Are Your Customers Now Choosing to Buy Online? – Don’t Let Them Turn to a Competitor

Monday, June 29th, 2020

shoppers turning to online

The changes to our daily life have been far reaching – the Covid-19 threat has altered the way we socialise, work and even shop.

As shops closed, people turned to the safety and convenience of online shopping, only time will tell if people return to high street shopping in quite the same way. Have you made changes to your website to cater for the new retail norm?

The online marketplace is a busy one, don’t give potential customers a reason to look elsewhere.

Unlike face-to-face shopping where you can give immediate answers to questions that may be holding a customer back from making a purchase, the online world can be slower to get answers. Don’t rely on email; in the time it takes for you to spot the email and respond, your customer could already be on another website that might just answer their query, and give them the confidence to make their purchase then and there! …leaving you wondering why they never responded to your email (which I’m sure offered great service and a thorough answer to their query) or more importantly never made a purchase on your site.

The solution is live chat…

Adding a Live Web Chat window to your website gives your website visitors a friendly, professional and knowledgable ‘virtual’ customer service advisor, just waiting to answer questions, assist with ordering, and deal with any payment queries. Not only can we provide the software (which is simple to add to your website) but also the conscientious staff available to respond to any chat requests – freeing up your time to grow your business without distraction!

Don’t rely on the telephone alone. You’d be surprised how many people don’t like to pick up the phone, particularly if their query is small, but enough to stop them making a purchase on your site. They’re put off by the potential wait times to get through to someone, the frustrating option menus to get through to the right someone, and the potential call cost they might be hit with after calling! Often people browse the internet during their lunch hour, or even during work hours, when making a call simply isn’t convenient. Live Web Chat is fast, convenient, and a discreet alternative to picking up the phone.

Visit our website to find out more, if you’re unsure whether Live Web Chat is right for you, take advantage of our free trial: 30 days free

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