Monthly Archives: May 2020


Struggling with Working & Answering Your Phone? We’ll Answer Your Calls for You

Wednesday, May 27th, 2020

Phone being answered

Keep doing what you do best, and leave the rest to us.

You don’t have to work and answer your phone.

You don’t have to switch your phone to silent every time you’re in a meeting or on a job, and you definitely shouldn’t be relying on your voicemail to run your business. Most people wont leave a message and instead call one of your competitors.

A ringing phone can be a nuissance, it can sound unprofessional when you’re with customers, and it’s distracting if you’re focused on working. However, you know all too well that the next call you receive could be a sale and an opportunity to move your business forward. Every call matters.

Don’t miss a call, get every call answered while you’re busy and focused on doing what you do best!

With a telephone answering service from CSnotepad, we have a small team of professional and friendly customer service agents waiting to take your calls. We’ll never sound impersonal like a call centre – in fact we pride ourselves on sounding just like an extension of your own workforce. Our small team will get to know your products, services, and callers – your callers will even get to know your new virtual team too!

8 great reasons to use our telephone answering service:

1. We’ll answer every call with your own personalised business greeting.

2. We’ll form a database of your frequent callers and important clients, when they call we’ll give them the recognition and warmth of service they deserve – just as you would.

3. Your business will sound well established, callers will assume you have your own receptionist!

4. We can book in appointments on your behalf.

5. We can take orders and process payments.

6. We can deal with general enquiries and provide answers to your most frequently asked questions.

7. You’re always in control of when we answer your calls and when you’re free and would like to answer them yourself. We’ll help you maintain a healthy work life balance.

8. We can answer your calls during office hours, extended hours, or even 24/7 if you need it!

…and we could go on and on and on!

Our service is fully tailored to the needs of your business. Our staff and services can adapt as your business grows or changes, and we’ll always do everything we can to support you through any challenges you might face – however unexpected.

Talk to a friendly member of our team today about removing the burden of answering your phone. It’s quick and easy to set-up so make that positive step today that could really change your business for the better. CSnotepad – 01273 741400.

Annual Offer from CSnotepad – Save Money and Boost Your Business for the 12 Months Ahead

Wednesday, May 20th, 2020

save money in your piggy bank

Times might be difficult at the moment, but you can put your business in the best health with support from CSnotepad and our annual subscription offer.

Pay for 10 months and get 2 completely free! No strings…and no invoice hassle each month either!

This isn’t just an offer for new customers, and it isn’t just if you’re starting a new subscription with us.

You can be a new customer or an existing customer, the offer is here for you and we urge you to take advantage.

If you already have an ongoing subscription with us which you’re currently paying for monthly, by moving to this offer you’ll get 12 months of virtual receptionist service, all for the price of just 10.

Cut the invoice hassle too…

You wont receive an invoice from us each month requesting payment for your next months subscription. No more monthly invoice hassle, you’ll only receive an invoice from us if you go over your monthly call allowance, other than that you’ll have one less payment to deal with each month.

Reduce the monthly invoice hassle, reduce the cost and enjoy using our service for 12 months stress free!

Save money and boost your business with support from CSnotepad – call a member of our team on 01273 741400 today.

How to Manage Your Business with a Reduced Workforce

Tuesday, May 12th, 2020

business solution

The Plan:
1, Get your business back on its feet
2, Don’t financially overstretch yourself too soon with staff costs
3, Don’t compromise on quality of service

Solution:
A virtural receptionist service like ours at CSnotepad

We really hope that as we all start to acclimatise to our new way of living and working, you’re finding that your business is starting to show signs of picking-up once again.

You don’t need to make any rash decisions, or change the way you’re currently working, after all, it may have taken you a lot of stress, trial and error, and potentially money to get to where you are right now – just keeping your business afloat!

With the support of a virtual receptionist, you can slowly adjust as the demands for you products or services increases. All without making changes that might be difficult when taking into account social distacing in the workplace, and costly if bringing back employees before your business is able to take the financial strain.

