Monthly Archives: July 2020


At CSnotepad Your Calls are Answered by Just the Type of Staff You’d Choose to Hire Yourself

Tuesday, July 28th, 2020

the csnotepad team sketch

We’ve found great staff so you don’t have to!

We’re proud to say that our team of call agents are a friendly, warm and personable group of dedicated people all from the Brighton & Hove area. Your calls are answered right here in Brighton – we’ll never send your calls abroad to cut costs!

What we look for in a call agent

Personal qualities that matter to us…

We interview for new call agents carefully, always ensuring that they will compliment our existing team, and have the right attributes to offer superior service to your customers.

Each one of our call agents is polite, professional and approachable. We have no doubt that if you met any member of our team in person, they’d be just the type of person you’d choose to join your own in-house team.

We know that some things can’t be trained, and the positive attitude and willingness to offer the best service are natural traits that we seek out in every one of the customer service advisors we bring into our team.

Playing our part…
We place a great emphasis on training our staff meticulously, never rushing the learning process, and checking that each new member of staff is confident and capable before they are trusted with your calls. We have an experienced call agent solely responsible for ensuring that all members of our team are trained to the high standard we seek for your calls – as well as our own! Not only does our trainer guide our newest customer service advisors, we also closely monitor our existing team to ensure that the bar is never dropped, maintaining our consistently high customer service standards.

Remember – our staff aren’t just trusted to handle your calls, they answer our calls too! We couldn’t be more confident that each and every one of our calls is in capable hands, and we’re sure you’ll feel the same.

If you have any questions about our team, just give us a call for a chat today on 01273 741400. Or have a look at our website if you’d like to find out more about any of our services.

We’ll Never Sound Like a Call Centre – Trust Us with Your Incoming Calls for a Personal Service

Monday, July 20th, 2020

friendly serive drawing

If your business prides itself on its warmth of service, customer recognition, rewarding its loyal customers, as well as offering a natural and friendly team communication style – it doesn’t mean you shouldn’t outsource your calls, it just means you need to outsource to the right provider!

At CSnotepad we pride ourselves on not sounding like a call centre.

We’ve put so many things in place to ensure that our service ticks all the right boxes when it comes to a friendly and natural call style.

Some of the things we’ve implemented are large and impactful, others are small and subtle, but all contribute to the overall sense that a caller has reached your own in-house team, and not an outsourced telephone answering team. Read on to find out a little more about why you should choose us to handle calls for your business…

Small team allocated to handle your account
You’ll have a team of our friendly and professional customer service advisors fully trained on your business. They’ll build a thorough knowledge of your products and services, and will act just as an extension of your own team.

Calls are answered in our Brighton & Hove office
We’ll never divert your calls abroad to be answered! We’re proud to say that our team of call agents are a friendly, warm and personable group of dedicated people all from the Brighton & Hove area. Your calls are answered right here in our Brighton office by people your frequent customers might even get to know by name.

A carefully selected team
We interview for new call agents carefully, always ensuring that they will compliment the team and have the right attributes to offer superior service to your customers. Each one of our call agents is polite, professional and approachable. We have no doubt that if you met any member of our team in person, they’d be just the person you’d hire to join your own in-house team. We know that some things can’t be trained, and the positive attitude and willingness to offer the best service are natural traits that we seek out in every one of the customer service advisors we bring into our team.

Continuous training to maintain the highest standards
For everything that can be learned, we have an experienced call agent solely responsible for ensuring that all members of our team are trained to the high standard we seek for our customers and for yours. Not only does our trainer guide our newest customer service advisors, we also closely monitor our existing team to ensure that the bar is never dropped, maintaining our consistently high customer service results.

Personalised scripts as part of our personalised service
Unlike a lot of  telephone answering providers, we never expect the needs of your business to fit into a predefined template, we recognise that your needs are specific to you and your industry. We assign each of our customers an account manager who will work through the set-up and script with you. We work together to build a script that really meets your needs and your customer service model.

Best technology software and hardware
We never shy away from spending money if it will improve the service we offer, whether that’s putting in place multiple contingencies to ensure your service goes undisturbed when outside issues would otherwise affect the service, or the newest in telephone support hardware and software.

Caller recognition
Our caller recognition software allows us to recognise your frequent callers, top clients, and valued suppliers, and offer them the same warmth of service that you would. Using caller recognition eliminates the need for our advisors to ask important or repeat callers all of your scripted questions, each and every time they call. The software allows our customer service advisors to appear as though conscientious members of your own team, recognising your loyal customers, and treating them with the familiarity they deserve.

Need more reasons to believe in us? Call a member of our friendly team today to ask any further questions you might have on 01273 741400.

There When You Need Us, Gone When You Don’t! – Flexible Call Plans From CSnotepad

Wednesday, July 8th, 2020

there when you need us, gone when you don't - magicians hat

Everything about the current times feels unpredictable. How will people react as businesses start to re-open, and consumers can start to return to their normal buying habits. In unpredictable times, we don’t expect your business to be the same every week, or even every day. There will undoubetedly be peaks and troughs ahead, so why not choose a service that will tailor itself to your needs in real-time. At CSnotepad we can be that extra pair of hands you need when you’re busy, and quickly and effortlessly take a step back when things are a little more manageable, and you’re happy to handle things yourself.

Our Flexi-Plans offer you flexible support: day-by-day, hour-by-hour!

Rather than a monthly subscription which assumes you’ll receive a similar number of incoming calls each month, our Flexi-Plans give you a bank of call credits to use throughout a 12 month period – use them whenever you like.

We’re always trying to adapt our services to better suit our customers, and better suit the challenging times we’re all currently working through. Our Flexi-Plans offer a telephone answering service that fits around your needs and your call volume, however unpredictable that might be.

Here’s what you’ll get…
Have your incoming calls answered by a polite and professional team of Customer Service Advisors based in Brighton & Hove. Your new team will be trained on your business and have a solid knowledge of your products and services. Each and every call will be answered with your personal business greeting, and handled in just the way you choose from your own tailored script. We can offer anything from simple message taking, to order taking and payment processing. Your callers will never know they haven’t reached your own in-house receptionist!

You’re always in control….
We’ll only answer your calls when you choose to divert them to us; that might be when you’re experiencing a busy spell, when you have a meeting, when you’re low on staff, or when you simply want to be without the distraction of the ringing phone. We can even offer telephone answering beyond standard business hours, including 24 hours a day, 7 days a week should you need it.

Diverting your calls is easy, no matter what type of phone you use, or whether it’s a home or business landline. We can talk you through the simple steps if you’ve never done it before. Learn the steps well, because every time you want to divert to us you can, and then simply switch off the divert when you want to handle the calls yourself.

We offer different Flexi-Plans depending on how many call credits you think you might need in the year – the more you buy the cheaper it gets. But don’t worry, if you run out, you can always buy more. We’ll keep you posted on how many credits you have left, so you’ll never get caught out.

To find out more about our Flexi-Plans just talk to a member of our friendly team today on 01273 741400. Or have a browse of our website to find out more about the range of tailored services we can offer your business.

Recent Posts

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At CSnotepad Your Calls are Answered by Just the Type of Staff You’d Choose to Hire Yourself

We’ll Never Sound Like a Call Centre – Trust Us with Your Incoming Calls for a Personal Service

There When You Need Us, Gone When You Don’t! – Flexible Call Plans From CSnotepad

Are Your Customers Now Choosing to Buy Online? – Don’t Let Them Turn to a Competitor

We’re Top of the Game when it Comes to VA! – 4 Reasons to Choose CSnotepad for Your Virtual Address

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD