We’ll Never Sound Like a Call Centre – Trust Us with Your Incoming Calls for a Personal Service

Monday, July 20th, 2020

friendly serive drawing

If your business prides itself on its warmth of service, customer recognition, rewarding its loyal customers, as well as offering a natural and friendly team communication style – it doesn’t mean you shouldn’t outsource your calls, it just means you need to outsource to the right provider!

At CSnotepad we pride ourselves on not sounding like a call centre.

We’ve put so many things in place to ensure that our service ticks all the right boxes when it comes to a friendly and natural call style.

Some of the things we’ve implemented are large and impactful, others are small and subtle, but all contribute to the overall sense that a caller has reached your own in-house team, and not an outsourced telephone answering team. Read on to find out a little more about why you should choose us to handle calls for your business…

Small team allocated to handle your account
You’ll have a team of our friendly and professional customer service advisors fully trained on your business. They’ll build a thorough knowledge of your products and services, and will act just as an extension of your own team.

Calls are answered in our Brighton & Hove office
We’ll never divert your calls abroad to be answered! We’re proud to say that our team of call agents are a friendly, warm and personable group of dedicated people all from the Brighton & Hove area. Your calls are answered right here in our Brighton office by people your frequent customers might even get to know by name.

A carefully selected team
We interview for new call agents carefully, always ensuring that they will compliment the team and have the right attributes to offer superior service to your customers. Each one of our call agents is polite, professional and approachable. We have no doubt that if you met any member of our team in person, they’d be just the person you’d hire to join your own in-house team. We know that some things can’t be trained, and the positive attitude and willingness to offer the best service are natural traits that we seek out in every one of the customer service advisors we bring into our team.

Continuous training to maintain the highest standards
For everything that can be learned, we have an experienced call agent solely responsible for ensuring that all members of our team are trained to the high standard we seek for our customers and for yours. Not only does our trainer guide our newest customer service advisors, we also closely monitor our existing team to ensure that the bar is never dropped, maintaining our consistently high customer service results.

Personalised scripts as part of our personalised service
Unlike a lot of  telephone answering providers, we never expect the needs of your business to fit into a predefined template, we recognise that your needs are specific to you and your industry. We assign each of our customers an account manager who will work through the set-up and script with you. We work together to build a script that really meets your needs and your customer service model.

Best technology software and hardware
We never shy away from spending money if it will improve the service we offer, whether that’s putting in place multiple contingencies to ensure your service goes undisturbed when outside issues would otherwise affect the service, or the newest in telephone support hardware and software.

Caller recognition
Our caller recognition software allows us to recognise your frequent callers, top clients, and valued suppliers, and offer them the same warmth of service that you would. Using caller recognition eliminates the need for our advisors to ask important or repeat callers all of your scripted questions, each and every time they call. The software allows our customer service advisors to appear as though conscientious members of your own team, recognising your loyal customers, and treating them with the familiarity they deserve.

Need more reasons to believe in us? Call a member of our friendly team today to ask any further questions you might have on 01273 741400.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD