At CSnotepad Your Calls are Answered by Just the Type of Staff You’d Choose to Hire Yourself

Tuesday, July 28th, 2020

the csnotepad team sketch

We’ve found great staff so you don’t have to!

We’re proud to say that our team of call agents are a friendly, warm and personable group of dedicated people all from the Brighton & Hove area. Your calls are answered right here in Brighton – we’ll never send your calls abroad to cut costs!

What we look for in a call agent

Personal qualities that matter to us…

We interview for new call agents carefully, always ensuring that they will compliment our existing team, and have the right attributes to offer superior service to your customers.

Each one of our call agents is polite, professional and approachable. We have no doubt that if you met any member of our team in person, they’d be just the type of person you’d choose to join your own in-house team.

We know that some things can’t be trained, and the positive attitude and willingness to offer the best service are natural traits that we seek out in every one of the customer service advisors we bring into our team.

Playing our part…
We place a great emphasis on training our staff meticulously, never rushing the learning process, and checking that each new member of staff is confident and capable before they are trusted with your calls. We have an experienced call agent solely responsible for ensuring that all members of our team are trained to the high standard we seek for your calls – as well as our own! Not only does our trainer guide our newest customer service advisors, we also closely monitor our existing team to ensure that the bar is never dropped, maintaining our consistently high customer service standards.

Remember – our staff aren’t just trusted to handle your calls, they answer our calls too! We couldn’t be more confident that each and every one of our calls is in capable hands, and we’re sure you’ll feel the same.

If you have any questions about our team, just give us a call for a chat today on 01273 741400. Or have a look at our website if you’d like to find out more about any of our services.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD