CSnotepad Telephone Answering Service: The 3 Point Plan for Combating Cold Calls

Monday, September 2nd, 2019

Detective, Searching, Man, Search, Magnifying

3 well known facts about cold calls –

1) Cold calls are frustrating
2) Cold calls are disruptive
3) Cold calls can be costly

3 lesser known facts about cold calls -

1) CSnotepad doesn’t disrupt you when a cold caller is trying to reach you
2) CSnotepad trains its staff to detect a cold call
3) CSnotepad doesn’t charge you for cold calls

Cold calls, sales calls, nuisance calls…call them what you will, we don’t believe it’s fair for you to waste your valuable subscription call credits on frustrating cold calls. We’ll never charge you when a cold caller dials your line, in fact you’ll be none-the-wiser as we wont even trouble you by putting it through to you. Problem solved? ….well not quite!

Our customer service advisors aren’t detectives – and you wouldn’t want them to be…
We spend a great amount of time and money training our customer service advisors to offer your callers the very best service. We can’t expect our advisors to be detectives, or try and catch your cold callers out. We’re in no doubt that your genuine callers wouldn’t take too kindly to being interrogated if we suspect them to be a cold caller, that could be very damaging to your customer service reputation. Worse still, if we believed a call to be a cold call and therefore didn’t put a call through to you, but it was later found to be a genuine caller – we doubt you’d be too happy with us! To avoid any frustration to you or your genuine callers, we have to keep our criteria for classifying a cold caller fast, simple and uniform across all of our customers.

Here’s how we classify a cold caller:
If a caller doesn’t ask for you or a member of your team by name, and instead asks for the person in charge of marketing, your website, stationery etc. we consider this a cold call.

We politely ask any cold caller to remove you from their marketing list and not to call again.

Here’s what we DO NOT classify as a cold caller:
If a caller asks for you by name, this is not classified as a cold call and we will treat this as a genuine caller and handle it as your script instructs.

3 things you can do to reduce cold calls -
1) If you find that cold calls are being put through to you by our customer service advisors, it is your responsibility to ask the cold caller to remove you from their marketing list and not to call again.

2) If you find that the same number keeps cold calling you and costing you valuable call credits, we can add this number to a blocked list so that it never reaches you again, just drop us an email with the details and we can immediately take action.

3) Let us know if you’d like us to call a cold-calling company on your behalf to request that they remove you from their marketing list – this simple outbound call will just be charged as one of your call credits and gets the job done quickly.

If you’re at all concerned that you may miss out on calls that could be mistaken as nuisance calls, then we’re happy to handle each call in line with your script without exception – just let a member of our team know.

If you have any concerns about cold calls, or would like to understand more about how cold calls are currently handled on your account, call today on 01273 741400.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD