We’ve found great staff so you don’t have to!

We’re proud to say that our team of call agents are a friendly, warm and personable group of dedicated people all from the Brighton & Hove area. Your calls are answered right here in Brighton – we’ll never send your calls abroad to cut costs!

What we look for in a call agent

Personal qualities that matter to us…

We interview for new call agents carefully, always ensuring that they will compliment our existing team, and have the right attributes to offer superior service to your customers.

Each one of our call agents is polite, professional and approachable. We have no doubt that if you met any member of our team in person, they’d be just the type of person you’d choose to join your own in-house team.

We know that some things can’t be trained, and the positive attitude and willingness to offer the best service are natural traits that we seek out in every one of the customer service advisors we bring into our team.

Playing our part…
We place a great emphasis on training our staff meticulously, never rushing the learning process, and checking that each new member of staff is confident and capable before they are trusted with your calls. We have an experienced call agent solely responsible for ensuring that all members of our team are trained to the high standard we seek for your calls – as well as our own! Not only does our trainer guide our newest customer service advisors, we also closely monitor our existing team to ensure that the bar is never dropped, maintaining our consistently high customer service standards.

Remember – our staff aren’t just trusted to handle your calls, they answer our calls too! We couldn’t be more confident that each and every one of our calls is in capable hands, and we’re sure you’ll feel the same.

If you have any questions about our team, just give us a call for a chat today on 01273 741400. Or have a look at our website if you’d like to find out more about any of our services.

Everything about the current times feels unpredictable. How will people react as businesses start to re-open, and consumers can start to return to their normal buying habits. In unpredictable times, we don’t expect your business to be the same every week, or even every day. There will undoubetedly be peaks and troughs ahead, so why not choose a service that will tailor itself to your needs in real-time. At CSnotepad we can be that extra pair of hands you need when you’re busy, and quickly and effortlessly take a step back when things are a little more manageable, and you’re happy to handle things yourself.

Our Flexi-Plans offer you flexible support: day-by-day, hour-by-hour!

Rather than a monthly subscription which assumes you’ll receive a similar number of incoming calls each month, our Flexi-Plans give you a bank of call credits to use throughout a 12 month period – use them whenever you like.

We’re always trying to adapt our services to better suit our customers, and better suit the challenging times we’re all currently working through. Our Flexi-Plans offer a telephone answering service that fits around your needs and your call volume, however unpredictable that might be.

Here’s what you’ll get…
Have your incoming calls answered by a polite and professional team of Customer Service Advisors based in Brighton & Hove. Your new team will be trained on your business and have a solid knowledge of your products and services. Each and every call will be answered with your personal business greeting, and handled in just the way you choose from your own tailored script. We can offer anything from simple message taking, to order taking and payment processing. Your callers will never know they haven’t reached your own in-house receptionist!

You’re always in control….
We’ll only answer your calls when you choose to divert them to us; that might be when you’re experiencing a busy spell, when you have a meeting, when you’re low on staff, or when you simply want to be without the distraction of the ringing phone. We can even offer telephone answering beyond standard business hours, including 24 hours a day, 7 days a week should you need it.

Diverting your calls is easy, no matter what type of phone you use, or whether it’s a home or business landline. We can talk you through the simple steps if you’ve never done it before. Learn the steps well, because every time you want to divert to us you can, and then simply switch off the divert when you want to handle the calls yourself.

We offer different Flexi-Plans depending on how many call credits you think you might need in the year – the more you buy the cheaper it gets. But don’t worry, if you run out, you can always buy more. We’ll keep you posted on how many credits you have left, so you’ll never get caught out.

To find out more about our Flexi-Plans just talk to a member of our friendly team today on 01273 741400. Or have a browse of our website to find out more about the range of tailored services we can offer your business.