Monthly Archives: February 2020


Getting to Know the Terminolgy: What is a Virtual Office?

Friday, February 28th, 2020

lego virtual office

Have you been looking for support running your business, but without having to hire your own staff? Have you been searching the internet, looking at virtual receptionist websites and call answering services, are you coming across terminology that you’re finding hard to get a grasp of? Let us strip back some of the jargon, and give you the bare bones of what a service like ours can really offer your business.

In this blog we get to grips with the term ‘Virtual Office’.

- What is a Virtual Office
- How can a Virtual Office support your business
- Why choose CSnotepad for your Virtual Office services

What is a Virtual Office
A virtual office is in fact a name given to a collection of business services. The services are all accessed remotely, and they give business owners all the benefits of an office; such as the staff, landline telephone number and office address, but all without any of the actual logistical, operational or financial burdens that come with running a physical office space.

Virtual Office services are perfect for any business looking to grow, looking for additional overflow support, or even just starting out!

How can a Virtual Office support your business
Let’s take a closer look at the range of Virtual Office services available:

Virtual Address:
A virtual address is an office address that becomes yours to use as you wish, print it on your business cards, use it for your invoicing, add it to your website, even register it with Companies House if you choose. You can use it for all your business correspondence, giving it freely to all your suppliers and customers – it will literally appear to your customers that your business is located at your virtual address. You’re not renting the office, you’re simply renting the right to use the address as your own. All post that arrives for your business can be forwarded on to your home address, collected at your convenience, or (many providers like us at CSnotepad!) can take your letters, scan them and email them over to you for speed and ease – the choice is yours.

Virtual Telephone Number:
A virtual telephone number can be given to you which has an area code and appears to be a land line number for your local area. This number is however virtual, and calls will be directed to your mobile for you to answer as normal, or they can be answered on your behalf by a virtual receptionist (keep reading on for more on this!). A virtual telephone number that’s a land line gives you the benefit of appearing more established than using your mobile number. Although a mobile phone offers you the flexibility to never miss a call wherever you are, having a mobile number as your only business contact may look unprofessional to potential clients. It signifies that you do not have a land line and therefore no office base, that you my be transient and more difficult to contact if problems arise.

Virtual Receptionist
Choose a provider like CSnotepad that can not only provide you with a land line number that will be exclusively yours, but also the staff needed to answer any calls you receive. Our service allows calls to your virtual number to be answered by our customer service advisors who’ll act as though your own receptionists – further improving the professional image of your business. The call can then be patched through to your personal mobile after informing you of whome the call is from, or alternatively, a message and number can be taken so you can call back at a time that’s convenient, leaving you free to focus on the areas of your business that really deserve your time and attention. Our Virtual Receptionists can even take things a step further; they can deal with your general enquiries, make bookings, take orders and even process payments!

Virtual Assistant
Your virtual staff at CSnotepad can also manage your diary and your admin!

There’s no hiding that admin tasks can be time consuming, repetitive and gruelling, but there’s also no hiding the importance of keeping everything in order, up-to-date and making the effort to promote your business. Rather than hiring another member of staff to deal with your admin tasks, or pushing aside more important jobs to tackle the admin yourself – turn to a Virtual Assistant.

At CSnotepad our polite and professional team of customer service agents are on hand to support your business with a range of administration tasks including:

Customer care calls
Debt chasing
Handling incoming customer emails
Responding to suppliers
Appointment reminder calls
Calender management
Email marketing
Postal mail outs
Social Media Management
Newsletters

Why choose CSnotepad?
We’re proud of the wide range of services we’re able to offer businesses. We never expect a business to fit into a pre-determined template. You’ll always start by talking things through with one of our account managers who will look to understand the challenges you’re facing, and how we can best adapt our services to meet your needs.

We also happen to think we have some of the best customer service advisors in the business, they’ll seamlessly appear as though members of your own extended team. Trust us when we say that our staff are just the kind of people you’d choose to hire yourself! We invest heavily in our recruitment procedure, ensuring that every member of our team has a positive attitude and willingness to offer the very best service.

For more information about our Virtual Office services – have a look at our website.