Think of us as members of your team, but only when you need us. We can step in when your call volume increases, when your enquiries peak, when you need an extra pair of hands with order taking, payment processing, diary management, marketing or admin. AND equally as important, if you find you’re able to cope yourself, then we’ll swiftly take a step back and hand the reigns back to you for as long as you choose.

Don’t let your business suffer as you start to find your feet again. There’s no reason to struggle to satisfy the demands of your customers while maintaining the high customer service levels you pride yourself on.

We have a team of professional, friendly and personable customer service agents ready to lend a hand whenever you need it. We work closely with you to tailor a service that really meets your needs, and can adapt and evolve the service we offer as your business grows. We’ll never sound like a call centre, and your customers will never realise they haven’t reached your business directly – it’s something we pride ourselves on. In fact, some of your frequent callers might even get to know our customer service agents by name, trust us when we say they’re just the type of people you’d hire for your own business, but now you don’t have to!

Don’t take on the financial burden, or logistical nightmare of bringing additional members of your team back to work before you’re ready, and your business can support them. Turn to a virtual receptionist service like ours, we’re ready to act as an overflow during your busiest times, and take a back seat when things are a little quieter and your able to handle things yourself. Our customer service advisors are available 24 hours a day, 7 days a week if you need them. There’re no concerns about covering lunch breaks, holiday or spells of sickness, we’re a reliable service with over 13 years experience supporting businesses just like yours.

To find out a little more about the virtual receptionist services we’re able to offer (remembering that everything is fully tailored to your individual needs) just head over to our website.

Immediate Support as Your Business Picks Up – Business Support Services from CSnotepad

Tuesday, May 5th, 2020

rising hot air balloons

Is your business starting to pick up, are you experiencing more enquiries, more emails, more orders and more strain? It’s a great problem to have right?! But you might be struggling to juggle it all with a reduced workforce, or even alone, you might be trying to manage your business from home and the demands of balancing professionalism with family life.

It’s great news that your business is picking up, so lets keep it that way! As interest and sales are building, you might find yourself in desperate need of an extra pair of hands but unable to justify the cost.

It’s daunting when considering all the additional costs and obligations that come with hiring staff, not to mention where your team members will have to work from, and what effect that working environment will have on your customer service reputation and professionalism.

Don’t be deterred, there really is a simpler, more immediate and cheaper way to keep up with the growth of your business!

A virtual receptionist company like CSnotepad can support you as your business grows, adapting to your needs and acting as a member of your own team. A virtual receptionist can take your calls – answering in a way that you choose and collecting the information you need, freeing you from your phone so that you can focus on other things, safe in the knowledge that you’re not missing valuable new leads or potential sales. Your new extended team at CSnotepad are professional, friendly and fully trained on your business, so they’ll always sound like personable members of your team – never a call centre! Your new extended team is here 24/7 365 days a year should you need us, and as the needs of your business grow, we’re ready and waiting to expand and adapt the services we offer you.

As your business grows so can the level of support we provide you…

Your new team can handle all of your calls, or just act as an overflow service. They can manage your diary, respond to emails, resolve basic issues, and even process orders and take payments using your own online systems. We can liase with distributors on your behalf, and even chase up outstanding payments. We can supply you with a virtual land-line number so that you no longer have to give out your mobile number (which looks more professional and protects your privacy).

Setting up your new support team couldn’t be simpler or quicker -you and your business can have the support you need agreed over the phone, in an afternoon, from the comfort of your home.

To find out more about the services that we offer at CSnotepad, visit our website, or call us on 01273 741400.

Recent Posts

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At CSnotepad Your Calls are Answered by Just the Type of Staff You’d Choose to Hire Yourself

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There When You Need Us, Gone When You Don’t! – Flexible Call Plans From CSnotepad

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We’re Top of the Game when it Comes to VA! – 4 Reasons to Choose CSnotepad for Your Virtual Address

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD