Monthly Archives: August 2020

We’ll Ride the Peaks & Troughs With You – Flexible Call Plans from CSnotepad that Cater for Business Ups…& Downs!

Sunday, August 30th, 2020

Surfer riding the peak

Nobody knows whether we still have a rough ride ahead, the current pandemic has certainly turned how we live and work on its head. Business recovery wont be achieved overnight. The future for your business could be unpredictable, so choose a telephone answering provider that offers a plan that can adapt to your business peaks and troughs. Choose a Flexi-Plan from CSnotepad.

With our Flexi-Plans you are buying a bulk quantity of call credits, these are valid for 12 months. They are yours to use as you choose, whenever you choose. We can be there to support you whenever you need it….and leave you to it when you don’t. Perhaps your business is booming and you could do with an extra pair of hands, but you don’t feel confident enough (or financially stable enough) to take on more staff and all the financial obligations they bring. And how many staff would you even plan to employ? How many would be enough if your current boom keeps growing? But what if business slows, or even unexpectedly nose dives…what then?!

Life currently feels uncertain enough – don’t add to the uncertainty by hiring more staff. Equip your business with guaranteed and predictable support – whenever you need it, without tying yourself into a demanding financial subscription from a provider.

Don’t hire more staff, when you could just take advantage of ours – whenever you need to – and then stop when you don’t – no complications, no financial obligations.

You’ll have a small team of friendly customer service agents trained on your business, they’ll get to know your products or services, and answer each and every call with your personalised business greeting. Your callers will never know they haven’t reached your own in-house team directly. Our team will get to know your frequent callers, and your frequent callers will even get to know them too! You wont need to worry about covering lunch-breaks, sickness or holidays, that’s all on our watch! Rest assured you’ll have an uninterrupted call answering service, whenever you need it. We can simply act as a safety net during your busy times, or take all your calls to free your time to focus on the areas of your business that really need you. To boost your customer service, we can offer hours that extend beyond standard business hours, even 24/7 should you need it.

How our Flexi-Plans work
Taking advantage of one of our Flexi-Plans means you’re not signing up to a monthly subscription with us, instead you’re paying for a bulk of credits that you can use throughout a 12 month period – whenever you need them. There’s no lengthy subscription that you need to continue to pay for even when you’re not using our service. It really couldn’t be easier and more stress free. We have Flexi-Plans available to suit any size of business, no matter whether you’re a soletrader, or multi-office business, but should you run out of credits within the 12 month period, you can simply buy more.

To find our more about how our Flexi-Plans work, just give a friendly member of our team a call today and they’ll be happy to talk you though it, and help you gauge whether it’s the right solution for your business 01273 741400.

Brighton Businesses – We’re Here to Lend a Hand & Build Your Business Back Up

Wednesday, August 26th, 2020

going up steps to business recovery

Step by step we can help you with your business recovery.

We’re shouting out to all Brighton businesses, Hove businesses and Sussex businesses. Did you know there’s a local business right here waiting to give you that leg-up that your business needs? You’re not alone if your business has taken a knock (or a wrecking ball hit!) during this pandemic, but there are actions you can take now to speed up your recovery…

Get support from a virtual receptionist like CSnotepad. Hand over the ringing phone, the nitty-gritty, the boring admin! Clear time and mental space so that you can focus your efforts on building your business in the areas that really warrant your time and energy.

How we can help:
We can handle your incoming calls for you (and rid you of that ringing phone!), we can simply take a message and contact details, or we can deal with enquiries, patch calls through to other members of staff, take orders, book appointments, even process payments. We can take on any of your admin work, updating databases, organising mail-outs, deal with social media to name just a few. We really can shape a service that meets your needs, we never expect you to fit into a predetermined template, so however niche or specialised your needs – try us! You can even just put us in place as a safety net during unexpected busy periods, staff sickness, holidays or out of business hours support. It’s all possible!