Looking for a Virtual Office Address? Make Sure You Choose a Licensed Provider

Monday, February 24th, 2020

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So, you’ve got to grips with exactly what a virtual office address is.

You understand the difference it could make to your business.

Now you just need to find one….

Should be easy you think, a quick Google search comes up with lots of providers all seeming to offer a similar thing. But did you know that not all virtual office address providers are licensed?

What Does Having a License Mean?
Being licensed means that the provider of the address fully complies with the Anti Money Laundering (AML) regulations and are licensed by HMRC to offer a virtual address service.

Why Choosing a Licensed Provider Should Matter to You
This gives you the peace of mind that the business you are trusting has undergone the necessary checks to ensure that your personal information and documents are handled, stored and disposed of correctly, and the business has the correct systems in place to never expose your personal information to fraudulent use.

How Does the Service from a Licensed Provider Differ from an Unlicensed Provider?
At CSnotepad we’re proud to be fully licensed and always meet and exceed the necessary regulations – without exception. This means we’ll always ask you for certain documentation such as proof of identity and proof of address before you’re able to use our service. The need for documentation even applies to anyone receiving or collecting your mail on your behalf – this might sound like a hassle, but keep in mind that such measures are in place to ensure that your personal mail and documents never fall into the wrong hands.

At CSnotepad we go Above and Beyond…
We’re always putting new systems in place to ensure the highest level of service, that’s why, even if you don’t collect your mail but instead choose to have it scanned and emailed, the safety and confidentiality of that information still matters to us. When you sign up to our virtual address service, you’ll be provided with a PIN number. This number is your own unique code that you will need each time we send you any scanned mail. On opening the file you will be required to enter the PIN to gain access and view the file. The PIN is yours to share with members of your team that you give permission to view your mail. If at any point you’d like the PIN changed for confidentiality reasons, just let a member of our team know.

To find out more about our Virtual Office Address service, or our securitiy and licensing, talk to a member of our team today on 01273 741400.

Get More Than Just the Stats – Get Contact Details for Your Website Visitors

Saturday, February 1st, 2020

get contact details

Adding a web chat platform to your business website can be a profitable addition if you take advantage of its capacity to capture customer contact details for future marketing.

Wouldn’t it be nice to know who’s visiting your website? Google analytics can only go so far – you’ll get a good idea of how many people are visiting, and how they’re finding you, this helps you attack the best advertising channels to get your business noticed by your target audience. But what happens after they’ve visited your site? You’ve paid all that money to get them there, and then, if they don’t purchase from you they drift off into the internet ether, taking the cost of that Google click, Facebook ad, or LinkedIn promotion with them. Live Web Chat gives you the opportunity to bridge that crucial gap, and transform an anonymous website visitor into a future lead on your marketing list!

What a Live Web Chat window can do for your website:
Embrace another way of communicating with your customers – our sister company Live Web Chat is a platform that allows for a fast and varied exchange of information with your website visitors. You can share web links, manuals, forms, images, video and sound files, as well as answer questions and queries that may be holding your visitors back from making a purchase with your business. BUT it’s not just about the information you can give to your customers, it’s also about the information you can ask for from them too! Live Web Chat enables you to reach out to your potential customers via your website. It’s your opportunity to get their name, email address and even information on the products or services they’re interested in. You can then use this information to market to them in the future, building your database with every Live Web Chat conversation. Unlike money spent on advertising, Live Web Chat isn’t just about getting a potential customer to act now, it’s about gaining information for the promotion of every future new product or service you offer, every future deal, Black Friday, Cyber Monday, January sale and free delivery promo!

How easy is it to get a Live Web Chat window?
We can provide you with the Live Web Chat software for you to manage yourself – just be sure that any response to a chat request is prompt, you don’t want to be damaging your customer service reputation by ignoring chats, or offering slow or rushed responses. Alternatively we offer both the software and the fully trained customer service advisors ready to handle your web chat enquiries. You’ll have a small team of advisors assigned to your account so they’ll get to know your business and your products or services well. Equip us with all the information we need to really help sell your products, and the information you’d like us to get from your visitors and we can help make Live Web Chat a profitable addition to your website.

For more information, or to try it free for 30 days, visit our website: livewebchat.co.uk

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
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  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD