Monthly Archives: October 2019


Slay Your Time Vampires with the Help of a Virtual Receptionist

Thursday, October 31st, 2019

vampire at halloween

It’s time to pinpoint your time vampires and learn how to combat them!

A time vampire is anything that sucks time and therefore productivity from your day. Slaying your time vampires can really benefit your business and your sanity!

Read on for our attack on 3 common time vampires…

DISTRACTIONS
The ringing phone can be a real distraction to both you and your team. It’s not just the time taken to deal with answering the call, but it’s also the time it then takes for you to get back into the swing of the task you were absorbed in before the interruption – it’s a time sucker!

How a virtual receptionist could help…
Divert your calls to a virtual receptionist who can answer your calls as though a member of your own team, they can deal with general enquiries, book appointments, process orders and even take payments – all while you and your team continue working without distraction. You can choose when to divert your incoming calls, and when to answer them yourself, you’re always in full control. Perhaps you’d like to have morning free from the ringing phone, or maybe divert all calls during team meetings or when the team is stretched due to sickness or holiday.

POOR DELEGATION
Learn to delegate – have faith in others and delegate tasks you don’t need to be involved in. Don’t let pride get the better of you, consider delegating jobs further down your priority list, freeing up your time to deal with matters that really need and deserve your attention.

How a virtual receptionist could help…
Rather than preoccupying a member of your team with admin tasks when their time would be better spent elsewhere on your business – let a virtual receptionist lend a helping hand.

At CSnotepad our polite and professional team of customer service agents are on hand to take on a multitude of administration tasks including: email marketing, postal mail-outs, social media management, data input, customer care calls, debt chasing, document scanning, data cleansing, product inventories…no job is too large or too small, too repetitive or too peculiar!

SLOPPY DIARY MANAGEMENT
Don’t tick boxes – doing things for the sake of it is a poor use of your time and doesn’t help anyone. Look at your task list and question the purpose, if you have a meeting but nothing to report consider rescheduling. A task that was relevant last month may not be relevant the next, always ensure that your time is targeted to areas that really matter, don’t simply retread a well trodden path through your diary just because it has always been your routine– you never know how much time you could free up.

How a virtual receptionist could help…
Diary management from a professional and experienced virtual receptionist company like CSnotepad can really help you to assess how you are using your time. We can take new appointments based on your availability, cancel or reschedule meetings, make outbound calls to arrange meetings, and manage multiple schedules for a team of workers.

In short, the key to fighting your time vampires is organisation and getting the right support! CSnotepad has a wide range of services that can be tailored to the individual needs of your business – just give us a call today and chat to a member of our friendly team on 01273 741400.

Telephone Answering – Looking for a Service You Can Use ‘As and When’?

Monday, October 28th, 2019

woman with umbrella jumping

Go subscription free with CSnotepad – no monthly subscription – just a reliable service waiting in the wings!

Subscriptions can be a really cost effective way of supporting your business regularly – but what if you want something that’s more ‘as and when’?  You might well go a month or even months without using a service – in this scenario, turn to one of our flexi-plans.

If you’re looking for overflow or back-up support, cut the chains of a subscription and get an anual flexi-plan from CSnotepad.

Don’t feel cornered into a monthly subscription just to have the reassurance of a reliable service if you need it. Our annual flexi-plans are perfect for businesses looking for sporadic support. Don’t be put off by the word ‘annual’ it simply refers to the fact you have a year to use it before it expires. With any of our flexi-plans you buy a bulk of credits that you can use throughout a 12 month period – we’ll be there to support you whenever you need it….and leave you to it the rest of the time.

You can talk to one of our friendly and knoweldgeable account managers about the frequency you think you might need us, and together we’ll be able to gauge the right anount of credits needed to best (and most cost-effectively!) support your business. Should you run our of credits within your 12 month period, you can simply buy more credits to ensure that you are always supported should you need us.

You’re in control…
You are always in control of when you do-and-don’t divert your calls to us. You don’t have to call us, or wait for us to switch on your divert. Whether you want to divert to us, perhaps for an hour during a staff meeting, or a month during your busiest period – you’re always in control. Our team will be happy to talk you through how easy it is to control your divert.

A huge range of businesses could benefit from a flexi-plan…
Seasonal businesses
Businesses that have extreme fluctuations in calls
Businesses that would like to have a contingency in place should they suffer staff sickness
Small teams looking for over-flow support during periods
Businesses wanting holiday cover

Here’s an example of how it works…
With our usual monthly Advanced Plan subscription a business would pay £270 and receive 200 call credits a month. If they don’t use all of their credits, they are lost each month.

On our Advanced Annual Flexi-Plan you would pay £3240 (12 x £270) in advance for 12 months, and you then have the full year’s call credits (12 x 200 credits) added to your account to use whenever you need them throughout the 12 month period.

To find out more about our Annual Flexi-Plans and whether they’re the perfect solution for your businesses, call a member of our team today on 01273 74140.

Looking for a Virtual Office Address – Here’s Why You Should Make it Brighton!

Friday, October 18th, 2019

brighton royal pavillion

There are so many advantages to a virtual office address – you really can place yourself anywhere in the country without having to relocate! This helps you to appear more established to potential customers, as well as dramatically increasing your visibility through online search engines – opening your business to a whole new ‘local’ audience.

With just a chat on the phone to one of our friendly team members, we can have your business appearing to be in Brighton and Hove without all the hassles and fincancial strains associated with starting a new office down south! So why choose Brighton when you could ‘virtually’ be anywhere?…

Your business location tells your potential customers a lot about the success and reputability of your business, so your virtual address can really make a difference.

Choose a diverse, open-minded and happy location to ‘virtually’ place your business – Brighton and Hove has long been considered one of the best cities in the UK, voted the trendiest and happiest place to live, as well as having a well-earned reputation for tolerance and diversity. Brighton and Hove is a major tourist destination for good reason, attracting 8.5 million visitors a year spending over £69 million.

Let your business appear well connected – The city has exceptional transport links with London less than an hour by train and Gatwick International Airport just 30 minutes away. Brighton also offers good connections to France with ferry crossings to Dieppe from nearby Newhaven.

Appear to be surrounded by motivated people and a growing business scene – Brighton is one of the UK’s entrepreneurial capitals, voted the best place to start a business in the UK (study compiled by Informi 2018). Anita Roddick also opened the first Body Shop in Brighton in 1976 after seeing the potential in its diverse and responsive audience.

You’re more likely to have an above average workforce pushing your business forward– An impressive 50% of Brighton’s population have qualifications NVQ Level 4 and above, which is considerably above the average for the South East. That’s not a bad statistic for helping your potential customers feel that they’re in good hands by turning to your business over your competitors!

For more information on a Brighton virtual address contact us on 01273 741400 or visit us here, and to learn a little more about the benefits of a virtual address have a quick read of our blog: ‘Let Your Business Reach a Whole New Audience’.

Let Your Business Reach a Whole New Audience – Spread Your Reach with a Virtual Address from CSnotepad

Thursday, October 10th, 2019

new audience of people

Reach more of your target audience, extend your range, grow your business.

You don’t have to take on all the financial commitments of opening an additional office in a new county to extend the national reach of your business. Consider our Brighton and Hove virtual address.

We know it’s difficult to find new customers further afield. Many people prefer to use a local company, or limit their internet search to businesses within their town or county. For the vast majority of people, a local business comes with a higher level of trust, comfort and loyalty. With so many rogue businesses hiding behind an online guise, it’s no wonder customers opt for a business based within easy reach should any problems arise.

Make your business a local business…without being based locally! It’s easier than you think, simply use our Virtual Address Service.

What is a virtual office address?
Our Virtual Address Service offers you the use of our professional office address in Brighton and Hove. You’re not renting a space in our office, simply renting the right to use the address as your own. You can use this address on your business cards, add it to your website, put it on your invoices and even register it with Companies House if you choose.

