Sole Traders – Let Us Book Your Appointments While You Work

Monday, November 11th, 2019

diary organiser

There’s no need to juggle everything…and there’s definitely no need to take on the financial strain and hassle of hiring a member of staff. We can act as your receptionist, answering your incoming calls with your professional business greeting, and booking in your appointments – all while you’re busy doing what you do best.

Complicated? ….absolutely not!

  • We’ll work with you to tailor your own personal script – you can tell us exactly what you’d like us to say when people call you, what information you’d like us to get from them, and you can even equip us with the answers to your most frequently asked questions. Your callers will never realise they haven’t reached your business directly.
  • When someone calls to make an appointment we will access your online diary and book them in at a time you’re free.
  • Need to make some changes? – no problem at all, we can call customers to cancel or rearrange appointments. We can even give them a courtesy reminder of an upcoming appointment to minimise your forgotten or ‘no show’ appointments.

Why you shouldn’t rely on your voicemail
Voicemails can sound so unprofessional and really don’t offer a good level of customer service, particularly when a potential customer may have an enquiry that’s stopping them from booking with you. Chances are most people won’t leave you a message or their details and instead call one of your competitors. It’s difficult to find the time to return peoples calls when they do leave you a voicemail; in between appointments can lead to rushed and unprofessional calls made from the car while you’re travelling, or late into the evening when you should be finishing your working day.

You don’t have to juggle it all! While you’re busy attending appointments, we can be professionally and competently dealing with your incoming calls and making future appointments for you.

Starting an online diary is easier than you think!
It’s far easier than it sounds to manage your diary online, we can suggest a good online diary for your needs and help you to set it up. Even whilst we’re using it, you’ll still have full access so that you can update your availability as things change during your week.

You’re always in full control…
Perhaps you’d just like us to handle your calls when you’re at appointments and handle them yourself during other times? That’s no problem at all, you’re always in full control of when you divert your calls to us and when you answer them yourself. You don’t have to ask our permission first, or jump through any hoops, we’ll talk you through the simple steps.

Businesses already using our diary management service include: therapists, electricians, hairdressers, accountants, carpenters, IT support specialists, plumbers…if you have a small team working for you, we can manage multiple diaries too!

For more information on diary management, just talk to one of our friendly team members today on 01273 741400.


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
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  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
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