3 Reasons Csnotepad is the Right Choice – Even if We’re Not Your Local Choice

Thursday, September 19th, 2019

neighbourhoods around the globe

With telephone answering there really is no geographical restrictions, so don’t just search for local providers, broaden your search to focus on providers that can really meet the needs of your business. The quality of the service you receive from us will never vary based on your location – we have customers from all over the UK, and from all over the world.

Even if we’re not a local choice for your business (we’re based in the sunny south of England!), here are just 3 reasons we feel we’re still the right choice for your business…

1) Our Customer Service Means You Receive a Local Feeling Service
Don’t fall into the trap of assuming that just because a provider is local to you, they’ll be easier to get hold of, or more willing to face any challenges you might have with the telephone answering service they provide. Companies can so eaily hide behind their online presence, and a local address doesn’t always equate to a friendly and local feeling service. Even if we’re based milles away from you, our exceptional customer service means that we’re always on hand to help, no matter the problem or enquiry. We’re a simple call away, a quick email, or even an instant online web chat – whatever method suits you best. We’re here to listen, here to help, and here to tackle any problems that might arise.

2) Your Frequent Callers Will Always Receive a Local Feeling Service
At CSnotepad each and every one of our customers benefits from our advanced caller recognition software which allows us to build up a database of your frequent callers. We know when your loyal customers are calling, we can greet them with the same recognition and warmth of service you would. When you start using our service you can fill us in on all the important people that might call – the callers you’d like to receive that extra bit of care and attention, those that have helped and supported your business to grow. But it wont end there, with each call we answer for you, we’ll continue to build up a database of your caller information, improving the customer service and phone experience for every one of your repeat callers. You’ll have a small team of customer service advisors assigned to your account, and they’ll become familiar with your business and your callers, your frequent callers will even get to know them too!

3) Boost Your Own Customer Service with International Support
If your business is based in another country on a different time zone, take advantage of the time difference and use our service to take calls outside of the working hours of your own in-house/in-country team. What a way to boost your customer service and stand out from your competitors!

All of your calls will be answered by our English speaking customer service advisors based in our sunny office in Brighton & Hove. Every one of our advisors speaks clearly and is friendly, polite and professional, we’re confident that your extended team at CSnotepad will appear as though part of your own in-house workforce – wherever you’re based!

For more information, or to simply have a chat about our services, call a member of our team today on 01273 741400.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD