Has Working from Home Lost Your Business its Professional Edge?

Tuesday, August 18th, 2020

laptop covered in post-it notes

Turn to a Virtual Receptionist like CSnotepad to regain a professional image for your business.

It might seem scary to outsource your calls, but trust us when we say it’ll be a breath of fresh air for your business.

We’re not talking about handing your calls over to a huge, faceless, monotone call centre. We’re talking about entrusting your calls with a small, Brighton based team of professional, friendly and highly skilled customer service advisors – if you met them, we’re confident that they’d be just the type of people you’d look to employ yourself.

At CSnotepad, we’re not like a call centre. Each of the businesses we answer calls for is allocated a small team of advisors, they’ll get to know your business, your services, your products, even your frequent callers. Your frequent callers will even get to know them too – but importantly – they’ll never realise they haven’t reached your own in-house team directly (that’s what we pride ourselves on!). We’re an established and highly regarded provider within our field, with over 12 years experience offering Virtual Receptionist services.

Order taking, payment processing, diary management, out of hours support, 24/7 support, central receptionist services. admin support…answering a call is just the tip of the ice-burg! There’s a huge selection of services available should you need them.

Don’t be concerned that your business model is too complicated, or your industry too niche for us. We’ve worked with businesses in every imaginable industry, so however tricky you think things might be, we’re confident we can work with you to tailor a service that fully accommodates your needs. We’re always at the end of the phone, or contactable by email should you need to change, tweak, or re-model the way things are working with your service.

We’re always investing back into the quality of our services, so you can always expect us to be managing your calls using the very latest in telecoms technology. We’re proud to use a caller recognition system, this means we’re fully aware when we’re receiving a call from one of your valued customers, frequent callers or important suppliers. We’re always in a position to offer them the same warmth of service that you would, offering a professionalism that you wouldn’t think possible when outsourcing your calls! We’ll grow your database of important callers as we answer more and more of your calls, but you can always drop us an email or a call to let us know of anyone you’d like us to add.

We’ll always have multiple lines available for your incoming calls, so there’s no long wait times, no engaged tone, or answering machine message. You’ll have a large enough team answering your calls to ensure that staff lunch breaks, sickness and holidays never affect the quality of the service we offer your callers.

Unlike most businesses, we have in place multiple contingencies to ensure that our telephone lines aren’t compromised by outside issues beyond our control. We’re always investing in new ways to ensure that your phone line remains fully functioning, and your business reachable by your customers…after all that’s the professional service they want from you, and in-turn the professional service you want from us!

Trust us to make the difference. Regain the professional image your business deserves with Virtual Receptionist services from CSnotepad.

After a little more information before giving us a call? Just head over to our website to explore our services in a little more detail.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD