Getting to Know the Terminolgy: What is a Virtual Office?

Friday, February 28th, 2020

lego virtual office

Have you been looking for support running your business, but without having to hire your own staff? Have you been searching the internet, looking at virtual receptionist websites and call answering services, are you coming across terminology that you’re finding hard to get a grasp of? Let us strip back some of the jargon, and give you the bare bones of what a service like ours can really offer your business.

In this blog we get to grips with the term ‘Virtual Office’.

- What is a Virtual Office
- How can a Virtual Office support your business
- Why choose CSnotepad for your Virtual Office services

What is a Virtual Office
A virtual office is in fact a name given to a collection of business services. The services are all accessed remotely, and they give business owners all the benefits of an office; such as the staff, landline telephone number and office address, but all without any of the actual logistical, operational or financial burdens that come with running a physical office space.

Virtual Office services are perfect for any business looking to grow, looking for additional overflow support, or even just starting out!

How can a Virtual Office support your business
Let’s take a closer look at the range of Virtual Office services available:

Virtual Address:
A virtual address is an office address that becomes yours to use as you wish, print it on your business cards, use it for your invoicing, add it to your website, even register it with Companies House if you choose. You can use it for all your business correspondence, giving it freely to all your suppliers and customers – it will literally appear to your customers that your business is located at your virtual address. You’re not renting the office, you’re simply renting the right to use the address as your own. All post that arrives for your business can be forwarded on to your home address, collected at your convenience, or (many providers like us at CSnotepad!) can take your letters, scan them and email them over to you for speed and ease – the choice is yours.

Virtual Telephone Number:
A virtual telephone number can be given to you which has an area code and appears to be a land line number for your local area. This number is however virtual, and calls will be directed to your mobile for you to answer as normal, or they can be answered on your behalf by a virtual receptionist (keep reading on for more on this!). A virtual telephone number that’s a land line gives you the benefit of appearing more established than using your mobile number. Although a mobile phone offers you the flexibility to never miss a call wherever you are, having a mobile number as your only business contact may look unprofessional to potential clients. It signifies that you do not have a land line and therefore no office base, that you my be transient and more difficult to contact if problems arise.

Virtual Receptionist
Choose a provider like CSnotepad that can not only provide you with a land line number that will be exclusively yours, but also the staff needed to answer any calls you receive. Our service allows calls to your virtual number to be answered by our customer service advisors who’ll act as though your own receptionists – further improving the professional image of your business. The call can then be patched through to your personal mobile after informing you of whome the call is from, or alternatively, a message and number can be taken so you can call back at a time that’s convenient, leaving you free to focus on the areas of your business that really deserve your time and attention. Our Virtual Receptionists can even take things a step further; they can deal with your general enquiries, make bookings, take orders and even process payments!

Virtual Assistant
Your virtual staff at CSnotepad can also manage your diary and your admin!

There’s no hiding that admin tasks can be time consuming, repetitive and gruelling, but there’s also no hiding the importance of keeping everything in order, up-to-date and making the effort to promote your business. Rather than hiring another member of staff to deal with your admin tasks, or pushing aside more important jobs to tackle the admin yourself – turn to a Virtual Assistant.

At CSnotepad our polite and professional team of customer service agents are on hand to support your business with a range of administration tasks including:

Customer care calls
Debt chasing
Handling incoming customer emails
Responding to suppliers
Appointment reminder calls
Calender management
Email marketing
Postal mail outs
Social Media Management
Newsletters

Why choose CSnotepad?
We’re proud of the wide range of services we’re able to offer businesses. We never expect a business to fit into a pre-determined template. You’ll always start by talking things through with one of our account managers who will look to understand the challenges you’re facing, and how we can best adapt our services to meet your needs.

We also happen to think we have some of the best customer service advisors in the business, they’ll seamlessly appear as though members of your own extended team. Trust us when we say that our staff are just the kind of people you’d choose to hire yourself! We invest heavily in our recruitment procedure, ensuring that every member of our team has a positive attitude and willingness to offer the very best service.

For more information about our Virtual Office services – have a look at our website.


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