Why businesses love our virtual address?
You really can use our Brighton & Hove address as though it’s your own – that includes on Google. Open up a whole new audience with a Brighton and Hove address – reach out to a population of nearly 300,000 people who will now consider you a local business! Not to mention the wider reaches of East Sussex and West Sussex.

So what happens when you’re sent post to your virtual address?
Don’t feel that you need to restrict who you give your virtual address to, getting post is all part and parcel of the virtual address service. Any post that arrives for you can either be:
Forwarded to an alternative address (such as your office) for you to receive
Opened, scanned and emailed over to you
Kept safely for you to collect at any time during our office opening hours.

Why choose CSnotepad?
We’re a small, professional, friendly and dedicated team that are here to support you and your business. We can offer virtual telephone numbers, telephone answering, diary management, and payment processing to further support you as your business grows.

A virtual office address provides a simple, affordable and business changing solution. Visit our website here or call us on 01273 741400 for more information on a virtual office address with CSnotepad.

Could These 5 Simple Changes Improve Sales on Your Website?

Monday, October 7th, 2019

online shopping

In this blog we’re focusing on 5 simple changes you could make that aren’t costly or complicated, but could really boost your sales.

1) Improve the photography of your products
The saying “less is more” doesn’t always apply, and in our opinion it doesn’t apply when it comes to product photographs on your website. One photograph really isn’t enough. Think like a consumer; what information would you visually want to see to reassure you before you purchased, would you want a close up of a particular feature, a label or mark or authentication, the packaging or perhaps the product in use? Remember that your potential customers don’t know how amazing your products are, they can only go by the information you supply. Always use clear, in-focus, bright and relevant photographs. This doesn’t mean you need to pay for a professional photographer, but it does mean you should put time and attention into photographing your products.

2) Read your website – and read it again…and again!
It sounds simple, but you’d be amazed how often websites contain spelling mistakes. It’s so easy to make simple errors, particularly when you’ve repeatedly worked and reworked the same paragraph of text – it’s difficult for you to see the wood for the trees! But to a potential customer on your website – spelling mistakes can be jarringly obvious! You want to provide a smooth and professional shopping experience on your website, so we recommend two possible solutions. Either, get a friend or relative to take a look at your website, a fresh pair of eyes could be all it takes to elevate your website text from amateur to superior. Or copy and paste segments of your website text into a word processing programme and make any necessary changes before copying and pasting back.

3) Are you up-selling?
Don’t miss an opportunity to up-sell and encourage add-on purchases. Make sure you lead your customers directly to relevant items to promote multiple sales. For example; if you sell cameras make sure that on an individual camera product page you also link to the compatible memory cards, a case, a tripod or a strap for example. Make it easy for the customer to find connected items.

4) Add Live Web Chat
A lack of answers could be stopping potential customers from making a purchase. Adding a live web chat window allows your website visitors to ask questions quickly and easily, there’s no wait to get a response by email, and it can be more convenient than picking up the phone. Offering Live Web Chat to your website visitors, even for a short period, can really help highlight improvements you could make to your website. Pay attention to frequent queries; are users struggling to find your delivery charges, wanting multi-buy discounts, or needing more information about certain products?

Live Web Chat offers the software that is straightforward to incorporate into your website, and can even supply the staff to respond to your customer enquiries. For more information take a look at www.livewebchat.co.uk

5) Remember to say thank you
You’d no doubt do it if you were making a sale face-to-face, so there’s no reason e-commerce should be any different. A simply ‘thank you’ sent by email could make a big impact, and gain you a customer for life, just remember to sound sincere rather than using as an opportunity to push additional products or services!

Recent Posts

separator

Sell Sell Sell This Christmas & We’ll Take Care of the Rest – Admin Support for Retailers from CSnotepad

Get Set for Black Friday – Maximise Your Sales with Help from CSnotepad

Sole Traders – Let Us Book Your Appointments While You Work

Slay Your Time Vampires with the Help of a Virtual Receptionist

Telephone Answering – Looking for a Service You Can Use ‘As and When’?

separator


Blog topics

separator


Archives

separator

Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD