Monthly Archives: April 2020

Help Us to Help Your Fellow Business Owners

Monday, April 27th, 2020

offering support

We’re asking a favour of all businesses currently using our service…and we’ll send you a £50 Amazon voucher to say thank you.

There’s no denying it, we’re in challenging times for small businesses. Most businesses are having to fumble together a new ‘norm’ during these times of isolation, social distancing, and changes in spending habits. But, keeping your business afloat, and running your business professionally doesn’t have to be put on hold. We hope that by using us for your telephone answering, our services, and our tailored approach, is really helping you to stay calm and stay in business.

Not everyone has heard of a virtual receptionist, not every business owner knows the benefits a telephone answering service can bring to their business. We truly believe that our service is the solution that so many businesses are currently looking for to help make their business more manageable.

As a user of our service, we’d love for you to spread the word. You don’t have to swat up on what we offer, just talk opening and positively about your own experience using us, that’s all we ask.

As a thank you, we’ll send you a £50 Amazon voucher to spend on whatever you like.

By spreading the work about the benefits of a telephone answering service, you could be the difference between a business surviving or collapsing in these unprecedented times.

Here’s a little reminder of CSnotepad services that can help a business…
We have a team of professional and friendly Customer Service Advisors ready and waiting to support businesses. If a business is struggling with home working, we can offer effective services that can really make the difference.

If you’ve had to furlough members of your team, you can use us as an overflow service, use us to handle calls outside of your working hours to extend your customer service hours. You can use our team as an extension of your own, answering calls, dealing with enquires, booking appointments, taking orders, even processing payments on your behalf.

Looking for support for a larger team? We can become a central receptionist service, answering and directing calls to your home working team members, so there’s no need for them to give out their personal mobile numbers. Each call is handled professionally and is directed to the team member best to handle it. We can provide multiple telephone numbers free of charge, so that different departments of your business can have their calls handled differently, working from scripts that you tailor to your needs with the help of your own account manager at CSnotepad.

If you know of any business that could benefit from a helping hand during these challenging times, let them know that we’re here. Good comments and positive word-of-mouth really are the very best marketing tools. A recommendation from a trusted acquaintance can make all the difference when it comes to making a smart choice for your business.

As soon as someone you’ve referred signs up with us, we’ll send you a £50 Amazon voucher. We always ask our new customers how they found us, so we’ll know that they were referred by you, or feel free to tell them to mention your name.

There’s no limit to the number of people you can refer to us, and therefore no cap to the number of vouchers we’ll send you.

Help out your fellow business owners, let them know there’s a service out there, and a service provider that’s ready and waiting with over 12 years experience.

There Are More Options Than You Think – Tailor Your Telephone Answering Service with Multiple Scripts to Better Suit Your Team

Tuesday, April 14th, 2020

more options than you think - chess game

Did you know that all the members of your team don’t have to have their calls handled in the same way? We fully appreciate that one size most definitely does not fit all, and your call answering service shouldn’t be any different.

If you’re already one of our customers, we hope you’re finding our telephone answering service a great support to your business. BUT, is there more it could be doing for you to increase the professionalism and productivity of your team?

Read on to find out more about FREE additional telephone numbers and how they in turn offer you additional scripts, and a more tailored call handling experiene for your team…

When you first joined our service, you will have worked closely with one of our account managers to tailor your own personal script that works just right for you and your business. But things change, and as your business grows and adapts to new challenges, we know that how we handle your calls might need to adapt too. Don’t get stuck in a rut – it’s easier and quicker than you think to implement changes that might really help your business, particularly during these challenging times.

Perhaps you now have several of your team working from home, or attending emergency call outs. Maybe some of your team are based in a different office, working on-site, or remotely from a clients premises. In all of these instancess, and particularly when your new working ‘norm’ includes a whole mix of new working scenarios, you don’t have to have to have all your calls handled in the same way.

By taking advantage of multiple telephone numbers which we can provide you with for free, we can put in place multiple scripts. One telephone number can be provided for your sales team, while another provided for emergency call outs for example. Each script can be completely unique to the others. We know that different areas of your business might require a different response from our Customer Service Advisors, requiring us to ask different questions, gain different information, and put in place a different response involving different members of your workforce.

With each new number, we can tailor each new script in any way you choose.

Find out how adding additional numbers and additional scripts to your account can help the smooth running of your business. Call a member of our friendly team today on 01273 741400.

3 FREE Ways We Want to Help Our Customers Through These Challenging Times

Wednesday, April 1st, 2020

offering support helping hand

We just wanted to let our customers know that we’re here, and we’re here to help…

As a CSnotepad customer, are you aware that we’ve now put in place a few things to try and help you through these challenging times?

In this blog we’ll just give you a little round up, and we urge you to please take advantage…remember they are FREE…our business is also riding this storm, but even though times are tough, we’re committed to offering you help where we can.

1 – We’re extending our core business hours
We’ve heard from a lot of our customers that they’re struggling to balance staff costs with customer support.

Starting immediately, our new hours for your core telephone answering will be:

Monday – Friday: 8am to 8pm
Saturday: 9am – 5pm
Sunday: 10am – 4pm

We know you’ve worked hard to build up your positive customer service reputation, and during these unprecedented times you may see an increase in customer calls. So as not to put additional pressure on your workforce, we hope our extended hours will offer some valuable support in the evenings and at weekends.

You don’t need to contact us to take advantage of these extended hours, they have been automatically applied to your account. (For customers that use our 24/7 service, your hours will remain unchanged)

Our extended hours will be in place for the next 2 weeks, and will then be reassessed. Please do let us know if you’re finding our extended hours valuable for your business, it’s helpful to know if the changes we implement offer the increased support we’re so keen to provide.

2 – FREE additional telephone numbers
If you’re struggling to adapt your business to home working, please take advantage of free additional telephone numbers – they really could help improve the functioning and professionalism of your business.

If you have members of your team or departments that require their calls handled differently to your current script, we can provide you with additional phone number so that calls can be handled over multiple scripts. Just give our friendly team a call today to get this quickly and smoothly implemented.

For further information on how to successfully get a team working from home with the help of our receptionist receptionists, read our short blog.

3 – No increase in call charges for calls over your plan
We really want to ‘step up’ our service when you need us most. If you need to rely on us heavily to handle your incoming calls due to an increased call volume, or having to reduce your own workforce in these challenging times, you wont pay a higher rate for doing so. If you exceed your current call plan, every call in addition will be charged at the same rate as the calls within your plan. Put as many calls as you need our way, there’s no higher rate, no penalty for turning to us, we hope we can lighten the load during this (temporary!) bad spell.

If you have any questions regarding the current support we’re offering, or if you’d like to discuss any additional support we could offer your business, please do get in touch on 01273 741400.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD