality of your information matters to us. When you sign up to our virtual address service with scan-to-email, you’ll be provided with a PIN number. This number is your own unique code that you will need each time we send you any scanned mail. On opening the file you will be required to enter the PIN to gain access and view the file. The PIN is yours to share with members of your team that you give permission to view your mail. If at any point you’d like the PIN changed for confidentiality reasons, just let a member of our team know.

Once scanned over to you, mail will be held for just a short period of time, so should you wish to have the hard copy mailed to you, or held for you to collect, you must let a member of our team know as soon as possible. Otherwise, all mail is shredded and disposed of in accordance with the Data Protection Act, the information your mail contains is never compromised.

To find out more about our Virtual Office Address service, or our security and licensing, talk to a member of our team today on 01273 741400.

CSnotepad – Your Licensed Provider for a Virtual Address

Tuesday, September 15th, 2020

Google Maps shoing your virtual address

What is a Virtual Address?
A virtual address is an office address that becomes yours to use as you wish, print it on your business cards, use it for your invoicing, add it to your website, even register it with Companies House if you choose. You can use it for all your business correspondence, giving it freely to all of your suppliers and customers – it will quite literally appear to your customers that your business is located at your virtual address – even Google Maps can show you there!

How does it work?
You’re not renting the physical office here at CSnotepad, just simply renting the right to use the address as your own. All post that arrives for your business can be forwarded on to your home address, collected at your convenience, or we can take your letters, scan them and email them over to you for speed and ease – the choice is yours.

Why should it matter that we’re a licensed provider for a Virtual Address?
Being licensed means that our address fully complies with the Anti Money Laundering (AML) regulations and we are licensed by HMRC to offer a virtual address service. The regulations that we meet (and exceed!) are there to give you peace of mind that we handle, store and dispose of your personal information and documents correctly. Our license proves that our business has the correct systems in place to never expose your personal information to fraudulent use.

At CSnotepad we’ll always ask you for certain documentation such as proof of identity and proof of address before you’re able to use our service. The need for documentation even applies to anyone receiving or collecting your mail on your behalf – this might sound like a hassle, but keep in mind that such measures are in place to ensure that your personal mail and documents never fall into the wrong hands.

For more information on our Virtual Address Service – head over to our website.

We’ll Act as a Switchboard for Your Home Workers – Wherever They’re Based

Monday, September 7th, 2020

connecting people

Do you still have members of your team working from home as your business picks up? Are you juggling things between a split team of home workers and office workers?

We can help you maintain a professional and efficient service for your customers by working seamlessly with you as a switchboard. We’ll divert your incoming calls to the correct member of your team, without needing to give out personal mobile or home landline numbers.

It’s a fast, easy and a cost effective solution to helping your business run smoothly.

The benefits:
Let CSnotepad act as a central receptionist for you, directing all of your incoming calls to the person best to deal with them. Callers will never know that your new friendly and professional ‘switchboard’ receptionist isn’t a member of your own in-house team – it’s what we pride ourselves on!

You’ll have a small team allocated to your account, they’ll get to know your business, your products or services, your team members and their roles. Your CSnotepad team will even get to know your frequent callers – your frequent callers will even get to know them too! Every call will be answered with your personalised business greeting, and our Customer Service Advisors will ask your callers the questions that you choose with your own tailored script.

With multiple lines available to your business, your CSnotepad team can handle several calls to your business at once.

Callers won’t reach personal voicemail messages when a member of your team is unable to answer.

Callers won’t reach engaged tones, or be made to wait in a queue to reach you.

Callers won’t be asked to hang-up and re-dial a mobile phone number for the member of your team they need to liaise with. They can be seamlessly and professionally transferred.

Your calls can be answered beyond standard business hours should you require it.

There’s no break in our telephone answering service for lunch breaks, staff sickness or holidays!

We’ll offer you a reliable and uninterrupted service, whenever you need it.

How it works:
Our call agents can direct your calls to any phone number you choose, whether it’s to a mobile number, extension number, home landline, branch number or customer’s site. Changes to your script can quickly and easily be made as-and-when you need them, altering how and where your calls are directed. With CSnotepad you’re always in full control of how your calls are handled.

When your new CSnotepad team receives a call, we can ask the questions that you choose. The caller may know the member of your team that they’d like to talk to, if so your Customer Service Advisor can then connect the call through – just like a central receptionist – protecting the privacy of your home worker as they’ll never need to give out a private number. If however the caller has an enquiry, depending on the subject, we can then divert their call to the person you have allocated best to handle it. If the member of your team is unavailable to take the call, we can then try the next person you have allocated best to handle the enquiry and so on… You can even equip your new CSnotepad team with the information to handle your general enquiries or most frequently asked questions.

You and your team will no longer be disturbed by phone calls that aren’t intended for you. Allowing your team to focus on the successful running of your business – wherever they’re working from!

For more information on getting a switchboard set-up for your business, call a member of our friendly team today on 01273 741400.

Recent Posts

separator

Suffering with Long Wait Times for Your Customers to Reach You? – Solution Number 2

Suffering Long Wait Times for Your Customers to Reach You? – Solution Number 1 from CSnotepad

Come Get Your Freebies! Free Services Part 3

Come Get Your Freebies! Free Services Part 2

Come Get Your Freebies! Free Services that Come with our Call Subscriptions

separator


Blog topics

separator


Archives

separator

Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD