There Are More Options Than You Think – Tailor Your Telephone Answering Service with Multiple Scripts to Better Suit Your Team

Tuesday, April 14th, 2020

more options than you think - chess game

Did you know that all the members of your team don’t have to have their calls handled in the same way? We fully appreciate that one size most definitely does not fit all, and your call answering service shouldn’t be any different.

If you’re already one of our customers, we hope you’re finding our telephone answering service a great support to your business. BUT, is there more it could be doing for you to increase the professionalism and productivity of your team?

Read on to find out more about FREE additional telephone numbers and how they in turn offer you additional scripts, and a more tailored call handling experiene for your team…

When you first joined our service, you will have worked closely with one of our account managers to tailor your own personal script that works just right for you and your business. But things change, and as your business grows and adapts to new challenges, we know that how we handle your calls might need to adapt too. Don’t get stuck in a rut – it’s easier and quicker than you think to implement changes that might really help your business, particularly during these challenging times.

Perhaps you now have several of your team working from home, or attending emergency call outs. Maybe some of your team are based in a different office, working on-site, or remotely from a clients premises. In all of these instancess, and particularly when your new working ‘norm’ includes a whole mix of new working scenarios, you don’t have to have to have all your calls handled in the same way.

By taking advantage of multiple telephone numbers which we can provide you with for free, we can put in place multiple scripts. One telephone number can be provided for your sales team, while another provided for emergency call outs for example. Each script can be completely unique to the others. We know that different areas of your business might require a different response from our Customer Service Advisors, requiring us to ask different questions, gain different information, and put in place a different response involving different members of your workforce.

With each new number, we can tailor each new script in any way you choose.

Find out how adding additional numbers and additional scripts to your account can help the smooth running of your business. Call a member of our friendly team today on 01273 741400.


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