How it works:
We have a friendly and professional team in our Hove office who will be thoroughly trained on your business, so they’ll get to know you and your products or services, your suppliers, and even your frequent callers – your frequent callers will even get to know them too! Your calls will always be answered with your own personalised business greeting so your callers will never know they haven’t reached your own in-house team directly. You’ll work with your own account manager to shape a service that helps you combat the challenges your business is currently facing, and that service can adapt as your business needs change. We have plans to meet the needs of any size business, whether you’re a sole trader or multi-office business, so there’s no need to view us as an additional financial strain. We even offer flexible plans so you’ll never be wasting money month-to-month if your business experiences future peaks and troughs.

Why us:
We’re not a large scale call centre, so we’re not impersonal. We have the carefully selected staff and passion for service that allows us to meet the needs of even the most service driven businesses. We have over 12 years experience offering virtual receptionist services to hundreds of businesses in a wide span of industries. It doesn’t matter how niche your business is, or how specialised your challenges are, we’re confident we can help. If you need a little extra peace of mind, do take a look at our reviews on Google.

Head over to our website for more details on our services, or feel free to call a friendly member of our team today on 01273 741400.

Has Working from Home Lost Your Business its Professional Edge?

Tuesday, August 18th, 2020

laptop covered in post-it notes

Turn to a Virtual Receptionist like CSnotepad to regain a professional image for your business.

It might seem scary to outsource your calls, but trust us when we say it’ll be a breath of fresh air for your business.

We’re not talking about handing your calls over to a huge, faceless, monotone call centre. We’re talking about entrusting your calls with a small, Brighton based team of professional, friendly and highly skilled customer service advisors – if you met them, we’re confident that they’d be just the type of people you’d look to employ yourself.

At CSnotepad, we’re not like a call centre. Each of the businesses we answer calls for is allocated a small team of advisors, they’ll get to know your business, your services, your products, even your frequent callers. Your frequent callers will even get to know them too – but importantly – they’ll never realise they haven’t reached your own in-house team directly (that’s what we pride ourselves on!). We’re an established and highly regarded provider within our field, with over 12 years experience offering Virtual Receptionist services.

Order taking, payment processing, diary management, out of hours support, 24/7 support, central receptionist services. admin support…answering a call is just the tip of the ice-burg! There’s a huge selection of services available should you need them.

Don’t be concerned that your business model is too complicated, or your industry too niche for us. We’ve worked with businesses in every imaginable industry, so however tricky you think things might be, we’re confident we can work with you to tailor a service that fully accommodates your needs. We’re always at the end of the phone, or contactable by email should you need to change, tweak, or re-model the way things are working with your service.

We’re always investing back into the quality of our services, so you can always expect us to be managing your calls using the very latest in telecoms technology. We’re proud to use a caller recognition system, this means we’re fully aware when we’re receiving a call from one of your valued customers, frequent callers or important suppliers. We’re always in a position to offer them the same warmth of service that you would, offering a professionalism that you wouldn’t think possible when outsourcing your calls! We’ll grow your database of important callers as we answer more and more of your calls, but you can always drop us an email or a call to let us know of anyone you’d like us to add.

We’ll always have multiple lines available for your incoming calls, so there’s no long wait times, no engaged tone, or answering machine message. You’ll have a large enough team answering your calls to ensure that staff lunch breaks, sickness and holidays never affect the quality of the service we offer your callers.

Unlike most businesses, we have in place multiple contingencies to ensure that our telephone lines aren’t compromised by outside issues beyond our control. We’re always investing in new ways to ensure that your phone line remains fully functioning, and your business reachable by your customers…after all that’s the professional service they want from you, and in-turn the professional service you want from us!

Trust us to make the difference. Regain the professional image your business deserves with Virtual Receptionist services from CSnotepad.

After a little more information before giving us a call? Just head over to our website to explore our services in a little more detail.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD