Monthly Archives: November 2019

Sell Sell Sell This Christmas & We’ll Take Care of the Rest – Admin Support for Retailers from CSnotepad

Thursday, November 28th, 2019

lady with christmas shopping bags

Black Friday, Cyber Monday, Christmas buying frenzy, last minute Christmas shopping, Boxing Day sales, New Year sales…it’s certainly a busy time of year if you’re a retailer.

Don’t get caught-out or caught-up in the admin. Such a busy selling period condensed into such a short spell of time could very easily lead to disorganisation and soon affect the customer service reputation you’ve worked so hard to build.

Let us become your backstage admin team, allowing you to focus on selling, while we keep everything else in order.

Avoid the costs of hiring, training, paying and managing additional staff. Our polite and professional team of customer service advisors are on hand to support your business with a range of services. We can do as much or as little as you need, here are just some ideas of how businesses are already using our admin support service…

We’ll take on the tasks that keep you up-to-date:
Product inventories
Product ordering
Liaising with distributors
Responding to suppliers
Document scanning to e-files
CRM management
All data input
Data cleansing

We’ll take on the tasks that keep your customers happy:
Answering sustomer general enquiry calls
Handling incoming customer emails
Chasing up missing or delayed deliveries
Dealing with returns

We’ll take on the tasks that promote your business:
Email marketing
Postal mail outs
Social Media Management

We’ll appear seamlessly as though members of your own in-house team. No job is too large or too small, too repetitive or too peculiar! We pride ourselves on a personal service, and we will take the time to discuss and fully understand the challenges you’re set to face in the busy period ahead, and shape a service that really meets your admin needs.

To discuss how we can help you stay on top of your admin, talk to a friendly member of our team today on 01273 741400.

Get Set for Black Friday – Maximise Your Sales with Help from CSnotepad

Thursday, November 21st, 2019

black friday image

It’s that time of the year again – our inboxes start to fill with Black Friday Deals.

If your business is looking to maximise Black Friday it’s not just about offering great deals to boost your sales, it’s about what you do next…

Let your business feel the benefit of your Black Friday deals – maximise every enquiry and every call – no engaged tones or voicemail messages, no matter how busy you might get.
Have everything in place to ensure that you can cope with the increased volume of telesales and general enquiries. Don’t let the quality of your customer service suffer, be ready without the need to hire additional staff…here’s how!

Get Black Friday support from CSnotepad, we’re a Brighton based team of customer service advisors waiting in the wings to act as your own extended team – your callers will never know they haven’t reached your business directly.
We can answer your incoming calls, deal with general enquiries, take messages, take orders and even process payments via your own online system. We really are the helping hand you’re looking for.

The range of services we can offer is wide, and we’re always willing to tailor any service to meet your individual needs. We’re here to do as much or as little as you need – use us as an overflow safety net during your busiest times, or alternatively use us as your own dedicated team, diverting all calls to us, freeing up your time to focus on the areas of your business that really need you during the Black Friday madness.

We’ll work closely with you to form a script that’s unique to your business, dealing with each call in just the way you’d like, always with your personalised business greeting, and always with a warm and professional service.

We’ll have a team of advisors trained on your business, so we can handle multiple calls at once so that your callers will never reach a voicemail or engaged tone, helping boost your customer service reputation. You can also forget other concerns that you’d ordinarily have with your own internal team, such as covering lunch breaks or being under pressure from unexpected staff sickness.

We work hard to select the right team so you don’t have to. We only ever select people that have the right mindset, positive and friendly with a willingness to offer great service, and appreciation for the important role they play in building the reputation of your business. You can rest-assured that your calls are in safe hands this Black Friday.

Let your business feel the benefit of your Black Friday deals – maximise every enquiry and every call with your extended team at CSnotepad.

To find out more, chat to one of our friendly team members today on 01273 741400.

Sole Traders – Let Us Book Your Appointments While You Work

Monday, November 11th, 2019

diary organiser

There’s no need to juggle everything…and there’s definitely no need to take on the financial strain and hassle of hiring a member of staff. We can act as your receptionist, answering your incoming calls with your professional business greeting, and booking in your appointments – all while you’re busy doing what you do best.

Complicated? ….absolutely not!

  • We’ll work with you to tailor your own personal script – you can tell us exactly what you’d like us to say when people call you, what information you’d like us to get from them, and you can even equip us with the answers to your most frequently asked questions. Your callers will never realise they haven’t reached your business directly.
  • When someone calls to make an appointment we will access your online diary and book them in at a time you’re free.
  • Need to make some changes? – no problem at all, we can call customers to cancel or rearrange appointments. We can even give them a courtesy reminder of an upcoming appointment to minimise your forgotten or ‘no show’ appointments.

Why you shouldn’t rely on your voicemail
Voicemails can sound so unprofessional and really don’t offer a good level of customer service, particularly when a potential customer may have an enquiry that’s stopping them from booking with you. Chances are most people won’t leave you a message or their details and instead call one of your competitors. It’s difficult to find the time to return peoples calls when they do leave you a voicemail; in between appointments can lead to rushed and unprofessional calls made from the car while you’re travelling, or late into the evening when you should be finishing your working day.

You don’t have to juggle it all! While you’re busy attending appointments, we can be professionally and competently dealing with your incoming calls and making future appointments for you.

Starting an online diary is easier than you think!
It’s far easier than it sounds to manage your diary online, we can suggest a good online diary for your needs and help you to set it up. Even whilst we’re using it, you’ll still have full access so that you can update your availability as things change during your week.

You’re always in full control…
Perhaps you’d just like us to handle your calls when you’re at appointments and handle them yourself during other times? That’s no problem at all, you’re always in full control of when you divert your calls to us and when you answer them yourself. You don’t have to ask our permission first, or jump through any hoops, we’ll talk you through the simple steps.

Businesses already using our diary management service include: therapists, electricians, hairdressers, accountants, carpenters, IT support specialists, plumbers…if you have a small team working for you, we can manage multiple diaries too!

For more information on diary management, just talk to one of our friendly team members today on 01273 741400.

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  • CSnotepad
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  • Brighton
  • East Sussex
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