3 FREE Ways We Want to Help Our Customers Through These Challenging Times

Wednesday, April 1st, 2020

offering support helping hand

We just wanted to let our customers know that we’re here, and we’re here to help…

As a CSnotepad customer, are you aware that we’ve now put in place a few things to try and help you through these challenging times?

In this blog we’ll just give you a little round up, and we urge you to please take advantage…remember they are FREE…our business is also riding this storm, but even though times are tough, we’re committed to offering you help where we can.

1 – We’re extending our core business hours
We’ve heard from a lot of our customers that they’re struggling to balance staff costs with customer support.

Starting immediately, our new hours for your core telephone answering will be:

Monday – Friday: 8am to 8pm
Saturday: 9am – 5pm
Sunday: 10am – 4pm

We know you’ve worked hard to build up your positive customer service reputation, and during these unprecedented times you may see an increase in customer calls. So as not to put additional pressure on your workforce, we hope our extended hours will offer some valuable support in the evenings and at weekends.

You don’t need to contact us to take advantage of these extended hours, they have been automatically applied to your account. (For customers that use our 24/7 service, your hours will remain unchanged)

Our extended hours will be in place for the next 2 weeks, and will then be reassessed. Please do let us know if you’re finding our extended hours valuable for your business, it’s helpful to know if the changes we implement offer the increased support we’re so keen to provide.

2 – FREE additional telephone numbers
If you’re struggling to adapt your business to home working, please take advantage of free additional telephone numbers – they really could help improve the functioning and professionalism of your business.

If you have members of your team or departments that require their calls handled differently to your current script, we can provide you with additional phone number so that calls can be handled over multiple scripts. Just give our friendly team a call today to get this quickly and smoothly implemented.

For further information on how to successfully get a team working from home with the help of our receptionist receptionists, read our short blog.

3 – No increase in call charges for calls over your plan
We really want to ‘step up’ our service when you need us most. If you need to rely on us heavily to handle your incoming calls due to an increased call volume, or having to reduce your own workforce in these challenging times, you wont pay a higher rate for doing so. If you exceed your current call plan, every call in addition will be charged at the same rate as the calls within your plan. Put as many calls as you need our way, there’s no higher rate, no penalty for turning to us, we hope we can lighten the load during this (temporary!) bad spell.

If you have any questions regarding the current support we’re offering, or if you’d like to discuss any additional support we could offer your business, please do get in touch on 01273 741400.


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD